Antwoordservice Nederland

What Antwoordservice Nederland does

Antwoordservice Nederland B.V. is a privately held Dutch answering-services and call-center operator founded in 1989 and headquartered in Rijswijk, with an operational office in Rotterdam. The company provides 24/7 telephone answering, external reception, inbound call-center, customer-service outsourcing, and emergency/breakdown dispatch (storingsdienst) services for more than 950 business customers across the Netherlands, spanning installation and technical trades, emergency repair, healthcare and insurance, hospitality, ICT, and real-estate management. Core customers include recognizable enterprise names such as Ricoh, Capgemini, Mediq, CZ, and Vreugdenhil Dairy Foods alongside SMEs and non-profits.

The company's operations are built on a proprietary Callcenter Workflow System (CWS) that enables customized call scripts and database integrations per client, and a real-time Roostertool (scheduler) for technician dispatch. Underlying infrastructure is capital-intensive and redundant — dual phone lines, no-break power, a backup telephone exchange, and dual-fed fiber-optic ring connections — supporting a documented 99.95% uptime guarantee and ISO 9001, ISO 27001, ISO 14001, and ISO 22301 certifications. The operator workforce is internally trained and operates in shifts rather than being outsourced.

In 2025 the company launched an AI-enabled product line centered on the AI operator 'Bonnie,' offered in tiered subscriptions (€135–€810/month) with 20+ language support and WhatsApp integration, alongside hybrid AI Telefoonservice offerings that combine automated call handling with human-operator fallback. Revenue is generated primarily through monthly subscription fees plus per-call or per-minute usage charges on legacy services and bundled minute/SMS allotments on AI tiers. Go-to-market is direct B2B sales with account-manager-led demos, quotes, and consultative selling, supplemented by SEO, content marketing, case studies, and referrals from the existing 950+ customer base.

Name

Antwoordservice Nederland

Legal name

Antwoordservice Nederland B.V.

Website

https://antwoordservice.nl

Company type

Private

Founded year

1989

Operating status

Operating

Short description

Antwoordservice Nederland is a Dutch telephone answering and emergency-dispatch services company, founded 1989, serving 950+ business customers across installation, healthcare, ICT, and facility-management verticals with 24/7 human-staffed and AI-augmented call handling.

Ownership category

akta.pro rank

Product category

Telephone Answering and Inbound Call Center Services

NAICS

Telephone Answering Services (561421), Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

akta.pro secondary industries

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Appointment Scheduling & Service Dispatch Support (BPAAABAO)

Keywords

• Telephone answering services
• Inbound call center
• Emergency dispatch services
• External reception services
• Outsourced customer service

Headquarters

HQ city

Rijswijk

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Monthly Subscription + Per-minute/minute rates: Fixed monthly fee plus usage-based per-minute charges that only apply when calls are answered. Provides predictable base costs with variable scaling based on call volume.
2. AI Service Tiered Subscriptions: Four AI service tiers (Starter, Business, Pro, Max) with bundled minutes, SMS/WhatsApp credits, and language support. Additional usage charged per minute.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Antwoordservice Nederland provides 24/7 telephone answering and inbound call center services for Dutch businesses, including Telefoondienst, Storingsdienst (24/7 emergency dispatch), Externe Receptie, Inbound Callcenter, Klantenservice Uitbesteden, and Maatwerk. Its AI Antwoordservice tier provides automated multilingual 24/7 call handling with human operator fallback. Services are delivered by internally trained operators using the proprietary Callcenter Workflow System (CWS) and supported by redundant infrastructure (dual phone lines, no-break power, backup exchange, fiber optic ring).

Product overview

Antwoordservice Nederland is a telephone answering and call center services company operating since 1989, offering a portfolio of core human-operated services (Telefoondienst, Externe Receptie, Storingsdienst, Inbound Callcenter, Klantenservice Uitbesteden, Maatwerk) augmented by two AI-powered offerings: the AI Antwoordservice and the AI Telefoonservice. All services are supported by proprietary technology including the Callcenter Workflow System (CWS) for script management and a Roostertool for real-time technician scheduling. The AI services are available in tiered plans (Starter through Max) with pricing from €135 to €810/month, supporting multilingual capabilities in 20+ languages and WhatsApp integration. Traditional services are priced on a monthly subscription plus per-call/per-minute model.

