w-support.com
w-support.com GmbH is a B2B smartphone and tablet repair service center based in Hartmannsdorf, Germany. Operating as a KOMSA Group subsidiary, it provides manufacturer-authorized warranty and out-of-warranty repairs exclusively to KOMSA's authorized dealer network.
- Company typePrivate
- Founded2000
- HeadquartersHartmannsdorf, Germany
- Headcount11–50
- GTM typeB2B
- OfferingServices
What w-support.com does
w-support.com GmbH is a B2B repair service center headquartered in Hartmannsdorf, Germany, specializing in smartphones, tablets, and selected wearables. Founded in 2000 and operating as a subsidiary within the KOMSA Group, the company functions as an independent authorized service partner for multiple telecommunications and IT manufacturers including Apple, Samsung, Amazfit, BeaFon, Crosscall, emporia, TCL, and Zepp. Its service portfolio spans warranty repairs (performed free of charge under manufacturer authorizations), out-of-warranty repairs, software updates, refurbishment, and display replacements. Operations are supported by a dealer-facing Fachhändler Service-Portal that enables business customers to track repair status, manage service orders, trigger pickups, and respond to cost estimates online, as well as a free Handy-Check diagnostic tool for pre-shipment troubleshooting.
The business model is a captive professional-services operation: w-support.com does not serve private end consumers and instead routes all demand through the KOMSA Group's authorized dealer and business-customer network. Pricing is not publicly disclosed; warranty work is free, while out-of-warranty work is described as cost-effective on a quote basis processed through the portal. The company is differentiated operationally through three certifications — DIN EN ISO 9001:2015 quality management, ISO/IEC 27001:2022 information security management, and certified disposal facility (Entsorgungsfachbetrieb) — and claims to operate with among the shortest repair cycle times in the market for its category.
The revenue base is structurally tied to the KOMSA ecosystem, which simultaneously provides a captive demand channel and caps the addressable market at KOMSA's dealer footprint. Single-site operations, an 11-50 employee headcount range, absence of disclosed external funding, and lack of M&A or geographic expansion data indicate a focused, regionally bounded service operation rather than a scaled independent repair franchise.
w-support.com firmographics
Firmographics- Name
- w-support.com
- Legal name
- W-SUPPORT.COM GmbH
- Website
- https://w-support.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- w-support.com GmbH is a B2B smartphone and tablet repair service center based in Hartmannsdorf, Germany. Operating as a KOMSA Group subsidiary, it provides manufacturer-authorized warranty and out-of-warranty repairs exclusively to KOMSA's authorized dealer network.
- Ownership category
- akta.pro rank
w-support.com industry classification
Industry- Product category
- Mobile Device Repair Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (8112)
- SIC
- Services-Miscellaneous Repair Services (7600)
- akta.pro primary industry
- Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty) (CRACALAI)
- akta.pro secondary industries
- Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA), OEM/Captive Warranty & Service Contract Programs (FSAJALAE)
Keywords
Where w-support.com is headquartered
LocationHeadquarters
- HQ city
- Hartmannsdorf
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
w-support.com business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Warranty Repairs: Free repair services for devices covered under manufacturer warranty, performed as an authorized repair partner of major brands including Apple, Samsung, Amazfit, BeaFon, Crosscall, emporia, TCL, and Zepp.
- Out-of-Warranty Repairs: Cost-effective repair services for devices no longer covered by manufacturer warranty, providing an additional revenue stream for business customers seeking reliable third-party repair options.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Manufacturer Warranty Repairs - Free of charge |
| Other | Pay-as-you-go | Out-of-Warranty Repairs - Quote-based pricing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
w-support.com product offering
Product offeringCore offering
w-support.com GmbH provides B2B smartphone and tablet repair services to authorized dealers and business customers within the KOMSA Group partner network. Offerings include manufacturer-authorized warranty repairs (free of charge for brands such as Apple, Samsung, Amazfit, BeaFon, Crosscall, emporia, TCL, and Zepp), out-of-warranty paid repairs, software updates, display replacements, and device refurbishment. An online dealer service portal supports repair order management, status tracking, pickup scheduling, and cost-estimate responses.
Product overview
w-support.com GmbH operates as a B2B repair service provider exclusively for business customers of the KOMSA Group. The core offering is a unified repair services platform that handles smartphones and tablets across multiple device categories. Services include warranty-authorized repairs for named manufacturer partners (Samsung, Apple, Amazfit, BeaFon, Crosscall, Emporia, TCL, Zepp), out-of-warranty repairs, software updates, and refurbishment. The company provides a dealer-facing Service Portal enabling online repair status tracking, service order management, pickup scheduling, and cost estimate responses. A complementary free Handy-Check tool helps customers diagnose issues before sending devices for repair. The service centers are positioned as having among the shortest repair times in the market.
Differentiator
Problem solved
Functional benefit
Products and services
- Smartphone & Tablet Repair Services B2B repair service for smartphones and tablets covering software updates, refurbishment, display repairs, and warranty repairs under manufacturer authorization. Available both within manufacturer warranty (free of charge) and out-of-warranty (paid, quote-based) to authorized dealers and business customers within the KOMSA Group partner network.
Companies that use w-support.com
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
w-support.com technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
w-support.com partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and flagship.
- SamsungcoreAuthorized repair partner for Samsung devices. Provides warranty repairs and out-of-warranty services for Samsung smartphones and tablets under manufacturer authorization.
