Calgary Hearing Aid & Audiology

What Calgary Hearing Aid & Audiology does

Calgary Hearing Aid & Audiology is an independently owned hearing care provider operating in Calgary, Alberta since 1990. The company delivers comprehensive audiological services — including hearing assessments, hearing aid fitting and verification, tinnitus management, earwax removal, aural rehabilitation, and ongoing device maintenance — through five physical clinic locations across Calgary and Strathmore. It sells hearing aids from seven major manufacturers (Phonak, Oticon, ReSound, Signia, Starkey, Unitron, Widex), with each product line featuring current-generation technologies such as AI-driven sound processing (Starkey Genesis AI, Phonak Infinio Sphere with DEEPSONIC chip, ReSound Vivia), Bluetooth/Auracast streaming, and rechargeable platforms. The clinical team comprises audiologists with doctoral credentials and Board-Certified Hearing Instrument Sciences practitioners.

The business model is multi-stream retail audiology: (1) one-time device sales with a 5-Year After-Care Service Plan bundled in, plus a 60-day satisfaction guarantee; (2) recurring clinical services across the device lifecycle; (3) accessories and supplies via an online store; (4) hearing aid rentals for cost-sensitive users; and (5) billing services for government programs (WCB, Veterans Affairs Canada, AADL, Campbell McLaurin Foundation, Interim Federal Health) and third-party insurers (Sun Life, Blue Cross, Great West Life). Patient financing is provided through Medicard ($500–$40,000 over 12–72 months). Customer acquisition combines a digital top-of-funnel (website, Shoebox online screening, SEO/Google Business Profiles), physician referrals, and word-of-mouth from a 30+ year local reputation. The company is co-owned by Ian Campbell (Registered Hearing Aid Practitioner) and Colleen Wiebe (Doctor of Audiology), who also operates a separate clinic in Brandon, Manitoba.

Name

Calgary Hearing Aid & Audiology

Legal name

Calgary Hearing Aid & Audiology Ltd

Website

https://calgaryhearingaid.ca

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Calgary Hearing Aid & Audiology is an independently owned hearing care provider operating five clinics in Calgary and Strathmore, Alberta since 1990, selling hearing aids from seven major manufacturers and offering comprehensive audiological services, financing, and government-funded care.

Ownership category

akta.pro rank

Product category

Audiology Services and Hearing Healthcare

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Audiology & Hearing Diagnostic Centers (HLAFAKAH)

akta.pro secondary industry

Otology & Neurotology (Ear/Hearing/Balance) (HLAKAMAC)

Keywords

• Hearing aid services
• Audiology clinics
• Hearing assessments
• Hearing aid fitting
• Tinnitus management

Headquarters

HQ city

Calgary

HQ country

Canada

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Others

Revenue model

1. Hearing Aid Sales: Revenue from selling hearing aids and devices from major manufacturers including Oticon, Phonak, ReSound, Signia, Starkey, Unitron, and Widex.
2. Clinical Services: Hearing tests, consultations, fitting services, ongoing maintenance, repairs, and adjustments. Includes 5-year service plan with all hearing aid purchases.
3. Accessories and Supplies: Online store selling hearing aid accessories, batteries, and cleaning kits.
4. Third-Party Insurance Billing: Billing services for government funding programs and third-party insurers including WCB, Veterans Affairs Canada, AADL, Sun Life, Blue Cross, and Great West Life.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

Calgary Hearing Aid & Audiology is an independently owned hearing care provider that delivers audiology services and hearing aid dispensing across five clinic locations in Calgary and Strathmore, Alberta. Core offerings include comprehensive hearing tests, professional hearing aid fitting and verification, tinnitus management, ear wax removal, ongoing maintenance and repairs, and a bundled 5-year after-care service plan. They sell hearing aids from seven major manufacturers and support patients with financing (Medicard) and government/insurance funding (WCB, Veterans Affairs, AADL, Sun Life, Blue Cross, Great West Life).

Product overview

Calgary Hearing Aid & Audiology is an independently owned hearing care provider offering a comprehensive suite of hearing healthcare services since 1990. Their product portfolio centers on seven major hearing aid brands—Phonak Infinio Sphere, Oticon Real, ReSound Nexia, ReSound Vivia, Starkey Genesis AI, Signia Pure Charge&Go IX, Unitron Vivante, and Widex SmartRIC—each featuring advanced technologies like AI processing, Bluetooth connectivity, and rechargeable batteries. Services include hearing tests, personalized fitting, the 5-Year After-Care Service Plan with warranty and 60-day treatment plan, tinnitus relief, ear wax removal, and repair/maintenance. The company operates five clinic locations across Calgary and Strathmore, offering financing through Medicard and accepting various funding programs including WCB, Veterans Affairs, AADL, and third-party insurers.

