Seller Investigators

What Seller Investigators does

Seller Investigators provides a managed revenue recovery service for third-party Amazon FBA sellers, branded as 'SPS Revenue Recovery for 3P Sellers' under SPS Commerce and operated through the Carbon6 platform. The product continuously audits Amazon Seller Central data to identify reimbursement-eligible events — including lost or damaged inventory, shipment discrepancies, and fee errors — and manages the full claim preparation, submission, and follow-up lifecycle inside Seller Central on behalf of sellers. The technology stack combines an automated audit and claim identification engine, an end-to-end case management workflow integrated directly with Amazon Seller Central, a real-time dashboard with exportable reports and itemized case logs, and a public Amazon Reimbursement Estimator that converts a seller's GMV into an estimated recovery figure. The service reports up to a 95% recovery success rate and covers six global Amazon marketplaces (North America, Europe, India, Australia, Japan, UAE), with weekly audit cycles intended to capture claims before deadlines expire. All workflows are aligned with Amazon's Terms of Service.\n\nThe company runs a hybrid go-to-market that pairs a no-obligation free audit as a top-of-funnel lead generator with sales-assisted onboarding for larger sellers, distributed through the Carbon6 platform self-serve flow, the SPS Commerce corporate website, and a Revenue Recovery Partner Program (partnerstack.com). Revenue is outcome-based, structured as a contingency share of recovered funds rather than fixed subscription fees, with a pay-as-you-go cadence — specific fee percentages are not publicly disclosed and pricing is quote-based. The customer base skews toward SMB FBA sellers, with named users spanning household consumer brands (Ancestry, Nordic Naturals, Therabody, MaryRuth's) and smaller e-commerce operators (BBBSeed, Smash Commerce, Down Under Bedding, Liver Medic, eCommerce Nurse, Zesty). Founded in 2017, Seller Investigators operates as a product within SPS Commerce (NASDAQ: SPSC) and is headquartered in the United States, with the SPS parent operationally based in Minneapolis.

Name

Seller Investigators

Legal name

Seller Investigators

Website

https://sellerinvestigators.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Seller Investigators provides a managed Amazon FBA reimbursement recovery service that audits Seller Central data, files claims, and recovers lost funds for third-party sellers across six global marketplaces.

Ownership category

akta.pro rank

Product category

Marketplace Seller Reimbursement Services

NAICS

Collection Agencies (56144)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Retail Exception Reporting & POS Fraud Analytics (ORC detection) (BPAKAJAG)

akta.pro secondary industries

Fraud, Waste & Abuse (FWA) Detection & SIU Support (BPAAAFAH), Marketplace & E-commerce Trust & Safety (Listings, Sellers, Reviews) (BPAAALAB)

Keywords

• FBA reimbursement service
• Amazon seller recovery
• Revenue recovery audits
• Marketplace seller tools
• Inventory claim management

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. FBA Reimbursement Service: Seller Investigators / SPS Revenue Recovery for 3P Sellers operates as a reimbursement service that audits Amazon FBA seller accounts, identifies eligible reimbursement opportunities (lost inventory, damaged units, shipment discrepancies, fee errors), and manages the claim process on behalf of sellers. The service recovers revenue that Amazon owes sellers for FBA discrepancies. The revenue model implies a contingency/performance-based structure where the company earns a percentage of recovered revenue (common industry standard for such services), though specific terms are not publicly disclosed.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Seller Investigators operates a managed FBA reimbursement service (branded as SPS Revenue Recovery for 3P Sellers) that audits Amazon Seller Central data to identify eligible reimbursement opportunities such as lost inventory, damaged units, shipment discrepancies, and fee errors. The service handles the full claim lifecycle — preparation, submission, and follow-up — on behalf of third-party Amazon sellers to recover revenue Amazon owes them. The offering is delivered through the Carbon6 platform and SPS Commerce ecosystem across global Amazon marketplaces.