- ApplecoreAuthorized Service Provider for Apple devices. Performs warranty repairs and authorized service for Apple products as part of the Apple Authorized Service Provider network.
- AmazfitcoreAuthorized repair partner for Amazfit wearable devices including fitness trackers and smartwatches.
- BeaFoncoreAuthorized repair partner for BeaFon mobile phones, providing warranty and out-of-warranty repair services.
- CrosscallcoreAuthorized repair partner for Crosscall rugged mobile devices.
- emporiacoreAuthorized repair partner for emporia mobile phones, specializing in senior-friendly mobile devices.
- TCLcoreAuthorized repair partner for TCL smartphones and tablets.
- ZeppcoreAuthorized repair partner for Zepp wearable devices and health monitoring products.
- KOMSA GroupflagshipParent company and exclusive distribution partner. w-support.com GmbH operates as the repair service division within the KOMSA Group ecosystem, with services exclusively available to KOMSA Group's business customers and authorized dealers.
Scale indicators1 record
Recent moves6 records
Expansion highlights3 records
w-support.com competitors and assessment
Company assessmentDirect peers
- uBreakiFix (Asurion): Largest North American smartphone and electronics repair chain, now part of Asurion, with both consumer and B2B/enterprise repair offerings including OEM-authorized service. Comparable in operating authorized repair workflows at scale for multiple device brands.
- Teleplan International: Global aftermarket services and warranty-repair specialist for smartphones, tablets, and consumer electronics, serving carriers, retailers, and OEMs. Closest direct analog to w-support.com's B2B authorized-repair model, just at significantly larger global scale.
- CTDI: Telecom equipment lifecycle services company providing repair, refurbishment, and warranty management for carriers and OEMs across Europe and globally. Comparable in providing OEM-authorized device repair as a B2B service.
- iSmash: UK-based smartphone and tablet repair specialist with both walk-in retail and B2B repair contracts for corporate clients. Comparable in offering rapid-turn smartphone repair, although its channel mix is more retail-facing than w-support.com's.
Broad incumbents
- Flex (Flextronics): Global manufacturing services giant with a large aftermarket and repair services division serving OEMs across consumer electronics. Comparable in scale of OEM-authorized repair operations, though as part of a much broader manufacturing services portfolio.
- Samsung Premium Care / Service Network: Samsung operates its own premium service network and selective authorized partners for warranty and out-of-warranty smartphone repairs across Europe. As a major brand w-support.com is authorized for, Samsung is both partner and potential competitive threat if it expands direct service.
- Apple Authorized Service Provider Network: Apple's own ASP network and directly-operated Apple Stores handle the bulk of Apple warranty repairs globally. While w-support.com itself is an ASP, Apple as a brand sets the rules of the program and increasingly competes through its own retail service.
- Asurion / Soluto: Largest US device protection and repair provider, operating tech support and device repair at scale for carriers and retailers. Comparable as a B2B device protection/repair services incumbent, though more carrier/retail-channel oriented than dealer-channel.
- SquareTrade (Allstate Protection Plans): US-based device protection plan administrator (Allstate) that operates and outsources a large smartphone repair and replacement network. Comparable in monetizing device warranty programs, though more protection-plan focused than service-center focused.
Regional players
- MediaMarkt Repair Services: Germany's largest consumer electronics retailer, offering in-store and centralized smartphone/tablet repair services including authorized warranty repairs. Comparable as a Germany-based device repair provider, but with a consumer-facing retail channel that w-support.com explicitly does not serve.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
w-support.com social profiles
Digital presencew-support.com compliance and trust
Trust signalCompliance3 records
w-support.com financial estimates
Financial estimateRevenue estimate
Valuation estimate
w-support.com leadership team
Management profileNumber of profiles
w-support.com funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
w-support.com M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about w-support.com
What does w-support.com do?
w-support.com GmbH provides B2B smartphone and tablet repair services to authorized dealers and business customers within the KOMSA Group partner network. Offerings include manufacturer-authorized warranty repairs (free of charge for brands such as Apple, Samsung, Amazfit, BeaFon, Crosscall, emporia, TCL, and Zepp), out-of-warranty paid repairs, software updates, display replacements, and device refurbishment. An online dealer service portal supports repair order management, status tracking, pickup scheduling, and cost-estimate responses.
Is w-support.com a public or private company?
w-support.com is a private company. It is classified as corporate owned and is currently operating.
When was w-support.com founded?
w-support.com was founded in 2000. It employs 11 to 50 people.
Where is w-support.com based?
w-support.com is headquartered in Hartmannsdorf, Germany, in the Europe region.
How does w-support.com make money?
Two revenue lines are on record. Warranty Repairs are the primary driver. The others are out-of-Warranty Repairs.
Who are w-support.com's main competitors?
Direct peers on record are uBreakiFix (Asurion), Teleplan International, CTDI and iSmash. Broad incumbents are Flex (Flextronics), Samsung Premium Care / Service Network, Apple Authorized Service Provider Network, Asurion / Soluto and SquareTrade (Allstate Protection Plans). MediaMarkt Repair Services is listed as a regional player.
Does w-support.com have an API?
No public API is recorded for w-support.com.
What industry is w-support.com in?
w-support.com's product category is Mobile Device Repair Services. Its primary akta.pro industry code is CRACALAI, Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty), with a secondary code of CRACAJAA, Consumer Device Repair Services (Phones, Tablets, PCs). Its NAICS code is 8112 and its SIC code is 7600.