Dig Safe Systems

What Dig Safe Systems does

Dig Safe System, Inc. is a private, not-for-profit one-call notification center that connects excavators and property owners with member utility companies across five New England states: Massachusetts, Maine, New Hampshire, Rhode Island, and Vermont. State law mandates that any party planning excavation notify Dig Safe before digging; the organization collects project details and dispatches notifications to the appropriate member utilities, which then mark or contract-locate their underground gas, electric, water, telecommunications, and cable infrastructure. The service is free to excavators and property owners, with the entire operation funded by membership fees paid by participating utility companies.

The product surface is anchored by Exactix, a proprietary web-based ticket management platform that lets users submit routine and emergency dig notifications 24/7, manage ticket lifecycles, and export data from a dashboard. This is complemented by the 811 toll-free phone line (888-DIG-SAFE), an education suite (Dig Safe 101 on-site/virtual training, Exactix demos, self-paced state-specific courses), and dedicated portals for members, the Executive Committee, regulators, and employees. Supporting infrastructure includes a Night Manager system for after-hours routing and GIS/mapping personnel for spatial coordination.

Dig Safe generates revenue exclusively through recurring membership dues from utility companies, with no fees charged to excavators or property owners. Its customer base spans large enterprise utilities across gas, electric, and telecom verticals (including National Grid, Eversource, Comcast, Vermont Gas Systems, Central Maine Power, and Unitil), supplemented by an industry alliance with the Common Ground Alliance. The organization is headquartered at 11 Upton Drive, Wilmington, Massachusetts, operates with 11-50 employees, and reports no venture funding, M&A activity, or external investors.

Name

Dig Safe Systems

Legal name

Dig Safe System, Inc.

Website

https://digsafe.com

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

11–50 employees

Short description

Dig Safe System, Inc. is a not-for-profit one-call notification center serving Massachusetts, Maine, New Hampshire, Rhode Island, and Vermont. It connects excavators with member utility companies via its Exactix platform and 811 phone line, funded entirely by utility membership fees.

Ownership category

akta.pro rank

Product category

Underground Utility Notification Services

akta.pro primary industry

Damage Prevention & One-Call/811 Programs (Third-Party Excavation Risk) (EUAJADAH)

Keywords

• Underground utility notification
• Damage prevention services
• One-call center
• Excavation notification
• Utility mark-out

Headquarters

HQ city

Wilmington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Membership Fees: Dig Safe is a private, not-for-profit organization that is free for excavators and property owners to use. The organization is funded solely by its participating member utility companies who pay membership fees to receive notification of excavation projects near their underground facilities.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Dig Safe Systems operates a free notification center that connects excavators and property owners with participating member utility companies in Massachusetts, Maine, New Hampshire, Rhode Island, and Vermont. The organization collects information about upcoming excavation projects via the 811 phone line and the Exactix online platform, then notifies the appropriate member utilities so they can mark the location of their underground gas, electric, water, telecommunications, and cable lines before digging occurs.

Product overview

Dig Safe Systems operates as a notification center for underground utility damage prevention, serving Massachusetts, Maine, New Hampshire, Rhode Island, and Vermont. The core offering consists of the Dig Safe notification service (accessed via phone at 811 or 888-344-7233) and the Exactix online ticketing platform, both of which allow excavators and property owners to submit requests for utility mark-outs before digging. Supporting these are member portals for utility companies, an Executive Committee portal, a Regulators portal, and employee tools. Education offerings include Dig Safe 101 training (on-site and virtual), Exactix demo sessions, and self-paced online courses for all five states. The company also organizes events, webinars, and provides promotional materials. The entire service is free for excavators, funded by participating member utility companies.

Differentiator

Problem solved

Functional benefit

Products and services

• Dig Safe Notification Service

Quantifiable outcome

• Free service for all excavators and property owners, funded by member utilities

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators1 record

Recent moves1 record

Expansion highlights3 records

Direct peers

• Georgia 811: Designated 811/one-call center for Georgia, providing ticket routing, education, and damage prevention services to member utilities and excavators under the same franchise structure as Dig Safe.
• Sunshine 811: Florida's one-call notification center running the same free-to-excavator, utility-member-funded model for underground facility damage prevention.
• Mississippi 811: Mississippi's designated 811/one-call notification center operating an identical free-to-excavator, utility-member-funded damage prevention model.
• Texas 811: Designated one-call notification center for the state of Texas, operating the same not-for-profit, member-utility-funded damage prevention model as Dig Safe Systems.
• One Call Concepts: One-call notification and ticket management services provider for multiple states, operating a model directly comparable to Dig Safe's Exactix platform and member-based damage prevention franchise.
• New York 811: Geographic-neighbor one-call notification center covering New York State, operating an identical member-funded damage prevention franchise and competing indirectly with Dig Safe in cross-border excavation scenarios.
• Kentucky 811: Statewide one-call center for Kentucky providing the same not-for-profit, 811-based notification and damage prevention services as Dig Safe Systems.

Others

• Common Ground Alliance: National industry association that develops damage prevention best practices and tracks 811 performance; Dig Safe participates in CGA programs and aligns with CGA training modules.

Broad incumbents

• USIC (Utility Services Inc.): Largest private utility locating services provider in North America; serves as the main private-sector alternative to one-call centers, performing contract mark-outs for utilities and large contractors.

Emerging players

• GPRS (Ground Penetrating Radar Systems): National private utility locating and concrete scanning firm; an emerging alternative to one-call centers for professional excavators seeking faster, project-specific underground facility mapping.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@Dig-Safe-New-England/videos
• Xx.com/digsafe1
• Facebookfacebook.com/DigSafe

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dig Safe Systems