Emotional Pet Support
Emotional Pet Support LLC is a direct-to-consumer telehealth platform connecting individuals with mental health conditions to state-licensed clinicians for ESA and PSD documentation, serving customers across all 50 US states, Puerto Rico, and Washington D.C.
- Company typePrivate
- Founded2014
- HeadquartersNewport Beach, United States
- Headcount1–10
- GTM typeB2C
- OfferingServices
What Emotional Pet Support does
Emotional Pet Support LLC is a privately held, direct-to-consumer telehealth platform that connects individuals with mental health conditions to state-licensed clinicians for the issuance of Emotional Support Animal (ESA) and Psychiatric Service Dog (PSD) letters. Founded in 2014 and domiciled in Nevada, the company serves customers across all 50 US states plus Puerto Rico and Washington D.C. Its primary customer segment is individuals with diagnosed or self-identified emotional or psychological conditions such as anxiety, depression, PTSD, or insomnia who require documentation to assert housing rights under the Fair Housing Act or to fly with psychiatric service dogs under the Air Carrier Access Act and DOT regulations. The company is founder-operated with no institutional backing identified and reports a headcount of 1-10.
The core technology is a HIPAA-compliant online platform that operationalizes a three-step workflow: an online mental health assessment, clinician review via telehealth (described as "auto-assigned" to a state-licensed LMHP), and digital delivery of an official ESA or PSD letter in PDF format, with an optional hard copy. The platform supports state-specific SEO landing pages optimized for local search across major US states and features named, credentialed clinicians (LCSW, LPC, LMHC, LMFT) licensed in relevant jurisdictions. Notable differentiators include a 100% money-back guarantee conditioned on HUD-complaint rejection, compliance positioning against state-specific regulations (California AB 468, Florida personal-knowledge rule, Pennsylvania Integrity Act), and a 30-day refund policy on ID-card add-ons.
Revenue is generated primarily through one-time fees for ESA and PSD letter services, with supplementary revenue from optional add-on products (ID cards and certificates) and a premium 24-hour express service tier. Pricing is not publicly disclosed and is presented through a tiered service offering (standard and express) accessed via a dedicated pricing page. The company employs a multi-channel digital marketing strategy spanning SEO-driven organic search, an educational blog, YouTube videos, and organic social on LinkedIn, Instagram, and Pinterest. Scale signals include 30,019 lifetime customer reviews averaging 4.9 stars on the company website, though no revenue, ARR, GMV, or funding figures are disclosed.
Emotional Pet Support firmographics
Firmographics- Name
- Emotional Pet Support
- Legal name
- Emotional Pet Support LLC
- Website
- https://emotionalpetsupport.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Emotional Pet Support LLC is a direct-to-consumer telehealth platform connecting individuals with mental health conditions to state-licensed clinicians for ESA and PSD documentation, serving customers across all 50 US states, Puerto Rico, and Washington D.C.
- Ownership category
- akta.pro rank
Emotional Pet Support industry classification
Industry- Product category
- Telehealth Mental Health Services
- NAICS
- Pet Care (except Veterinary) Services (81291), Other Individual and Family Services (624190)
- SIC
- Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Service & Emotional Support Animal (ESA) Accommodations Management (EDALAGAK)
- akta.pro secondary industry
- Pet Services (Grooming, Training, Daycare) (CRALAIAJ)
Keywords
Where Emotional Pet Support is headquartered
LocationHeadquarters
- HQ city
- Newport Beach
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Emotional Pet Support business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- ESA/PSD Letter Services: One-time fees for emotional support animal letters and psychiatric service dog letters issued by licensed mental health professionals. Process includes online assessment, consultation with LMHP, and delivery of official documentation.
- ID Cards and Certificates: Optional add-on products including ESA/PSD ID cards and certificates available for additional purchase.
- Express Service: Priority turnaround service offering letter delivery in as fast as 24 hours for customers needing expedited processing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | One time | Standard ESA/PSD Letter Service |
| Subscription | One time | Express Service |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
Emotional Pet Support product offering
Product offeringCore offering
Emotional Pet Support connects individuals seeking emotional support animals (ESAs) or psychiatric service dogs (PSDs) with licensed mental health professionals via a HIPAA-compliant telehealth platform. The service evaluates patient eligibility through online assessment and remote consultation, then issues official ESA and PSD letters for housing and travel use, supplemented by optional ID cards and certificates. It operates in all 50 U.S. states plus the District of Columbia and Puerto Rico.
Product overview
Emotional Pet Support is a service platform that connects individuals with licensed mental health professionals (LMHPs) for Emotional Support Animal (ESA) and Psychiatric Service Dog (PSD) evaluations and documentation. The core offering consists of ESA Letters and PSD Letters issued by state-licensed clinicians, with additional add-on products including ESA/PSD ID Cards and Certificates. The process involves completing an online mental health assessment, followed by a consultation with a licensed professional who evaluates the patient's need and issues the appropriate documentation if qualified. The service operates across all 50 US states plus Puerto Rico and Washington D.C.
Differentiator
Problem solved
Functional benefit
Products and services
- Emotional Support Animal (ESA) Letter A formal letter from a licensed mental health professional confirming that an individual has a qualifying mental health condition and would benefit from an emotional support animal, used to support housing and travel accommodation requests.
