CitySprint Health

What CitySprint Health does

CitySprint Health is the medical and pharmaceutical courier services division of CitySprint (UK) Limited, a wholly-owned subsidiary of Geopost. The company provides specialist time-critical delivery services for hospitals, pharmacies, pharmaceutical manufacturers, clinical trial sponsors, and the public sector across the United Kingdom. Its healthcare portfolio spans hospital logistics and emergency care, blood and organ transportation, pathology and specimen transportation, clinical trial logistics, pharmacy-to-home delivery, and pharmaceutical wholesaler distribution. Operations are supported by 26 strategically placed service centres (21 wholly-owned, 6 partner sites), a network of over 3,000 couriers operating pushbikes, cargo bikes, motorbikes, and vans, and approximately 700 employees.

The company's underlying technology stack comprises real-time GPS tracking, electronic proof of delivery, cloud-based telephony, Salesforce CRM integration, warehouse management software for Forward Stock Locations, and advanced routing software for delivery optimisation. All healthcare couriers are DBS-checked and trained to secured delivery requirements. CitySprint Health holds ISO 9001 and ISO 14001 certifications, Cyber Essentials accreditation, and Carbon Neutral Britain certification, and is a supplier on the NHS SBS Sustainable Transport Framework (until November 2027) and Crown Commercial Service RM6354 framework (until February 2030).

The business operates a transaction-based pricing model: same-day delivery is mileage-based with a 60-minute collection guarantee and no fuel surcharge, next-day delivery carries a 16% fuel surcharge, and international delivery carries a 25.85% fuel surcharge. Enterprise customers access 28-day payment terms via business accounts, while SMB and consumer customers transact on a pay-as-you-go basis through online self-serve booking. Distribution is multi-channel: direct online booking, business account portals, contact centre sales, and public sector framework agreements. Primary verticals are healthcare providers and the public sector, with retail, parts and engineering, and third-party logistics serving as secondary segments.

Name

CitySprint Health

Legal name

CitySprint (UK) Limited

Website

https://citysprinthealth.co.uk

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

Medical Courier and Healthcare Logistics Services

NAICS

Local Messengers and Local Delivery (49221), Ambulatory Health Care Services (621)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Home Healthcare & DME Delivery (Oxygen, Supplies) (TLAAAIAE)

akta.pro secondary industry

Clinical Specimen & Lab Diagnostics Courier (Blood, Tissue, Pathology) (TLAAAIAA)

Keywords

• Medical courier services
• Healthcare logistics
• Pharmaceutical delivery
• Pathology specimen transport
• Same day courier

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Same Day Delivery Services: Express same day courier services with 60-minute collection guarantee. Charges calculated based on mileage for road deliveries with 5% tolerance. Same Day pricing has no fuel surcharge.
2. Next Day Delivery Services: UK Next Day, Next Day Premium (10:30 or 12:00), and Next Day Premium+ (09:00 or Saturday delivery) services with fuel surcharge of 16%
3. International Delivery: Express international delivery services with 25.85% fuel surcharge
4. Healthcare/Medical Courier Services: Specialist medical delivery for hospitals, pharmacies, manufacturers including pathology, specimen transportation, clinical trial logistics, blood and organ transport, pharmacy to home
5. Contract Logistics and Storage: Storage, pick and pack, multi-drop courier, contract runs, IT relocation, refrigerated vehicles, haulage services
6. Fuel Surcharges: 16% fuel surcharge for domestic Next Day deliveries, 25.85% for International deliveries. No fuel surcharge for Same Day deliveries.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels6 records

Core offering

CitySprint Health is the specialist healthcare arm of CitySprint, providing medical courier and logistics services across the UK for hospitals, pharmacies, pharmaceutical manufacturers, and public-sector bodies. Core offerings include pathology and specimen transportation, blood and organ transport, clinical trial logistics, hospital logistics and emergency care, pharmaceutical distribution, and pharmacy-to-home delivery, all delivered by DBS-checked, specialist-trained couriers with real-time GPS tracking and electronic proof of delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• Hospital Logistics and Emergency Care

Quantifiable outcome

• 60-minute collection guarantee for same day deliveries
• +5 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Eight partnerships are on record, tiered core, supporting and minor.