Differentiator

Problem solved

Functional benefit

Products and services

• Telefoondienst 24/7 telephone answering service where internally trained operators answer calls in the client's business name using a customized call script, take messages, and forward callback requests at a transparent fixed price per conversation.
• Storingsdienst 24/7 emergency/breakdown dispatch service for critical incident notifications. Operators take disturbance calls, perform urgency-based triage, and route the call to the on-duty technician via the real-time Roostertool, covering lift entrapments, building management, HVAC, electrical, and plumbing sectors.
• Externe Receptie External receptionist service that fully replicates an in-house reception desk, handling all incoming calls with client-branded scripts, professional call handling, and personal contact, available 24/7 including weekends, lunch breaks, or full-time with dual phone lines for guaranteed availability.
• Inbound Callcenter Full inbound call center service where experienced internally trained operators handle all incoming calls for clients 24/7, including nights, weekends, and holidays, at a fixed price per call, using client-specific scripts.
• Klantenservice Uitbesteden Outsourced customer service where Antwoordservice Nederland's internally trained operators handle all incoming customer service calls on behalf of the client, 24/7 including weekends and holidays, using client-specific protocols and scripts to ensure professional question and complaint handling.
• Maatwerk Custom and bespoke service solutions for unique or complex requirements not covered by standard services, including overflow handling, full customer service setup, and other customized communication needs with scripts and workflows tailored to the client's specific processes.
• AI Antwoordservice AI-powered telephone answering service that handles inbound calls 24/7 using an AI operator named Bonnie, answering questions, routing calls, creating callback requests, and integrating with WhatsApp. Available in four tiers: Starter (500 min, 2 languages), Business (1000 min, 4 languages, integrations), Pro (2000 min, 10 languages, AI enrichment), and Max (4000 min, 20+ languages, full customization).
• AI Telefoonservice AI-powered telephone service combining artificial intelligence with human agent fallback. The AI assistant Bonnie answers calls, responds to common questions, and hands off complex or urgent calls to human operators, including WhatsApp integration and multilingual support across 20+ languages.

Quantifiable outcome

• 99.95% uptime guarantee through redundant infrastructure
• +4 more outcomes

Named customers14 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability8 records

Feature7 records

Partnerships

One partnership is on record.

• Bonnie (AI Assistant)coreTechnology or IntegrationStrategic partnership with AI technology provider Bonnie. Bonnie serves as the AI operator for Antwoordservice Nederland's AI services, handling calls 24/7 in multiple languages, integrating with WhatsApp, and providing seamless handover to human operators when needed. Bonnie enables automated call handling for routine inquiries while escalating complex issues to human staff.

Scale indicators7 records

Recent moves3 records

Expansion highlights6 records

Broad incumbents

• Teleperformance: Global leader in outsourced customer experience management. Large-scale competitor for enterprise customer service contracts and a benchmark for BPO operating models.
• Talkdesk: Enterprise cloud contact center platform with AI agent capabilities. Represents the technological evolution that ASN competes with for larger customer service outsourcing deals.
• Genesys: Enterprise contact center platform with AI and workforce engagement capabilities. Provides the technology alternative to outsourcing that ASN's customers evaluate against.
• Concentrix: Global customer experience and BPO provider with strong European presence. Competes for the same enterprise customer service outsourcing opportunities as ASN.
• Webhelp: Global customer experience BPO with significant operations in the Netherlands/Benelux. Competes for enterprise customer service outsourcing contracts like those held by Ricoh, CZ, and Mediq.

Emerging players

• Ringover: Cloud-native telephony and contact center platform with strong presence in Europe. Competes with ASN on inbound call handling for SMBs, particularly through AI-augmented call features and integrations.
• Aircall: Cloud-based phone system and call center software targeting SMBs and mid-market. Serves as a self-service alternative to outsourced answering services like ASN.
• PolyAI: Enterprise voice AI platform for customer service automation. Direct competitor to ASN's AI Antwoordservice 'Bonnie' for inbound call automation at larger organizations.

Direct peers

• Belfabriek: Dutch telephone answering and virtual reception service provider. Direct competitor serving the same SME and trades verticals in the Netherlands with comparable pricing and 24/7 call handling.

Regional players

• Voiceworks: Dutch cloud communications and contact center provider. Regional competitor in the Netherlands offering telephony and customer contact solutions overlapping with ASN's inbound call center offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/antwoordservicenederland
• LinkedInlinkedin.com/company/antwoordservice-nederland

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Antwoordservice Nederland