InfoWest

What InfoWest does

InfoWest is a privately held regional internet service provider founded in 1994 and headquartered in St. George, Utah, serving residential and business customers across Southern and Central Utah plus select areas of Arizona and Nevada. The company delivers connectivity through a hybrid network comprising owned fiber, fixed wireless, and Terragraph-based gigabit wireless (branded FiberWave), with AirFiber microwave links serving business sites and over 250 wireless tower locations spanning its multi-state footprint. InfoWest operates one of the nation's first and most complete IPv6 networks and holds FCC CBRS spectrum licenses covering ten Utah counties.

The company's product portfolio includes five tiered residential plans, multi-tier business internet (fiber up to 2 Gbps, FiberWave, wireless, Business Ethernet up to 10 Gbps), InfoWest Voice VoIP, Managed IT Services (Essential, Advanced, Premium plus Hardware-as-a-Service), home and business security, the FamilyFilter parental controls division, ProtectIQ network security, ExperienceIQ content management, and a TV bundle (MyTV). Pricing follows a subscription-recurring model with $35/month promotional residential pricing for the first six months, month-to-month residential terms with no contracts, and multi-year business contracts starting at $60/month for 50 Mbps wireless up to $500/month for 2 Gbps fiber.

InfoWest sells direct-to-consumer through its website signup portal, phone sales, and multiple local offices, with dedicated business specialists handling enterprise deals. The GTM motion is anchored by local brand strength (4.6/5.0 Google Reviews, 30 years of operation), a Give $50/Get $50 referral program, and community sponsorships. The company is led by CEO Kelly Nyberg and President Shawn Gubler, with Randy Cosby as Founder/COO/EVP, and operates with a structure spanning operations, IT services, customer care, and field technician functions.

Name

InfoWest

Legal name

InfoWest, Inc.

Website

https://infowest.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

51–100 employees

Short description

InfoWest is a privately held regional internet service provider founded in 1994, delivering fiber, fixed wireless, and Terragraph gigabit connectivity to residential and business customers across Southern and Central Utah and select areas of Arizona and Nevada.

Ownership category

akta.pro rank

Product category

Internet Service Provider (ISP)

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Wired Telecommunications Carriers (517111)

SIC

Communications Services, Nec (4899), Radiotelephone Communications (4812)

akta.pro primary industry

Fixed Wireless Access (FWA) Broadband Providers (HDAIABAE)

akta.pro secondary industry

Fiber-to-the-Premises/Building (FTTP/FTTB) Operators (HDAIACAC)

Keywords

• Internet service provider
• Fiber optic internet
• Fixed wireless broadband
• Residential internet plans
• Business connectivity services

Headquarters

HQ city

Saint George

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Residential Internet Service: Monthly subscription internet service for residential customers with multiple plan tiers (Essential, Family, Gamer, Work From Home, Ultimate). All plans are month-to-month with no contracts. Revenue generated through recurring monthly billing with promotional pricing for first 6 months ($35/month).
2. Business Internet Service: Business-class internet service with Fiber (up to 2 Gbps at $500/month), Fiber/FiberWave (up to 1 Gbps at $300/month or 500 Mbps at $200/month), and Wireless (up to 200 Mbps at $120/month, 100 Mbps at $90/month, 50 Mbps at $60/month). Business Ethernet from 25M to 500M starting at $99/month with custom solutions up to 10 Gigs. Three-year contract pricing available.
3. Security Services: Home and business security including 24/7 monitoring, police/fire/medical dispatch, video surveillance, home automation, and mobile access. Additional add-on services for thermostat control, lighting control, door locking, garage control.
4. VoIP Phone Service: Residential VoIP service bundled with internet (InfoWest Plus plans) or standalone, featuring dozens of features including voicemail, caller ID, call forwarding. Home phone line through router with no phone jacks needed.
5. Managed IT Services: IT service plans (Essential from $45/computer, Advanced from $120/computer, Premium contact for pricing) with add-on services including password manager, Microsoft Account Protection, Google Workspace Admin, M365 Admin Support, and Hardware-as-a-Service.
6. TV Bundle (MyTV): TV streaming bundle service offering access to variety of channels, integrated with internet service for single bill convenience.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

