WashDrop
WashDrop is a Thailand-based on-demand laundry collection and delivery service operating in Bangkok and Chiang Mai, serving tourists, digital nomads, and over 100 partner hotels through iOS/Android apps, a web platform, and multi-channel messaging, with three usage-based speed tiers.
- Company typePrivate
- Founded2016
- HeadquartersChangwat Chiang Mai, Thailand
- Headcount1–10
- GTM typeB2C
- OfferingServices
What WashDrop does
WashDrop is a Thailand-based, privately held laundry collection and delivery service founded in 2016 and headquartered in Chiang Mai. The company operates its own in-house cleaning facilities and delivery fleet, serving both individual consumers (primarily international tourists and digital nomads) and B2B partner hotels and local businesses across Bangkok and Chiang Mai. Service is accessed through iOS and Android mobile apps, a web platform, and messaging channels including LINE, WhatsApp, Facebook Messenger, Telegram, and Email, with sub-10-minute human response times and localization in 15 languages. Three core speed tiers are offered — Economy (3-day, THB 99/kg), Standard (next-day, THB 129/kg), and Express (same-day, 6-hour, THB 249/kg) — supplemented by paid add-ons such as ironing, temperature upgrades, fabric softener, drying method changes, and a hand-wash option for delicate items, with a minimum order of THB 599.
The business operates a usage-based revenue model with free collection and delivery within service zones, no upfront payment, and post-collection invoicing. Payment is accepted via card (Visa, Mastercard, Amex, JCB, UnionPay), PromptPay QR, or cash on delivery; overpayments on cash orders are credited to a WashDrop Wallet. Distribution is product-led and direct-to-consumer through the app and website, augmented by a B2B channel in which 100+ partner hotels serve as reception drop-off and pick-up points. Customer-reported scale metrics include 132,700+ customers served, 5.7M+ items cleaned and delivered, and a 4.9/5 average rating across 726 reviews on Google and the App Store. The company holds no disclosed institutional funding, operates with 1–10 employees, and is planning expansion into Pattaya, Phuket, Koh Samui, and Hua Hin.
WashDrop firmographics
Firmographics- Name
- WashDrop
- Legal name
- WashDrop Company Limited
- Website
- https://washdrop.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- WashDrop is a Thailand-based on-demand laundry collection and delivery service operating in Bangkok and Chiang Mai, serving tourists, digital nomads, and over 100 partner hotels through iOS/Android apps, a web platform, and multi-channel messaging, with three usage-based speed tiers.
- Ownership category
- akta.pro rank
WashDrop industry classification
Industry- Product category
- Laundry Services
- NAICS
- Drycleaning and Laundry Services (except Coin-Operated) (812320), Drycleaning and Laundry Services (8123)
- akta.pro primary industry
- Residential Pickup & Delivery Wash-and-Fold (HSAJACAA)
- akta.pro secondary industries
- Commercial / Small-Business Wash-and-Fold (Salons, Gyms, Spas, Airbnb Hosts) (HSAJABAE), Same-Day / Express Wash-and-Fold (HSAJABAB)
Keywords
Where WashDrop is headquartered
LocationHeadquarters
- HQ city
- Changwat Chiang Mai
- HQ country
- Thailand
- HQ region
- Asia
Offices2 records
Markets served
WashDrop business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Per-Kilogram Laundry Service: Customers pay per kilogram of laundry collected. Pricing varies by service speed: Economy (3 days) at THB 99/kg, Standard (next day) at THB 129/kg, and Express (same day) at THB 249/kg. Additional fees apply for ironing, temperature upgrades, drying method upgrades, fabric softener, and re-delivery.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Economy — THB 99/kg, 3-day turnaround |
| Usage-based | Pay-as-you-go | Standard — THB 129/kg, next-day turnaround |
| Usage-based | Pay-as-you-go | Express — THB 249/kg, same-day turnaround |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
WashDrop product offering
Product offeringCore offering
WashDrop is an on-demand laundry collection, cleaning, and delivery service that picks up customers' laundry from their home or hotel, cleans it at in-house facilities where every item is spot-checked and tracked, and returns it within 6 hours (Express), 24 hours (Standard), or 3 days (Economy). Customers book and manage orders through a mobile app (iOS/Android) or website, with free collection and delivery within service zones in Bangkok and Chiang Mai.
Product overview
WashDrop is a laundry service that collects, cleans, and delivers laundry to customers in as little as 6 hours. The offering consists of a web platform and mobile apps (iOS and Android) through which customers can access three core service tiers: Economy (3-day), Standard (next-day), and Express (same-day, 6 hours). Add-on services include ironing, fabric softener upgrades, temperature upgrades, and drying method options. The service operates in Bangkok and Chiang Mai, with expansion planned to Pattaya, Phuket, Koh Samui, and Hua Hin. A B2B offering serves over 100 partner hotels and local businesses. Customers can pay via credit/debit card, bank transfer/PromptPay, or cash on delivery, with a digital wallet feature for managing credits.
Differentiator
Problem solved
Functional benefit
Products and services
- Economy Laundry Service Standard on-demand laundry collection, cleaning, and delivery with a 3-day turnaround at THB 99 per kilogram. Available in Bangkok and Chiang Mai. Ironing available at THB 25 per piece. Free collection and delivery within service zones.
