Inquire

What Inquire does

Revcord is a Houston-based private technology company that builds multimedia recording and AI-powered voice intelligence software for public safety communications, serving 911 centers (PSAPs), emergency communications centers (ECCs), and government agencies in the United States. Its core platform, the Multimedia Recording System (MMS), captures and manages voice, radio, video, and screen communications across telephony, VoIP, NG9-1-1, and Computer-Aided Dispatch (CAD) integrations. Layered on top of MMS is ReVI (Revcord Voice Intelligence), a closed proprietary AI model tuned exclusively for public safety operations that delivers automated transcription and redaction at 95%+ accuracy, AI-driven QA scoring across 100% of calls with dynamic question-based evaluation, natural language and voice search, and speaker and emotion analysis. The platform is extended by add-on modules — RevSync and RevSync+ for cloud synchronization and bridging of incumbent Verint and Eventide loggers, RevStream for high availability and failover, RevShield for system monitoring, RevAgent for workstation and screen recording, RevView for web playback, and RevCell for mobile recording — together with proprietary recording hardware. All AI processing occurs inside Revcord's closed environment with no shared cloud or third-party exposure, supporting compliance with CJIS, HIPAA, PCI DSS, NENA, and APCO standards and a CJIS-compliant five-year cloud redundancy layer.

Revcord monetizes primarily through software and cloud subscriptions for MMS, ReVI, and RevSync/RevSync+, supplemented by hardware sales of recording equipment. Pricing is quote-based and not publicly disclosed; all sales flow through a network of certified dealers (including Sound Communications, Vistacom, Interaction Insight Corporation, Northland and Companies, and Quality Recording Solutions) backed by a dealer certification program, dealer portal, and "ReVI Pro" AI tooling for dealers. The company supplements the channel with direct enterprise sales for large PSAPs and government buyers. Its stated competitive positioning rests on three pillars: regulatory compliance depth, dealer-distributed independent advocacy, and interoperability that brings AI capabilities to incumbent logging installations without requiring infrastructure replacement. Charles "Trey" Schwarz serves as President & CEO. Source material discloses no funding rounds, investors, parent company, end-customer logos, revenue figures, or financial history.

Name

Inquire

Legal name

Revcord

Website

https://inquiresys.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Revcord is a Houston-based private software company that provides multimedia recording and AI-powered voice intelligence (ReVI) to US public safety communications agencies, including 911 centers, PSAPs, and emergency communications centers, distributed exclusively through a certified dealer network.

Ownership category

akta.pro rank

Product category

Public Safety Communications Software

NAICS

Postproduction Services and Other Motion Picture and Video Industries (51219), Custom Computer Programming Services (541511), Sound Recording Industries (5122)

SIC

Services-Prepackaged Software (7372), Telephone Communications (No Radiotelephone) (4813), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Voice Cloning, Dubbing & Audio Generative Media (HDAAAFAK)

akta.pro secondary industry

Re-Recording Mixing (Theatrical/TV/Streaming) (MPAHAEAF)

Keywords

• Public safety communications
• Multimedia recording systems
• Voice intelligence analytics
• Emergency dispatch recording
• 911 recording software

Headquarters

HQ city

Houston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Software/Subscription Services: Revcord likely generates revenue through software subscriptions for their MMS platform, ReVI AI services, and RevSync cloud services. The dealer-centric model suggests recurring subscription revenue with dealers as intermediaries.
2. Hardware Sales: Revcord offers hardware products for recording systems, suggesting hardware sales as a revenue stream including MCM Micro Server and other recording equipment.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Revcord provides multimedia recording systems and AI-powered voice intelligence solutions for public safety communications organizations, including 911 centers, PSAPs, Emergency Communications Centers, and government agencies. The core MMS platform captures and manages voice, radio, screen, and mobile communications, while the ReVI AI layer delivers automated transcription, redaction, AI-driven quality assurance, natural language search, and speaker/emotion analysis. The platform is sold exclusively through certified dealers who act as independent third-party advocates and provide sales, implementation, and ongoing support.

Product overview

Revcord offers a unified multimedia recording and voice intelligence platform designed for public safety communications (PSAPs, 911 centers, emergency communications). The core system is the MMS (Multimedia Recording System) platform, which integrates with multiple add-on modules including ReVI (AI-powered voice intelligence with transcription, redaction, and QA), RevSync/RevSync+ (cloud synchronization and format conversion), RevStream (high availability/failover), RevShield (monitoring and protection), RevAgent (workstation/screen recording), RevView (web playback portal), and RevCell (mobile recording), plus supporting hardware. The platform operates on a dealer-centric model, delivering solutions exclusively through certified partners who provide independent advocacy for customers.

