QLS

What QLS does

QLS is a Dutch e-commerce logistics specialist headquartered in Dordrecht, Netherlands, providing outsourced fulfilment and parcel distribution services to more than 3,000 webshops across Europe, North America, and Oceania. The company operates two service lines: a Fulfilment offering covering end-to-end warehousing, inventory management, picking, packing, shipping, and returns; and a Pakketdienst (parcel service) for merchants that self-store inventory but outsource carrier management. Both are orchestrated through the proprietary my.QLS software platform, which integrates with 30+ webshop systems (Shopify, WooCommerce, Bol, Magento, Amazon, Lightspeed, etc.) and connects to 10+ carriers (PostNL, DHL, FedEx, DPD, Deutsche Post, Trunkrs, bpost, PostNord, CIRRO, and GOFO). Underlying physical operations rely on AutoStore robotic storage systems (capacity expanded from 70,000 to 110,000 bins in 2023, with new FC2 facility scalable to 350,000 bins) and automated inpakmachine packaging technology that reduces parcel air volume by 39%.

Revenue is generated through unit-based pricing — fulfilment from €1.95 per order and parcel service from €3.80 per package — with all-in transparent billing. Go-to-market combines a product-led self-serve motion via my.QLS with sales-led enterprise engagement (dedicated account managers) and channel partnerships, notably the Bol.com marketplace ecosystem serving ~1,000 international sellers. Founded in 1990 as a family business and now backed by Waterland Private Equity, QLS has grown to ~1,000 employees and ~20,000 m² of Dutch fulfilment space plus a 16,000 m² FC2 facility opened in October 2025. The November 2025 acquisition of UK-based J&J Global Fulfilment extended the network to the UK, US, Canada, and Australia, and a February 2026 partnership with GOFO added API-integrated last-mile delivery with photo-based Proof of Delivery.

Name

QLS

Legal name

QLS Fulfilment B.V.

Website

https://qls.nl

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

101–250 employees

Short description

QLS is a Dordrecht-headquartered e-commerce fulfilment and parcel distribution specialist serving 3,000+ webshops via its proprietary my.QLS platform, AutoStore automation, and a 10+ carrier network across the Netherlands, Belgium, UK, US, Canada, and Australia.

Ownership category

akta.pro rank

Product category

E-commerce Fulfilment and Logistics Services

NAICS

Couriers and Express Delivery Services (492110), Couriers and Express Delivery Services (4921), Packaging and Labeling Services (56191), Local Messengers and Local Delivery (492210), General Line Grocery Merchant Wholesalers (42441), Other Grocery and Related Products Merchant Wholesalers (42449)

SIC

Wholesale-Durable Goods (5000), Wholesale-Machinery, Equipment & Supplies (5080), Air Courier Services (4513), Trucking (No Local) (4213)

akta.pro primary industry

Seller-Fulfilled Prime / Same-Day & Rapid Delivery Fulfillment Centers (TLALADAE)

akta.pro secondary industries

Automated / Robotics-Enabled Fulfillment Centers (AS/RS, AMRs, Goods-to-Person) (TLALADAL), Parcel Shipping, Labeling & Rate Shopping Platforms (CRAFAMAF), Pick/Pack & Value-Added Warehouse Services (Kitting, Returns Prep) (CRAFAMAD)

Keywords

• E-commerce fulfilment services
• Parcel delivery solutions
• Warehouse automation
• Shipping software platform
• Third-party logistics

Headquarters

HQ city

Dordrecht

HQ country

Netherlands

HQ region

Europe

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Fulfilment Services: QLS charges all-in fulfilment fees covering storage, goods receipt, inbound processing, inventory management, order processing, shipping costs, and packaging materials. Pricing is based on order volume with competitive rates due to high daily shipment volumes (tens of thousands daily). Customers benefit from economies of scale and fixed all-in rates with no surprises.
2. Parcel Service: Self-ship service where QLS picks up parcels from customer locations and ships via carrier partners. Free collection regardless of parcel volume. Customers generate shipping labels via my.QLS platform and pay per shipment at volume-discounted rates. Flexible service with no long-term commitment.
3. International Shipping: Worldwide shipping capabilities through carrier partnerships (DHL, FedEx, Deutsche Post, etc.). Revenue generated per international shipment with rates benefiting from QLS's aggregated volume across all customers.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

QLS provides end-to-end e-commerce fulfilment and parcel distribution services for webshops. Its core Fulfilment service covers goods receipt, storage, automated picking via AutoStore, packaging, shipping through 10+ carrier partners, and returns processing, priced under an all-in transparent model. The Pakketdienst (Parcel Service) lets self-shipping merchants hand off carrier management, while the proprietary my.QLS platform unifies inventory, order processing, label generation, and track-and-trace across 30+ webshop integrations.