InfoWest is a regional internet service provider delivering high-speed residential and business internet connectivity via fiber optics, fixed wireless, and proprietary FiberWave Terragraph gigabit wireless mesh technology. The company serves Southern and Central Utah plus select areas of Arizona and Nevada with five residential plan tiers (Essential, Family, Gamer, Work From Home, Ultimate) and multiple business service tiers supporting speeds up to 10 Gbps. Beyond connectivity, InfoWest offers InfoWest Voice VoIP, Managed IT Services, home and business security, ProtectIQ cybersecurity, and a TV bundle, all backed by 24/7 local network monitoring and local technician dispatch.

Product overview

InfoWest is a regional internet service provider serving Southern and Central Utah since 1994, offering a comprehensive portfolio of connectivity solutions. The core offering is residential and business internet delivered through fiber optics, fixed wireless, and FiberWave (Terragraph gigabit wireless) technologies. The product line includes five residential plan tiers (Essential, Family, Gamer, Work From Home, Ultimate) and multiple business internet options (Fiber, FiberWave, Wireless, AirFiber, Business Ethernet up to 10 Gbps). Supporting services include InfoWest Voice residential VoIP, Managed IT Services (three tiers: Essential, Advanced, Premium), Security Services (24/7 monitoring, video surveillance, home automation), ProtectIQ whole-home cybersecurity, ExperienceIQ parental controls, TV bundles (MyTV), Managed Router, Smart Biz automation, and specialized solutions for events and government/public safety. The company operates one of the nation's first and most complete IPv6 networks and manages over 250 wireless tower locations across Utah, Arizona, and Nevada.

Differentiator

Problem solved

Functional benefit

Brands

• InfoWest Voice: VoIP residential phone service offering voicemail, caller ID, call forwarding, and other business-class features.
• InfoWest Security
• InfoWest Managed IT Services
• FamilyFilter
• FiberWave
• AirFiber
• SmartBiz
• ProtectIQ
• ExperienceIQ

Products and services

• Residential Internet High-speed residential internet service delivered via fiber optics, fixed wireless, and FiberWave Terragraph gigabit wireless technologies, offered in five tiered plans (Essential, Family, Gamer, Work From Home, Ultimate) to Southern and Central Utah households since 1994. All plans are month-to-month with no contracts and include $35/month promotional pricing for the first six months.
• Business Internet Business-class internet connectivity with multiple options including Fiber (up to 2 Gbps at $500/month), Fiber/FiberWave (up to 1 Gbps at $300/month or 500 Mbps at $200/month), Wireless (up to 200 Mbps at $120/month, 100 Mbps at $90/month, 50 Mbps at $60/month), AirFiber microwave, and Business Ethernet up to 10 Gigs. Designed for retail, restaurants, events, healthcare, professional offices, and government agencies, with 99.99% uptime SLA guarantees and dedicated business sales support.
• InfoWest Voice (VoIP) Residential and business VoIP phone service delivered over broadband connections with dozens of features including voicemail, caller ID, call forwarding, call waiting, and VoIP phone portal access. Bundled with InfoWest Plus internet plans for one-bill convenience or available standalone, with home phone line delivered through the router with no phone jacks needed.
• Managed IT Services Managed IT services for businesses including automated monitoring, managed antivirus, unlimited remote support, onsite support, security awareness training, backup and recovery, custom reports, and HIPAA and PCI compliance support. Offered in three tiers: Essential (from $45/computer), Advanced (from $120/computer), and Premium (contact for pricing). Add-on services include password manager, Microsoft Account Protection, Google Workspace Admin, M365 Admin Support, and Hardware-as-a-Service ($35/month laptop, $45+/month desktop).
• Security Services Home and business security systems including 24/7 professional monitoring, police/fire/medical dispatch, video surveillance with cloud and local storage, night vision and motion detection cameras, key fob access, home automation, and geofencing capabilities. Add-on services include thermostat control, lighting control, door locking, and garage control.
• TV Bundle (MyTV) TV streaming bundle service offering access to a variety of channels, streaming apps, and customizable channel packages combined with InfoWest internet service for one-bill convenience.
• Event Internet Specialized internet services for events, providing connectivity solutions for large gatherings, festivals, and live productions. Trusted by event companies such as BCC Live (triathlon events) and Trail Hero (off-road events).
• Government/Public Safety Connectivity Internet and connectivity solutions tailored for government agencies and public safety organizations, leveraging InfoWest's local network infrastructure and 99.99% uptime business options.
• FamilyFilter (ExperienceIQ) Wholly-owned subsidiary offering parental controls that allow parents to set screen time limits, track internet browsing history, set custom parental controls, and monitor internet usage and activity from their mobile device.

