What Liberty Technology does

Liberty Technical Solutions, LLC (doing business as LibertyTech, LTS) is a privately held IT Managed Service Provider founded in 1999 and headquartered in Marshfield, Missouri. The firm delivers fully managed IT services, cybersecurity, cloud services, compliance consulting, and virtual CIO (vCIO) advisory to clients ranging from startups to enterprise, with claimed national service coverage from the East Coast to the West Coast. Its primary verticals are healthcare, legal, finance, government, construction, and entertainment, and it is differentiated in inputs by a compliance-heavy practice spanning CJIS, NIST, SOC II, HIPAA, FedRAMP, and ISO 27001 frameworks.

The company's core technology stack is built on Microsoft 365 and Microsoft Azure, augmented by Zero Trust endpoint protection, AI-powered email threat detection with 24/7 tenant monitoring, cloud backup with redundancy, and a UCaaS platform combining encrypted voice, video, messaging, and collaboration. Service quality is emphasized through self-reported HelpDesk metrics: 98% ticket closure rate, 56-second average hold time, 9-12 minute average resolution time, 97% tickets closed without escalation, and a 99% customer satisfaction score, with a claimed top-1% HelpDesk ranking worldwide. Liberty's AI footprint is limited to vendor-supplied email-security capabilities; it does not disclose proprietary models or in-house AI research.

Commercially, Liberty Technology operates a primarily subscription-based managed services model with month-to-month contracts and no vendor lock-in, supplemented by project-based vCIO and compliance professional services. The go-to-market is consultative and direct, supported by inside sales for SMB and field sales for mid-market and enterprise. The firm has no disclosed external funding and is led by founder-CEO Christopher Jones, with a senior team including a Director of Client Relations, HelpDesk Manager, Operations Manager, and Finance Manager. In December 2025, Liberty Technology announced a strategic partnership with Sourcepass to expand services in Georgia and the broader Southeast, signaling a regional buildout on top of its existing national footprint.

Name

Liberty Technology

Legal name

Liberty Technical Solutions, LLC

Website

https://libertytech.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

Liberty Technical Solutions is a privately held US IT Managed Service Provider founded in 1999, delivering 24/7 managed IT, cybersecurity, cloud, compliance, and vCIO services to SMB and enterprise clients across healthcare, legal, finance, government, construction, and entertainment verticals.

Ownership category

akta.pro rank

Product category

IT Managed Services

NAICS

Computer Systems Design Services (541512), Security Systems Services (except Locksmiths) (561621), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA)

akta.pro secondary industries

Endpoint Security Managed Services (EDR/XDR) (BPAEADAH), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud services
• IT compliance consulting
• VCIO consulting

Headquarters

HQ city

Griffin

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Ongoing IT management and support services including 24/7 monitoring, proactive maintenance, threat detection, remote and onsite support, and system performance reviews. Operates as a subscription-based recurring revenue model with month-to-month contract flexibility.
2. vCIO and Consulting Services: Strategic IT leadership and expert advice services including IT planning, budgeting, vendor management, and technology roadmap development. Provided as professional advisory services.
3. Compliance Services: Compliance assessment, implementation support, and continuous monitoring services to help clients achieve and maintain compliance with regulatory standards such as CJIS, NIST, SOC II, HIPAA, and FedRAMP.
4. Cloud Services: Microsoft 365 licensing, Azure hosted servers, cloud backups, and UCaaS solutions provided as ongoing services with associated licensing and service fees.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Liberty Technical Solutions (Liberty Technology) is an IT Managed Service Provider (MSP) delivering fully managed IT services, cybersecurity, cloud, compliance, and vCIO/consulting services to small, mid-market, and enterprise businesses. Core offerings include 24/7 HelpDesk support, network and endpoint management, Zero Trust and AI-powered cybersecurity, Microsoft 365/Azure cloud, regulatory compliance (HIPAA, CJIS, NIST, SOC2, FedRAMP), and virtual CIO strategic advisory, sold primarily under month-to-month recurring contracts.

