What Klant in Focus does

Klant in Focus is a Dutch for-profit private company headquartered in Bussum, Netherlands, founded in 2009. The company helps organizations improve the quality of their services through its customer satisfaction monitoring product, GovMetric CX, which appears to provide structured feedback collection and reporting capabilities for client organizations. The "GovMetric" branding suggests a likely orientation toward government and public-sector service providers in the Dutch market, though specific customer segment data is not available in the source material.

The company operates with a small team of 11–50 employees and runs as a privately held, self-funded business based on available firmographic signals — no funding rounds, investors, parent entities, or M&A activity are documented in the input. Its business model appears to be B2B SaaS-style software licensing for CX monitoring, but pricing model, contract structure, distribution channels, and revenue mechanics are not disclosed in the available data.

Klant in Focus's broader corporate profile — including ownership structure, management team, product technical architecture, geographic footprint beyond the Netherlands, certifications, partnerships, and customer base — could not be verified from the supplied sources, which returned only a verification/loading placeholder for the company website. This represents a significant data gap; any deeper assessment of technical depth, market position, or growth dynamics would require primary research.

Name

Klant in Focus

Website

https://klantinfocus.nl

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Klant in Focus is a Dutch private software company founded in 2009 that provides organizations, likely in the public sector, with its GovMetric CX customer satisfaction monitoring platform to help improve service quality.

Ownership category

akta.pro rank

Headquarters

HQ city

Bussum

HQ country

Netherlands

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Core offering

Klant in Focus helps organizations improve the quality of their services through GovMetric CX, a customer satisfaction monitor. The platform is used by organizations to collect, measure, and act on customer/service-user feedback to improve service delivery.

Product overview

The source content is a verification/loading page that does not contain any product or service information for Klant in Focus.

Differentiator

Problem solved

Functional benefit

Products and services

• GovMetric CX

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves1 record

Direct peers

• Questback: Nordic-origin feedback and experience management platform with strong presence in European public sector and enterprise CX programs. Comparable as a dedicated CX/survey vendor serving government and B2B customers.
• Typeform: Conversational form and survey platform used to collect customer and audience feedback with strong UX. Competes with Klant in Focus for organizations building citizen or customer satisfaction questionnaires and feedback flows.
• GovMetric: UK-based provider of citizen feedback and customer satisfaction tools for local government. Klant in Focus's product is explicitly named 'GovMetric CX', indicating either a partnership, resale, or branded deployment of the GovMetric platform to the Dutch market.

Broad incumbents

• SurveyMonkey: Widely adopted survey and feedback platform used by organizations of all sizes, including public-sector bodies, to design and deploy satisfaction questionnaires. A frequent substitute or competitor to GovMetric CX in the citizen feedback use case.
• Medallia: Enterprise customer and employee experience platform used by government agencies and large organizations to collect and act on feedback. Competes in the same CX measurement category as GovMetric CX but at far larger scale and price points.
• Qualtrics: Global enterprise experience management platform offering customer and citizen feedback, analytics, and dashboards. Overlaps with Klant in Focus on CX measurement but serves a much broader market across private and public sectors with a significantly larger product suite.

Emerging players

• CitizenLab: Belgian-headquartered citizen engagement platform for local governments, covering surveys, idea collection, and participatory budgeting. Directly comparable as a European government-focused feedback and engagement vendor serving municipalities.
• Bang the Table: Community and stakeholder engagement platform used by local governments to run online surveys, consultations, and feedback programs. Comparable niche competitor in the government citizen feedback space.
• LimeSurvey: Open-source survey application widely used by public administrations and NGOs to run feedback questionnaires. A lower-cost substitute for Klant in Focus's GovMetric CX offering in the same citizen satisfaction use case.
• Delib: Provider of citizen engagement tools for UK and international local authorities, including surveys and consultation platforms. Overlaps with Klant in Focus on the citizen satisfaction and consultation use case for public-sector clients.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights4 records

Customer concentration

• Xx.com/klantinfocus

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Klant in Focus