Gifford Health Care

What Gifford Health Care does

Gifford Health Care is a nonprofit, community-owned health system headquartered in Randolph, Vermont, operating a 25-bed Critical Access Hospital (Gifford Medical Center) and a network of family health centers, specialty clinics, and senior living facilities across central Vermont and the Upper Valley. Founded over 120 years ago, the organization employs 101–250 staff and 86 providers delivering primary care, obstetrics/midwifery, general surgery, orthopedics (including the first TMINI robotic-assisted total knee arthroplasty program in Vermont), emergency medicine, oncology, radiology (with a 70cm-bore mobile MRI), rehabilitation, behavioral health, and senior care services. Its portfolio is anchored by a 1977-vintage midwife-led Birthing Center — the first in Vermont and New England — and an end-of-life program featuring Garden Rooms supported by the Last Mile Fund.

The technology stack is built primarily on third-party platforms: a MEDITECH Cloud patient portal for messaging, scheduling, lab results, and prescription renewals; the Doorstep by ClearBalance digital billing platform for text/email-based patient payments; a TMINI robotic surgery system; and a mobile MRI unit with ComforTone noise reduction. No proprietary software, API surface, or AI/ML capabilities are described. Operational integrations include co-location with Clara Martin Center for behavioral health, outreach cardiology and echocardiography reads via Dartmouth-Hitchcock Medical Center, and DHART helicopter transport for emergency transfers.

Revenue is generated primarily through fee-for-service billing of medical services to patients and insurance payers (Medicare, Medicaid, Green Mountain Care, Dr. Dynasaur, Ladies First, commercial), supplemented by charitable donations and grants. Financial assistance and payment plans are administered through the Health Connections program. The system is not backed by private equity or venture capital, has no parent company, and operates as a 501(c)(3) governed by an independent Board of Directors. Strategic partnerships — with Dartmouth-Hitchcock, ClearBalance, HealthHUB, Clara Martin Center, area congregations, and state/federal grant programs — underpin both clinical delivery and community fundraising (Last Mile 2025 raised $162,000, cumulative >$1.8M).

Name

Gifford Health Care

Legal name

Gifford Health Care

Website

https://giffordhealthcare.org

Company type

Private

Founded year

1900

Operating status

Operating

Headcount range

101–250 employees

Short description

Gifford Health Care is a nonprofit 25-bed Critical Access Hospital and integrated clinic network in Randolph, Vermont, serving central Vermont and the Upper Valley with primary, specialty, maternity, surgical, emergency, and senior care across five primary care locations and affiliated facilities.

Ownership category

akta.pro rank

Product category

Community Hospital Services

NAICS

Nursing Care Facilities (Skilled Nursing Facilities) (62311), Nursing Care Facilities (Skilled Nursing Facilities) (6231), Nursing and Residential Care Facilities (623), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Care Management & Care Coordination (Home & Community-Based) (HLAFAEAL)

akta.pro secondary industries

Benefits, Insurance & Long-Term Care Planning Navigation (Medicare/Medicaid/LTC) (HLADALAI), In-Home Hospice Nursing Visits (RN/LPN) (HSABAFAL), Benefits, Insurance & Entitlement Navigation (Medicare/Medicaid/VA/LTC) (HSABAIAG)

Keywords

• Community hospital services
• Critical access hospital
• Primary care clinics
• Birthing center services
• Rural healthcare network

Headquarters

HQ city

Randolph

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Healthcare Services Revenue: Revenue generated from providing medical services including primary care, specialty care, emergency department, inpatient care, diagnostic testing, surgeries, and midwifery/birthing services. Services are billed to patients and/or their insurance providers.
2. Digital Billing Services: Digital billing platform partnership with ClearBalance for healthcare bill management. Patients can pay bills through text or online portal.
3. Donations and Charitable Contributions: Donations from community members supporting the organization's mission to provide high-quality compassionate care. Includes Last Mile Fund for end-of-life care support.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Gifford Health Care operates a 25-bed Critical Access Hospital and a network of primary care, specialty care, and senior care facilities across central Vermont, delivering inpatient, outpatient, and 24/7 emergency medical services. Its portfolio includes a pioneering midwife-led Birthing Center, primary care/pediatrics, orthopedics with TMINI robotic surgery, diagnostic imaging, rehabilitation, end-of-life care with the Garden Rooms and Last Mile Fund, and senior living services. The organization is a Patient-Centered Medical Home and Federally Qualified Health Center serving patients of all ages.

