South West Community Care

What South West Community Care does

South West Community Care is a not-for-profit aged and community care provider headquartered in Harvey, Western Australia, delivering government-subsidised in-home and community services to older residents across the South West region, spanning Yarloop to Capel. It serves approximately 1,200 clients with a workforce of 120+ employees and volunteers, supported through three physical offices in Harvey, Australind and Dalyellup. Leadership comprises CEO Belinda Burton, COO Lauretta Ball and Chief Clinical Officer Natalie Turner, with the organisation having operated continuously for more than 30 years.

The service portfolio covers personal care, nursing, allied health, transport, social groups, home help, gardening, respite and group outings, addressing both low-intensity daily-living support and higher-acuity clinical needs. Revenue is sourced primarily from the Australian federal government's Commonwealth Home Support Programme (CHSP) and, from 1 November 2025, the Support at Home Program, which replaces the Home Care Packages scheme and enables higher-value, needs-based packages for older Australians wishing to remain at home. The organisation also operates an active volunteer program that complements the paid workforce.

The business model is a regulated, subsidy-funded fee-for-service model. As a not-for-profit, South West Community Care reinvests surpluses into service delivery rather than distributing profits, and its growth is dependent on Commonwealth funding policy, approved-provider status, and regional demand. The 2025 strategic posture — opening the Dalyellup centre and launching Support at Home — positions the provider to capture both geographic and per-client revenue expansion in a structurally growing aged-care market dominated by a single government payer.

Name

South West Community Care

Legal name

South West Community Care

Website

https://swcommunitycare.org.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

South West Community Care is a not-for-profit aged and community care provider in Western Australia, delivering government-subsidised in-home and community services to about 1,200 older clients across the Yarloop-to-Capel region via three offices.

Ownership category

akta.pro rank

Product category

Aged Care Services

NAICS

Home Health Care Services (62161)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Personal Care / Non-Medical Home Care (Private Duty) (HLAFAEAB)

akta.pro secondary industries

Elder Services & Aging Support (BPAGAEAF), Social Adult Day Care (Non-Medical Supervision & Activities) (HSABANAA), Companionship & Social Engagement Visits (HSABAAAA)

Keywords

• Home care services
• Aged care support
• Personal care assistance
• Community nursing services
• In-home aged care

Headquarters

HQ city

Harvey

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Revenue model

1. Government Subsidised Services (CHSP): Commonwealth Home Support Programme provides government-subsidised support for people aged 65+ who need help staying at home. Australian Government reduces the amount clients are required to contribute. Subsidised services include domestic assistance, meals, and basic support.
2. Support at Home Program: Australian Government in-home aged care framework launched 1 November 2025. Eight support classifications with funding based on assessed needs. Government funding allocated dependent on assessment and needs. Clinical supports fully funded by government. Clients receive quarterly budget.
3. Client Contributions: Clients may contribute to service costs based on income assessment with Services Australia. Contribution levels determined by personal circumstances. Client contributions supplement government subsidies.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

South West Community Care is a not-for-profit aged care provider delivering in-home and community-based services to around 1,200 older clients from Yarloop to Capel in South West Western Australia. Core offerings include the government-funded Support at Home Program and Commonwealth Home Support Program (CHSP), encompassing personal care, nursing, domestic assistance, transport, social groups, outings, respite and allied health.

Product overview

South West Community Care is a not-for-profit aged care provider offering a portfolio of in-home and community-based services. The core offerings include the Support at Home Program (launched November 2025) and the Commonwealth Home Support Program (CHSP), both government-funded frameworks. Supporting these are operational services including Home Help, Personal Care, Individual Social Support, Social Groups, Outings, Gardening, Nursing Services, Allied Health Services, Respite for Carers, and Transport. The organisation services around 1,200 clients from Yarloop to Capel in Western Australia's South West region.

