St David's Hospice Care

What St David's Hospice Care does

St David's Hospice Care is an independent charitable organisation (company limited by guarantee, registered charity 1010576) headquartered in Newport, Wales, delivering free palliative and end-of-life care to patients with life-limiting illnesses and their families across South East Wales — specifically Newport, Caerphilly, Torfaen, Monmouthshire, and Mid and South Powys. Founded over four decades ago, it has grown from six patients in its first year to serving over 3,700 patients and families annually, and self-describes as one of the UK's largest providers of hospice at home care. Service delivery operates through a dual-channel care model: a purpose-built in-patient hospice in Newport (12 operational beds) plus a home-based nursing service delivering 5,000+ overnight shifts per year, complemented by day hospices in Newport, Panteg, Ystrad Mynach, and Brecon, alongside bereavement care, therapy services, family support, social work and benefits advice, spiritual care, child bereavement support, and education for healthcare professionals.

The underlying technology stack is modest and operational rather than innovative. Core systems include an Electronic Patient Record (EPR) with GP data sharing integration, a Gambling Commission-licensed lottery management system (Account No. 4874) with self-exclusion and responsible-gambling controls, donation processing via Stripe, Google Analytics for web tracking, and a multi-platform e-commerce presence (eBay, Vinted, Whatnot) layered on a 34+ physical charity shop network across South East Wales.

The revenue model is diversified across six primary streams with no single dominant donor: individual donations (single and Direct Debit recurring), a network of 34+ charity shops plus online retail, a weekly lottery with seasonal bumper draws (£329k raised in 2024/25), community fundraising events (Kolor Dash, KLA Newport Half Marathon, Fire Walk, Summer Raffle, Light Up a Life, Memory Garden tributes), corporate partnerships (KLA, Monmouthshire Building Society, Hedyn, Bute Energy, Kymin Wealth Management, Tiny Rebel, AFT, Tovey Bros), and legacies. Approximately 30% of hospice care costs are funded by government/NHS sources, with the remaining ~70% reliant on charitable fundraising. Total annual operating cost exceeds £8 million (~$10M+), with £15,000 per day required to sustain current service levels. Go-to-market is community-led and event-driven, with marketing executed through social channels (X, Instagram, Facebook, LinkedIn), email newsletters, JustGiving and EasyFundraising platforms, and local PR/earned media.

Name

St David's Hospice Care

Legal name

St David's Foundation Hospice Care

Website

https://stdavidshospicecare.org

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

101–250 employees

Short description

St David's Hospice Care is an independent Newport-based charity providing free palliative and end-of-life care to over 3,700 patients and families annually across South East Wales, through a purpose-built in-patient hospice, one of the UK's largest hospice-at-home services, and day hospices, funded by donations, retail, lottery, and events.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Palliative Care, Hospice & Serious Illness Support (BPAGACAK)

akta.pro secondary industries

Home Hospice (Routine Home Care) (HLADAHAA), Community-Based Palliative Care (Home-Based Non-Hospice) (HLADAHAH), Residential Hospice / Hospice House (Facility-Based) (HLADAHAC)

Keywords

• Palliative care services
• Hospice at home care
• End-of-life care
• Bereavement support services
• Charity hospice care

Headquarters

HQ city

Newport

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Charitable Donations: Primary revenue stream from individual donations, regular giving, payroll giving, and one-time contributions. Donations are boosted through Gift Aid scheme (25p per £1 from UK taxpayers). The hospice receives approximately 30% of hospice care costs from government/NHS funding, with the remaining ~70% funded by charitable donations.
2. Charity Shops: Network of over 34 charity shops across South East Wales selling donated items. Also sells items through eBay, Vinted, and Whatnot online platforms. Large item donations accepted.
3. Lottery and Raffles: Weekly lottery (£1 per entry) with prizes up to £1,250. Seasonal bumper draws and summer raffle with prizes up to £3,000. In 2024/25, £329,000 was raised from lottery ticket sales.
4. Fundraising Events: Revenue from event participation fees (Kolor Dash, half marathons, fire walks, bike rides) and associated sponsorship. Events include entry fees, sponsorship collections through JustGiving, and corporate sponsorship.
5. Legacies and Wills: Gifts in wills and legacies from supporters who leave bequests to the hospice.
6. Corporate Partnerships: Charity of the year partnerships with businesses (e.g., Monmouthshire Building Society), corporate sponsors for events (KLA, AFT Corporate Facilities, Kymin Wealth Management), and employee fundraising programmes.

Pricing tiers

Go-to-market motion2 records

Distribution channels8 records

Marketing channels8 records

Core offering

St David's Hospice Care provides free palliative and end-of-life care services to patients with life-limiting illnesses in South East Wales. The organization operates a purpose-built in-patient hospice in Newport and delivers one of the UK's largest hospice at home care services, supplemented by day hospice, bereavement support, therapy, family support, and education services. All clinical services are provided free of charge, funded by charitable donations, lottery sales, charity shop retail, and fundraising events.