Differentiator

Problem solved

Functional benefit

Products and services

• ReVI (Revcord Voice Intelligence) AI-powered voice intelligence platform that transforms recorded communications into secure, searchable, and compliant data intelligence. Provides automated transcription and redaction with 95%+ accuracy, AI-driven QA evaluating 100% of calls with dynamic question-based scoring, natural language and voice search, and speaker and emotion analysis for public safety agencies and PSAPs.
• MMS (Multimedia Recording System / Core Logger Platform) Core multimedia recording platform for capturing, storing, and managing voice and data communications across telephony, radio, and video channels. Designed for 911 centers and public safety agencies as the foundation of the Revcord recording ecosystem.
• RevSync (Cloud Sync) Cloud synchronization solution that enables secure data conversion and redundancy between on-premises systems and the Revcord cloud platform.
• RevSync+ AI-powered bridge connecting third-party logging systems (Verint, Eventide, and others) to the Revcord Cloud with two-way sync, format conversion to Revcord DSF, five-year CJIS-compliant cloud redundancy, and full ReVI AI analytics without requiring replacement of existing logging infrastructure.
• RevStream (High Availability & Failover) High availability and failover solution that ensures continuous recording operations through automatic redundancy and system protection.
• RevShield (System Monitoring, Alerts & Protection) System monitoring, alerts, and protection module providing proactive security management of recording infrastructure.
• RevAgent (Workstation Client & Screen Recording) Workstation client application with screen recording capabilities for capturing dispatcher activities and interactions on PSAP operator workstations.
• RevView (Web Playback & Incident Portal) Web-based playback and incident portal that lets agencies search, review, and manage recorded communications and events.
• RevCell (Mobile Recording) Mobile recording solution for capturing communications from field personnel and mobile devices.
• Revcord Recording Hardware Physical recording hardware and infrastructure equipment (including MCM Micro Server and other recording appliances) supporting the MMS platform and recording operations.

Quantifiable outcome

• 95%+ transcription and redaction accuracy
• +1 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core.

• Sound CommunicationscoreChannel Partner/ Reseller/ DistributorCertified dealer partner specializing in recording solutions and public safety communications. One of the authorized technology partners in Revcord's dealer network.
• VistacomcoreChannel Partner/ Reseller/ DistributorCertified dealer partner in Revcord's authorized technology partner network, providing recording and communication solutions.
• Interaction Insight CorporationcoreChannel Partner/ Reseller/ DistributorCertified dealer partner contributing to Revcord's distribution network for public safety and recording solutions.
• Northland and CompaniescoreChannel Partner/ Reseller/ DistributorCertified dealer partner in Revcord's authorized technology partner network providing sales and support for recording solutions.
• Quality Recording SolutionscoreChannel Partner/ Reseller/ DistributorCertified dealer partner specializing in recording solutions and technology integration for public safety agencies.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Genesys: Genesys is a large cloud contact-center and employee-experience platform with native interaction recording and speech analytics; broader than Revcord but sells adjacent voice-intelligence capabilities to public-sector and enterprise customers.
• Cisco (Webex / Compliance Recording): Cisco ships compliance recording and call analytics inside its broader collaboration and contact-center stack (Webex, Contact Center), serving enterprises and government including public-safety adjacent use cases — a broader incumbent with overlapping capabilities.
• 8x8: 8x8 is a cloud communications and contact-center provider with built-in compliance recording and analytics, offering an integrated alternative for agencies considering a broader communications platform rather than a best-of-breed recorder.

Others

• AudioCodes: AudioCodes provides voice networking, recording and analytics infrastructure (including its OVOC/Teams recording stack) that interplays with the same call-recording and conversation-intelligence workflows Revcord targets at smaller and mid-market deployments.

Direct peers

• NICE Systems (NICE): NICE's public-safety portfolio (e.g., NICE Inform) provides multimedia recording, incident reconstruction and analytics for PSAPs and emergency communications centers, competing head-on with Revcord's MMS + ReVI for the same agency buyers.
• Verint Systems: Verint is the dominant incumbent in compliance call/communications recording and analytics — including public-safety and 911 deployments — and is explicitly referenced as a third-party logger that RevSync+ interoperates with, making it a direct competitive counterpart.
• Eventide: Eventide is a long-standing provider of mission-critical recording hardware/software for public safety, 911, rail, and federal markets; it is also one of the third-party logging formats that RevSync+ converts, confirming direct overlap.

Emerging players

• CallMiner: CallMiner is a speech and conversation analytics platform that competes on the AI/analytics layer (transcription, sentiment, QA) that Revcord markets via ReVI, though it focuses more on contact centers than PSAPs.
• Observe.AI: Observe.AI applies generative-AI conversation intelligence to voice at scale; it does not target 911 specifically but targets adjacent speech-analytics buyers and could compete for the same AI-for-calls spending.
• Cresta: Cresta provides real-time AI coaching, QA and analytics on top of recorded voice conversations for contact centers; overlapping technology with ReVI but different primary vertical (customer service vs. public safety).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/InquireSolution

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Inquire