Differentiator

Problem solved

Functional benefit

Products and services

• Hearing Tests Comprehensive audiological testing to understand hearing challenges and determine optimal hearing aid options for adult patients, including access to virtual online hearing test capabilities.
• Hearing Aid Fitting and Verification
• Tinnitus Relief
• Ear Wax Removal
• 5-Year After-Care Service Plan
• Phonak Infinio Sphere Hearing Aids
• Oticon Real Hearing Aids
• ReSound Nexia Hearing Aids
• ReSound Vivia Hearing Aids
• Starkey Genesis AI Hearing Aids
• Signia Pure Charge&Go IX Hearing Aids
• Unitron Vivante Hearing Aids
• Widex SmartRIC Hearing Aids
• Hearing Aid Rentals
• Medicard Patient Financing

Quantifiable outcome

• Satisfaction guaranteed - full refund within 60 days if hearing aids are unsatisfactory
• +2 more outcomes

Named customers5 records

Segments4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

14 partnerships are on record, tiered core and minor.

• PhonakcoreTechnology or IntegrationPhonak hearing aids and technology provider. Calgary Hearing Aid & Audiology offers Phonak Infinio - Sphere hearing aids featuring AI-powered sound processing with DEEPSONIC chip, AutoSense 6.0 automatic program adjustment, and enhanced Bluetooth connectivity.
• OticoncoreTechnology or IntegrationOticon hearing aids provider offering Oticon Real with SuddenSound Stabilizer technology, wind and handling noise reduction, and direct streaming capabilities.
• ReSoundcoreTechnology or IntegrationReSound hearing aids provider offering ReSound Nexia and ReSound Vivia with AI-powered intelligence augmentation, Bluetooth Auracast broadcast audio, and near-invisible styles.
• StarkeycoreTechnology or IntegrationStarkey Genesis AI hearing aids featuring neural network processing that mimics cerebral cortex function, making over 80 million adjustments per hour, with fall detection and health monitoring features.
• SigniacoreTechnology or IntegrationSignia Integrated Xperience hearing aids with RealTime Conversation Enhancement technology. Features AI assistant for sound customization and troubleshooting.
• UnitroncoreTechnology or IntegrationUnitron Vivante platform hearing aids including Stride V-M and Stride V-SP BTE products with standard battery options.
• WidexcoreTechnology or IntegrationWidex SmartRIC hearing aids with L-shaped design for improved conversation hearing in noise, up to 37-hour battery life, and portable charger.
• Workers Compensation Board (WCB)minorOthersGovernment body providing funding for hearing loss and challenges resulting from occupational exposure. Calgary Hearing Aid & Audiology assists patients with WCB applications.
• Veterans Affairs CanadaminorOthersGovernment program providing services and compensation for veterans with hearing loss, tinnitus, and other hearing conditions.
• Alberta Aids to Daily Living (AADL)minorOthersProvincial program providing funding for hearing aids for seniors and eligible Albertans with documented hearing loss and low income.
• Campbell McLaurin FoundationminorOthersFoundation assisting people with hearing challenges by helping with the cost of hearing aids and assistive listening devices.
• Sun LifeminorOthersThird-party insurer accepted for hearing tests and hearing aid coverage.
• Blue CrossminorOthersThird-party insurer accepted for hearing tests and hearing aid coverage.
• Great West LifeminorOthersThird-party insurer accepted for hearing tests and hearing aid coverage.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Hearing Life Canada: National chain of hearing care clinics in Canada (formerly ListenUP!), offering hearing assessments, hearing aid sales from major manufacturers, and ongoing care — directly comparable clinic-based audiology model to Calgary Hearing.
• Connect Hearing: Canadian chain of audiology clinics owned by Sonova (Phonak's parent). Direct competitor offering hearing tests, hearing aid fittings, and ongoing service across multiple provinces, with the same manufacturer relationships Calgary Hearing leverages.

Emerging players

• Audicus: Online direct-to-consumer hearing aid retailer offering pre-programmed devices at lower price points. Represents the DTC channel that competes with traditional clinics like Calgary Hearing for first-time and price-sensitive buyers.
• Lexie Hearing: Subscription-based DTC hearing aid company with remote audiologist support. Competes at the entry-level funnel that Calgary Hearing depends on for new patient acquisition.

Others

• Starkey Hearing Technologies: One of the world's largest hearing aid manufacturers (Genesis AI) whose products Calgary Hearing resells. Relevant as both a key supplier and a potential competitor if Starkey expands direct-to-consumer channels.
• Sonova (Phonak): Global hearing care company and Phonak manufacturer, parent of Connect Hearing. Dual role as a key supplier to Calgary Hearing and the parent of a direct competitor in Canada.

Broad incumbents

• Miracle-Ear: Long-standing U.S./Canadian hearing aid franchise with hundreds of owned and franchised locations offering free hearing tests, hearing aid fittings, and lifetime aftercare service — directly mirrors Calgary Hearing's service-plus-product model.
• Beltone: Established North American hearing care franchise with its own-brand hearing aids and a network of independently owned clinics offering hearing tests and fittings — comparable multi-location service model to Calgary Hearing.
• Costco Hearing Aid Centers: Large retail incumbent offering hearing tests and discounted hearing aids (primarily Kirkland Signature and Phonak) across hundreds of locations in Canada and the U.S. Competes on price and convenience rather than clinical service depth.
• Amplifon Canada: Global hearing care retailer's Canadian arm, operating a large network of audiology clinics offering hearing tests and multi-brand hearing aids — competes for the same patient base with broader geographic and corporate resources.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/calgaryhearingaid

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Calgary Hearing Aid & Audiology