Autotask
Autotask is a Professional Services Automation (PSA) platform serving managed service providers and IT teams with AI-enhanced service delivery management, operated within Datto (a Kaseya company). The platform unifies ticketing, contracts, projects, and billing workflows.
- Company typePrivate
- Founded2001
- HeadquartersEast Greenbush, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What Autotask does
Autotask is a Professional Services Automation (PSA) platform originally founded in 2001 and now operated as a product line within Datto, LLC, a wholly-owned subsidiary of Kaseya following Kaseya's 2022 acquisition of Datto. The platform targets managed service providers (MSPs) and internal IT teams, providing a unified system for managing tickets, quotes, contracts, services, projects, time tracking, and payments. The product is sold primarily through Datto's global partner program with a consultative, sales-assisted motion and annual subscription billing; pricing is not publicly disclosed and is quote-based.
The underlying technology is a cloud-hosted PSA platform enhanced by Cooper Copilot, an AI assistant launched in 2024 that delivers Smart Ticket Summary, Smart Writing Assistant, and Smart Resolution Summary capabilities through natural language processing. The platform is tightly integrated with the broader Datto portfolio — Datto RMM (VSA 10), Datto BCDR, Quote Manager, and IT Glue — as well as third-party productivity tools including Microsoft Teams and Microsoft 365. The company maintains a public Developer Program and API for partner integrations, and provides multi-language client portal access to end customers of its MSP users.
Historically, Autotask raised approximately $10.25M in disclosed venture funding between 2004 and 2010 from FA Technology Ventures, JMI Equity, and North Atlantic Capital, and executed acquisitions of CentraStage (2014) and Soonr (2015) to broaden its footprint into remote monitoring and file collaboration. The product has accumulated strong G2 user ratings of 4.2–4.7 out of 5 stars and is consistently listed among the top PSA tools on third-party review platforms.
Autotask firmographics
Firmographics- Name
- Autotask
- Legal name
- Datto, LLC
- Website
- https://autotask.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Autotask is a Professional Services Automation (PSA) platform serving managed service providers and IT teams with AI-enhanced service delivery management, operated within Datto (a Kaseya company). The platform unifies ticketing, contracts, projects, and billing workflows.
- Ownership category
- akta.pro rank
Autotask industry classification
Industry- Product category
- Professional Services Automation Software
- NAICS
- Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Professional Services Automation (PSA) & Services ERP (HDAEAEAF)
- akta.pro secondary industries
- iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), Robotic Process Automation (RPA) & Hyperautomation Platforms (HDAEAKAF)
Keywords
Where Autotask is headquartered
LocationHeadquarters
- HQ city
- East Greenbush
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Autotask business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription SaaS License: Autotask PSA operates as a subscription-based software-as-a-service platform, with pricing based on subscription tiers for professional services automation capabilities. The product is marketed alongside 'Get Pricing' and 'Contact Sales' CTAs indicating a consultative sales motion typical of enterprise SaaS.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription for MSPs and IT teams |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
Autotask product offering
Product offeringCore offering
Autotask provides hosted Professional Services Automation (PSA) software that centralizes and optimizes IT business operations for Managed Service Providers (MSPs) and internal IT teams. The platform unifies quote, contract, service, project, ticket, and payment management into a single source of truth and is enhanced with Cooper Copilot, an AI assistant for ticket summarization, communication drafting, and resolution documentation. Native integrations with Datto RMM, Microsoft Teams, Microsoft 365, and IT Glue extend endpoint management, collaboration, documentation, and backup visibility.
Product overview
Autotask is a Professional Services Automation (PSA) platform offered by Datto (a Kaseya company) designed specifically for Managed Service Providers (MSPs) and IT teams. The product operates as an all-in-one business operating system providing unified IT operations and service delivery. The core Autotask PSA platform integrates with Datto RMM for endpoint management and Quote Manager for sales automation. AI capabilities are delivered through Cooper Copilot, which provides Smart Ticket Summary, Smart Writing Assistant, and Smart Resolution Summary features. The platform supports quotes, contracts, services, projects, and payments management. Autotask's Client Portal provides customers with mobile-responsive, multi-language access to track service status and tickets.
Differentiator
Problem solved
Functional benefit
Brands
- Cooper Copilot for Autotask: AI-powered assistant that amplifies IT expertise with features including Smart Ticket Summary, Smart Writing Assistant, and Smart Resolution Summary
Products and services
- Autotask Professional Services Automation (PSA) All-in-one cloud-hosted PSA platform that unifies quotes, contracts, services, projects, tickets, and payments for Managed Service Providers (MSPs) and internal IT teams. AI-powered through Cooper Copilot for ticket summarization, communication drafting, and resolution documentation.
- Cooper Copilot for Autotask AI-powered assistant for Autotask PSA that uses natural language processing to generate instant TL;DR ticket summaries, polish customer communications, and auto-document resolutions, increasing service desk productivity for MSPs and IT teams.
- Quote Manager MSP quoting software sold by Datto alongside Autotask PSA that simplifies proposal creation and management to streamline quoting and drive revenue growth for Managed Service Providers.
