Diakonie Michaelshoven

What Diakonie Michaelshoven does

Diakonie Michaelshoven e.V. is a Cologne-based, non-profit social services organization founded in 1950 and operating as part of the German Diakonie (Protestant welfare) tradition. It delivers a broad portfolio of human services across more than 200 facilities in Cologne and surrounding districts (Wesseling, Hürth, Rösrath, Bergheim, Euskirchen, Erftstadt, Oberberg), serving disabled individuals, elderly clients, children/youth/families, people in crisis, and vocational rehabilitation participants. Service lines are organized through multiple wholly-owned gGmbH subsidiaries covering elderly care (Altenpflege, 6 residential homes plus home/day/short-term care), disability services (Leben mit Behinderungen gGmbH), vocational rehabilitation (Berufsförderungswerk Köln and BTZ Köln-Bonn), child/youth welfare (Kinder- und Jugendhilfen, Kindertagesstätten), employment integration (Arbeit und Qualifizierung), and social assistance (Soziale Hilfen). The organization also operates the Akademie Michaelshoven continuing-education academy, the Berufskolleg vocational college, and the Pflegeschule nursing school, functioning as both a service provider and a regional workforce pipeline.

The organization runs with 3,000+ full-time employees and approximately 650 volunteers. Its technology stack is modest and operational rather than productized: web presence (TYPO3 CMS), donation processing via twingle GmbH, newsletter delivery via CleverReach, web analytics via etracker, live chat via Userlike, learning management via ILIAS, and Microsoft 365 for office productivity and the KI-Copilot training curriculum. The most recent technology initiative is the DigiHelp voicebot (launched 2026), an EU/BMFSFJ-funded AI conversational system targeting access to social assistance in Cologne. A mobile app and a 'Soziale Wohnraumagentur Köln' housing brokerage round out the digital surface.

Revenue mechanics are dominated by public-sector funding: regulated care insurance (Pflegeversicherung) reimbursements for elderly and disability care, social security and pension insurance (Deutsche Rentenversicherung) for vocational rehabilitation, education vouchers (Bildungsgutscheine) issued by the Agentur für Arbeit for retraining, and municipal/youth welfare allocations for child and family services. A secondary revenue stream comes from donations processed through the affiliated foundation 'einfach helfen. Stiftung der Diakonie Michaelshoven,' supplemented by retail income from the fairstore/fairstyle/fair.punkt thrift and fair-trade shops. The organization is governed as a registered association (e.V.) with a Vorstand board (Prof. Uwe Ufer, Rainer Schmidt); no equity funding, parent company, or M&A activity is present in the disclosed data.

Name

Diakonie Michaelshoven

Legal name

Diakonie Michaelshoven e. V.

Website

https://diakonie-michaelshoven.de

Company type

Private

Founded year

1950

Operating status

Operating

Headcount range

251–500 employees

Short description

Diakonie Michaelshoven is a Cologne-based non-profit social services organization founded in 1950, delivering elderly care, disability support, vocational rehabilitation, child/youth services, and crisis intervention across 200+ facilities to vulnerable populations in the Cologne region.

Ownership category

akta.pro rank

Product category

Social and Welfare Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241), Community Housing Services (62422), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Faith-Based / Nonprofit Assisted Living Providers (HLADABAH)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Disability Services & Independent Living Support (BPAGAEAG), Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Housing Assistance & Homeless Services (BPAGAEAB), Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

Keywords

• Social welfare services
• Vocational rehabilitation
• Elderly care services
• Disability support services
• Youth and family services

Headquarters

HQ city

Köln

HQ country

Germany

HQ region

Europe

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Social Services Funding: Government-funded social services through health insurance, social security, and public funding for elderly care, disability services, youth services, and vocational rehabilitation
2. Donations: Online and offline donations processed through the organization's foundation 'einfach helfen. Stiftung der Diakonie Michaelshoven' via twingle GmbH platform
3. Educational Services: Vocational training and education programs through Berufsförderungswerk Köln and Berufskolleg Michaelshoven
4. Care Services: Elderly care facilities, home care services, and day care services with regulated pricing through care insurance

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Diakonie Michaelshoven delivers integrated social welfare services across the Cologne region through a network of 200+ facilities. Core offerings span elderly care (residential homes, home care, day care), vocational rehabilitation (BFW Köln, BTZ Köln-Bonn), disability support, child/youth/family services, crisis intervention, and education/training programs (Akademie, Berufskolleg, Pflegeschule). The organization is a registered non-profit (e.V.) funded through government social security, care insurance, education vouchers, and donations processed via its charitable foundation.

