St Richard’s Hospice Foundation

What St Richard’s Hospice Foundation does

St Richard's Hospice Foundation is an independent UK registered charity (Charity Number 515668) established in 1984 and headquartered in Worcester, providing free specialist palliative and end-of-life care to adults with incurable illnesses across Worcestershire. Clinical operations comprise an In-patient Unit, Hospice at Home service, Living Well Centre, Family Support Team, and an Advice and Guidance line, collectively supporting more than 3,000 patients, family members, and bereaved people annually. The hospice achieved an 'outstanding' overall rating from the Care Quality Commission in August 2025 and operates a separate trading subsidiary (St Richard's Hospice Trading, Company Number 04805373).

The organisation runs a hybrid charity income model: approximately 80% of its roughly £12 million annual operating cost is funded through voluntary donations and the remaining ~20% through NHS grants. Revenue streams include community fundraising events (Santa Dash, Malvern Hills Walk, Rainbow Run, Worcestershire Way Walk, Woo Fest music festival), corporate partnerships (Nationwide Building Society, Speller Metcalfe, Spa Decorators, Oakland, Bishop Fleming), legacies and gifts in Wills, trust and foundation grants, a regulated Snowdrop Raffle, and a network of 20 charity shops across Worcestershire (including a superstore, clearance shops, menswear pop-up The Wardrobe, and an eBay store) that generates approximately £3 million annually. Distribution occurs through physical retail, online channels, and direct clinical service delivery to homes and the inpatient facility.

The hospice is supported by 230-250 paid staff and over 900 active volunteers contributing more than 110,000 hours per year. Technology infrastructure is not publicly disclosed and there is no evidence of proprietary AI/ML capabilities; operational emphasis is on clinical care quality, community engagement, retail scale-up, and education (via the Learning Hub), rather than technology differentiation.

Name

St Richard’s Hospice Foundation

Legal name

St Richard's Hospice Foundation

Website

https://strichards.org.uk

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

51–100 employees

Short description

St Richard's Hospice Foundation is an independent UK charity founded in 1984 that provides free specialist palliative and end-of-life care to adults with incurable illnesses across Worcestershire, funded primarily through donations and a 20-shop retail network.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care

NAICS

Voluntary Health Organizations (813212), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Health Services (8000), Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Palliative Care, Hospice & Serious Illness Support (BPAGACAK)

akta.pro secondary industries

Community-Based Palliative Care (Home-Based Non-Hospice) (HLADAHAH), Bereavement, Grief & Family Support Services (Hospice-Linked) (HLAFAEAO), Hospice/End-of-Life Respite (Caregiver Relief) (HLADAKAI), End-of-Life Emotional & Spiritual Support (Chaplaincy/Counseling) In-Home (HSABAFAH)

Keywords

• Hospice palliative care
• End-of-life care
• Charity retail shops
• Community fundraising events
• Bereavement family support

Headquarters

HQ city

Worcester

HQ country

United Kingdom

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Others

Revenue model

1. Voluntary donations and fundraising: The majority of income (approximately 80% / three quarters) comes from voluntary support including one-off or regular donations, fundraising events and personal challenges, trading (retail), legacies and grants from trusts, and business sponsorship.
2. NHS funding: Approximately a quarter of income is funded from the NHS, making the hospice partially publicly funded.
3. Retail trading: Hospice charity shops across Worcestershire and online eBay and website store generate significant retail income, bringing in around £3 million each year to help provide care free-of-charge.
4. Retail shop donations (net contribution): Donated goods sold in 18 shops across Worcestershire raised £795,000 net towards overall running costs in 2023/24.
5. Raffles and lotteries: Snowdrop Raffle raised £32,705.61, with tickets at £1 each and prizes including £3,071 top prize, £250 second prize, and £100 third prize.
6. Donated goods sales: Donated Christmas cakes raised £8,829.73 for hospice care. Branded merchandise including t-shirts and snowdrop pin badges are sold to supporters.
7. Gifts in Wills / legacies: Legacies and gifts in Wills are a significant income stream. The hospice highlights gifts in Wills as vital funding and runs specific campaigns around gift-in-Will donations.
8. Trust and foundation grants: Grant funding from charitable trusts such as The Eveson Trust (£75,000 awarded in 2026). Also receives government capital grants via Hospice UK allocation.
9. Corporate partnerships: Corporate partners support through pay-for-a-day schemes, charity of the year partnerships, corporate sponsorship, staff fundraising, gifts in kind, and match funding (up to £1,000 per employee). Examples include Nationwide Building Society, Worcester Warriors, Bishop Fleming, and Speller Metcalfe.

