What mIT solutions does

mIT solutions GmbH is a privately held, family-owned German software company founded in 1994 and headquartered in Borstel-Hohenraden near Hamburg. The company develops and sells EcholoN, a modular Enterprise Service Management (ESM) platform / Enterprise Application Framework that consolidates IT service management (ITIL-aligned), field service management, asset and maintenance management, quality/compliance, self-service portals, and cross-departmental process automation onto a single no-code-configurable platform. EcholoN is built on a web-based .NET/PHP/JavaScript stack with REST APIs and is offered in four editions (Express, Standard, Professional, Enterprise), expandable via license key without data migration. Deployment options include On-Premise, Cloud/SaaS, and Managed Service, with integrations to SAP, ERP, CRM, Active Directory, Exchange, VMware vCenter, monitoring systems, and IoT sensors via MQTT.

The company employs approximately 50 people and serves 400+ customers primarily in the DACH region (Germany, Austria, Switzerland), spanning manufacturing, healthcare, retail, public sector, energy/utilities, financial services, and media. Notable customers include Airbus, McDonald's Deutschland, Panasonic, Vivantes, WALA Heilmittel, Bünting, WeltN24, Stadtwerke Bietigheim-Bissingen, Städtisches Klinikum Karlsruhe, and Transdev. The business model combines software licensing (edition-based, with license-key expansion) with consulting-led professional services and managed service offerings, sold through a direct, consultative enterprise sales motion with named account executives (e.g., Ralph Bockisch). With an average customer tenure of 15.7 years and BITMi 'Software Made in Germany' / 'Software Hosted in Germany' certifications, the company emphasizes long-term embedded relationships, German data sovereignty, and healthy rather than rapid growth, operating on a bootstrapped basis with no external funding rounds disclosed.

Name

mIT solutions

Legal name

mIT solutions GmbH

Website

https://mitsolutions.de

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Short description

mIT solutions GmbH is a German family-owned software company that develops EcholoN, a modular Enterprise Service Management platform for IT service, field service, asset management, and process automation, serving 400+ enterprise and mid-market customers across the DACH region.

Ownership category

akta.pro rank

Product category

Enterprise Service Management Software

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512), Other Computer Related Services (541519), Computer Facilities Management Services (541513)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Enterprise Service Management (ESM) Platforms (HDAEALAB)

akta.pro secondary industries

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC), Enterprise Integration, iPaaS & Middleware Services (API/EDI) (BPAEAGAH), Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO), Service Desk & ITSM Outsourcing (BPAEAMAF)

Keywords

• Enterprise service management
• IT service management software
• Field service management
• ITIL process automation
• Workflow automation platform

Headquarters

HQ city

Borstel-hohenraden

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licensing (EcholoN): EcholoN is sold in four editions (Express, Standard, Professional, Enterprise). Customers begin with a focused scope (e.g., ticketing or CMMS) and expand via license key to higher editions. Deployment options include On-Premise, Cloud/SaaS, or Managed Service, each likely carrying separate licensing arrangements.
2. Professional Services: Consulting-led engagement including process analysis, implementation, configuration, and rollout of EcholoN. The company emphasizes a 'Consulting first, technology second' approach before software deployment. Ongoing support and managed services represent additional service revenue.
3. Managed Services: For customers preferring not to run On-Premise or self-manage SaaS, mIT solutions offers managed service arrangements as an alternative deployment and operational model.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

mIT solutions develops, sells, and supports EcholoN, a modular Enterprise Service Management (ESM) / Enterprise Application Framework that unifies ITSM, Field Service Management, asset and maintenance management, quality and compliance, data integration, and self-service portals on a single no-code-configurable platform. EcholoN is offered in four editions (Express, Standard, Professional, Enterprise) expandable via license key, deployable On-Premise, Cloud/SaaS, or as a Managed Service, and is accompanied by consulting-led implementation, configuration, and ongoing support services.

Product overview

mIT solutions offers EcholoN, a modular Enterprise Service Management (ESM) platform / Enterprise Application Framework available in four editions (Express, Standard, Professional, Enterprise). The core EcholoN platform serves as a unified system for IT service management, field service management, asset and maintenance management, and enterprise-wide process automation. The platform consists of seven core modules: (1) Workflow & Process Automation for no-code process modeling, (2) IT-Service-Management (ITIL) covering incident, problem, change, and SLA management with CMDB, (3) Field Service Management for mobile technician coordination, (4) Service-Management for ticket and request handling, (5) Qualität & Compliance for audit trails and regulatory requirements, (6) Datenintegration & Reporting via the Data Workflow System (DWS) for SAP/ERP/CRM connectivity and KPI dashboards, and (7) Self-Service-Portale & Rollen for customer and employee portals with role-based access. EcholoN can be deployed on-premise, in the cloud/SaaS, or as a managed service, and is designed for no-code/low-code configuration with update-safe module expansion.

