What Syntax Integration does

Syntax Integration Limited is a London-based, privately held IT managed services provider founded in the early 1990s, headquartered in Marylebone. The firm delivers tailored IT support, outsourcing, Microsoft 365, Microsoft Azure, and security and compliance services to UK mid-market and enterprise clients, with a primary vertical specialisation in FCA-regulated financial services, alternative investment, UHNW/family office, renewable energy, and recruitment/executive search. Core technology is built on the Microsoft cloud stack (Microsoft 365, Azure, Teams, SharePoint, Intune, Entra ID, Microsoft Defender, Microsoft Sentinel SIEM, Windows 365, Azure Virtual Desktop) supported by Autotask for service management and the proprietary Syntax CloudSuite platform, Syntax Asset Manager, and an Autotask-powered customer portal.

The company operates a sales-led, consultative go-to-market model: every engagement begins with a full audit and gap analysis, followed by a bespoke quotation. Revenue is generated primarily through recurring managed-service contracts, supplemented by project-based professional services (cloud migrations, Azure consultancy, digital transformation) and ad-hoc engineering hours billed at £120–£160/hour. The ServiceDesk runs 07:00–23:00 Monday to Friday with optional 24/7 cover; all engineers are Microsoft certified and the firm holds Microsoft Solutions Partner and Microsoft Cloud Accelerate Partner status, alongside ISO 9001:2015 and ISO/IEC 27001:2022 certifications. Distribution is concentrated in London (with many clients within walking distance of the Marylebone office) and extends nationwide via remote support, supported by an active content marketing and SEO presence rather than paid acquisition.

Name

Syntax Integration

Legal name

Syntax Integration Limited

Website

https://syntax.co.uk

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Syntax Integration is a London-based IT managed services and outsourcing firm serving UK mid-market and enterprise clients, with a focus on FCA-regulated financial services, built on the Microsoft cloud and managed-services stack.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Systems Integration & Implementation Services (BPAEAAAB)

akta.pro secondary industries

Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings) (BPAEAIAD), Digital Workplace & Collaboration Integration (BPAEAAAM), Configuration Management & CMDB Services (BPAEAJAK)

Keywords

• Managed IT services
• IT outsourcing
• Microsoft 365 support
• Cloud consulting
• IT security compliance

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Support Services: Recurring managed services contracts providing ongoing IT support, monitoring, and management. Delivered via the Syntax ServiceDesk with flexible SLA tiers (standard hours to 24/7 coverage). Contracts are bespoke and tailored to each client's needs, covering IT infrastructure, security, and cloud platforms.
2. IT Outsourcing: Full or partial IT outsourcing where Syntax takes responsibility for all or specific areas of a client's IT function. Clients can choose flexible models including 24/7 help-desk, flexible on-site cover, or pool-of-hours arrangements.
3. IT Project Solutions: Project-based professional services including cloud migration (Microsoft 365, Azure), digital transformation, infrastructure design, SharePoint services, and IT strategy consulting. One-time project fees for migrations, implementations, and consultancy engagements.
4. Cloud Management (CloudSuite): Pay-per-use managed cloud services via Syntax CloudSuite, providing collaboration, support, security, and compliance services on Microsoft cloud platforms. Clients select from modular service options billed on a subscription basis.
5. Ad-hoc Professional Services: Engineering hours outside support contracts, charged at hourly rates ranging from £120/hour for ServiceDesk Engineer to £160/hour for Technical Architects. Used for upgrades, projects, and advisory queries not covered under contract.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Syntax Integration provides tailored managed IT support and outsourcing services for London-based businesses, specialising in Microsoft 365 and Azure cloud platforms. Offerings span IT security, compliance (including FCA-regulated sectors), digital transformation consulting, and ongoing infrastructure management, delivered alongside proprietary tooling such as Syntax CloudSuite and Syntax ServiceDesk.

Product overview

Syntax Integration is a London-based IT support and managed services company offering a unified portfolio of IT solutions. The core offering comprises IT Support & Outsourcing (Syntax ServiceDesk/SyntaxOne), Microsoft 365 Solutions, Microsoft Azure Services, and Security & Compliance Services. These are delivered through the Syntax CloudSuite managed cloud platform, which provides scalable, secure, highly available computing based on Microsoft's Cloud technology. Additional modules include Remote Working Solutions, Server & Infrastructure Management, IT Asset Management, FCA Compliance Services, Digital Transformation Consultancy, and Microsoft 365 Copilot AI assistance. Customers access services via the Autotask Customer Portal for ticket management and real-time reporting.

Differentiator

Problem solved

Functional benefit

Brands

• SyntaxOne: A utility-based model for outsourced IT service delivery provided as a remote service management solution.
• Syntax CloudSuite
• Syntax Asset Manager