Product overview

Liberty Technical Solutions (LTS) is an IT Managed Service Provider offering a comprehensive portfolio of technology services designed for businesses from startup to enterprise. The core offering is Managed IT Services, which provides 24/7 HelpDesk support, Network Management, Endpoint Management, Backup & Redundancy, Servers, and Phones. This core service is supported by four specialized practice areas: Cybersecurity Services (Endpoint, Data, Email, and Network Protection using Zero Trust and AI-powered tools); Cloud Services (Microsoft 365 licensing, Azure Virtual Desktop, Cloud Backups, and UCaaS); Compliance Services (CJIS, NIST, SOC II, HIPAA, and FedRAMP compliance with auditing and DLP); and Consulting/vCIO Services (IT Strategy, Budget Management, Vendor Management, and Technology Roadmaps). The company serves highly regulated industries including healthcare, legal, finance, government, and construction, with operations since 1999 and 25+ years in business.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Managed Services Fully managed IT support service for businesses of all sizes providing 24/7 HelpDesk, network management, endpoint management, backup and redundancy, server administration, and phone/UC support, with a 97% HelpDesk ticket closure rate and 12-minute average resolution time.
• Cybersecurity Services Multi-layered managed cybersecurity service for businesses that combines Zero Trust endpoint protection, encryption for data in transit and at rest, AI-powered email threat protection with 24/7 monitoring, and real-time network protection with patching and updates.
• Cloud Services Cloud infrastructure and collaboration services including Microsoft 365 licensing and management, Microsoft Azure hosted servers and Virtual Desktop, automated cloud backups with redundancy, and UCaaS (Universal Communication as a Service) for voice, video, messaging, and encrypted collaboration.
• Consulting and vCIO Services Virtual Chief Information Officer and strategic IT consulting services covering IT strategy and planning, budget and cost management, vendor management, technology roadmap development, and IT workforce planning for clients that need executive-level technology leadership without a full-time CIO.
• Compliance Services Managed IT compliance service helping organizations achieve and maintain compliance with NIST, HIPAA, SOC II, CJIS, and FedRAMP standards, including compliance assessments, implementation support, continuous monitoring, auditing, and Data Loss Prevention (DLP).

Quantifiable outcome

• 98% tickets closed by HelpDesk
• +6 more outcomes

Segments8 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• SourcepasscoreStrategic or Co-development Partner · 3 December 2025Strategic partnership announced December 2025 to enhance technology services in Georgia and the Southeast region. The partnership aims to increase investments in community impact, economic development, and client support, including expanding cybersecurity and managed IT services offerings. Both companies are doubling down on their presence in the region.

Scale indicators9 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Sourcepass: IT services and managed IT provider with cybersecurity focus; entered a Core strategic partnership with Liberty Technology in December 2025 to jointly expand services in Georgia and the Southeast. Operates as a similarly positioned MSSP serving SMB and mid-market clients.
• Marco Technologies: Upper-Midwest managed IT and cybersecurity provider serving SMB and mid-market accounts, including regulated verticals. Comparable in geographic concentration, service breadth, and recurring managed-services model.
• NexusTek: Managed IT, cloud, and security services provider covering SMB through enterprise, with stated expertise across regulated industries. Comparable service portfolio (managed IT, cloud, compliance) and Microsoft-centric cloud practice.
• NetGain Technologies: Regional managed IT, cybersecurity, and cloud provider serving SMB and mid-market clients across the Midwest. Similar size bracket and recurring managed-services revenue model; comparable in regulatory/vertical exposure.
• Omega Systems: Mid-Atlantic and Northeast-focused managed IT, cloud, and security services provider serving regulated industries including financial services and healthcare. Comparable in vertical mix, managed services model, and compliance orientation to Liberty Technology.
• Datapath: Managed IT, cloud, and security services provider focused on regulated SMB accounts in healthcare, financial services, and government. Similar MSSP positioning, compliance expertise, and recurring managed-services economics.

Broad incumbents

• ePlus Technology: Public, larger-scale IT services and solutions provider with broad managed services, cloud, and cybersecurity practices. Overlaps with Liberty's portfolio but at significantly greater scale and breadth, serving enterprise and mid-market accounts.
• Avanade: Global Microsoft-focused consulting and managed services joint venture between Accenture and Microsoft. Competes for the same Microsoft Azure/M365 workloads Liberty resells, but at enterprise scale with broader advisory, cloud, and security offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Liberty Technology