Civic ITC
Civic ITC is a Kansas City-based managed IT services provider exclusively serving U.S. local governments, municipalities, and community organizations. Its Sam platform bundles IT infrastructure, connectivity, hardware, and maintenance into a monthly subscription, complemented by modules for VoIP, security, and disaster recovery.
- Company typePrivate
- Founded2018
- HeadquartersKansas City, United States
- Headcount—
- GTM typeB2B
- OfferingServices
What Civic ITC does
Civic ITC is a Kansas City, Missouri-based managed IT services provider operating exclusively in the U.S. local government vertical. Founded in 2018 as a subsidiary of the family-owned Menlo, Inc. holding company, Civic ITC positions itself as a sister brand to K12itc (which serves K-12 school districts) and applies a similar managed services model to cities, municipalities, and community organizations. The company is led by CEO Brad Sandt, with Kyle Baack as COO and Richard Bustamante as Director of Finance and Human Resources, and is described by its founder as a "family owned small business on a rapid trajectory."
The company's core offering is the Sam managed services platform, which bundles IT infrastructure, connectivity, hardware, and maintenance into a single predictable monthly subscription. Sam is delivered as a platform-plus-modules architecture: add-on offerings include Sam Voice (Hosted VoIP), Data Storage & Disaster Recovery, Network Security & Web Filtering, Network Infrastructure & Wireless Access, Video Conferencing, Physical Security & Surveillance, Network Cabling, Technology Assessments, and a 24/7 Help Desk reportedly maintaining satisfaction ratings above 96%. The technical stack is largely composed of third-party integrations with Cisco, Cisco Meraki, Microsoft, Dell, HPE, Nimble, JAMF, Singlewire, and Samsara rather than proprietary infrastructure. There is no disclosed AI/ML capability, no patents, and no disclosed app products.
The business model is subscription-led managed services priced on a quote basis, with the company claiming 10-15% cost savings versus in-house municipal IT staffing. Revenues are generated through recurring Sam subscriptions, bundled hardware (included in the monthly fee rather than sold separately), and project-based professional services such as technology assessments and cabling installations. GTM is sales-led, relying on direct field sales to municipal decision-makers, inside sales via toll-free lines, content marketing through the company blog, and channel partnerships — most notably the cooperative purchasing agreement with the Mid-America Regional Council (MARC) that provides contracted access to member municipalities across Missouri and Kansas. The company claims nationwide reach through the Menlo family of brands, but only two named customers are publicly visible (Greater Kansas City Chamber of Commerce and MARC as a channel partner), and no revenue, headcount, or funding figures are disclosed.
Civic ITC firmographics
Firmographics- Name
- Civic ITC
- Legal name
- Civic ITC
- Website
- https://civicitc.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Short description
- Civic ITC is a Kansas City-based managed IT services provider exclusively serving U.S. local governments, municipalities, and community organizations. Its Sam platform bundles IT infrastructure, connectivity, hardware, and maintenance into a monthly subscription, complemented by modules for VoIP, security, and disaster recovery.
- Ownership category
- akta.pro rank
Civic ITC industry classification
Industry- Product category
- Managed IT Services for Local Government
- NAICS
- Executive, Legislative, and Other General Government Support (921)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741), Services-Prepackaged Software (7372)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Service Desk & Help Desk Services (BPAEAJAA), Digital Inclusion & Civic Tech (Connectivity, GovTech for Social Good) (BPAGALAK)
Keywords
Where Civic ITC is headquartered
LocationHeadquarters
- HQ city
- Kansas City
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Civic ITC business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Managed IT Services Subscription: Civic ITC's primary revenue stream is a subscription-based managed services model delivered through the Sam platform. Customers pay a predictable monthly fee that bundles equipment, infrastructure management, connectivity, and maintenance. This recurring revenue model provides cost predictability for municipalities while generating consistent subscription income for Civic ITC.
- Hardware Sales (Bundled): Hardware needs are bundled with the service subscription, allowing local governments to pay for technology over time rather than upfront. This includes network infrastructure, wireless access points, security cameras, VoIP handsets, and cabling. Hardware is included in the monthly Sam fee rather than sold separately.