Pricing tiers

Go-to-market motion3 records

Distribution channels8 records

Marketing channels9 records

Core offering

St Richard's Hospice Foundation provides free specialist palliative and end-of-life care to adults with incurable illnesses (including cancer, neurological, respiratory, cardiac, and renal conditions) across Worcestershire, delivered through an In-patient Unit, Hospice at Home, Living Well Centre, Family Support Team and Advice and Guidance Line. Care extends to patients' families, carers and bereaved relatives and is funded primarily by voluntary donations, supplemented by NHS funding, retail trading through 20 charity shops, gifts in Wills, corporate partnerships, grants from trusts and foundations, and community fundraising events.

Product overview

St Richard's Hospice Foundation operates as a single, unified hospice care organization offering free expert palliative and end-of-life care to adults with incurable illnesses across Worcestershire. The portfolio consists of core clinical services (In-patient Unit, Living Well Centre, Hospice at Home, Family Support Services, and Advice and Guidance Line) integrated with fundraising operations (20 charity retail shops, online eBay store, clearance shops, The Wardrobe menswear pop-up), diverse fundraising events (Malvern Hills Walk, Santa Dash, Rainbow Run, Worcestershire Way Walk, Woo Fest, Snowdrop Raffle), and an educational Learning Hub offering professional training courses. The organization relies on voluntary donations for approximately 80% of its £12 million annual operating costs, with the remainder funded by the NHS.

Differentiator

Problem solved

Functional benefit

Brands

• The Green: On-site café at the hospice offering hot drinks and refreshments for visitors and staff.
• The Wardrobe – Menswear by St Richard's

Products and services

• In-patient Unit (IPU) Specialist inpatient beds for symptom control, patient assessment and end-of-life care for adults with incurable illnesses across Worcestershire; care is free at the point of use and referral is via a healthcare professional.
• Hospice at Home Specialist palliative nursing care and support delivered in the patient's own home across Worcestershire, working in partnership with GPs, district nurses and social services; provided free of charge.
• Living Well Centre Wellbeing sessions offering education, exercise, therapies, creativity, relaxation and group support to help patients and families cope with serious illness, delivered at the hospice in Worcester.
• Family Support Team Services Emotional and practical support for families, carers and bereaved people including counselling, social work, children and family support, and citizens advice services, all delivered free of charge.
• Advice and Guidance Service Telephone advice line available Monday to Friday 8am-6pm and weekends 8am-4pm for patients, families and healthcare professionals seeking palliative care guidance.
• Charity Retail Shops Network of 20 charity shops across Worcestershire (Bewdley, Broadway, Bromsgrove, Droitwich, Evesham, Kidderminster, Malvern, Pershore, Stourport, Tewkesbury, Worcester) selling donated and new items, raising approximately £3 million annually for hospice care.
• The Wardrobe – Menswear by St Richard's Pop-up menswear shop offering quality preloved clothing and accessories including sportswear, casualwear and formalwear; opened 1 November 2024 and scheduled to run until June 2026.
• Stourport Clearance Shops Clearance shops selling items that did not sell at the regular charity shops at reduced prices starting from £5, with locations including Stourport High Street (opened 21 November 2025) and Barnards Green, Malvern.
• St Richard's eBay Shop Online eBay shop (ebay.co.uk/usr/strichardshospice) selling donated furniture, homewares, clothing, accessories, toys, games and collectables nationally and internationally.
• St Richard's Online Shop (strichards.shop) E-commerce store at strichards.shop selling seasonal new goods including giftware and cards, with facilities to book furniture collection and request room hire.
• Fundraising Events Calendar Annual programme of flagship fundraising challenges and events including Santa Dash (from £7 for under 16s including Santa hat), Malvern Hills Walk (2/5/11-mile routes from £10), Rainbow Run (early-bird £15 adults, £10 under 16s), Worcestershire Way Walk (£34 registration), and Woo Fest music festival (£36-£48 weekend tickets); events are ticketed through strichards.org.uk/events.
• Snowdrop Raffle Annual Gambling Commission-licensed lottery raffle with tickets at £1, a top prize of £3,071, second prize of £250 and third prize of £100; the most recent raffle raised £32,705.61 for hospice care.
• Learning Hub and Educational Courses Professional training and education in palliative care, including courses on ReSPECT, Advance Care Planning, verification of death, syringe pump training and communication skills; ReSPECT workshops are free for registered and non-registered clinical staff (capacity 12 per session) and Project ECHO virtual learning extends the reach beyond Worcestershire.
• Corporate Fundraising Partnerships Corporate partnership programme for businesses including charity of the year, Pay for a Day (£... per day), corporate volunteering, staff fundraising, match funding up to £1,000 per employee, gifts in kind and ShareGift share donations.
• Gifts in Wills / Legacy Programme Legacy giving programme encouraging supporters to remember St Richard's Hospice in their Wills; legacies are highlighted as one of the hospice's vital income streams and supported by specific Gift in Will campaigns.
• Virtual Hospice Tour Interactive online tour of the hospice's facilities enabling patients, families and supporters to explore the building remotely via strichards.org.uk/virtualtour.
• Tribute Funds and The Memory Tree Online memorial tribute service including The Memory Tree and Forever Loved Tribute Fund that allows supporters to create lasting tributes and collect donations in memory of loved ones.