Differentiator

Problem solved

Functional benefit

Products and services

• Support at Home Program Fully approved government-funded in-home aged care program launched November 2025, helping older people stay in their own homes and remain connected to their community through safe, compassionate and personalised care across eight classifications based on assessed needs.
• Commonwealth Home Support Program (CHSP) Government-subsidised support for people aged 65+ (50+ for Aboriginal/Torres Strait Islander people or those at risk of homelessness) who need help staying at home, providing affordable local services focusing on independence, safety, wellbeing, and community connection.
• Home Help Domestic assistance including vacuuming, mopping, cleaning surfaces, laundry, ironing, and bed linen changes for older clients needing household support at home.
• Personal Care Assistance with showering, dressing, grooming, oral care, and personal hygiene tasks to help clients look and feel their best and maintain dignity at home.
• Individual Social Support Transport to appointments, shopping assistance, banking, bill paying, and accompanying clients to hobbies or activities outside the home.
• Social Groups Social centre groups in Harvey and Eaton offering morning tea, hot lunches, exercises, games, activities, entertainment, and Men's Shed programs for older clients.
• Outings Weekly varied bus outings to nurseries, historical sites, shopping malls, local towns, museums, beaches, and trips to Perth including visits to Araluen, casino, and theatre shows.
• Gardening Home maintenance including mowing, edging, weeding, pruning, and basic safety tasks such as changing lightbulbs and smoke alarm batteries.
• Nursing Services Clinical care delivered by registered nurses including health assessments, wound care, medication support, catheter care, continence management, chronic disease management, and palliative/end-of-life care.
• Allied Health Services Allied health services including initial and therapy assessments with referral to Occupational Therapist, Physiotherapist, Podiatrist, Dietitian, and Speech Pathologist.
• Respite for Carers Temporary relief for caregivers, allowing clients to spend time with a Care Worker either at home or out for a few hours.
• Transport Transport services for medical appointments (priority), social centre activities, outings, and shopping trips using both volunteer drivers and care workers.

Quantifiable outcome

• Supporting approximately 1,200 clients across South West WA

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Baptcare: Australian not-for-profit organisation providing home care, residential aged care, and community services in Victoria, Tasmania, and beyond. Comparable NFP model delivering CHSP and home care package services to older Australians.
• BlueCare (UnitingCare Queensland): Queensland-based not-for-profit arm of UnitingCare providing in-home aged care, allied health, and community nursing. Comparable operating model delivering government-funded personal care and nursing services in regional areas.
• Resthaven: South Australian not-for-profit aged care provider delivering in-home support, residential care, and retirement living. Comparable regional community-embedded model with reliance on government-funded home care packages.
• Bolton Clarke: One of Australia's largest not-for-profit aged care providers, delivering in-home care, retirement living, and residential aged care. Comparable to SWCC in delivering government-funded home care packages and CHSP-style services across regional communities.
• Mercy Health: Large Australian Catholic not-for-profit providing aged care, home care, and health services. Comparable in delivering government-subsidised in-home aged care and personal care services to community-dwelling older adults.
• Silver Chain Group: Large Australian not-for-profit provider of in-home aged care, nursing, and community health services. Directly comparable to SWCC in service mix (personal care, nursing, domestic assistance, transport) and customer base (older Australians funded via government programs).
• Feros Care: Australian not-for-profit provider focused on in-home aged care, allied health, and disability services, with a wellness/reablement philosophy similar to SWCC's wellness approach. Comparable funding model through My Aged Care pathways.
• KinCare: Major Australian in-home aged care provider offering personal care, nursing, domestic assistance, and transport under government-funded Home Care Packages and CHSP. Highly comparable service catalogue and customer base to SWCC.
• Benetas: Victorian-based not-for-profit aged care provider offering in-home care, retirement living, and residential services. Comparable NFP structure and government-funded service mix aligned with SWCC's offerings.
• Uniting AgeWell: Australian not-for-profit aged care provider offering in-home care, residential services, and community programs. Comparable mission-driven model and reliance on government aged care funding streams.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about South West Community Care