Product overview

Seller Investigators operates as a revenue recovery solution for third-party Amazon sellers. The core offering is the SPS Revenue Recovery for 3P Sellers product — a reimbursement service that audits Amazon Seller Central data, identifies eligible reimbursement opportunities (such as lost inventory, damaged units, and shipment discrepancies), and manages the full claim process on behalf of sellers. The product features automated audit cycles, itemized case logs, exportable reports, and real-time dashboard visibility. It supports global marketplace coverage across North America, Europe, India, Australia, Japan, and the UAE.

Differentiator

Problem solved

Functional benefit

Products and services

• SPS Revenue Recovery for 3P Sellers A managed reimbursement recovery service for Fulfillment by Amazon (FBA) third-party sellers that audits Seller Central data to identify eligible reimbursement opportunities (lost inventory, damaged units, shipment discrepancies, fee errors) and manages the full claim preparation, submission, and follow-up process on behalf of sellers to recover revenue Amazon owes them.

Quantifiable outcome

• Up to 95% recovery success rate for FBA reimbursement claims
• +3 more outcomes

Named customers10 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• AmazoncoreStrategic or Co-development PartnerAmazon is the core marketplace partner and the platform within which Seller Investigators / SPS Revenue Recovery operates. The service audits Seller Central data, identifies FBA reimbursement-eligible events (lost/damaged inventory, shipment discrepancies, fee errors), and manages the claim process directly within Amazon Seller Central. The service is fully aligned with Amazon's Terms of Service and operates across global Amazon marketplaces (North America, Europe, India, Australia, Japan, UAE).
• SPS Commerce (Parent Company)coreOthersSeller Investigators is a product/service under SPS Commerce. The service is branded as 'SPS Revenue Recovery for 3P Sellers' and is marketed through the SPS Commerce website. It is part of SPS Commerce's broader supply chain ecosystem, which includes EDI, fulfillment, analytics, and other retail/cloud services. Seller Investigators is also integrated into the Carbon6 platform, which is owned/operated by SPS Commerce.
• Carbon6 PlatformcoreOEM/ Whitelabel/ Licensing PartnerSeller Investigators is fully integrated into the Carbon6 platform (carbon6.io). Customers must create a Carbon6 account to access Seller Investigators services. The signup page (login.carbon6.io) shows the Seller Investigators logo alongside Carbon6 branding, indicating a white-label/embedded product relationship within the Carbon6 ecosystem operated by SPS Commerce.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• GETIDA: GETIDA is a direct competitor offering Amazon FBA reimbursement and revenue recovery services for third-party sellers, with automated audit tools and contingency-based pricing on par with Seller Investigators' core offering.
• Refund Retrievers: Refund Retrievers is a direct competitor focused on recovering Amazon FBA reimbursements, lost/damaged inventory claims, and overcharged fees, serving the same SMB-to-mid-market 3P seller segment as Seller Investigators.

Emerging players

• Quartile: Quartile is an Amazon-focused advertising and retail media platform serving 3P brands; it operates in the same Amazon seller ecosystem but specializes in paid media optimization rather than reimbursement recovery.
• Pattern (Pattern Brands): Pattern is an Amazon brand accelerator that partners with 3P sellers to drive marketplace growth; it intersects with the seller recovery category because sellers often consider operational outsourcing around the same buying/selling motion.

Broad incumbents

• Perpetua (formerly Sellics): Perpetua is an e-commerce advertising and analytics platform with deep Amazon seller tools heritage, targeting the same 3P Amazon merchant operational stack and competing for seller wallet share.
• Helium 10: Helium 10 is a broader Amazon seller success platform with research, analytics, and operational tools targeting the same 3P Amazon seller customer base; its scope is wider but it competes for the same seller's software wallet.
• Jungle Scout: Jungle Scout is an established Amazon seller intelligence and operating platform serving the same 3P Amazon merchant audience, with broader sourcing/analytics focus but overlapping monetization of seller software budgets.

Others

• Carbon6: Carbon6 is the SPS Commerce-owned platform ecosystem through which Seller Investigators is delivered and onboarded; it is the immediate distribution/infrastructure counterpart and enabler of the Seller Investigators service.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/seller_inv
• Facebookfacebook.com/sellerinvestigators
• LinkedInlinkedin.com/company/sellerinvestigators

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Seller Investigators