Product overview

Diakonie Michaelshoven is a large, multi-facility social services organization based in Cologne, Germany, operating since 1950. Its offering is not a single software product but a broad portfolio of social care services and educational programs organized under the Diakonie Michaelshoven umbrella. The core offerings include Berufsförderungswerk Köln (vocational rehabilitation and retraining — BFW Köln), Arbeit und Qualifizierung (employment integration), Akademie Michaelshoven (continuing education), Berufskolleg Michaelshoven (vocational college), and Pflegeschule (care school) under the Aus- und Weiterbildung division; Altenpflege (elderly care with 6 residential homes, home care, day care, and short-term care); Kinder, Jugendliche und Familien (child, youth, and family services including Kindertagesstätten and Familienzentren); Menschen mit Beeinträchtigung (disability services); and Menschen in Krisen (crisis support). Supporting digital products include an online donation platform powered by twingle GmbH, a newsletter via CleverReach, a mobile app, and the AI-powered DigiHelp voicebot for social assistance access. The organization also operates retail outlets (fairstore/fairstyle/fair.punkt) and the charitable foundation 'einfach helfen. Stiftung der Diakonie Michaelshoven'.

Differentiator

Problem solved

Functional benefit

Brands

• Berufsförderungswerk Köln (BFW Köln): Vocational rehabilitation and training center offering professional retraining programs for people who can no longer practice their previous profession due to health reasons.
• Akademie Michaelshoven

Products and services

• Berufsförderungswerk Köln (BFW Köln) Vocational rehabilitation center enabling people who can no longer perform their previous profession due to health reasons to develop a new career perspective through retraining programs, career orientation, and job market reintegration support. Targets vocational rehabilitation participants with health-related employment barriers.
• Arbeit und Qualifizierung Vocational integration and qualification services helping individuals with career orientation, employability assessment, qualification, and job integration through a network of training programs (Bildungsgutscheine) and employer partnerships.
• Akademie Michaelshoven Continuing education academy offering professional development courses for individuals and organizations, covering management coaching, leadership, IT skills (Microsoft 365 and AI tools), and specialized social-sector topics.
• Berufskolleg Michaelshoven Vocational college offering school-based training programs, including programs for those with special educational needs, international exchanges, and a parent association.
• Pflegeschule Michaelshoven (Care School) Nursing and care training school offering dual vocational training programs for nursing professionals (Pflegefachfrau/-mann) and nursing assistants (Pflegefachassistent/-in).
• Altenpflege (Elderly Care) Comprehensive elderly care services including six residential care homes across the Cologne region (Katharina-von-Bora-Haus, Bodelschwingh-Haus, Albert-Schweitzer-Haus, Thomas-Müntzer-Haus, Präses-Held-Haus, Ernst-Christoffel-Haus), home care services, day care, short-term care, and assisted living in Cologne-Sülz.
• Kinder, Jugendliche und Familien Child, youth, and family services including childcare facilities (Kindertagesstätten), family centers, open youth work, outpatient educational assistance, residential care, and specialized support for autism.
• Menschen mit Beeinträchtigung (Disability Services) Support services for children, adults, and seniors with disabilities, including residential groups, assisted independent living, outpatient supported housing, integration services, and a dedicated competence center for refugees with disabilities.
• Menschen in Krisen (Crisis Support) Crisis intervention services including support for mental health conditions, domestic violence and protection center, women in crisis situations, housing insecurity services, and housing support in Oberberg and Cologne regions.
• Berufliches Trainingszentrum Köln-Bonn (BTZ) Vocational training center for people with mental impairments, offering extended career exploration, vocational training, and job market reintegration programs; located on the BFW Köln campus.
• einfach helfen. Stiftung der Diakonie Michaelshoven Charitable foundation (Stiftungsverzeichnis NRW Nr. 07/101) that receives donations, manages charitable projects, and issues donation receipts for donors.
• fairstore / fairstyle / fair.punkt Social thrift stores and fair trade shops (fairstore, fairstyle, fair.punkt Siegburg) selling donated goods, plus the faircard loyalty/spending card, as part of Diakonie Michaelshoven's community support offerings.
• Soziale Wohnraumagentur Köln Social housing agency in Cologne that rents apartments and seeks real estate properties for people cared for by Diakonie Michaelshoven.
• KoKoBe (Kontakt- und Beratungsstelle) Contact and counseling center for people with disabilities, offering advice and support services.