- Professional Services: Technology assessments, on-site support, network closet cleanups, cable and fiber installation, and implementation services are offered. These one-time or project-based services complement the recurring managed services revenue.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Sam Managed Services Platform - All-inclusive bundled IT solution |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Civic ITC product offering
Product offeringCore offering
Civic ITC delivers outsourced managed IT services to local governments, municipalities, and community organizations through its proprietary Sam managed services platform. The platform bundles IT infrastructure management, connectivity, hardware, security, VoIP, disaster recovery, and 24/7 support into a single predictable monthly subscription fee. The company assumes responsibility for equipment and maintenance, allowing civic customers to focus on serving their communities rather than managing technology.
Product overview
Civic ITC is a managed services provider offering a unified platform-plus-modules architecture centered on the Sam managed services platform. The core Sam platform bundles IT infrastructure, connectivity, and maintenance into one predictable monthly fee. Add-on modules include Sam Voice (Hosted VoIP), Managed IT, Data Storage & Disaster Recovery, Network Security & Web Filtering, Network Infrastructure & Wireless, Video Conferencing, Physical Security & Surveillance, Network Cabling, Technology Assessments, and Help Desk services. All services are designed exclusively for local governments, municipalities, and community organizations.
Differentiator
Problem solved
Functional benefit
Brands
- Sam: A managed services technology platform for local governments that bundles IT infrastructure, connectivity, and maintenance into one efficient package delivered for a predictable monthly fee. Named after Uncle Sam.
- Sam Voice
Products and services
- Sam Managed Services Platform The Sam platform is a managed services technology offering for local governments that bundles IT infrastructure management, connectivity, hardware, security, and maintenance into one efficient package for a predictable monthly fee. It empowers local governments to focus on serving the community rather than managing technology, with equipment and maintenance responsibility resting with Civic ITC.
- Sam Voice Enterprise-grade Hosted VoIP and Unified Communications solution designed specifically for local governments and civic organizations. Provides reliable, powerful, and cost-efficient hosted phone systems including VoIP handsets and telephone service for government buildings.
- Help Desk Technical Support Technical support services for Civic ITC communities providing immediate, one-on-one consulting with 24/7 availability, on-site support when needed, and real-time solutions with satisfaction ratings exceeding 96%. Tickets are tracked continuously until resolution.
- Data Storage and Disaster Recovery Government data storage solutions with enterprise storage providers, hourly data backup, network disaster recovery planning, and custom disaster recovery plans for government organizations. Ensures quick data retrieval following natural disasters, network attacks, or other unpredictable incidents.
- Network Security and Web Filtering Cybersecurity and web filtering solutions for local governments including firewalls, network security design, and web filtering for additional levels of protection.
- Network Infrastructure and Wireless Access Network infrastructure and wireless access point solutions including government network technology assessments, access points, switches, and strategic roadmap planning for connectivity.
- Video Conferencing Video conferencing solutions for local governments including video endpoint solutions, collaboration tools with document sharing, interactive whiteboarding, and recording capabilities.
- Physical Security and Surveillance Government security camera systems including indoor and outdoor security cameras with cloud-based dashboards, system consulting, and proper installation services.
- Network Cabling Network cabling services including cable installation, fiber installation (indoor and outdoor), and network closet cleanup and reorganization.
- Technology Assessments Comprehensive technology assessments analyzing current equipment, technology resources, staff needs, and future tech vision, with development of technology roadmaps for community organizations.
Quantifiable outcome
- 10-15% cost savings on technology budgets compared to internal IT staffing
- +2 more outcomes
Companies that use Civic ITC
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles3 records
Civic ITC technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
Feature4 records
Civic ITC partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- Mid-America Regional Council (MARC)coreCivic ITC and MARC launched a cooperative purchasing agreement for technology infrastructure and managed services available to all communities in the MARC Region (Missouri and Kansas). This is MARC's first cooperative purchasing agreement focused on outsourced technology. The agreement provides municipalities advanced technology infrastructure and outsourced IT services at discounted rates, with the goal of reducing costs and enhancing network security for members through shared services and best practices.
