SupplyWorks

What SupplyWorks does

SupplyWorks, operating primarily under the HD Supply brand through HDS IP Holding, LLC, is a B2B distributor of maintenance, repair, and operations (MRO) products and services headquartered in Jacksonville, Florida, with 1,001-5,000 employees. The company runs an e-commerce platform at hdsupplysolutions.com spanning 14+ product categories — appliances, electrical, hardware, HVAC, lighting, plumbing, property management, safety, janitorial, paint, flooring, grounds control, healthcare, hospitality, and pool care — supplemented by a Canada storefront at hdsupplysolutions.ca.

The platform is layered with proprietary digital procurement tools (My Inventory Solutions, Punch-In, Digital Order Workflow, e-Procurement integration, Electronic Invoicing, Mobile App, Quick Order, Saved Lists, My Repair Parts) and reinforced by multiple US distribution centers enabling free next-day delivery on most orders. Value-added service lines include Custom Products (doors, cabinets, countertops, window coverings, custom paint, signs), RenovationsPlus (renovations and turns, installation, kitting, HVAC advisory, My Green Team sustainability), Business Services (inventory solutions, bin labels, customized reports, financing, strategic account management), and Order Services (appliance delivery, package tracking, special orders).

Revenue mechanics center on one-time MRO product sales priced at unit rates with pay-as-you-go billing, paired with quote-based custom and renovation services. Go-to-market combines enterprise field sales and strategic account management with self-service e-commerce, phone-based order and technical support, and dedicated government procurement channels (GSA Schedule, AbilityOne, NASPO ValuePoint, OMNIA Partners, GovMVMT). The company targets seven primary verticals — multifamily housing, hospitality, healthcare, commercial, government, trade, and institutional — with co-marketing partnerships with P&G Pro and CloroxPro reinforcing cleaning and property-turn demand.

Name

SupplyWorks

Legal name

HDS IP Holding, LLC

Website

https://supplyworks.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

SupplyWorks (HD Supply) is a B2B MRO distributor serving multifamily, hospitality, healthcare, commercial, government, trade, and institutional customers through an e-commerce platform with free next-day delivery and bundled renovation, custom fabrication, and digital procurement services across the US and Canada.

Ownership category

akta.pro rank

Product category

Industrial Distribution (MRO Products)

NAICS

Service Establishment Equipment and Supplies Merchant Wholesalers (42385), Industrial Supplies Merchant Wholesalers (423840)

SIC

Wholesale-Professional & Commercial Equipment & Supplies (5040), Wholesale-Durable Goods (5000)

akta.pro primary industry

Industrial & Facility Maintenance (MRO) Cleaning Supplies Distribution (CRAOAGAJ)

akta.pro secondary industry

Industrial Supplies & MRO Marketplaces (CRAFAHAA)

Keywords

• MRO product distribution
• Facility maintenance supplies
• Industrial supply distribution
• E-commerce procurement solutions
• Government contract supplies

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Operations, Personnel, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. MRO Product Sales: Sale of maintenance, repair, and operations products across categories including appliances, electrical, hardware, HVAC, lighting, plumbing, safety, and property management supplies. Products sold through e-commerce platform with next-day delivery.
2. Custom Products: Customized products including doors & rekeying, cabinets & countertops, window coverings & screens, mirrors & glass, custom paint, and signs for property management and renovation services.
3. RenovationsPlus Services: Comprehensive renovation services including renovation & turns, installation services, kitting & delivery, HVAC advisory, and green team sustainability services for property management.
4. Business Services: Supporting services including bin labels, inventory solutions, customized reports, financing options, product support, and strategic account management.
5. Order Services: Order fulfillment services including appliance delivery, delivery services, package tracking, and special orders.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

SupplyWorks (HD Supply) distributes maintenance, repair, and operations (MRO) products through an e-commerce platform spanning categories such as appliances, electrical, hardware, HVAC, lighting, plumbing, property management, safety, janitorial, paint, flooring, grounds control, healthcare, hospitality, and pool care. The company supplements product sales with custom fabrication services, RenovationsPlus renovation and installation services, business services such as inventory solutions and financing, and online procurement tools including a mobile app, electronic invoicing, and e-procurement integration. Customers include multifamily, hospitality, healthcare, commercial, government, trade, and institutional buyers served with free next-day delivery on most orders.

