Global Telecom

What Global Telecom does

Xtel Communications, doing business as Global Telecom and operating from Mt Laurel Township, New Jersey, is a privately held, independently owned facilities-based telecommunications carrier founded around 1999. The company operates its own geo-redundant fiber optic backbone and delivers a bundled portfolio spanning Unified Communications-as-a-Service (cloud voice, SIP trunking, hosted fax, POTS replacement, emergency mass notification, and the FlexPoint calling integration for Microsoft Teams, Zoom, and Webex), Network Connectivity (internet, SD-WAN, 5G/LTE, WiFi), and Managed Cybersecurity (SOC-as-a-Service, Managed XDR/EDR, DDoS mitigation, managed firewall, penetration testing, and awareness training). An adjacent sub-brand, XMediusFAX, provides fax-to-email and fax server solutions, while a newer sub-brand, Xtel.ai, signals entry into AI capabilities.

Revenue is generated primarily through monthly recurring subscriptions and quote-based contracts across voice, connectivity, and managed security services, with secondary revenue from professional services for implementation and migration. Xtel serves Northeast US customers across five primary verticals—Education (school districts, charter schools, and academies, often via E-rate eligible services), Healthcare (HIPAA-compliant communications), Government (townships, counties, and public agencies), Legal (secure fax and confidential communications), and general Business (financial, professional services, and SMBs). Go-to-market combines enterprise field sales for large public-sector and education accounts, inside sales for mid-market and SMB customers, and a partner program for resellers and managed service providers; marketing is supported by content (blog, case studies, video, LinkedIn newsletter) and active social channels. No funding rounds, acquisitions, or management team disclosures are present in the available data.

Name

Global Telecom

Legal name

Xtel Communications

Website

https://gtb.net

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Xtel Communications is a privately held, facilities-based telecom carrier serving Northeast US Education, Healthcare, Government, Legal, and Business customers with bundled Unified Communications, Network Connectivity, and Managed Cybersecurity services delivered over its own geo-redundant fiber backbone.

Ownership category

akta.pro rank

Product category

Business Telecommunications and Managed Network Services

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Wired Telecommunications Carriers (517111), All Other Telecommunications (5178)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Fixed Wireless Access (FWA) Broadband Providers (HDAIABAE)

Keywords

• Unified communications services
• Managed cybersecurity services
• Business network connectivity
• Facilities-based telecom carrier
• Cloud-based phone systems

Headquarters

HQ city

Owings Mills

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Telecommunications Services: Recurring revenue from voice services, SIP trunking, hosted fax, POTS replacement, and 5G/LTE connectivity solutions. Revenue generated through monthly service fees based on usage tiers and feature packages.
2. Network Connectivity Services: Recurring fees for internet connectivity, SD-WAN, WiFi, and network solutions. Typically billed monthly based on bandwidth tiers and service level agreements.
3. Managed Cybersecurity Services: Subscription-based managed security services including SOC-as-a-Service, Managed XDR, EDR, firewall management, DDoS mitigation, and cybersecurity awareness training.
4. Unified Communications (UCaaS): Cloud-based unified communications platform providing voice, collaboration, emergency mass notifications, and mobility solutions. Revenue from per-user or per-seat subscription models.
5. Professional Services: Implementation, configuration, and on-going technical support services for deployments, system migrations, and custom integrations.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

Global Telecom (Xtel Communications) operates as an independently owned, geo-redundant facilities-based telecommunications carrier providing unified communications, network connectivity, and managed cybersecurity services to small, mid-sized and enterprise customers. Its portfolio centers on cloud-based UCaaS (voice, collaboration, emergency mass notification, SIP trunking, hosted fax, POTS replacement, mobility), network solutions (Internet, SD-WAN, 5G/LTE, WiFi), and managed security services (SOC-as-a-Service, Managed XDR, Managed EDR, managed firewall, DDoS mitigation, penetration testing, awareness training), sold on a recurring subscription basis with implementation and migration professional services.

Product overview

Xtel Communications is a telecommunications, cloud, and cybersecurity company with over 25 years of experience offering a comprehensive portfolio of unified communications, network connectivity, and security solutions. The company operates a geo-redundant, facilities-based network with fiber optic backbone. Its product portfolio centers on three core offerings: Unified Communications (voice services, collaboration, FlexPoint for MS Teams/Zoom/Webex integration, SIP Trunking, Hosted Fax, Emergency Mass Comms, Mobility, and POTS Replacement), Network Solutions (Internet, SD-WAN, 5G/LTE, WiFi), and Cybersecurity Solutions (SOC as a Service, Managed XDR, Managed EDR, DDoS Mitigation, Managed Firewall, Penetration Testing, Cybersecurity Awareness Training). Additional offerings include Xtel.ai for AI capabilities and XMediusFAX for fax services.