Differentiator

Problem solved

Functional benefit

Brands

• EcholoN: Enterprise Service Management Platform - modular software solution for structured service and process management, including ITSM, Field Service Management, CMMS, and Compliance modules

Products and services

• EcholoN Enterprise Service Management Platform Modular Enterprise Service Management / Enterprise Application Framework that unifies IT service management (incident, problem, change, SLA, CMDB), Field Service Management, Quality & Compliance, Data Integration (SAP/ERP/CRM/Active Directory/monitoring), Workflow & Process Automation, and Self-Service Portals on a single no-code-configurable platform. Available in Express, Standard, Professional, and Enterprise editions, expandable by license key without data migration.
• Professional Services for EcholoN Consulting-led services including process analysis, implementation, configuration, rollout, and ongoing customer support for the EcholoN platform; positioned as a 'consulting first, technology second' offering for DACH enterprise and mid-market customers.
• EcholoN Managed Service Managed service operation of the EcholoN platform for customers who prefer not to operate On-Premise or self-manage Cloud/SaaS deployments, providing mIT solutions-operated hosting and administration under the 'Software Hosted in Germany' BITMi-certified infrastructure.

Quantifiable outcome

• Durchschnittliche Kundentreue: 15,7 Jahre
• +6 more outcomes

Named customers12 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability11 records

Feature7 records

Partnerships

One partnership is on record.

• Echolon GmbH (echolon.de)coreTechnology or IntegrationEcholon GmbH operates the primary product website (echolon.de) for the EcholoN platform, providing product-level information, technical documentation, and deep-dive content that complements mIT solutions' company website. Blog articles consistently reference deep-dive content on echolon.de, suggesting a shared ecosystem. The relationship appears to be that mIT solutions is the primary developer and operator of EcholoN, with echolon.de serving as the product brand hub.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• OTRS (OTRS Group): German-origin open-core ITSM platform (OTRS / ((OTRS)) Community Edition and commercial editions); comparable in DACH regional focus, ITIL-native ticketing, and mid-market positioning to mIT solutions.
• Jira Service Management (Atlassian): Cloud-native ITSM solution targeting IT and business teams; competes with EcholoN's ITSM, request management, and self-service portal modules, particularly in the mid-market and developer-adjacent buyer segment.
• Freshworks (Freshservice): Cloud-native ITSM and ESM platform with Freddy AI; directly comparable to EcholoN's modular service management, self-service portals, and asset management, targeting SMB and mid-market buyers globally.
• Matrix42 (Fortra): German-headquartered (Bad Homburg) ESM and workspace management vendor (now part of Fortra); directly comparable to EcholoN in the DACH mid-market, with overlapping ITSM, asset, and service management capabilities.
• EasyVista: French-headquartered ITSM and ESM vendor; comparable size and European mid-market focus, with similar self-service and ITIL-aligned service management capabilities as EcholoN.
• TOPdesk: Dutch-headquartered ITSM and ESM vendor with strong European mid-market presence; closest geographic and segment peer to mIT solutions, serving public sector, healthcare, and education customers with similar deployment flexibility.

Others

• SAP: Global ERP incumbent and key integration partner for EcholoN (SAP connected via DWS); adjacent rather than direct competitor, but increasingly bundles service and asset management capabilities that could encroach on EcholoN's ESM positioning.

Broad incumbents

• ServiceNow: Global leader in cloud-based ITSM and ESM with Now Platform; competes directly with EcholoN's ITIL and ESM capabilities but operates at vastly larger scale, serves global enterprises, and bundles generative AI (Now Assist).
• Ivanti (incl. Cherwell): ITSM, ESM, and IT asset management vendor (acquired Cherwell); competes with EcholoN in mid-market ITSM with broader endpoint security and asset management portfolio, and similar ITIL-native positioning.
• BMC Software (BMC Helix): Long-standing enterprise ITSM and ITOM provider with Helix platform; directly comparable to EcholoN's ITSM, change management, and CMDB capabilities, and competes in the same DACH regulated buyer segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about mIT solutions