Product overview

QLS is a Dutch e-commerce logistics company offering a unified fulfilment and parcel distribution platform for webshops. The core offering consists of two main service lines: Fulfilment (end-to-end outsourced logistics including storage, picking, packing, and shipping) and the Pakketdienst (parcel service for merchants who self-manage inventory). These services are powered by the proprietary my.QLS software platform, which integrates with 30+ webshop platforms and 10+ carriers. Supporting infrastructure includes AutoStore (automated storage and picking system) and Inpakmachine (automated packing machines), enabling high-volume, sustainable order processing. QLS has expanded internationally through acquisitions including ShopWeDo (Belgium) and J&J Global Fulfilment (UK/US/Canada/Australia), and recently integrated GOFO's last-mile delivery network into its carrier offering.

Differentiator

Problem solved

Functional benefit

Products and services

• Fulfilment End-to-end e-commerce fulfilment service for webshops covering goods receipt, storage, inventory management, automated order picking via AutoStore, packing with inpakmachines, shipping through 10+ carrier partners, and returns processing. Priced under a transparent all-in model starting from €1.95 per order.
• Pakketdienst (Parcel Service) Self-ship parcel delivery service where merchants retain their own inventory and packing while QLS handles carrier pickup, shipping label generation via my.QLS, and discounted parcel rates with 10+ carrier partners. Free collection regardless of volume and no long-term commitment, priced from €3.80 per package.
• my.QLS Platform Proprietary in-house shipping and fulfilment software platform providing real-time inventory management, order processing, shipping label generation, track-and-trace, returns management, and a custom RESTful API. Supports 30+ webshop platform integrations including Shopify, WooCommerce, Bol.com, Magento, Lightspeed, and Amazon, plus 10+ carrier connections for label generation.
• Bol.com Fulfilment Specialized fulfilment service for Bol.com marketplace sellers, offering an alternative to Bol.com's own fulfilment. QLS stores products in AutoStore, picks and packs orders, and handles shipping and returns integrated with the Bol.com platform, serving approximately 1,000 international Bol partners.

Quantifiable outcome

• 40% faster shipments achieved for TOV Essentials after switching to QLS
• +6 more outcomes

Named customers27 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration27 records

Feature5 records

Partnerships

19 partnerships are on record, tiered core and minor.