- Standard Laundry Service Next-day on-demand laundry collection, cleaning, and delivery service at THB 129 per kilogram with a 2-hour collection window. Ironing available at THB 29 per piece. Free collection and delivery within service zones in Bangkok and Chiang Mai.
- Express Laundry Service Same-day on-demand laundry collection, cleaning, and delivery service at THB 249 per kilogram, returning clean laundry in as little as 6 hours. Ironing available at THB 49 per piece. Free collection and delivery within service zones in Bangkok and Chiang Mai.
- Corporate/B2B Laundry Service B2B laundry service designed for partner hotels, hostels, guesthouses, and local businesses that want to outsource laundry operations or offer laundry services to their guests. Hotels act as collection and delivery points, with WashDrop handling pickup, cleaning at in-house facilities, and return delivery.
- WashDrop Mobile App (iOS and Android) Customer-facing mobile application available on iOS and Android that enables self-serve booking of laundry collection and delivery slots, real-time price estimates, order tracking, and integrated payments. Customers can also reach support via LINE, WhatsApp, Facebook Messenger, Telegram, or Email.
Quantifiable outcome
- 5.7M+ items cleaned and delivered to customers and partners
- +2 more outcomes
Companies that use WashDrop
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles2 records
WashDrop technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
WashDrop partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Partner Hotels (100+)coreWashDrop has established partnerships with over 100 hotels and local businesses in Bangkok and Chiang Mai. Hotels serve as collection and delivery points, with WashDrop collecting from and delivering to hotel reception. This B2B channel provides hotels with a value-added guest service while generating consistent customer volume for WashDrop.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
WashDrop competitors and assessment
Company assessmentDirect peers
- Tumbledry: India-based tech-enabled laundry and dry cleaning chain. Comparable asset-light service model scaling across multiple cities with mixed B2C/B2B customer base.
- Poplin: US on-demand laundry app connecting customers with independent laundry specialists. Comparable app-led model targeting consumers seeking convenient home pickup/delivery.
- Cleanly: US on-demand laundry pickup/delivery service with mobile app ordering and tiered turnaround options. Closely matches WashDrop's product-led growth model and consumer/hospitality segment focus.
- LaundryBar: Singapore-based on-demand laundry pickup/delivery service. Highly comparable as a Southeast Asian peer operating in a tourism-heavy, mobile-first market with similar per-kg pricing.
- Laundryheap: UK-headquartered on-demand laundry and dry cleaning pickup/delivery service operating in dozens of countries. Directly comparable to WashDrop's tech-enabled, multi-city pickup/delivery model targeting urban consumers.
- Rinse: US-based on-demand laundry and dry cleaning pickup/delivery service operating across multiple US cities. Closely comparable to WashDrop in business model (app-based ordering, own-driver collection/delivery, B2C + B2B).
- DhobiLite: India-based on-demand laundry and dry cleaning pickup/delivery service. Comparable tech-enabled laundry service operating across multiple cities in an emerging market with similar tourism/expat customer mix.
- ihateironing: UK-based dry cleaning and laundry pickup/delivery service. Comparable end-to-end tech-enabled model with own-driver collection and tiered turnaround options.
- HappyNest: US on-demand laundry pickup/delivery service focused on everyday apparel with scheduled pickup. Comparable subscription/recurring-pickup model and customer profile to WashDrop's tiered offering.
Others
- CleanCloud: Global SaaS platform providing laundry management software to dry cleaners and laundries. Adjacent enabler in the same industry — useful comparable for the technology layer that WashDrop has built in-house.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
WashDrop social profiles
Digital presenceWashDrop compliance and trust
Trust signalCompliance2 records
WashDrop financial estimates
Financial estimateRevenue estimate
Valuation estimate
WashDrop leadership team
Management profileNumber of profiles
WashDrop funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
WashDrop M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about WashDrop
What does WashDrop do?
WashDrop is an on-demand laundry collection, cleaning, and delivery service that picks up customers' laundry from their home or hotel, cleans it at in-house facilities where every item is spot-checked and tracked, and returns it within 6 hours (Express), 24 hours (Standard), or 3 days (Economy). Customers book and manage orders through a mobile app (iOS/Android) or website, with free collection and delivery within service zones in Bangkok and Chiang Mai.
Is WashDrop a public or private company?
WashDrop is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was WashDrop founded?
WashDrop was founded in 2016. It employs 1 to 10 people.
Where is WashDrop based?
WashDrop is headquartered in Changwat Chiang Mai, Thailand, in the Asia region.
How does WashDrop make money?
One revenue line is on record: per-Kilogram Laundry Service.
Who are WashDrop's main competitors?
Direct peers on record are Tumbledry, Poplin, Cleanly, LaundryBar, Laundryheap, Rinse, DhobiLite, ihateironing and HappyNest. CleanCloud is listed as an others.
Does WashDrop have an API?
No public API is recorded for WashDrop.
What industry is WashDrop in?
WashDrop's product category is Laundry Services. Its primary akta.pro industry code is HSAJACAA, Residential Pickup & Delivery Wash-and-Fold, with a secondary code of HSAJABAE, Commercial / Small-Business Wash-and-Fold (Salons, Gyms, Spas, Airbnb Hosts). Its NAICS code is 812320.