Product overview

St David's Hospice Care is a charitable organization providing comprehensive, free palliative and end-of-life care services in South East Wales. The organization offers a dual-channel care model: (1) In-Patient Hospice Care at a purpose-built facility in Newport, and (2) Hospice at Home services as one of the UK's largest home hospice providers. Complementary services include Day Hospice (in Newport, Panteg, Ystrad Mynach, and Brecon), Bereavement Care, Therapy Services, Family Support, Social Work & Benefits Advice, Spiritual Care, and Support for Children. The organization funds its £8+ million annual operations through diverse revenue streams including a weekly Lottery (with seasonal Bumper Draws), charity retail (34+ shops plus online via eBay, Vinted, Whatnot), fundraising events (Kolor Dash color runs, Summer Raffle, Fire Walk, Night Shift Appeal, Light Up a Life online tributes, Memory Garden tributes), individual donations (single and recurring via Direct Debit), Friends membership, Payroll Giving, and EasyFundraising. Educational services are provided to healthcare professionals. The lottery is regulated by the Gambling Commission (Account No. 4874) and the organization is a member of the Hospice Lotteries Association.

Differentiator

Problem solved

Functional benefit

Products and services

• In-Patient Hospice Care Residential palliative and end-of-life care for patients with life-limiting illnesses at the purpose-built in-patient hospice in Newport, providing specialist pain relief, symptom control, and 24/7 nursing care. Free to patients and families.
• Hospice at Home Home-based specialist nursing and respite care delivered across South East Wales (Newport, Caerphilly, Torfaen, Monmouthshire, Mid and South Powys) with over 5,000 night shifts per year, enabling patients to remain and die at home.
• Day Hospice Daytime care, activities, and therapy for patients at locations in Newport, Panteg, Ystrad Mynach, and Usk House/Brecon, providing respite for families and social engagement for patients.
• Bereavement Care Emotional support and counseling for families and loved ones following bereavement, including dedicated child bereavement sessions.
• Therapy Services Complementary therapy and pampering including arts and crafts, relaxation therapies, and treatments provided to patients in Day Hospices and outreach clinics.
• Family Support Team Specialist emotional and practical support for families and carers of patients with life-limiting illnesses throughout the care journey.
• Social Work and Benefits Advice Help for patients and families in navigating benefits, financial assistance, and social care resources.
• Spiritual Care
• Support for Children Specialised bereavement support for children dealing with the loss of a loved one, including dedicated child bereavement sessions.
• Education Services Professional education and training programmes utilising the hospice's specialist palliative care expertise, provided to healthcare professionals.
• Weekly Lottery Weekly lottery programme costing £1 per entry with prizes up to £1,250, drawn every Friday, licensed by the Gambling Commission. Members can join via Direct Debit.
• Summer Raffle Annual charity raffle with top prize of £3,000 and 15 additional prizes including hampers and vouchers, tickets at £1 each (minimum 5 tickets).
• Kolor Dash 5K colour run fundraising event with foam cannon and paint stations, held at Cwmbran North & South Fields and Tredegar Park, Newport, with entry fees £5-£40.
• Light Up a Life Online Tributes Online remembrance space enabling donors to create virtual tributes with photos and messages for loved ones, active each winter until early January, with minimum donation of £10.
• Memory Garden Tribute Personalised slate tribute plaque displayed in the hospice Memory Garden under the chestnut tree for one year, priced at £30 per tribute, available in diamond or circle shapes with various icons.
• Single and Recurring Donations Online donation platform accepting one-time gifts or recurring Direct Debit donations with pre-selected amounts (£10, £20, £50) or custom amounts, plus monthly, quarterly, half-yearly, and annual giving options.
• Friends of St David's Hospice Care Membership programme offering a free enamel pin badge and complimentary hot drink as benefits for regular supporters.
• Charity Shops Network of over 34 charity shops across South East Wales selling donated goods including clothes, bric-a-brac, and furniture, plus large item donations and online sales through eBay, Vinted, and Whatnot.
• Charity Fire Walk