Product overview

Gifford Health Care is a nonprofit, community-focused health system based in Randolph, Vermont, operating as a 25-bed Critical Access Hospital with multiple family health centers across the region. The organization offers a unified portfolio of inpatient, outpatient, and emergency services organized around its core hospital (Gifford Medical Center) and affiliated clinics. Key products include the MEDITECH Cloud-powered Patient Portal for health information access, the Birthing Center (a pioneer in midwife-led family-centered care since 1977), Digital Billing via Doorstep by ClearBalance for streamlined payment processing, Orthopedics with TMINI robotic surgery (first in Vermont), Emergency Department with 24/7 coverage, End-of-Life/Palliative Care with Garden Rooms and the Last Mile Fund, Primary Care/Pediatrics across five clinics, Rehabilitation Therapy, and School-Based Health Clinics. Services are delivered through primary care locations in Berlin, Bethel, Chelsea, Rochester, and Randolph; specialty care at Gifford Medical Center, Berlin Specialty Care, Kingwood, and Sharon; and senior services including Menig Nursing Home and Strode Independent Living. The Community Health Team and Chronic Care Management programs extend care coordination beyond clinical visits.

Differentiator

Problem solved

Functional benefit

Brands

• Last Mile: Charitable fundraising program supporting end-of-life care, hosting annual Ride, Run & Walk event. Raised over $1.8 million cumulatively since inception, with $162,000 raised in 2025.
• Garden Rooms
• Last Mile Fund

Products and services

• Gifford Patient Portal Web-based patient portal powered by MEDITECH Cloud enabling patients to securely message providers, view appointments, access billing statements, submit payments, review lab results, request prescription renewals, and view visit history.
• Birthing Center Midwife-led, family-centered birth care center with 24-hour certified nurse-midwife coverage, OB/GYN backup, water birth, VBACs, and pain management options including nitrous oxide, epidurals, and hydrotherapy.
• Primary Care and Pediatrics Primary care delivered at five family-friendly clinics by family and internal medicine doctors, physician assistants, and nurse practitioners, providing personalized care from birth through end-of-life.
• General Surgery Wide range of surgical procedures including skin lesion removal, wound care, breast care, hernia surgery, gallbladder removal, EGD, colonoscopies, appendectomies, and gastrointestinal cancer diagnosis.
• Emergency Department 24/7 emergency care facility providing treatment for acute illnesses and injuries with experienced physicians and nurses, offering low wait times and diagnostic technology including CT scans and MRIs.
• End-of-Life and Palliative Care (Garden Rooms) Patient-centered comfort care featuring two unique Garden Rooms designed for end-of-life patients, with advanced symptom relief, pain management, family support, and coordination with hospice partners, supported by the Last Mile Fund.
• Orthopedics and TMINI Robotic Surgery Surgical and non-surgical orthopedic care for bones, joints, and tendons including ankle, foot, hand, wrist, shoulder, elbow, hip, and knee injuries, with TMINI robotic-assisted total knee arthroplasty.
• Radiology Services Diagnostic imaging including bone densitometry, CT scans, digital mammography, interventional radiology, MRI with 70cm patient opening and ComforTone noise reduction, ultrasound, and stereotactic breast biopsies.
• Chronic Care Management Medicare program for patients with two or more chronic conditions, offering care plan coordination, direct access to a care coordinator, medication management, and medical services coordination.
• Community Health Team (Blueprint) Health coaching and wellness support including Healthier Living Workshops, Diabetes Prevention Program, Tobacco Cessation Program, plus assistance finding resources such as food, housing, and transportation.
• Rehabilitation Therapy
• Gynecology, Obstetrics, and Midwifery Comprehensive women's health services from adolescence through menopause including annual screenings, prenatal care, vaginal and cesarean births, laparoscopic surgeries, colposcopy, biopsies, menopause care, and contraceptive counseling.
• Digital Billing (Doorstep by ClearBalance) Digital billing platform enabling patients to receive medical bills and statements via text or email with secure online payment options, simplifying healthcare bill management.

