Reliable Appliance Repair

What Reliable Appliance Repair does

Reliable Appliance Repair is a Miami-based referral and lead-generation platform, founded in 1990, that connects residential homeowners across the Miami metropolitan area with a network of independent third-party appliance repair contractors. The company itself does not perform repairs; instead, it captures consumer demand through a website (nyspecialneedsconsulting.com) and a 24/7 phone line (305-912-3211), then distributes service requests to licensed, insured local contractors who quote, diagnose, and complete the work under their own warranties. The platform covers major and small household appliances — washing machines, refrigerators, dryers, ovens, vacuums, water heaters, garbage disposals, dishwashers, microwaves, and small kitchen devices — and has expanded to include appliance installation.

The underlying technology is minimal: a Next.js-style static website with city-specific landing pages targeting local organic search, a phone-based intake workflow, and standard trust/compliance badges (TCPA, Comodo SSL, True Trust). There is no proprietary matching algorithm, no mobile app, no API, no public integrations, and no AI components. Customer acquisition runs almost entirely through local SEO and inbound phone calls; conversion relies on consumers being able to compare multiple contractor quotes without charge. Geographic coverage spans roughly eight cities in Southeast Florida (North Miami Beach, Miami Beach, Hialeah, Opa Locka, Miami Gardens, Hallandale, Hollywood, Pembroke Pines) and ten zip codes around the 2800 NW 72nd Ave, Miami, FL 33122 headquarters.

The business model is affiliate/referral-based. Consumers receive free quotes; Reliable Appliance Repair earns fees from contractors for each matched lead, while repair pricing ($50–$400 for most major appliances, $15–$55/hour for vacuum labor) is set by the independent contractors themselves. The operation is small — 1–10 employees, privately held since founding by three co-founders, with no disclosed institutional investment, no funding rounds, no M&A activity, and no patents, awards, or certifications beyond basic trust badges. Day-to-day hours run 7 AM to 11 PM seven days a week, with the phone line marketed as 24/7.

Name

Reliable Appliance Repair

Legal name

Reliable Appliance Repair

Website

https://nyspecialneedsconsulting.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

1–10 employees

Short description

Reliable Appliance Repair is a Miami-based referral platform, founded in 1990, that connects residential homeowners across the Miami metro with independent licensed contractors for repair and installation of household appliances including washers, refrigerators, dryers, ovens, and water heaters.

Ownership category

akta.pro rank

Product category

Home Appliance Repair Services

NAICS

Appliance Repair and Maintenance (811412), Personal and Household Goods Repair and Maintenance (8114), Home and Garden Equipment and Appliance Repair and Maintenance (81141)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Major Appliance Repair & Service (CRACAJAB)

akta.pro secondary industries

Minor Appliance Repair (Non-Refrigerant, Non-Gas) (HSAGANAB), Appliance Diagnosis, Troubleshooting & Safety Inspection (HSAGANAO), Small Appliance Installation & Repair (Countertop & Portable) (HSAGANAC)

Keywords

• Appliance repair services
• Home appliance maintenance
• Refrigerator repair
• Washing machine repair
• Homeowner referral platform

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Marketing or Sales, Operations, Personnel, Technology or R&D, Infrastructure

Revenue model

1. Referral/Lead Generation Fees: The company generates revenue by connecting homeowners seeking appliance repair services with independent third-party contractors. As a referral platform, they earn fees when service requests are submitted through their website or phone line and matched to contractors. The platform operates independently from the actual repair services, which are performed and priced by the third-party providers.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Reliable Appliance Repair operates a free, direct-to-consumer referral platform that connects homeowners in the Miami, FL metropolitan area with independent, licensed, and insured third-party contractors who diagnose and repair household appliances. Its portfolio covers washing machine, refrigerator, dryer, oven, vacuum, water heater, and garbage disposal repair, plus general appliance installation, with all field service work performed by independent providers and revenue earned via referral/lead fees.

Product overview

Reliable Appliance Repair is a free referral platform that connects homeowners in Miami, FL with independent local appliance repair professionals. The company was founded in 1990 and offers a comprehensive portfolio of repair services for major and small home appliances. Services include Washing Machine Repair, Vacuum Repair, Oven Repair, Refrigerator Repair, Dryer Repair, Water Heater Repair, Garbage Disposal Repair, and Appliance Installation. All services are delivered by licensed and insured third-party contractors who operate independently. The platform serves the greater Miami area including North Miami Beach, Miami Beach, Hialeah, Opa Locka, Miami Gardens, Hallandale, Hollywood, and Pembroke Pines.