Named customers5 records

Segments1 record

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability3 records

Partnerships

Five partnerships are on record, tiered core, standard and strategic.

• twingle GmbHcoreTechnology or IntegrationTechnical platform provider for online donation processing. Twingle GmbH provides the donation form technology that enables secure online donations to the organization's foundation 'einfach helfen. Stiftung der Diakonie Michaelshoven'.
• CleverReach GmbH & Co. KGstandardTechnology or IntegrationNewsletter management and email distribution software provider. CleverReach handles the sending and management of Diakonie Michaelshoven's email newsletters.
• etracker GmbHstandardTechnology or IntegrationWeb analytics provider. etracker analyzes usage data for the organization's website, with data processing and storage in Germany.
• Google Ireland LimitedstandardTechnology or IntegrationProvides Google Maps integration for location services and YouTube video embedding for multimedia content on the organization's website.
• Gemeinwohl-Ökonomie (GWÖ)strategicStrategic or Co-development PartnerDiakonie Michaelshoven is a member company of the Community Welfare Economy (Gemeinwohl-Ökonomie), a sustainability and ethics certification organization promoting economic activities aligned with social and ecological values.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Malteser in Köln: Catholic aid organization providing elderly care, social services, and crisis intervention in Cologne and NRW — directly comparable faith-based multi-service social welfare provider.
• Diakonie Rheinland-Westfalen-Lippe: Regional Diakonie umbrella association covering the same NRW geography, providing comparable faith-based social welfare services including elderly care, disability support, and youth services — directly parallel institutional structure to Diakonie Michaelshoven.
• ASB (Arbeiter-Samariter-Bund) Köln: Workers' Samaritan Federation regional chapter providing elderly care, social services, and family support in Cologne — directly comparable non-profit welfare provider.
• Der Paritätische Wohlfahrtsverband NRW: Umbrella association of non-confessional social services providers in NRW, encompassing elderly care, disability services, and family support — comparable multi-service social welfare structure.
• Caritasverband Köln: Catholic counterpart welfare organization in Cologne offering elderly care, disability services, family support, and crisis intervention — most direct peer as parallel confessional social services provider in the same geography.
• AWO Köln: Arbeiterwohlfahrt Bezirksverband Köln, an independent welfare organization operating elderly care homes, youth services, and social counseling in the same Cologne region — directly comparable non-confessional peer.
• Berufsförderungswerk München: Peer vocational rehabilitation center under BFw network offering similar retraining, career orientation, and reintegration services to Diakonie Michaelshoven's BFW Köln — direct operational peer in vocational rehab.
• Johanniter-Unfall-Hilfe NRW: Protestant-affiliated aid organization delivering elderly care, social services, and emergency assistance across NRW — comparable faith-based peer in adjacent welfare verticals.

Broad incumbents

• Diakonie Deutschland: National umbrella organization for Protestant social welfare in Germany, representing 31,000+ services — broader incumbent setting standards and policy frameworks that Diakonie Michaelshoven operates within.

Others

• Vincentz Network: Specialist publisher, conference organizer, and service provider for the German care sector — adjacent ecosystem participant providing industry intelligence and services to care operators including Diakonie Michaelshoven.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/Michaelshovener
• Facebookfacebook.com/Michaelshoven
• LinkedInlinkedin.com/company/diakonie-michaelshoven
• Instagraminstagram.com/michaelshoven
• Xx.com/Michaelshoven

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diakonie Michaelshoven