Quantifiable outcome

• 99.99% monthly uptime guarantee for Business Ethernet customers
• +3 more outcomes

Named customers8 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• AWI NetworkscoreStrategic or Co-development Partner · 2 January 2020InfoWest acquired AWI Networks in January 2020, merging networks to create one of the largest wireless networks in the Western United States. AWI had provided internet service to thousands of customers in Washington and Iron counties for over two decades. The acquisition expanded InfoWest's infrastructure to 250+ tower locations across Central and Southern Utah, Arizona, and Southern Nevada.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Comcast Xfinity: Comcast Xfinity is the largest US cable ISP providing broadband, voice, and TV services nationwide - the primary broad incumbent competitor in InfoWest's Southern Utah service area with materially greater capital for fiber overbuilds and promotional pricing.
• Lumen Technologies (CenturyLink): Lumen Technologies (formerly CenturyLink) operates one of the largest US fiber and broadband networks serving residential and enterprise customers - a broad incumbent with substantial fiber assets overlapping InfoWest's Utah and Nevada service territories.
• Google Fiber: Google Fiber is a large-scale fiber-to-the-premises ISP operating in select US cities - represents the broader fiber ISP incumbent class that InfoWest competes against in markets where it offers FTTH service up to 2 Gbps.
• AT&T Internet: AT&T provides fiber and fixed wireless broadband across the US including Utah markets - a broad incumbent offering comparable residential and business internet tiers that InfoWest competes with for both consumer and enterprise customers.

Others

• Crown Castle: Crown Castle owns and operates US tower and fiber infrastructure, leasing capacity to mobile carriers and ISPs - adjacent infrastructure ecosystem participant relevant to InfoWest as a comparable tower operator with 250+ wireless sites, though not a direct ISP competitor.

Direct peers

• Rise Broadband: Rise Broadband is a large US fixed wireless internet service provider serving rural and suburban markets across 16 states, with a comparable business model of tower-based WISP delivery supplemented by fiber - the closest direct peer to InfoWest's wireless-first ISP strategy.
• Vyve Broadband: Vyve Broadband is a regional cable and fiber ISP serving smaller US markets with bundled internet, voice, and TV services - comparable to InfoWest in scale, geographic focus on secondary markets, and multi-product residential/business offering.
• Zito Media: Zito Media is a family-owned regional ISP providing internet, voice, and TV services across smaller US markets in 13 states - directly comparable to InfoWest in privately-held, locally-operated regional broadband delivery with multi-product bundles.
• TDS Telecom: TDS Telecom is a regional US wireline and fiber ISP serving over 900 communities across 32 states - comparable in delivering broadband to rural/suburban markets with managed IT and business services as an extension of the core connectivity offering.

Emerging players

• Starlink (SpaceX): Starlink is SpaceX's LEO satellite broadband service providing high-speed internet across the US - an emerging disruptive competitor particularly threatening to InfoWest's rural fixed wireless (FiberWave, AirFiber) product segment in low-density areas.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights5 records

Customer concentration

• Xx.com/infowest
• Facebookfacebook.com/infowest
• LinkedInlinkedin.com/company/infowest-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about InfoWest