Carrington

What Carrington does

Carrington Care (legal entity: Carrington Centennial Care Limited) is a not-for-profit aged care provider headquartered on a large estate at 90 Werombi Road, Grasmere, New South Wales, serving the Macarthur region including Camden, Campbelltown, Narellan, Oran Park, and Harrington Park. Founded in 1889 through William Henry Paling's charitable donation of his Grasmere property, the organization operates a full continuum of aged care comprising Retirement Living (1-3 bedroom independent village homes with on-site amenities including the Rocksalt Restaurant), Assisted Living (Riverview facility), Residential Care across four named homes (Grasmere Terrace, Mary Mackillop, Paling Court, and Werombi Court), Carrington at Home (community-based in-home care), and Allied Health & Wellbeing services (physiotherapy, occupational therapy, exercise physiology, remedial massage). With over 700 staff, Carrington is one of the largest employers in the Macarthur region.

The business model layers government-subsidized funding onto private revenue streams. Government revenue is derived from Australian Residential Aged Care subsidies, Home Care Packages (Levels 1-4), and the Commonwealth Home Support Program (CHSP), accessed through the My Aged Care assessment pathway. Private revenue is generated from retirement living entry contributions (purchase prices, fully refundable deposits), ongoing monthly village fees, Means-tested Care Contributions, RAD/DAP accommodation payments, fee-for-service allied health, and the Rocksalt Restaurant. Distribution is direct-to-consumer and government-referral based — phone, website enquiry, on-site tours, and healthcare provider referrals — with no online self-service purchase path. Marketing relies on community events (52-year Carrington Fair tradition, Open Days), social media (Facebook, YouTube, LinkedIn), and earned media around resident stories.

Technology deployment is limited to third-party platforms: the Hayylo digital communication and resident engagement system, and the Tovertafel interactive gaming table for dementia care. The internal care platform supports person-centred care pathways across service lines. Two major capital developments are advancing — Woodland Assisted Living (preferred builder selected, final design stages) and the Selfcare South five-acre redevelopment planned to house Allied Health, Memory Care, and Assisted Living — alongside a redesigned website scheduled for June 2026. Governance sits with a Board of Directors chaired by Alek Jankowski, with CEO Mark Tutt leading the executive team.

Name

Carrington

Legal name

Carrington Centennial Care Limited

Website

https://carringtoncare.com.au

Company type

Private

Founded year

1889

Operating status

Operating

Headcount range

51–100 employees

Short description

Carrington Care is a not-for-profit aged care provider in the Macarthur region of New South Wales, offering a continuum of retirement living, assisted living, residential care, home care, and allied health services from its Grasmere campus to 700+ staff.

Ownership category

akta.pro rank

Product category

Aged Care Services

NAICS

Continuing Care Retirement Communities (623311), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Assisted Living Facilities for the Elderly (623312), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051), Services-Home Health Care Services (8082)

akta.pro primary industry

Single-Site CCRCs (HLADAEAE)

akta.pro secondary industries

Continuing Care Retirement Communities (CCRC) with Memory Care (HLADACAD), Continuing Care at Home (CCaH) / Virtual CCRC Programs (HLADAEAH), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

Keywords

• Aged care services
• Residential aged care
• Retirement living
• Home care services
• Allied health services

Headquarters

HQ city

Grasmere

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales

Revenue model

1. Retirement Living: Entry contributions (purchase price for independent living units), ongoing village fees covering buildings, grounds, repairs, insurance, council and water rates, and potential deferred management fees.
2. Residential Aged Care: Combination of Australian Government subsidies (accommodation payments) and resident contributions including Basic Daily Care Fee and Means-tested Care Contribution based on individual financial circumstances.
3. Home Care Packages (Carrington at Home): Government-subsidised home care packages at various levels (Level 1-4) plus client contributions, with some private service options available.
4. Commonwealth Home Support Program (CHSP): Government-funded entry-level home support services with co-contribution requirements based on income testing.
5. Allied Health Services: Fee-for-service allied health services including physiotherapy, occupational therapy, exercise physiology, and remedial massage, with some services available through home care packages.
6. Rocksalt Restaurant: On-site restaurant revenue from dining services open to residents and the public, operating 5 days per week with breakfast and lunch service.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels9 records

Core offering

Carrington Care is a not-for-profit aged care provider operating a connected continuum of care services across the Macarthur region of New South Wales, Australia. It delivers independent retirement living, assisted living, 24/7 residential aged care across four facilities, in-home community care (Carrington at Home), and allied health and wellbeing services to seniors and their families on a single integrated Grasmere estate.