• GOFOcoreStrategic or Co-development Partner · 27 February 2026Strategic partnership integrating GOFO's last-mile delivery services into QLS's carrier network. Enables QLS clients to access GOFO's e-commerce-focused delivery with seamless API integration, real-time track-and-trace, and photo-based Proof of Delivery. QLS operates 20,000 m² of fulfillment space in Dordrecht and Alblasserdam, serving 3,000+ webshops. Partnership strengthens end-to-end e-commerce logistics across the Netherlands.
• J&J Global FulfilmentcoreOthers · 2 November 2025Acquisition of UK-based J&J Global Fulfilment adding seven new fulfillment centers in UK, US, Canada, and Australia. Strengthens QLS international position and adds ControlPort™ platform capabilities. CEO Emma Dempsey continues leadership. LDC exited as part of this transaction.
• Children's Hospitals of Orange (Kinderziekenhuizen van Orange)minorOthers · 1 April 2023Charitable partnership. QLS processed order fulfillment for Petje Op campaign caps, shipping thousands of caps. Employees participated in fundraising challenges.
• Bol.comcoreChannel Partner/ Reseller/ DistributorExisting partnership with Dutch marketplace Bol.com serving approximately 1,000 international sellers. QLS provides fulfillment services integrated with Bol.com's logistics options. Bol is building external 3PL network and QLS partnership is part of this ecosystem expansion.
• ShopWeDominorOthersAcquired fulfillment operations in Belgium. ShopWeDo operations brought under QLS organization as part of international expansion.
• PostNLcoreTechnology or IntegrationPrimary carrier partner for shipments within Netherlands and Belgium. Integrated via my.QLS platform for shipping label generation and tracking.
• DHLcoreTechnology or IntegrationCarrier partner for domestic and international shipments. Known for GOGREEN climate-neutral shipping option. Integrated via my.QLS platform.
• FedExcoreTechnology or IntegrationGlobal logistics partner for international shipments outside Europe. Integrated via my.QLS for worldwide shipping capabilities.
• DPDcoreTechnology or IntegrationCarrier partner for international shipments within Europe. Integrated via my.QLS platform.
• Deutsche PostcoreTechnology or IntegrationCarrier partner for worldwide shipments. Integrated via my.QLS platform.
• TrunkrscoreTechnology or IntegrationSame-day and next-day delivery service for Netherlands and Flanders. Integrated via my.QLS for fast delivery options.
• bpostcoreTechnology or IntegrationBelgian postal service partner for shipments to Belgium. Integrated via my.QLS platform.
• PostNordcoreTechnology or IntegrationScandinavian shipping specialist for packages to Denmark, Sweden, Norway, Finland. Integrated via my.QLS.
• CIRROcoreTechnology or IntegrationE-commerce shipping specialist for Europe and beyond. Integrated via my.QLS for expanded European coverage.
• SyncoreminorOthersAutoStore installation and expansion partner. Installed original AutoStore system and awarded expansion project for adding 40,000 bins to existing system.
• DFC DordrechtminorOthersLocal football club sponsorship. QLS is main sponsor of the sixth oldest football club in the Netherlands, founded 1883.
• DeetosSnelminorOthersKorfball club sponsorship. Local sports sponsorship in Dordrecht.
• Profila ZorggroepminorOthersSocial inclusion partnership. Men@Work team from Profila assists QLS with site maintenance, bus washing, container emptying, and box folding. Provides employment opportunities for people distance from labor market.
• Thuiswinkel.orgminorGTM or Marketing PartnerDutch e-commerce association membership. Listed as business partner on QLS website.

Scale indicators11 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Active Ants: Dutch e-commerce fulfillment provider operating multiple AutoStore-equipped warehouses across the Netherlands and Belgium. Directly comparable to QLS in target customer (webshops), technology stack (AutoStore-based automation), and Benelux focus.
• Monta: Netherlands-based e-commerce fulfillment and shipping software provider serving SMB and mid-market webshops. Overlaps with QLS's core fulfilment-plus-software proposition and Dutch/Benelux customer base.
• Sendcloud: European shipping and fulfillment platform founded in the Netherlands, integrating webshops with multiple carriers. Closely comparable to QLS's my.QLS layer and carrier-aggregation value proposition for webshops.
• Cubyn: France-based e-commerce fulfillment provider with automated warehouses serving D2C brands across Europe. Comparable business model (outsourced fulfilment for webshops) and overlap in cross-border European e-commerce logistics.
• Spring GDS: Cross-border e-commerce delivery specialist operating its own fulfillment and parcel network across Europe and globally. Comparable to QLS in cross-border webshop logistics and carrier aggregation.

Broad incumbents

• PostNL: Dutch national postal operator and QLS's primary domestic carrier partner; increasingly expanding into e-commerce fulfillment. Comparable in last-mile delivery and increasingly in fulfillment for Dutch webshops.
• DHL eCommerce / DHL Supply Chain: Global logistics incumbent offering end-to-end e-commerce fulfillment and parcel services at massive scale. Overlaps with QLS in fulfillment and parcel service categories but operates across much broader geographies and customer segments.
• FedEx: Global integrator providing international shipping and freight services to QLS's customer base. Comparable in international parcel delivery; one of QLS's carrier partners and a broader alternative for cross-border e-commerce.
• nShift: European multi-carrier shipping and transport management software platform. Comparable to QLS's my.QLS in connecting webshops and 3PLs with multiple carriers across Europe.

Emerging players

• fulfillmenttools: Germany-based SaaS platform for warehouse and fulfillment orchestration serving 3PLs and retailers. Adjacent to QLS's my.QLS software layer, with overlapping customer profiles among European fulfillment operators.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/qls.nl
• LinkedInlinkedin.com/company/qls-pakketdienst-en-fulfilment

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about QLS