What Acelerato does

Acelerato is a Brazilian cloud-based SaaS platform developed and operated by Bluesoft Consultoria em Informática LTDA, headquartered in São Paulo, that provides an integrated suite of help desk, service desk, project management, workflow automation, checklist execution, and shared service center (CSC) capabilities to mid-market and SMB customers across Brazil. The platform unifies customer service, internal request management, and team productivity in a single web environment hosted on AWS, with native WhatsApp integration and matured APIs enabling connection to third-party systems. Acelerato serves a verticalized customer base led by retail chains and supermarkets (e.g., Shibata, Chama, D'avó, Iquegami, Grupo X, Leal Moreira), technology companies (Level Group, Geeker Company), and wholesale/accounting/healthcare/education segments, with packaged solutions for each vertical.

The product surface includes core modules for ticket management (Atendimento), project management (Projetos) with Gantt, Kanban, and Scrum support, intelligent workflow engines, dynamic forms, knowledge base, satisfaction surveys, and audit checklists. A sub-brand, Acelerato Audit, addresses retail store compliance. The platform markets itself on AI-powered prioritization, Brazilian localization, and a consultative direct-sales motion. The business model is recurring SaaS subscription revenue sold through direct enterprise sales, inside sales, and WhatsApp-led engagement; pricing is not publicly disclosed. Acelerato reports 10+ years of market presence, thousands of active users, 2nd-place B2B Stack Award rankings in 2024 (Project Management Tool and Workflow System), and 35,000+ YouTube followers as of 2021. The company is privately held with no disclosed funding rounds.

Name

Acelerato

Legal name

Bluesoft Consultoria em Informatica LTDA

Website

https://acelerato.com

Company type

Private

Founded year

2012

Operating status

Operating

Short description

Acelerato is a Brazilian cloud-based SaaS platform offering help desk, service desk, project management, workflow automation, and checklist modules to mid-market and SMB customers, primarily Brazilian retail chains, supermarkets, and technology companies, sold via direct consultative sales and recurring subscriptions.

Ownership category

akta.pro rank

Product category

Customer Service / Help Desk Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

IT Knowledge Management & Service Desk Platforms (HDAEALAH)

akta.pro secondary industries

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)

Keywords

• Help desk software
• Service desk platform
• Project management software
• Workflow automation
• Customer service management

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription (Software as a Service): Acelerato operates as a cloud-based (100% web) SaaS platform, charging subscription fees for access to its management and productivity software suite covering help desk, project management, workflow, and checklists. The platform is described as a robust cloud-hosted system where customers do not worry about updates, licensing, backup, or resource monitoring — all managed by the provider.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Acelerato is a 100% cloud-based, AI-assisted SaaS management and productivity platform that unifies help desk, service desk, project management, workflow automation, checklists, shared email-to-ticket, dynamic forms, knowledge base, and satisfaction surveys into a single shared-services-center environment. The platform is sold as a subscription service to Brazilian companies across verticals such as retail, supermarkets, e-commerce, technology, healthcare, education, and accounting, with native WhatsApp integration and APIs enabling it to act as a central operational hub.

Product overview

Acelerato is a unified Brazilian customer service, productivity, and management platform with over 10 years of experience, serving thousands of active users across multiple sectors. The platform operates as an integrated ecosystem combining core modules for Customer Service (Atendimento), Project Management (Projetos), and Execution/Checklists (Execução), with specialized solutions for technology companies, retail, supermarkets, accounting firms, healthcare, schools, and remote work. The system offers intelligent AI-driven workflows for eliminating bottlenecks and rework, featuring Help Desk, Service Desk, SAC, project management with Gantt and Kanban, intelligent checklists, workflow automation, and WhatsApp integration—all hosted in the cloud on AWS infrastructure. Acelerato functions as a comprehensive 'Shared Services Center' platform enabling organizations to consolidate multiple operational functions into a single, intelligent system.

Differentiator

Problem solved

Functional benefit

Brands

• Acelerato: A 100% cloud-based management and productivity platform offering modules for Help Desk/Service Desk, Project Management, Workflow, Checklists, Communication, and Shared Services Center (CSC) management.
• Acelerato Audit