Differentiator

Problem solved

Functional benefit

Brands

• FlexPoint: Calling services for MS Teams, Zoom & Webex
• MaX UC
• MyPhone Connector
• XMediusFAX

Products and services

• Unified Communications (UCaaS) Cloud-based unified communications platform providing business phone services, collaboration, emergency mass notifications, mobility, and hosted fax for organizations across education, healthcare, government, legal and business verticals.
• Network Connectivity Solutions Business internet, SD-WAN, 5G/LTE connectivity, and managed WiFi services delivered over a geo-redundant facilities-based carrier network for enterprise and mid-market customers.
• Managed Cybersecurity Solutions Subscription-based managed cybersecurity offering covering 24/7 monitoring, endpoint and extended detection and response, managed firewall, DDoS mitigation, penetration testing, and security awareness training for organizations.
• FlexPoint Sub-brand product providing calling services integrated with Microsoft Teams, Zoom, and Webex, enabling voice calling capabilities inside those collaboration platforms.
• SIP Trunking Standalone SIP trunking service for voice communications over IP networks, used by organizations to connect IP-PBX systems to the public telephone network.
• XMediusFAX (Hosted Fax / Fax-to-Email) Cloud-based hosted fax solution enabling fax-to-email functionality for organizations that need secure document transmission, particularly in healthcare, legal, and government.
• Xtel.ai AI-focused sub-brand product offering artificial intelligence capabilities as part of the Xtel Communications portfolio.

Quantifiable outcome

• Firewall replacement completed in under 24 hours for Greenwich Township School District
• +3 more outcomes

Named customers68 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• Microsoft TeamscoreTechnology or IntegrationIntegration partnership providing calling services for Microsoft Teams, enabling users to leverage Xtel's telecommunications infrastructure within the Teams platform
• ZoomcoreTechnology or IntegrationCalling services integration with Zoom, providing telecommunications capabilities within the Zoom collaboration platform
• WebexcoreTechnology or IntegrationCalling services integration with Cisco Webex, enabling unified communications capabilities within the Webex ecosystem
• VerizonsupportingStrategic or Co-development PartnerCoordinated internet installation partnership where Xtel works with Verizon for customer connectivity deployments

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Comcast Business: Large incumbent cable/communications provider offering voice, internet, and managed services to SMB and enterprise — competes broadly with Xtel's connectivity and UCaaS lines.
• Lumen Technologies: Large incumbent carrier providing fiber, UCaaS, and managed network services to enterprise and government — overlapping with Xtel's connectivity and government-vertical offerings.
• Verizon Business: National carrier offering wireline, wireless, UCaaS, and managed services — competes with Xtel across connectivity and voice and is also an installation partner.

Direct peers

• Nextiva: UCaaS and contact center provider with strong SMB positioning; competes head-to-head for the unified communications wallet that Xtel targets.
• Vonage (Ericsson): Communications APIs and UCaaS provider (now part of Ericsson); overlaps with Xtel's voice, SIP trunking, and UCaaS product set for SMB and enterprise.
• 8x8: Cloud UCaaS and contact center provider competing for the same SMB and mid-market voice buyers with integrated communications and subscription pricing.
• Mitel: Business communications provider offering UCaaS, on-premises, and hybrid voice solutions — directly comparable to Xtel's telephony and POTS replacement portfolio.
• RingCentral: Cloud-native UCaaS leader providing voice, collaboration, and contact center to SMB and mid-market — directly comparable to Xtel's UCaaS offering and target segments.
• Granite Telecommunications: Telecommunications services provider focused on multi-location enterprises, government, and education — closely aligned with Xtel's verticals and POTS replacement focus.
• TPx Communications: Managed connectivity and UCaaS provider for SMB and mid-market; comparable business model to Xtel with bundled voice, internet, and managed services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/globaltel_gtb
• YouTubeyoutube.com/channel/UCWsXseK0u-wnwDqa8mV8HcA
• Facebookfacebook.com/globaltelecombrokers
• LinkedInlinkedin.com/company/global-telecom-gtb-

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Global Telecom