Dwellness
Dwellness is a privately held, Las Vegas-based home warranty provider founded in 1986, selling tiered annual subscription plans covering HVAC, plumbing, electrical, and major appliances to homeowners and small businesses across Southern Nevada, coordinated through a vetted vendor network.
- Company typePrivate
- Founded1986
- HeadquartersLas Vegas, United States
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Dwellness does
Dwellness (legal entity National Home Warranty INC, DBA Dwellness Home Warranty) is a privately held, Las Vegas-based home warranty provider founded in 1986 and operating exclusively across Southern Nevada, including Las Vegas, Henderson, North Las Vegas, Boulder City, and surrounding communities. The company sells annual subscription home warranty plans — Essential, Enhanced, and Premium — that cover HVAC, plumbing, electrical systems, and major appliances (dishwasher, range/oven/cooktop, built-in microwave, washer/dryer, refrigerator, garage door opener), plus optional add-ons for well pump, sump pump, septic system, duct cleaning, re-key, and pest control. A proprietary "Tel-e-tech" video troubleshooting service allows remote diagnosis before dispatching service calls.
The underlying technology is a service coordination platform connecting policyholders with a curated vendor network (notably Dr. Cool Services for HVAC and plumbing) under a 97% claim approval rate and 85% first-visit resolution target. Operations are phone-driven with dedicated lines for new customer inquiries (702-509-7007) and existing customers (702-641-8888), supported by a website portal for quotes and claim filing. Dwellness holds Better Business Bureau accreditation and affiliate memberships with the Las Vegas Board of Realtors and Henderson Chamber of Commerce, generating lead flow through real estate transactions and local community events.
Revenue is generated through annual recurring subscription premiums on a locked-rate basis, supplemented by a $100 per-trade service call fee paid at the time of each covered service request. The go-to-market is sales-led and direct-to-consumer, with no third-party resellers. The company employs 51-100 people, has no disclosed external funding, and operates as an independent local business with no parent company.
Dwellness firmographics
Firmographics- Name
- Dwellness
- Legal name
- National Home Warranty INC
- Website
- https://dwellness.house
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Dwellness is a privately held, Las Vegas-based home warranty provider founded in 1986, selling tiered annual subscription plans covering HVAC, plumbing, electrical, and major appliances to homeowners and small businesses across Southern Nevada, coordinated through a vetted vendor network.
- Ownership category
- akta.pro rank
Dwellness industry classification
Industry- Product category
- Home Warranty Services
- NAICS
- Personal and Household Goods Repair and Maintenance (8114), Appliance Repair and Maintenance (811412), Home and Garden Equipment Repair and Maintenance (811411)
- SIC
- Services-To Dwellings & Other Buildings (7340), Services-Miscellaneous Repair Services (7600)
- akta.pro primary industry
- Home Warranty / Residential Service Contracts (Systems & Appliances) (FSAJALAG)
Keywords
Where Dwellness is headquartered
LocationHeadquarters
- HQ city
- Las Vegas
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Dwellness business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Others
Revenue model
- Home Warranty Annual Premiums: Annual subscription-based home warranty plans (Essential, Enhanced, Premium) providing coverage for systems and appliances. Once enrolled, rates remain locked and do not change.
- Trade Call Fees: Service call fees of $100 per trade charged when customers request service for covered items. Separate fees apply for different trades (e.g., separate fee for electrical vs plumbing issues).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Essential Plan - Basic coverage for systems and appliances |
| Subscription | Annual | Enhanced Plan - Expanded coverage with unlimited Tel-e-tech |
| Subscription | Annual | Premium Plan - Maximum coverage with fastest service |
| Unit Pricing | Pay-as-you-go | Trade Call Fee - Per service visit charge |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Dwellness product offering
Product offeringCore offering
Dwellness sells annual home warranty subscription plans (Essential, Enhanced, and Premium tiers) to homeowners in Southern Nevada, providing repair-or-replace coverage for HVAC, plumbing, electrical systems, and major appliances. When breakdowns of covered items occur due to normal wear and tear, customers pay a per-trade service call fee and Dwellness coordinates licensed, vetted technicians (including Dr. Cool Services for HVAC and plumbing) to perform the repair. Optional add-ons extend coverage to well pumps, sump pumps, septic systems, and duct cleaning.
Product overview
Dwellness offers a home warranty platform with three tiered plans (Essential, Enhanced, and Premium) that provide coverage for major home systems and appliances. The Essential Plan covers core HVAC, plumbing, electrical systems and basic appliances. The Enhanced Plan expands coverage to include clothes washer/dryer, refrigerator, and additional appliance components. The Premium Plan delivers comprehensive coverage with unlimited refrigerant, 24-hour service, and no maintenance trade call fees. Optional add-ons include well pump coverage, sump pump coverage, duct cleaning, septic tank system coverage, re-key services, and pest control. The company operates as a local Nevada home warranty provider serving the Las Vegas metropolitan area.
Differentiator
Problem solved
Functional benefit
Products and services
- Essential Plan Basic annual home warranty plan covering HVAC heating/cooling systems, plumbing systems and stoppages, electrical systems, dishwasher, range/oven/cooktop, built-in microwave, garage door opener, ceiling exhaust and attic fans, re-key, pest control, and routine maintenance plans; includes one Tel-e-tech video troubleshooting session per month.
