What CAPconnect does

CAPconnect is a privately held managed IT services provider headquartered in Rockhampton, Queensland, with a second office in Gladstone. Operating since 2015 as part of the Webb Bros Integrated IT Group (founded 1982), CAPconnect delivers an integrated portfolio of print, voice, IT, cybersecurity, cloud, audio-visual, and business connectivity services to small and medium businesses across the Capricorn and Central Highland regions of Queensland, with extended service reach across the Whitsundays-to-Hervey Bay corridor and Darwin via the parent group's network of 32+ staff across six regional offices. The company merged with Arthur's Computer Essentials in June 2022 to broaden its Gladstone footprint.

The core technology stack combines exclusive vendor partnerships—FUJIFILM Business Innovation Australia for managed print, Mitel and RingCentral for unified communications, Sophos for cybersecurity, Datto SaaS for backup, PaperCut for print management, and AvePoint for Microsoft 365 protection—delivered alongside a proprietary cloud platform (neConnect) and an in-house 24/7 network monitoring service (RAG System Status). Most recently, CAPconnect introduced RingEX AI Features (AI receptionist, call note-taking, summaries, transcripts) in January 2026 through its certified RingCentral partner status.

Revenue is generated through a mix of recurring managed services subscriptions (ICT support, managed print, hosted telephony, business nbn Enterprise Ethernet at $120-$225/month ex-GST), hardware sales for AV and multifunction print devices, and project-based professional services for office automation and AV installation. Distribution is sales-led and regional, with face-to-face field sales from the two Queensland offices, free printing audits and technology assessments for consultative selling, and a customer tech support portal for inbound service requests. Customer segments span SMBs as the primary market, with secondary reach into tourism/hospitality, education, local government, professional services, and multi-site enterprises such as Regional Australia Bank.

Name

CAPconnect

Legal name

CAPconnect

Website

https://capconnect.com.au

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

CAPconnect is a Rockhampton-based managed IT services provider delivering print, voice, cybersecurity, cloud, AV, and business nbn connectivity to small and medium businesses across regional Queensland, operating as part of the Webb Bros Integrated IT Group.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Business Support Services (5614)

SIC

Services-Telephone Interconnect Systems (7385), Computer & Office Equipment (3570)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

Technical & Product Support (Tier 0–2, Troubleshooting) (BPAAABAF), Business/Enterprise ISPs (Dedicated Internet Access) (HDAIADAB)

Keywords

• Managed print services
• Managed IT services
• Business telecommunications
• Cybersecurity services
• Cloud communications

Headquarters

HQ city

Rockhampton

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed ICT Services: Ongoing managed IT support services including server management, desktop management, backup and disaster recovery, security management, and infrastructure management with first-class aftersales service.
2. Managed Print Solutions: Full print, scanning, photocopying and document management solutions with continuous monitoring and optimization of print output environment.
3. Managed Telecommunications: Hosted IP, unified business communication systems, local nbn service, and neConnect cloud solutions with monthly subscription pricing.
4. Business nbn Enterprise Ethernet: High-speed business nbn plans with tiered pricing (FAST, ULTRA FAST, HYPER FAST) offered as monthly subscriptions.
5. Audio Visual Solutions: Custom AV solutions including video conferencing, interactive touchscreens, digital signage, and commercial displays with associated installation and support services.
6. Office Automation: Workflow analysis and automation solutions including document automation, payroll automation, and call centre design and installation services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

CAPconnect sells and delivers managed print, voice, IT, cloud, cybersecurity and corporate AV solutions to businesses across Central Queensland. Offerings include outsourced IT departments, hosted telephony and unified communications, exclusive cloud platforms (neConnect), Sophos-based cybersecurity, business nbn Enterprise Ethernet connectivity, and workflow automation services. The company bundles these into single-vendor engagements supported by 24/7 in-house monitoring and on-site service from offices in Rockhampton and Gladstone.

Product overview

CAPconnect is a managed IT services provider offering an integrated portfolio of print, voice, IT, cybersecurity, and cloud solutions for businesses in regional Queensland. The core offering consists of Managed Print Solutions (FUJIFILM-based multifunction devices), Managed Telecommunication Solutions (Mitel/RingCentral phone systems), Managed ICT Solutions (general IT support), neConnect Cloud Solutions (proprietary cloud platform), Cyber Security Services (Sophos, Datto, Microsoft 365), Corporate Audio Visual Solutions, Office Automation, and business nbn Enterprise Ethernet connectivity. These services are designed to work together as an end-to-end office technology experience, helping businesses streamline their print, IT, communications, and AV functions through a single provider.

Differentiator

Problem solved

Functional benefit

Brands

• neConnect: Exclusive cloud technology platform offering businesses flexibility, scalability and reliability with cloud services including hosted telephony and communication packages.
• RAG System Status