Quantifiable outcome

• Over 3,000 patients, family members and bereaved people supported annually across Worcestershire
• +3 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Hospice UKcoreGTM or Marketing Partner · 1 January 2026Hospice UK allocated £2.1m in government funding to 14 hospices across the West Midlands. Minister for Care Stephen Kinnock credited Hospice UK for the fund allocation. Government pledged £125m capital investment in hospices across England and £80m over three years for children's hospices.
• ShareGiftminorGTM or Marketing PartnerShareGift (Registered Charity no. 1052686) provides a charitable solution for small shareholdings. Unwanted shares can be transferred to ShareGift at no cost to the shareholder, aggregated and sold to benefit different registered charities. Since 1996, over £34 million has been donated to more than 2,800 charities through ShareGift.
• Speller MetcalfecoreGTM or Marketing PartnerSpeller Metcalfe, a construction company, sponsors the Malvern Hills Walk annually. James Speller, Managing Director, stated pride in supporting the hospice and called sponsoring the walk a privilege. The company has worked with St Richard's on a number of projects over the years.
• Spa DecoratorscoreGTM or Marketing PartnerSpa Decorators has sponsored the Santa Dash for the third year running. As sponsor, they support the event which raises vital funds for St Richard's hospice care.
• OaklandcoreGTM or Marketing PartnerOakland sponsors the Rainbow Run event, supporting the hospice's fundraising challenge.
• Nationwide Building SocietyminorGTM or Marketing PartnerNationwide Building Society participates in the Pay for a Day scheme supporting St Richard's Hospice.
• Worcester WarriorsminorGTM or Marketing PartnerWorcester Warriors rugby club provides gifts in kind support to the hospice.
• Bishop FlemingminorGTM or Marketing PartnerBishop Fleming accounting firm participates in staff fundraising for St Richard's, including team participation in the Worcestershire Way Walk.
• ISO Quality Services LtdminorGTM or Marketing PartnerISO Quality Services Ltd, based in Worcester, donated four days of corporate volunteering to revamp the children's area in the hospice grounds, clearing weeds and repainting garden furniture.
• GS-JJminorGTM or Marketing PartnerGS-JJ kindly made and donated snowdrop pin badges to St Richard's Hospice. These are sold for £3 each to raise funds for hospice care.
• Hagley HomesminorGTM or Marketing PartnerHagley Homes is a supporter/sponsor of the Worcestershire Way Walk event.

Scale indicators14 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Primrose Hospice: Adult hospice in Bromsgrove providing palliative and end-of-life care across north Worcestershire. Directly comparable as a regional UK hospice with overlapping catchment and similar volunteer/fundraising model.
• Compton Hospice: Wolverhampton-based hospice providing specialist palliative care, inpatient and community services. Comparable West Midlands regional hospice with similar charity retail and volunteer operations.
• Birmingham St Mary's Hospice: Larger Birmingham-area hospice offering inpatient, day hospice and Hospice at Home care. Comparable service mix and funding model, with broader West Midlands catchment.
• Kemp Hospice: Wyre Forest area hospice providing palliative care, family support and bereavement services. Overlaps with St Richard's in the Kidderminster/Rural Wyre Forest catchment.
• Mary Stevens Hospice: Stourbridge-based hospice serving the Black Country region with inpatient, day hospice and Hospice at Home services. Comparable regional hospice model with similar fundraising and retail operations.

Regional players

• Acorns Children's Hospice: West Midlands children's hospice with three sites, comparable West Midlands fundraising and volunteer ecosystem. Different age focus (children) but similar charity retail and event-driven GTM.

Others

• Hospice UK: National membership and representative body for UK hospices, distributing government capital funding to providers like St Richard's. Not a service competitor but a critical funder/partner relationship.

Broad incumbents

• Sue Ryder: National UK charity operating multiple hospices, neurological care centres and bereavement support. Comparable hospice and palliative care services plus extensive charity retail network.
• Macmillan Cancer Support: National cancer support charity funding specialist nurses, financial guidance and palliative care services. Broadly comparable in mission and volunteer/fundraising scale, though focused on cancer rather than all terminal illness.
• Marie Curie: National UK charity providing hospice and home-based palliative care. Comparable core service (Hospice at Home, inpatient hospice) but at national scale with larger NHS contracts and brand.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/strichardshosp
• YouTubeyoutube.com/channel/UCCj6LSH3L-snKk6OpZQJV9A
• Facebookfacebook.com/strichards
• LinkedInlinkedin.com/company/st-richards-hospice
• Instagraminstagram.com/strichardshospice

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about St Richard’s Hospice Foundation