Products and services

• Software de Atendimento (Customer Service Software) Core customer service and ticket management platform that enables organizations to receive, track, and resolve customer requests through multiple channels including email, web portal, and WhatsApp, with SLA control and service catalog management. Targeted at Brazilian companies needing to organize customer service and internal request handling.
• Help Desk Help Desk solution for managing and controlling support tickets, improving customer satisfaction through organized ticket handling, SLA control, and service catalog management. Targeted at IT and support teams needing structured incident and request handling.
• Service Desk Enterprise Service Desk for managing IT service requests, incidents, and resolutions across organizations, with SLA tracking and structured ticket lifecycle management. Targeted at IT departments and managed service providers.
• Software de Projetos (Project Management) Online project management system for coordinating multiple projects and teams, with Gantt charts and visibility into what each team member is working on. Targeted at organizations managing cross-functional projects needing delivery transparency.
• Software de Checklists (Execution Module) Module for creating and executing checklists quickly and objectively to ensure that all business units comply with procedure and quality standards. Targeted at operations, retail, and quality assurance teams needing standardized execution across locations.
• Software de Workflow (Intelligent Workflow) Intelligent workflow automation system enabling companies to standardize and automate business processes with clear definitions for each stage, custom workflows, and routing rules. Targeted at organizations needing consistent process execution across departments.
• Sistema de SAC Online (Online Customer Service Center) Customer service center system for managing consumer complaints, suggestions, and inquiries, with ticket classification, priority handling, and knowledge base support. Targeted at e-commerce and consumer-facing businesses needing centralized SAC operations.
• Software de Comunicação (Communication Management) Communication management software enabling organized internal and external communication with full history tracking, replacing fragmented email/WhatsApp conversations with ticket-based records. Targeted at organizations needing traceable internal and external communication.
• Acelerato Audit (Store Audit) Store audit module for conducting compliance checks and quality assessments across retail locations, enabling consistent execution audits and corrective action workflows. Targeted at retail chains and supermarket groups needing field audit compliance.
• Acelerato para Supermercados Comprehensive solution for supermarket chains covering IT, maintenance, HR, finance, logistics, and operations in a single platform, with store audit and invoice release capabilities. Targeted at Brazilian supermarket chains needing central control over multi-store operations.
• Acelerato para Educação Specialized solution for schools and universities enabling student service portals, service catalogs, enrollment and certificate request management, and a shared services center for multiple academic and administrative departments. Targeted at Brazilian schools and universities seeking centralized student service operations.
• Acelerato para Contabilidade Customer service software tailored for accounting firms, featuring automated recurring monthly task scheduling, client request management via email or portal, team productivity reporting, and client document exchange. Targeted at Brazilian accounting firms needing to manage client deliverables and recurring compliance workflows.
• Acelerato para Clínicas e Hospitais Healthcare-specific solution for managing patient-facing service requests and internal hospital/clinic processes with departmental ticket routing for clinical and administrative areas. Targeted at Brazilian clinics and hospitals seeking organized patient and internal operations.
• Acelerato para Trabalho Remoto 100% web-based system designed to support remote work and process control for distributed teams, providing remote task management, project tracking, and cross-departmental visibility. Targeted at Brazilian companies with fully or partially remote workforces.

Named customers10 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability3 records

Feature13 records

Partnerships

One partnership is on record.

• AWS (Amazon Web Services)coreTechnology or IntegrationAWS serves as the cloud infrastructure provider hosting the Acelerato platform. As a cloud-hosted SaaS solution, Acelerato leverages AWS's infrastructure for reliability, scalability, and security, ensuring its 100% cloud platform operates without customers needing to manage any server infrastructure.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Intercom: Global AI-first customer service platform combining messaging, help desk, and Fin AI agent. Competes with Acelerato on the customer-facing service layer, particularly for digital-first and technology company buyers in Brazil.
• ServiceNow: Global leader in enterprise ITSM and service management, increasingly targeting mid-market and digital service workflows. Competes with Acelerato at the upper end of the Brazilian market for IT service desk and workflow automation.
• Zendesk: Global customer service and help desk SaaS incumbent with broad portfolio spanning ticketing, messaging, and AI agents. Competes with Acelerato in the same service desk category, especially with Brazilian enterprises and global accounts operating in Brazil.
• Atlassian (Jira Service Management): Jira Service Management competes directly with Acelerato's IT service desk offering, especially among technology companies and DevOps-oriented buyers. Bundles ITSM with Jira, Confluence, and Trello as part of a broader enterprise platform play.
• Freshworks (Freshdesk): Freshdesk is a direct competitor to Acelerato in the SMB/mid-market help desk segment, with broader Freshworks suite (CRM, IT service management, AI). Targets similar customer profiles with localized LATAM presence.
• Zoho Desk: Part of Zoho's broad business application suite, Zoho Desk is an SMB/mid-market help desk with multi-channel ticketing and workflow. Competes with Acelerato on price-sensitive customer service and CRM-adjacent workflows in Brazil.

Emerging players

• Help Scout: SMB-focused help desk and customer service platform with email-centric UX and emerging AI capabilities. While not Brazil-focused, it competes for the same mid-market customer service buyer that Acelerato targets.

Direct peers

• Pipefy: Brazilian-origin workflow and process automation platform with strong footprint in customer service, HR, and IT operations. Competes with Acelerato's workflow automation and service desk modules, particularly in retail and shared services use cases.
• Movidesk: Brazilian-born cloud help desk and service desk platform with strong mid-market penetration in Brazil. Direct overlap with Acelerato on ticketing, customer service workflows, and WhatsApp-style channel integration targeting Brazilian SMBs and enterprises.
• Runrun.it: Brazilian work management and project management SaaS used by SMBs and mid-market firms. Overlaps with Acelerato on project management, task tracking, and team productivity modules targeting the same Brazilian buyer profile.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/PLtKSar4CG6nXj_1JOcWEFel5UsvJ21oiu
• Xx.com/aceleratoapp
• Facebookfacebook.com/acelerato

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Acelerato