Products and services

• Managed Print Solutions Full print, scanning, photocopying and document management solution for businesses, delivered with continuous monitoring and optimisation of the print environment under a managed service contract.
• Managed Telecommunication Solutions End-to-end business phone systems and unified communications covering hosted IP, RingEX phone/fax/IVR/call queues/team messaging/video meetings/voicemail, local nbn service and structured cabling.
• Managed ICT Solutions Outsourced IT department for businesses, providing remote and on-site support, Microsoft 365 deployment, server and desktop management, backup and disaster recovery, asset tracking and infrastructure management.
• neConnect Cloud Solutions Exclusive cloud platform offering hosted telephony, communication packages, workflow and efficiency improvements, and tailored cost-effective software for businesses, with flexible pay-for-what-you-need pricing.
• Cyber Security Services Multi-level cybersecurity solution comprising Sophos firewalls and endpoint protection, Microsoft 365 secure document sharing, Datto SaaS backup and CAPconnect's in-house RAG System Status 24/7 monitoring with rapid response.
• Corporate Audio Visual Solutions Corporate AV solutions including video conferencing, interactive touchscreens, commercial displays, digital signage, audio systems and portable displays for boardrooms, showrooms, training rooms and schools.
• Office Automation Workflow automation services including document automation, payroll and accounts payable automation, omnichannel communication, call centre design and installation, and digital document control and filing systems.
• business nbn Enterprise Ethernet Business-grade fibre connectivity on nbn Enterprise Ethernet delivered by CAPconnect as an nbn-accredited adviser, with three subscription tiers (FAST, ULTRA FAST, HYPER FAST) supporting voice, video and large file workloads.

Quantifiable outcome

• Reduced downtime through 24/7 proactive monitoring and rapid response to faults
• +2 more outcomes

Named customers4 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability5 records

Feature4 records

Partnerships

Nine partnerships are on record, tiered core, flagship and minor.

• Webb Bros Integrated IT GroupcoreStrategic or Co-development Partner · 1 January 2015CAPconnect is part of the Webb Bros Group of Integrated IT Companies, joining in 2015. Webb Bros Group has been providing print, IT and telecommunications services since 1982, with offices in Mackay, Rockhampton, Gladstone, Bundaberg, Hervey Bay, and Darwin.
• FUJIFILM Business Innovation AustraliaflagshipTechnology or IntegrationExclusive partnership with FUJIFILM Business Innovation Australia for managed print solutions and multifunction digital print solutions. CAPconnect works with FUJIFILM to deliver budget-friendly, innovative print solutions that grow with businesses.
• RingCentralflagshipTechnology or IntegrationCAPconnect, as part of Webb Bros Integrated IT Group, is one of RingCentral's leading global partners. They offer RingEX unified communication solutions including phone, faxing, IVR, call queues, team messaging, video meetings and voicemail on a single platform.
• MitelcoreTechnology or IntegrationStrong exclusive partnership with Mitel for telecommunications solutions. Mitel provides the technology backbone for managed telecommunication offerings.
• nbn AustraliaflagshipTechnology or IntegrationCAPconnect are your local business nbn accredited advisers and digital experts for business nbn Enterprise Ethernet. They provide purpose-built business nbn connections with scalable solutions based on business needs.
• LexmarkcoreTechnology or IntegrationPartnership with Lexmark as one of the technology brands CAPconnect works with to deliver best solutions for businesses.
• SophoscoreTechnology or IntegrationSophos is the leader in business threat management and protection, providing cybersecurity solutions for CAPconnect clients. Used for firewall installation and managed endpoint protection.
• Datto SaascoreTechnology or IntegrationDatto Saas is used for cloud data backup solutions, providing automated backup and recovery services for CAPconnect clients.
• Arthur's Computer EssentialsminorStrategic or Co-development PartnerArthur's Computer Essentials, a long-time Gladstone IT business since 1999, officially merged with CAPconnect in 2022, providing expanded end-to-end integrated ICT offering for the Gladstone business community.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Brennan IT: Australian managed IT services provider offering outsourced IT, cloud, cybersecurity and voice solutions to mid-market and enterprise customers. Directly comparable to CAPconnect's managed ICT, telecom and cybersecurity stack, but at a significantly larger national scale.
• ASI Solutions: Australian managed IT, cloud and security provider with strong vendor partnership ecosystem. Comparable to CAPconnect in offering outsourced IT, managed security and unified communications to mid-market customers across Australia.
• Blue Crystal Solutions: Australian managed cloud and IT services provider focused on Microsoft 365, Azure and cybersecurity for SMB and mid-market. Comparable to CAPconnect's managed ICT and neConnect cloud offerings, with similar SMB customer profile.
• Cirrus Networks: Western Australia-based managed IT and cybersecurity provider serving SMB and mid-market. Closely comparable business model (managed services, vendor partnerships, regional focus) and similar integrated IT/security/voice positioning to CAPconnect.

Regional players

• Pentanet: Western Australia-based telco and managed IT provider delivering business-grade connectivity, cloud and managed services. Comparable to CAPconnect's combined business nbn connectivity and managed ICT positioning, but focused on WA rather than Queensland.
• TasmaNet: Tasmania-focused regional telco and managed services provider offering business connectivity, cloud and managed IT. Comparable regional-scale integrated telco/IT play to CAPconnect, but geographically focused on Tasmania.

Broad incumbents

• Macquarie Telecom: Australian telco and cloud provider offering business-grade connectivity, hosted UC and managed security (Macquarie Government/Cyber). Comparable to CAPconnect's voice, connectivity and cybersecurity stack at a national mid-market scale.
• Datacom: One of Australia's largest IT services companies offering managed services, cloud, cybersecurity and contact center solutions across ANZ. Overlaps with CAPconnect's full stack but operates at national scale across enterprise and government, not regional SMBs.
• Konica Minolta Australia: Global print hardware and managed print services provider operating in Australia. Directly comparable to CAPconnect's managed print solutions, which compete via FUJIFILM partnership against Konica Minolta's national managed print offering.
• Telstra Business (Telstra Enterprise): Australia's incumbent telco providing managed network, voice (T-Suite), cloud and cybersecurity services nationally. Overlaps with CAPconnect's business nbn advisory, UC and managed IT offerings, with broader scale and direct nbn wholesale relationships.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CAPconnect

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CAPconnect