Differentiator

Problem solved

Functional benefit

Products and services

• Appliance Repair General appliance repair referral service covering household appliances, in which the platform matches a homeowner with a vetted local contractor who diagnoses and fixes various issues to restore the appliance to working condition.
• Washing Machine Repair Repair service for clothes washers (front-load and top-load), addressing symptoms such as a non-spinning barrel, slow filling, water leaking, or excessive shaking, delivered by matched local contractors.
• Refrigerator Repair Refrigerator repair service providing diagnosis and replacement of compressors, condensers, cooling rods, and electrical components by matched professional technicians.
• Dryer Repair Clothes dryer repair for electric and gas dryers, including inspection and cleaning of vents to mitigate fire risk, performed by matched local technicians.
• Oven Repair Oven and cooktop repair for kitchen units, delivered by matched experienced technicians who diagnose and fix issues with an emphasis on preventing fire hazards.
• Vacuum Repair Professional vacuum cleaner repair using specialized tools to access and replace faulty components so that customers avoid purchasing a brand-new unit.
• Water Heater Repair Water heater repair and maintenance service covering sediment buildup removal, burner inspection, and carbon monoxide safety checks, delivered by matched local technicians.
• Garbage Disposal Repair Garbage disposal repair addressing electrical faults, jams, leaks, and loud sounds, with optional 24/7 emergency response, delivered by matched local technicians.
• Appliance Installation Professional installation service for household appliances including built-in cooktops and new units, accessed through the referral platform's contractor network.

Quantifiable outcome

• Multiple contractor quotes available for comparison shopping
• +2 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Independent Third-Party Appliance Repair ContractorscoreChannel Partner/ Reseller/ DistributorReliable Appliance Repair operates as a platform connecting homeowners with independent appliance repair technicians. These third-party contractors provide the actual repair services (washing machines, refrigerators, dryers, ovens, vacuums, water heaters, garbage disposals). The company describes all contractors as operating independently and not affiliated with the site. Contractors must possess necessary licensing, insurance, and qualifications. The platform provides lead generation while contractors perform and warranty the actual repair work.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Regional players

• Local Appliance Repair Miami: Independent Miami-area appliance repair company with similar service offerings and geographic focus. Closely comparable direct competitor in the same local market.

Broad incumbents

• HomeServe: Home repair and warranty service provider offering coverage and matched contractors for home systems and appliances. Overlaps with Reliable's consumer value proposition of easy access to vetted repair professionals, though monetized through subscription/warranty contracts.
• Thumbtack: Major online marketplace that matches consumers with local professionals across dozens of home service categories including appliance repair. Comparable business model of routing customer requests to vetted independent contractors, but with a national footprint and an app-based platform.
• Porch: Home services marketplace and lead generation platform connecting homeowners with local pros, including appliance repair. Operates the same affiliate/referral-style business model as Reliable but at national scale with a broader home-services portfolio.
• Sears Home Services: Long-established home services provider offering appliance repair, installation, and maintenance nationwide. Operates in the same appliance repair category with brand recognition and a multi-channel acquisition model.
• Angi (formerly Angie's List / HomeAdvisor): National lead-generation and home services marketplace that connects consumers with local professionals, including appliance repair. Directly competes with Reliable for the same homeowner-lead demand but at vastly greater scale and with a national footprint.

Emerging players

• Bob's Repair: Niche national appliance repair platform that matches customers with technicians in multiple U.S. metro areas. Comparable lead-routing and appliance-specific service model, though it operates with employed/professional technicians rather than independent contractors.
• Puls: Tech-enabled on-demand appliance and electronics repair service operating in major U.S. metros. Comparable target customer (residential homeowners needing appliance repair) with a more modern, app-driven service delivery model.

Direct peers

• Mr. Appliance (Neighborly): National appliance repair franchise network operating under Neighborly. Offers comparable major and small appliance repair services with licensed technicians, closely overlapping with Reliable's core service offering and target customer base.

Others

• Networx: Lead generation network aggregating home improvement and repair service requests. Comparable in connecting homeowners with local contractors, though it operates as a broader services network rather than appliance-specific.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reliable Appliance Repair