Quantifiable outcome

• Cares for over 3,700 patients and families every year
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature2 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• AFT Corporate FacilitiesminorGTM or Marketing Partner · 1 January 2026Sponsor for Kolor Dash Cwmbran 2026 event. Corporate sponsorship supports the colourful 5k run, walk, or jog event.
• Kymin Wealth ManagementminorGTM or Marketing Partner · 1 January 2026Co-sponsor for Summer Raffle 2026 alongside Severn Office Solutions. Donated afternoon tea voucher for two at the Angel Hotel, Abergavenny as a bonus prize.
• Severn Office SolutionsminorGTM or Marketing Partner · 1 January 2026Co-sponsor for Summer Raffle 2026 alongside Kymin Wealth Management. Donated a hamper as a bonus prize.
• HedynminorGTM or Marketing Partner · 1 January 2026Headline sponsor for the Hedyn Dalmatian Bike Ride 2026. Cycling challenge raising funds for the hospice.
• Tiny Rebel BreweryminorGTM or Marketing Partner · 1 January 2026Venue sponsor for Charity Fire Walk event in October 2026. Post-event beers provided for runners at Pontypool 10k.
• Tiny RebelminorGTM or Marketing Partner · 1 January 2026Provided post-event beers for all 10k finishers at Pontypool 10k Home Run 2026.
• Monmouthshire Building SocietycoreGTM or Marketing Partner · 5 November 2025Two-year charity partnership (2025-2027) where Monmouthshire Building Society will participate in fundraising events, help raise awareness, and support the hospice. Also offers a 'Save And Support' account where customers can save while supporting the charity. Partnership launch included Dawn Gunter (COO) and Kristy Maloney (Head of Savings) from the society.
• Bute Energy WalesminorGTM or Marketing Partner · 1 April 2025Three-year charity partnership concluded in April 2025. Bute Energy team organised events including Rugby Tournaments, Quizzes, and 3 Peaks Challenge. Raised over £27,430 split between 2 charities, with £13,715 coming directly to St David's Hospice Care.
• KLA (SPTS Division)coreGTM or Marketing Partner · 1 January 2025Headline sponsor for the KLA City of Newport Half Marathon (12th year in 2026). KLA is a global technology company whose Newport facility houses R&D and manufacturing for SPTS division. Event sold out with over 2,500 runners in 2026.
• Tovey Bros Funeral DirectorsminorGTM or Marketing Partner · 1 January 2025Sponsor for Light Up a Life remembrance service held at the hospice in Malpas every Christmas.
• JustGivingcoreTechnology or IntegrationOnline fundraising platform partnership enabling supporters to create secure fundraising pages for events, challenges, birthdays, and in memoriam donations. JustGiving handles Gift Aid claims (25p per £1) and automatically transfers donations to the hospice's bank account.
• ITV WalesminorGTM or Marketing PartnerProduced documentary 'The Hospice: Caring to the End' broadcast in November 2025, raising awareness of hospice services.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Havens Hospices: Essex-based hospice providing care for adults, children, and bereavement support across the region. Comparable as a mid-sized independent hospice with mixed inpatient/home-care services and community fundraising, but operating in a different English region.
• ellenor hospice: Kent-based hospice providing hospice-at-home, inpatient, and children's hospice services. Directly comparable in hospice-at-home scale and adult palliative care focus, but operating in South East England rather than Wales.
• Compton Care: West Midlands-based hospice offering inpatient, day services, and community palliative care. Comparable in mid-sized independent hospice operations and charity-retail-driven funding model, but geographically distinct from St David's South Wales footprint.
• Nightingale House Hospice: Welsh hospice based in Wrexham providing inpatient, day hospice, and hospice-at-home services. Directly comparable in service mix and Welsh community-based funding model, but serving North East Wales/English borders rather than South East Wales.
• Tŷ Hafan: Welsh children's hospice providing palliative and end-of-life care for children with life-limiting conditions. Comparable as a Welsh hospice-sector peer with similar community fundraising model, though focused on paediatric rather than adult palliative care.
• City Hospice (Cardiff): Local hospice serving Cardiff and the Vale of Glamorgan, providing community palliative care and hospice-at-home services. Direct functional peer to St David's within Wales, but operating in an adjacent (non-overlapping) South Wales region.

Broad incumbents

• Marie Curie: National charity providing hospice and end-of-life care across the UK, including nursing services and hospice beds. Directly comparable in hospice-at-home and inpatient palliative care, but operating UK-wide and with a much larger fundraising base than St David's regional footprint.
• Sue Ryder: National palliative care and bereavement charity operating hospices and homecare services across the UK. Comparable in core service mix (hospice, home care, bereavement) and charity-shop fundraising model, but with broader geographic reach.
• Macmillan Cancer Support: Large UK charity providing specialist palliative and end-of-life cancer care, including nursing and benefits advice. Comparable in addressing palliative and practical needs of seriously ill patients, but operating at vastly greater national scale and breadth.

Others

• Hospice UK: National umbrella body for UK hospices, providing advocacy, training, and sector support. Indirect peer as the industry body representing the hospice sector St David's operates in; not a competitor but a useful benchmark for sector trends and funding policy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/sdfhc
• Facebookfacebook.com/stdavids79
• LinkedInlinkedin.com/company/st-david-s-hospice-care
• Instagraminstagram.com/stdavids79

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about St David's Hospice Care