Product overview

HD Supply (also referred to as SupplyWorks) operates as an MRO (Maintenance, Repair, and Operations) products and solutions e-commerce platform serving multiple industry segments including multifamily, hospitality, healthcare, commercial, government, trade, and institutional customers. The platform offers a unified e-commerce experience combining a comprehensive product catalog across categories (Appliances, Electrical, Hardware, HVAC, Lighting, Plumbing, Property Management, Safety, Janitorial, Paint, Flooring, Grounds Control, Healthcare, Hospitality, and Pool Care) with value-added services. These services include Custom Products (doors & rekeying, cabinets & countertops, window coverings, custom paint, signs), RenovationsPlus (renovation and property turn services), Business Services (My Inventory Solutions, Bin Labels, Customized Reports, Financing, Strategic Account Management), Order Services (Appliance Delivery, Delivery Services, Package Tracking, Special Orders), and Online Solutions (Mobile App, Electronic Invoicing, Online Payment Services, e-Procurement, Quick Order, Digital Order Workflow). The company operates primarily as a business-to-business digital marketplace with free next-day delivery on most orders.

Differentiator

Problem solved

Functional benefit

Brands

• RenovationsPlus: Renovation and turn services including renovations, installation, kitting, and delivery for property management.
• My HVAC Advisor
• My Green Team
• My Inventory Solutions

Products and services

• MRO Product Catalog (Appliances, Electrical, Hardware, HVAC, Lighting & Ceiling Fans, Plumbing, Property Management, Safety, Janitorial, Paint, Flooring & Ceiling, Grounds Control, Healthcare, Hospitality, Pool Care) Core MRO product catalog across 15 categories (Appliances, Electrical, Hardware, HVAC, Lighting & Ceiling Fans, Plumbing, Property Management, Safety, Janitorial, Paint, Flooring & Ceiling, Grounds Control, Healthcare, Hospitality, Pool Care) sold via the hdsupplysolutions.com e-commerce platform with free next-day delivery on most orders; serves multifamily, hospitality, healthcare, commercial, government, trade, and institutional customers.
• Custom Products Custom fabrication and specialty offerings including doors & rekeying, cabinets & countertops, window coverings & screens, mirrors & glass, custom paint, Peachtree Marketing, and signs — for property management and renovation projects.
• RenovationsPlus Comprehensive renovation and property turn services including renovations & turns, installation services, kitting & delivery, My HVAC Advisor, and My Green Team sustainability programs for property management customers.
• My Inventory Solutions Inventory management and optimization solution that helps businesses track and manage maintenance supplies and parts across their operations.
• Strategic Account Management Dedicated account management services for large or strategic customers requiring customized procurement solutions and high-touch service.
• Financing Financial solutions and credit options offered to business customers to support MRO purchasing needs.
• Appliance Delivery Professional delivery and installation services for appliances ordered through the platform, supporting multifamily and residential property turnover.
• Delivery Services Comprehensive delivery solutions for orders with tracking capabilities, including the free next-day delivery service on most orders to most US areas.
• HD Supply Mobile App HD Supply mobile application enabling customers to place orders, manage their account, track shipments, and access saved lists and frequently purchased items from mobile devices.

Segments7 records

Ideal customer profiles6 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature9 records

Partnerships

Seven partnerships are on record, tiered core, minor and major.