Quantifiable outcome

• Last Mile 2025 raised $162,000 with 650+ participants and 58 business sponsors
• +4 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Eight partnerships are on record, tiered minor and core.

• Outside Property Management FirmminorOthers · 23 January 2025Gifford hired an outside firm to manage the Randolph Center Apartments, enabling the organization to concentrate more on healthcare needs.
• Dartmouth-Hitchcock Medical CentercoreStrategic or Co-development PartnerDr. Bruce Andrus spent close to 20 years as cardiologist at DHMC and serves as consulting cardiologist at Gifford, providing weekly outreach. echocardiography studies are read by Dartmouth-Hitchcock cardiologists. DHART helicopter transportation available for emergency transfers.
• HealthHUBcoreStrategic or Co-development PartnerCollaboration with HealthHUB to provide preventative dental care to Gifford patients at their locations.
• ClearBalance (Doorstep)coreTechnology or IntegrationDigital billing platform partnership enabling patients to receive and pay medical bills via text messaging and online payment options.
• Clara Martin CentercoreStrategic or Co-development PartnerMental health services co-located at Chelsea Health Center building, providing mental health help for people of all ages in the community.
• Area CongregationsminorOthersFifteen active volunteer chaplains representing ten area congregations supporting the Volunteer Chaplaincy Program at Gifford Medical Center and Menig Nursing Home.
• Vermont Technical CollegeminorOthersCommunity resource partner; aquatics therapy available at Vermont Technical College's nearby SHAPE facility.
• Tri-Valley TransitminorOthersCommunity resource partner providing transportation services to support patient access to healthcare.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Central Vermont Medical Center: A community hospital in Berlin, Vermont (now part of UVM Health Network) operating as the closest geographic peer to Gifford. Both serve central Vermont with primary care, specialty, and inpatient services, and compete for the same patient base in the Randolph–Berlin corridor.
• Springfield Hospital: A small community hospital in Springfield, Vermont. Comparable in scale and rural nonprofit model, providing primary care, specialty, and inpatient services to a similar small-town Vermont population.
• Mount Ascutney Hospital and Health Center: A Critical Access Hospital in Windsor, Vermont affiliated with the Dartmouth-Hitchcock system. Comparable as a small Vermont rural nonprofit offering primary care, specialty, rehabilitation, and senior services in a similar service model to Gifford.
• North Country Hospital: A Critical Access Hospital in Newport, Vermont serving a rural northeast Vermont community. Highly comparable as a similarly sized rural nonprofit with primary care, specialty, and inpatient services across a dispersed geography.
• Upper Connecticut Valley Hospital: A Critical Access Hospital in Colebrook, New Hampshire. Comparable as a small rural nonprofit providing primary care, emergency, and limited inpatient services in an extremely rural setting similar to Gifford's service area.
• Brattleboro Memorial Hospital: A community hospital in Brattleboro, Vermont. Comparable as a Vermont-based nonprofit hospital providing primary, specialty, birthing, and emergency services to a rural southern Vermont community.
• Cottage Hospital: A small Critical Access Hospital in Woodsville, New Hampshire serving the Upper Connecticut River Valley. Directly comparable in scale, rural nonprofit structure, and integrated primary/specialty/senior services.
• Northeastern Vermont Regional Hospital: A Critical Access Hospital in St. Johnsbury, Vermont. Comparable as another small Vermont nonprofit hospital offering primary care, specialty services, birthing, and senior care to a rural population.

Broad incumbents

• Dartmouth-Hitchcock Medical Center: The academic medical center that already partners with Gifford for cardiology, imaging reads, and emergency transport. Functions as both a key referral partner and a broader incumbent whose tertiary capabilities and network expansion could compete with Gifford's service lines.
• University of Vermont Health Network: The dominant vertically integrated health system in Vermont. Serves as both a competitive threat (via owned community hospitals like CVMC) and a potential affiliation partner for small independents like Gifford.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCWKBuvsAKA0P-yDrXKewCxw
• Facebookfacebook.com/GiffordMedicalCenter
• LinkedInlinkedin.com/company/gifford-medical-center
• Instagraminstagram.com/giffordhealthcare

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gifford Health Care