Products and services

• Managed IT Support Tailored managed IT support service for London-based mid-market and enterprise organisations, providing ongoing technical assistance, user support, and infrastructure management under a recurring contract.
• IT Outsourcing Full or partial outsourcing of an organisation's IT function to Syntax Integration, enabling clients without in-house IT expertise to access a managed team for day-to-day technology operations.
• Microsoft 365 Solutions Implementation, migration, and ongoing support services for Microsoft 365, covering Exchange, Teams, SharePoint, OneDrive, and related productivity workloads for mid-market organisations.
• Microsoft Azure Services Consulting, migration, and managed services around Microsoft Azure, supporting organisations moving workloads to Azure and operating cloud infrastructure on the platform.
• Security and Compliance Services Managed IT security and compliance services including security monitoring, policy implementation, and support for regulated environments, with particular depth in FCA-regulated sectors.
• Syntax CloudSuite Proprietary platform from Syntax Integration for managing and administering Microsoft 365 environments, sold as part of the firm's managed service offering.
• Syntax ServiceDesk Proprietary IT service management platform from Syntax Integration that underpins the firm's customer support, ticketing, and service operations.
• Syntax Asset Manager Proprietary IT asset and hardware inventory management tool from Syntax Integration, used to track and manage client IT assets.
• Remote Working Solutions Design, deployment, and support of remote working solutions, enabling client staff to work productively and securely from any location.
• Server and Infrastructure Management Ongoing management of client server and infrastructure environments, including monitoring, patching, and lifecycle administration.
• FCA IT Compliance Services Specialist IT compliance services tailored to FCA-regulated firms, supporting regulatory obligations, audit readiness, and governance over Microsoft 365 and Azure environments.
• Digital Transformation Consultancy Strategic IT consulting engagement to help organisations modernise their technology estate, including cloud adoption, productivity tooling rollouts, and process digitisation.
• Microsoft 365 Copilot Services Deployment, integration, and advisory services for Microsoft 365 Copilot, supporting organisations adopting AI productivity features within their Microsoft 365 environment.
• Apple Mac Business Support Specialist IT support for businesses running Apple Mac devices, covering deployment, management, and day-to-day user support in mixed-OS environments.
• IT Resources On Demand On-demand access to Syntax Integration engineering hours for ad-hoc IT work, providing flexible technical resource without a long-term contract commitment.

Quantifiable outcome

• 99.9% uptime SLA offered for Microsoft 365 environments
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability4 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationSyntax Integration is a Microsoft Solutions Partner, Microsoft Cloud Accelerate Partner, and Microsoft Cloud Deploy Partner. They hold multiple Microsoft competencies including advanced infrastructure, networking, information worker, and security. All Syntax engineers are Microsoft certified. The partnership covers Microsoft 365, Microsoft Azure, Teams, SharePoint, Intune, Entra ID (Azure AD), and Microsoft Defender.
• CiscocoreTechnology or IntegrationSyntax Integration is a Cisco Partner, providing network infrastructure, security, and collaboration solutions underpinned by Cisco technology.
• VMwarecoreTechnology or IntegrationVMware Partner providing virtualisation solutions. Syntax has experience using VMware for desktop and server virtualisation implementations.
• CitrixcoreTechnology or IntegrationCitrix Solution Advisor status achieved as a specialist in both desktop and server virtualisation solutions. Historical partnership dating to 2010.
• AutotaskcoreTechnology or IntegrationAutotask is used as the integrated business management technology platform powering the Syntax ServiceDesk and Customer Portal. Provides real-time data relating to service requests and systems health, ticket management, SLA management, and customer reporting.
• Microsoft (Cloud Accelerate Program)coreTechnology or IntegrationSyntax are members of the Microsoft Cloud Accelerate program, demonstrating ability to meet customers' evolving needs in cloud marketplaces. Provides access to dedicated partner support and priority support service from Microsoft for resolving technical issues.

Scale indicators4 records

Expansion highlights5 records

Direct peers

• Trustmarque: UK IT services and managed services company providing cloud, Microsoft, and infrastructure solutions to public sector and mid-market organisations. Comparable to Syntax in managed services delivery and Microsoft platform focus, though larger in scale.
• Somerford Associates: UK-based IT services provider focused on Microsoft technologies including Azure, Microsoft 365, and security. Comparable to Syntax as a similarly-sized Microsoft-centric MSP targeting UK mid-market and enterprise clients with managed services and cloud migration offerings.
• ANS Group: UK-based cloud and managed services provider delivering Microsoft Azure, Microsoft 365, and enterprise IT solutions. Direct comparable to Syntax in Microsoft-first delivery model and UK mid-market/enterprise client base.
• Phoenix Software: UK-based IT services and Microsoft licensing specialist delivering managed services, cloud, and software asset management to enterprise clients. Comparable to Syntax in Microsoft-first delivery and UK enterprise targeting.
• Intragen: UK and European identity-centric security and IT services specialist. Comparable to Syntax as a Microsoft-security-focused partner serving regulated and enterprise clients, though more narrowly focused on identity governance.
• Prodec Networks: London-based IT support and managed services provider delivering Microsoft 365, cloud, and IT outsourcing to London SMEs and mid-market. Direct comparable to Syntax in London-centric managed IT services delivery and Microsoft focus.
• Littlefish: UK-based managed IT services and support provider delivering IT outsourcing, service desk, and cyber security to mid-market organisations. Closely comparable to Syntax in service desk-led managed services model and UK mid-market targeting.
• Ultima Business Solutions: UK IT managed services and cloud solutions provider specialising in Microsoft Azure, modern workplace, and security. Closely comparable to Syntax in size, Microsoft-centric stack, and UK mid-market focus with bespoke managed service contracts.
• Servium: UK managed IT services and support provider focused on enterprise service desk, cloud, and infrastructure management. Comparable to Syntax in service-desk-led managed services delivery model targeting UK mid-market and enterprise clients.

Broad incumbents

• Softcat: Large UK IT infrastructure and managed services provider (FTSE-listed) offering Microsoft licensing, cloud, and managed services across enterprise and public sector. Comparable as a Microsoft-centric UK MSP, though vastly larger and broader in portfolio than Syntax.

Market position

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/syntax_it_support_london

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Syntax Integration