• GSA SchedulecoreChannel Partner/ Reseller/ DistributorHD Supply participates in the GSA Schedule (Federal Supply Schedule) program, enabling government agencies to procure MRO products through pre-negotiated contract terms. This allows federal customers to access HD Supply's product catalog through official government procurement channels.
• AbilityOne ProgramcoreStrategic or Co-development PartnerHD Supply participates in the AbilityOne Program, a federal initiative that creates employment opportunities for people with disabilities through government procurement. This partnership enables HD Supply to serve government customers while supporting social impact goals.
• NASPO ValuePointcoreChannel Partner/ Reseller/ DistributorHD Supply is an authorized NASPO ValuePoint contract holder, allowing state and local government agencies to procure MRO products through this cooperative purchasing organization.
• OMNIA PartnerscoreChannel Partner/ Reseller/ DistributorHD Supply holds an OMNIA Partners Contract, providing access to public sector procurement through this cooperative purchasing alliance for state and local government purchases.
• GovMVMTminorChannel Partner/ Reseller/ DistributorHD Supply participates in the GovMVMT program, a government procurement initiative offering MRO products to government customers through a streamlined purchasing process.
• P&G PromajorGTM or Marketing PartnerProcter & Gamble Pro division partnership featuring cleaning and hygiene products on HD Supply platform. Promotional campaigns including 'Cleaning Cart Basics' featuring P&G Pro products for disinfecting, dusting, shining, and freshening.
• CloroxPromajorGTM or Marketing PartnerCloroxPro partnership featuring professional cleaning and disinfection products for property turns and facility maintenance. Promotional campaigns emphasizing 'A Clean That Reassures Residents' for turns season.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Home Depot Pro: Home Depot Pro is the commercial/MRO arm of The Home Depot, serving multifamily, hospitality, and property management customers. Its broadline retail infrastructure, scale, and acquisition of HD Supply make it a broad incumbent competitor overlapping with SupplyWorks across categories.
• Rexel USA: Rexel is a global electrical and lighting distribution specialist with a substantial US footprint. It competes with SupplyWorks in the electrical, lighting, and facility maintenance categories for commercial and institutional customers.

Direct peers

• Winsupply: Winsupply is a wholesale distribution and supply chain company serving contractors and trade professionals across plumbing, HVAC, and industrial categories. Its contractor-focused, multi-vertical distribution model is comparable to SupplyWorks' trade and institutional segments.
• MSC Industrial: MSC Industrial is a major industrial MRO distributor with a strong e-commerce platform, technical product support, and customer base overlapping SupplyWorks' commercial, trade, and institutional segments. Comparable business model of broad catalog distribution to B2B customers.
• McMaster-Carr: McMaster-Carr is a direct e-commerce industrial supply distributor known for extremely deep catalog coverage and rapid fulfillment. It competes for the same industrial and facilities maintenance customers SupplyWorks serves and represents the e-commerce benchmark for the category.
• Ferguson Enterprises: Ferguson is the largest US distributor of plumbing, HVAC, and related facility maintenance products. It directly overlaps with SupplyWorks' HVAC and plumbing categories and serves many of the same commercial, hospitality, and institutional customers.
• Fastenal: Fastenal is a leading industrial and construction supply distributor with on-site vending, e-commerce, and a national branch network. Its scale, digital ordering, and direct-sales capabilities are highly comparable to SupplyWorks' distribution and digital platform approach.
• W.W. Grainger: Grainger is the largest US MRO distributor with a comparable multi-vertical e-commerce platform serving industrial, commercial, healthcare, and government customers. It directly overlaps with SupplyWorks on broadline MRO distribution and digital procurement tooling.
• HD Supply (parent brand): HD Supply is the broader parent distribution business operating under HDS IP Holding, LLC with the same product catalog, distribution centers, and digital platform that SupplyWorks draws upon. SupplyWorks effectively operates as a focused facility maintenance vertical of HD Supply.

Emerging players

• SupplyHouse.com: SupplyHouse.com is a fast-growing e-commerce distributor focused on plumbing, HVAC, and hydronics for contractors and trade professionals. It represents a digital-native competitor that overlaps significantly with SupplyWorks' trade and commercial HVAC/plumbing offerings.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/SupplyWorks
• Facebookfacebook.com/SupplyWorks-821793134544036
• LinkedInlinkedin.com/company/supplyworks-facility-maintenance

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SupplyWorks