- Datto Remote Monitoring and Management (RMM) Cloud-based RMM platform offered by Datto that remotely secures, monitors, and manages endpoints for MSPs and IT teams, integrating natively with Autotask PSA for unified service desk and endpoint operations.
Quantifiable outcome
- Contract updates in minutes instead of hours with Multi-Contract Update Wizard
- +1 more outcomes
Companies that use Autotask
Customer profileNamed customers4 records
Segments2 records
Ideal customer profiles2 records
Autotask technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability4 records
Feature7 records
Autotask partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- VSA 10coreVSA 10 remote control integration with Autotask enabling technicians to remediate issues faster with instant remote control access directly from Autotask tickets. Released August 2024.
- IT GluecoreIT Glue Copilot integration with Datto BCDR enabling seamlessly connected view of backup appliances and overall backup health overview within IT Glue's documentation platform using AI engine capabilities. Released June 2024.
- MicrosoftcoreMicrosoft integration partnership enabling Autotask's integration with Microsoft Teams for workflow automation (sending posts to Teams channels when Workflow Rules trigger) and Microsoft 365 Management for comprehensive tenant, user, and device overview. Released April 2024.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Autotask competitors and assessment
Company assessmentDirect peers
- ConnectWise: ConnectWise offers a competing PSA platform (ConnectWise Manage) purpose-built for MSPs, with similar ticketing, contracts, projects, and billing workflows — making it the closest direct peer in the MSP PSA market.
- Syncro: Syncro provides an integrated PSA + RMM platform targeting small and mid-sized MSPs, directly competing with Autotask's combined PSA + Datto RMM value proposition on pricing transparency and SMB-friendly onboarding.
- Rocketlane: Rocketlane offers a modern PSA and project delivery platform frequently reviewed alongside Autotask, targeting services organizations with onboarding and customer success automation.
- Kantata: Kantata (formerly Mavenlink + Kimble) is a PSA platform for professional services and consulting organizations reviewed alongside Autotask among the top PSA tools, competing for project-driven service delivery use cases.
- HaloPSA: HaloPSA is a PSA solution built for MSPs featuring ticketing, billing, contracts, and integrations — directly comparable to Autotask PSA across the same MSP buyer persona.
Broad incumbents
- NinjaOne: NinjaOne is an IT management platform combining RMM with PSA-like ticketing and documentation for MSPs and IT teams, serving as a comparable alternative to Autotask PSA + Datto RMM stack.
- ServiceNow: ServiceNow offers enterprise-scale IT service management and workflow automation suites that overlap Autotask's ticket management and service delivery capabilities for larger organizations.
- Kaseya BMS: Kaseya BMS is Kaseya's own PSA product line; as a sister product under the same parent (Kaseya) that owns Datto/Autotask, it represents the most adjacent internal peer in the same PSA category.
- Microsoft Dynamics 365 Project Operations: Microsoft's project operations and PSA-adjacent capabilities within Dynamics 365 overlap Autotask's project management and resource planning features, especially given Autotask's deepening Microsoft 365 and Teams integration partnership.
- Wrike: Wrike is a broader work management and PSA platform reviewed in the same G2 PSA category. It targets larger professional services operations with project-centric workflows overlapping Autotask's project management capabilities.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Autotask social profiles
Digital presenceAutotask financial estimates
Financial estimateRevenue estimate
Valuation estimate
Autotask leadership team
Management profileNumber of profiles
Autotask funding detail
Funding detailFunding overview
Funding rounds4 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Autotask M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Autotask
What does Autotask do?
Autotask provides hosted Professional Services Automation (PSA) software that centralizes and optimizes IT business operations for Managed Service Providers (MSPs) and internal IT teams. The platform unifies quote, contract, service, project, ticket, and payment management into a single source of truth and is enhanced with Cooper Copilot, an AI assistant for ticket summarization, communication drafting, and resolution documentation. Native integrations with Datto RMM, Microsoft Teams, Microsoft 365, and IT Glue extend endpoint management, collaboration, documentation, and backup visibility.
Is Autotask a public or private company?
Autotask is a private company. It is classified as corporate owned and is currently operating.
When was Autotask founded?
Autotask was founded in 2001. It employs 501 to 1,000 people.
Where is Autotask based?
Autotask is headquartered in East Greenbush, United States, in the North America region.
How does Autotask make money?
One revenue line is on record: subscription SaaS License.
Who are Autotask's main competitors?
Direct peers on record are ConnectWise, Syncro, Rocketlane, Kantata and HaloPSA. Broad incumbents are NinjaOne, ServiceNow, Kaseya BMS, Microsoft Dynamics 365 Project Operations and Wrike.
Does Autotask have an API?
Yes. Autotask offers a public API through its Developer Program. The API enables developers to integrate their tools with Datto/Autotask's platform. Partners and developers can access documentation and build custom integrations with Autotask PSA and related products.
What industry is Autotask in?
Autotask's product category is Professional Services Automation Software. Its primary akta.pro industry code is HDAEAEAF, Professional Services Automation (PSA) & Services ERP, with a secondary code of HDAEAHAG, iBPMS (Intelligent BPM Suites) & Process Automation Suites. Its NAICS code is 5415 and its SIC code is 7372.