Product overview

Carrington Care is a not-for-profit aged care provider offering a connected ecosystem of services spanning the full continuum of care. The core portfolio includes Residential Care (24/7 clinical aged care across four facilities), Retirement Living (independent village living with 1-3 bedroom homes), Assisted Living/Riverview (supported independence), Carrington at Home (in-home care via CHSP and private services), and Allied Health & Wellbeing (physiotherapy, massage, OT, exercise physiology). Rocksalt Restaurant provides hospitality and dining services within the retirement village. Services are coordinated to allow seamless transitions as care needs evolve.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Care 24/7 clinical residential aged care delivered at multiple facilities (Grasmere Terrace, Mary Mackillop, Paling Court, Werombi Court) offering safe, person-centred support tailored to individual needs.
• Retirement Living Independent living in a supportive village environment with access to amenities, social activities, dining facilities (Rocksalt Restaurant), and healthcare services. Homes available in 1, 2, or 3-bedroom configurations.
• Assisted Living (Riverview) Supported independent living providing day-to-day assistance for those needing a balance between independence and support, offered through the Riverview facility.
• Carrington at Home Home care services including Commonwealth Home Support Program (CHSP), Support at Home, and Private Services enabling individuals to live safely and independently in their own homes.
• Allied Health & Wellbeing Evidence-based health services including Physiotherapy, Remedial Massage, Occupational Therapy, Exercise Physiology, and Allied Health Partner Services supporting mobility, independence and overall wellbeing.
• Rocksalt Restaurant On-site restaurant serving fresh, seasonal dining Wednesday through Sunday with breakfast and lunch service, offering home delivery for residential living residents up to 5 days per week.

Quantifiable outcome

• Residents able to regain mobility and return to activities they thought were lost, including cycling 1124 km and competing in national championships
• +2 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature2 records

Partnerships

Seven partnerships are on record, tiered core and supporting.

• HayylocoreTechnology or IntegrationCarrington partners with Hayylo to support digital communication, resident engagement, and on-demand service access. This partnership enhances connection between residents, families, and services through a modern, easy-to-use digital interface.
• UNE PartnershipssupportingStrategic or Co-development PartnerThrough partnership with UNE Partnerships, Carrington supports training and mentoring of students undertaking Certificate III in Allied Health Assistance. Expert staff provide hands-on learning environments, helping build future Allied Health professionals within the community.
• Carer's GatewaycoreStrategic or Co-development PartnerCarrington works alongside the Commonwealth Respite and Carelink Centre through Carer's Gateway to support access to respite care services, ensuring individuals and families can receive appropriate short-term support when needed.
• NSW Health ServicescoreStrategic or Co-development PartnerCarrington maintains strong relationships with regional hospitals including Liverpool, Campbelltown, and Westmead. These connections assist with continuity of care and timely access to specialist services when required by residents.
• Local Health Providers & Community GroupssupportingStrategic or Co-development PartnerCarrington collaborates with a range of local health providers and community organisations to deliver specialised services and promote meaningful engagement, helping residents stay connected to the broader community.
• Camden CouncilsupportingStrategic or Co-development PartnerLocal government partnership supporting community events including the annual Carrington Fair. External stall holders require Camden Council Temporary Food Stall Permits for food-related activities at community events.
• Aged Care Quality and Safety CommissioncoreOthersRegulatory oversight and accreditation body for Australian Government-funded aged care providers. Carrington's residential care homes are regularly reviewed and accredited under nationally recognised aged care standards.

Scale indicators5 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Estia Health: ASX-listed residential aged care provider operating ~70 homes. Comparable on residential care delivery, dementia-specific programs, and government accreditation model, though with broader geographic reach.
• Opal Aged Care: One of Australia's largest residential aged care operators with ~80+ facilities nationwide. Comparable to Carrington on residential care operations and dementia support, though for-profit and broader geographic footprint.
• Regis Healthcare: ASX-listed residential aged care provider with 60+ facilities across Australia. Directly comparable to Carrington on residential care service line, dementia programs, and government funding model; larger scale and publicly listed.
• Uniting (Uniting AgeWell / UnitingCare Ageing NSW.ACT): Not-for-profit faith-based provider of retirement living, residential aged care, and home care across NSW and ACT. Highly comparable on NFP mission, full continuum offering, and NSW regional service model.
• Southern Cross Care (NSW & ACT): Not-for-profit Catholic aged care provider operating retirement living, residential care, and home care across NSW. Highly comparable mission, structure, and service mix to Carrington, with overlapping NSW footprint including Macarthur-adjacent regions.
• Mercy Health (Aged Care): Not-for-profit Catholic operator providing residential aged care, retirement living, and home care across multiple Australian states. Comparable mission and service mix to Carrington's continuum-of-care model, at larger scale.
• Bolton Clarke: One of Australia's largest not-for-profit aged care providers offering independent living, home care, residential care, and allied health across multiple states. Closely comparable to Carrington on NFP status, continuum-of-care model, and regional presence, but at materially larger scale.
• Keyton (Retirement Living): One of Australia's largest retirement village operators with 50+ communities. Comparable to Carrington on retirement living product (entry contributions, ongoing village fees, deferred management fees) and resident profile.

Broad incumbents

• Bupa Aged Care Australia: Global health insurer operating a large Australian aged care portfolio of residential facilities and some retirement living. Comparable on residential aged care service line but as part of a much broader healthcare and insurance business.
• Ryman Healthcare: Listed NZ-based operator with expanding Australian retirement village and aged care portfolio. Comparable to Carrington on continuum-of-care village design and integrated dementia services, but at significantly greater scale and capitalisation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@carringtoncare6738
• Facebookfacebook.com/carringtoncamden
• LinkedInlinkedin.com/company/carrington-care-932b3094

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carrington