• Crown Commercial Service (RM6354)coreChannel Partner/ Reseller/ Distributor · 4 February 2026UK-wide agreement for courier and specialist movements replacing RM6171 and RM6282. Structured into 19 lots covering parcels, documents, bulk pallet movements, high-value secure items, samples, specimens, pharmaceutical products, and asset recovery. CitySprint awarded supplier status across Lot 2a, 3a, 3b, 3c, 3d, and 3e. Valid until 4 February 2030.
• Mer (Infrastructure Partner)supportingTechnology or Integration · 1 January 2026Infrastructure partner for EV charging installation across 17 service centres. Delivered and commissioned 18 dual AC charge points and 5 dual 50kW DC rapid chargers by end of March 2026.
• NHS SBS (Sustainable Transport and Infrastructure Framework)coreChannel Partner/ Reseller/ Distributor · 19 November 2024Four-year framework agreement (until 19 November 2027) supporting NHS and wider public sector in lowering carbon output to achieve carbon net zero by 2040. CitySprint provides sustainable transport services including low carbon movement of resources, sustainable delivery models, and safe/secure low-carbon delivery service for medical and non-medical items.
• Carbon Neutral BritainsupportingStrategic or Co-development Partner · 1 January 2022Carbon offsetting certification partner. Offsetting emissions from business operations (scope 1, 2, and 3) through Certified Emission Reduction (CER) initiatives including hydro power, wind farms, and biomass projects.
• Government Commercial Agency (GCA Frameworks)coreChannel Partner/ Reseller/ DistributorGCA is the biggest public sector procurement organisation in the UK. CitySprint awarded position on two frameworks: Courier and Specialist Movements plus Storage, Distribution, Kitting and Associated Services.
• VeoliasupportingStrategic or Co-development PartnerWaste management supplier partnership established in 2022. Partnered to gain control over waste destination, achieving 100% waste diverted from landfill since June 2023.
• Aura Brand SolutionsminorStrategic or Co-development PartnerGreenGuard Gold accredited vehicle livery partnership providing environmentally friendly inks, glues, and non-PVC materials for vehicle branding.
• Leeds Local CouncilminorStrategic or Co-development PartnerE-van trial partnership with Leeds Local Council involving telematics recording to measure current van mileage and explore further CO2 savings using zero-emission technology.

Scale indicators10 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Polar Speed (UPS Healthcare): UK medical courier specialising in pharmaceutical, clinical trial, and pathology logistics, operated as part of UPS Healthcare — the closest scale competitor to CitySprint Health on healthcare-specific courier services.
• DPD Local UK: Sister business within the Geopost/DPD Group, offering UK same-day and next-day courier services including healthcare-adjacent deliveries; highly comparable business model and fleet, and a natural internal benchmark for CitySprint Health.
• DX Group (DX Delivery): UK-based secure and same-day courier with a dedicated medical/healthcare division (DX Secure) that mirrors CitySprint Health's pathology, pharmacy, and clinical trial services for NHS and enterprise customers.

Broad incumbents

• APC Overnight: UK next-day parcel network used by small businesses and pharmacies. Comparable on B2B next-day parcel delivery relevant to pharmacy-to-home, but without CitySprint Health's same-day or specialist healthcare positioning.
• Evri (formerly Hermes UK): Large UK parcel delivery carrier competing in next-day and B2C logistics. Some overlap with CitySprint Health's non-healthcare next-day services but limited specialisation in medical courier.
• FedEx UK: Global integrator with Priority and Custom Critical services used by UK healthcare shippers. Comparable on time-critical medical delivery but with substantially larger international infrastructure than CitySprint Health.
• Royal Mail Group: UK national postal operator with tracked parcel and healthcare-adjacent services. Competes on next-day and B2B distribution rather than specialist medical courier, making it a broad incumbent rather than a direct specialist.
• DHL Express UK: Global incumbent with a dedicated Life Sciences & Healthcare vertical offering medical specimen, clinical trial, and pharmaceutical logistics in the UK — overlapping with CitySprint Health's healthcare portfolio but at much larger scale and global reach.

Emerging players

• Medroute Couriers: UK specialist medical courier focused on pathology, prescriptions, and pharmacy-to-home services — a smaller, niche competitor with overlapping service categories to CitySprint Health.
• ByBox: UK secure locker-based field service and parts/medical logistics provider. Comparable on secure, timed medical and parts delivery to dispersed locations but with a different last-mile mechanism (locker vs courier).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cshealthuk
• LinkedInlinkedin.com/company/citysprint-healthcare

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CitySprint Health