- Menlo, Inc. (Parent Company)coreMenlo, Inc. is the parent holding company for both Civic ITC and K12itc. Founded by Brad Sandt, Menlo provides the overarching organizational structure enabling growth across both IT verticals. The Menlo family of brands includes K12itc (K-12 education IT) and Civic ITC (local government IT). The brand name references Thomas Edison's Menlo Park research inspiration and Einstein's Menlo jacket style.
- K12itc (Sister Company)minorSister company under Menlo, Inc. focusing exclusively on K-12 school districts. K12itc's product Albert serves as the model for Civic ITC's Sam platform, with similar bundled managed services adapted for the education sector now being applied to local government organizations.
Scale indicators3 records
Recent moves6 records
Expansion highlights10 records
Civic ITC competitors and assessment
Company assessmentBroad incumbents
- SHI International: Large IT solutions and services company with a significant public-sector practice. Competes with Civic ITC for local government hardware, software, and managed services contracts at a much larger scale.
- Tyler Technologies: Large public-sector software and services company focused exclusively on government. Overlaps with Civic ITC where managed services intersect with government software deployments, particularly at city and county level.
- CDW Government (CDW-G): Large, established IT solutions provider with a dedicated government practice serving federal, state, and local government customers. A direct competitor in local government IT services and procurement, with substantially greater resources and breadth.
Emerging players
- Accela: Government technology company providing SaaS for permitting, licensing, and asset management to state and local governments. Comparable GovTech platform vendor targeting the same municipal buyer personas.
- Granicus: Government technology company providing cloud-based solutions for digital communications, service delivery, and constituent engagement to local governments. Adjacent GovTech competitor with overlapping local government customers.
- CivicPlus: GovTech vendor providing website, content, and civic engagement software to local governments. Comparable niche-focused business serving the same local government buyer with related technology solutions.
Direct peers
- Iron Bow Technologies: IT solutions and managed services provider with deep public-sector focus across federal, state, and local government. Directly comparable business model of bundling hardware, software, and services for government customers.
- Carahsoft: Government IT solutions aggregator and value-added reseller serving federal, state, and local government. Competes for similar cooperative purchasing and procurement-driven local government contracts.
- K12itc: Sister company under Menlo, Inc. operating an almost identical managed IT services model (Albert platform) for K-12 school districts. Most directly comparable peer because it shares the parent company, playbook, and operational model, differing only in target vertical.
Regional players
- DLT Solutions (now DLT, an 8(a) company): Government-focused IT solutions provider and value-added reseller historically strong in federal and state markets. Comparable business model of bundling vendor technology for government customers, with growing local government presence.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Civic ITC social profiles
Digital presenceCivic ITC compliance and trust
Trust signalCompliance1 record
Civic ITC financial estimates
Financial estimateRevenue estimate
Valuation estimate
Civic ITC leadership team
Management profileNumber of profiles
Profiles3 records
Civic ITC funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Civic ITC M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Civic ITC
What does Civic ITC do?
Civic ITC delivers outsourced managed IT services to local governments, municipalities, and community organizations through its proprietary Sam managed services platform. The platform bundles IT infrastructure management, connectivity, hardware, security, VoIP, disaster recovery, and 24/7 support into a single predictable monthly subscription fee. The company assumes responsibility for equipment and maintenance, allowing civic customers to focus on serving their communities rather than managing technology.
Is Civic ITC a public or private company?
Civic ITC is a private company. It is classified as family owned and is currently operating.
When was Civic ITC founded?
Civic ITC was founded in 2018.
Where is Civic ITC based?
Civic ITC is headquartered in Kansas City, United States, in the North America region.
How does Civic ITC make money?
Three revenue lines are on record. Managed IT Services Subscription is the primary driver. The others are hardware Sales (Bundled) and professional Services.
Who are Civic ITC's main competitors?
Broad incumbents on record are SHI International, Tyler Technologies and CDW Government (CDW-G). Emerging players are Accela, Granicus and CivicPlus. Direct peers are Iron Bow Technologies, Carahsoft and K12itc. DLT Solutions (now DLT, an 8(a) company) is listed as a regional player.
Does Civic ITC have an API?
No public API is recorded for Civic ITC.
What industry is Civic ITC in?
Civic ITC's product category is Managed IT Services for Local Government. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAJAA, Service Desk & Help Desk Services. Its NAICS code is 921 and its SIC code is 7370.