- Enhanced Plan Mid-tier annual home warranty plan that builds on the Essential Plan by adding coverage for mismatched systems, improper installation/repair/modification, permits/code violations, ceiling fan replacement, clothes washer/dryer, kitchen refrigerator, and enhanced appliance component coverage (dishwasher racks/rollers/baskets, range/oven/cooktop clocks/racks/handles, built-in microwave interior lining/door glass/clocks/handles/shelves, garage door opener remote transmitters and key pads); includes unlimited Tel-e-tech video troubleshooting.
- Premium Plan Top-tier annual home warranty plan providing the most comprehensive coverage: all Enhanced Plan inclusions plus unlimited air conditioning refrigerant, ceiling exhaust and attic fans, portable A/C delivery and set-up (limit 2), manufacturer's warranty coverage, 24-hour service response, and no trade call fee for maintenance (one per year); includes unlimited Tel-e-tech video troubleshooting.
- Well Pump Coverage Optional add-on coverage for well pump systems, including mechanical, electrical, and plumbing components, for homes that rely on well water.
- Sump Pump Coverage Optional add-on coverage for sump pump systems including malfunction during groundwater conditions, pump activation issues, electrical failures, and mechanical wear.
- Duct Cleaning Coverage Optional add-on for duct cleaning maintenance service to help maintain HVAC system performance and indoor air quality.
- Septic Tank System Coverage Optional add-on covering septic tank pumping, system failure, ejector pump malfunctions, and wastewater management.
Quantifiable outcome
- 97% of customer claims are approved
- +2 more outcomes
Companies that use Dwellness
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles2 records
Dwellness technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Dwellness partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Dr. Cool ServicescoreLicensed, vetted HVAC and plumbing service provider used exclusively by Dwellness for repair services. Ensures consistent service quality and standards across all service calls. Represents the company's trusted vendor network for home system repairs.
Scale indicators6 records
Recent moves4 records
Expansion highlights3 records
Dwellness competitors and assessment
Company assessmentBroad incumbents
- First American Home Warranty: Major national home warranty company offering similar systems and appliance coverage, including HVAC, plumbing, and electrical. Competes head-to-head in Nevada with broader geographic reach and real-estate channel penetration.
- American Home Shield: Largest U.S. home warranty provider (owned by Frontdoor), offering comparable HVAC, plumbing, electrical, and appliance coverage across all 50 states. Directly competes with Dwellness in the Las Vegas market but operates at massive national scale.
- Cinch Home Services: National home warranty brand offering systems and appliance coverage with built-in appliance and HVAC protection plans. A scaled multi-product competitor in the same category as Dwellness.
- Old Republic Home Protection: Established national home warranty provider with strong real estate agent channel penetration, offering comparable systems and appliance coverage. Competes with Dwellness particularly in the realtor-driven transaction segment.
Emerging players
- Landmark Home Warranty: Smaller multi-state home warranty provider offering comparable systems and appliance coverage. Less scale than Dwellness but competes in adjacent regional markets.
Direct peers
- Home Warranty of America: National home warranty carrier offering similar HVAC, plumbing, electrical, and appliance plans. Competes directly with Dwellness for the same residential customer base.
- America's Preferred Home Warranty: Mid-sized home warranty company offering HVAC, plumbing, electrical, and appliance plans with tiered coverage. Competes for the same homeowner and realtor-referred customer base.
- 2-10 Home Buyers Warranty: Major home warranty provider with a strong builder-warranty and real estate transaction focus. Competes for new-construction and resale warranty customers in the Las Vegas market.
- Choice Home Warranty: Direct national competitor offering two-tier home warranty plans (Basic and Total) covering similar systems and appliances as Dwellness. Targets the same homeowner and real estate transaction segments.
- Liberty Home Guard: Direct home warranty competitor with customizable plans covering HVAC, plumbing, electrical, and appliances. Competes for the same homeowner and real estate transaction customers.
Market position
Strengths2 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Dwellness social profiles
Digital presenceDwellness financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dwellness leadership team
Management profileNumber of profiles
Profiles1 record
Dwellness funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dwellness M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dwellness
What does Dwellness do?
Dwellness sells annual home warranty subscription plans (Essential, Enhanced, and Premium tiers) to homeowners in Southern Nevada, providing repair-or-replace coverage for HVAC, plumbing, electrical systems, and major appliances. When breakdowns of covered items occur due to normal wear and tear, customers pay a per-trade service call fee and Dwellness coordinates licensed, vetted technicians (including Dr. Cool Services for HVAC and plumbing) to perform the repair. Optional add-ons extend coverage to well pumps, sump pumps, septic systems, and duct cleaning.
Is Dwellness a public or private company?
Dwellness is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Dwellness founded?
Dwellness was founded in 1986. It employs 51 to 100 people.
Where is Dwellness based?
Dwellness is headquartered in Las Vegas, United States, in the North America region.
How does Dwellness make money?
Two revenue lines are on record. Home Warranty Annual Premiums are the primary driver. The others are trade Call Fees.
Who are Dwellness's main competitors?
Broad incumbents on record are First American Home Warranty, American Home Shield, Cinch Home Services and Old Republic Home Protection. Landmark Home Warranty is listed as an emerging player. Direct peers are Home Warranty of America, America's Preferred Home Warranty, 2-10 Home Buyers Warranty, Choice Home Warranty and Liberty Home Guard.
Does Dwellness have an API?
No public API is recorded for Dwellness.
What industry is Dwellness in?
Dwellness's product category is Home Warranty Services. Its primary akta.pro industry code is FSAJALAG, Home Warranty / Residential Service Contracts (Systems & Appliances). Its NAICS code is 8114 and its SIC code is 7340.