- Psychiatric Service Dog (PSD) Letter A formal letter from a licensed mental health professional documenting that an individual qualifies for a psychiatric service dog to perform specific tasks related to a mental health disability, used to support reasonable accommodation requests.
- ESA/PSD Letter Bundle (Standard and 24-Hour Express) ESA/PSD letter packages available in standard delivery and a 24-hour express delivery option, backed by a 30-day money-back guarantee.
- ESA/PSD ID Card A physical identification card carrying the handler's information and indication of an ESA or PSD, sold as an add-on to the letter service.
- ESA/PSD Certificate A formal certificate documenting the handler's ESA or PSD status, sold as an add-on to the letter service.
- Online Mental Health Assessment A web-based intake assessment that evaluates a patient's eligibility for an ESA or PSD letter before scheduling a telehealth consultation with a licensed mental health professional.
Quantifiable outcome
- Turnaround time as fast as 24 hours with express service
- +1 more outcomes
Companies that use Emotional Pet Support
Customer profileSegments1 record
Ideal customer profiles1 record
Emotional Pet Support technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Emotional Pet Support partnerships and signals
Strategic signalScale indicators3 records
Recent moves5 records
Expansion highlights5 records
Emotional Pet Support competitors and assessment
Company assessmentBroad incumbents
- Talkspace: Talkspace is an established telehealth mental health platform that shares the underlying delivery model (online assessment, licensed clinician matching, recurring therapy), positioning it as a broader incumbent in the same telehealth-mental-health space.
- Cerebral: Cerebral is a telehealth mental health provider addressing anxiety, depression, and related conditions via online clinician consultations — overlapping clinical conditions and delivery model with Emotional Pet Support's ESA/PSD evaluation flow at meaningfully larger scale.
- BetterHelp: BetterHelp is a broad telehealth therapy incumbent that could expand into or absorb ESA/PSD letter issuance; it operates the same telehealth-with-licensed-clinicians model at vastly larger scale and represents a potential upstream or acquirer-type peer.
Direct peers
- Support Pets: Support Pets offers ESA letter evaluations via telehealth from licensed mental health professionals, with comparable one-time-fee pricing, add-on ID products, and state-by-state coverage targeting the same housing documentation use case.
- CertaPet: CertaPet is one of the longest-running direct competitors in the ESA/PSD letter telehealth space, offering state-licensed clinician evaluations, money-back guarantees, and similar add-on ID card products targeting the same housing and travel use cases.
- Pettable: Pettable is a direct competitor offering telehealth-based ESA and PSD letter evaluations from licensed mental health professionals, using a near-identical online assessment plus clinician consultation flow aimed at housing and travel documentation.
- ESA Doctors: ESA Doctors is a direct competitor providing online ESA/PSD evaluations and letters from licensed mental health professionals, with comparable pricing models and emphasis on legitimate, compliant documentation for housing accommodations.
- US Service Animals: US Service Animals offers ESA and PSD documentation services via telehealth with licensed clinicians, similar compliance messaging around FHA and ACAA, and overlapping state-specific landing pages targeting the same consumer segment.
- United Support Animals: United Support Animals is a direct competitor providing ESA/PSD letters and related documentation through an online telehealth model, competing for the same housing-and-travel consumer segment with similar clinician-network positioning.
- Therapy Pets: Therapy Pets is a direct competitor offering ESA letter services through telehealth consultations with licensed therapists, positioning itself similarly around FHA compliance and serving the same mental-health-condition consumer base.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Emotional Pet Support social profiles
Digital presenceEmotional Pet Support compliance and trust
Trust signalCompliance1 record
Emotional Pet Support financial estimates
Financial estimateRevenue estimate
Valuation estimate
Emotional Pet Support leadership team
Management profileNumber of profiles
Profiles5 records
Emotional Pet Support funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Emotional Pet Support M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Emotional Pet Support
What does Emotional Pet Support do?
Emotional Pet Support connects individuals seeking emotional support animals (ESAs) or psychiatric service dogs (PSDs) with licensed mental health professionals via a HIPAA-compliant telehealth platform. The service evaluates patient eligibility through online assessment and remote consultation, then issues official ESA and PSD letters for housing and travel use, supplemented by optional ID cards and certificates. It operates in all 50 U.S. states plus the District of Columbia and Puerto Rico.
Is Emotional Pet Support a public or private company?
Emotional Pet Support is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Emotional Pet Support founded?
Emotional Pet Support was founded in 2014. It employs 1 to 10 people.
Where is Emotional Pet Support based?
Emotional Pet Support is headquartered in Newport Beach, United States, in the North America region.
How does Emotional Pet Support make money?
Three revenue lines are on record. ESA/PSD Letter Services are the primary driver. The others are ID Cards and Certificates and express Service.
Who are Emotional Pet Support's main competitors?
Broad incumbents on record are Talkspace, Cerebral and BetterHelp. Direct peers are Support Pets, CertaPet, Pettable, ESA Doctors, US Service Animals, United Support Animals and Therapy Pets.
Does Emotional Pet Support have an API?
No public API is recorded for Emotional Pet Support.
What industry is Emotional Pet Support in?
Emotional Pet Support's product category is Telehealth Mental Health Services. Its primary akta.pro industry code is EDALAGAK, Service & Emotional Support Animal (ESA) Accommodations Management, with a secondary code of CRALAIAJ, Pet Services (Grooming, Training, Daycare). Its NAICS code is 81291 and its SIC code is 8000.