New Team

What New Team does

New Team Firenze (legal entity: New Team Srl) is a privately held Italian B2B IT services provider founded in 2005 and headquartered in Bagno a Ripoli, in the Florence metropolitan area. The firm is owned and operated by its two founding partners, Andrea Tapinassi and Diego Camiciottoli, who engage directly with clients across the full service lifecycle. New Team delivers managed IT services, project-based consulting, hardware procurement, and software licensing management — principally to small and medium-sized businesses and self-employed professionals in Italy, with operational concentration in Tuscany. Reported scale metrics include 21 years of continuous operation, 180+ active clients, 120+ managed domains and infrastructure estates, and 7,000+ technical interventions over the past six years.

The company's core offering is organized into five service pillars: IT infrastructure (networks, servers/virtualization, cloud and backup), cybersecurity (firewall, VPN, infrastructure protection), software solutions (Microsoft 365 platform management, SharePoint/Teams intranets, software licensing), business technology (hardware supply, print systems, telephony/PBX), and IT assistance and consulting. Technical differentiation lies in the methodical configuration of Microsoft 365 environments (user/group structures, permissions, centralized signatures, Power Automate workflows) and in verified-restore backup strategies designed around actual recovery time objectives rather than theoretical backups. All services are delivered by in-house staff with no channel partners or resellers, and the company operates exclusively in Italy.

Revenue is generated through a mix of recurring managed-services contracts (the highest-quality stream, tied to 120+ managed domains), transactional hardware sales, project-based consulting engagements, and Microsoft 365 licensing pass-through. Pricing is not publicly disclosed and is scoped per engagement or retainer based on client size and infrastructure complexity. The firm is structured as a micro/small enterprise under Italian law (Società a responsabilità limitata) with fully paid-up share capital of €10,000, no external investors, and no disclosed funding rounds. Its GTM motion is consultative and owner-led: prospective clients reach out via website form, email, or direct phone to the founders' mobile lines, after which an initial technical assessment leads to a scoped proposal.

Name

New Team

Legal name

New Team Srl

Website

https://newteamfirenze.it

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

New Team Firenze is a Florence-based B2B IT services firm founded in 2005 that delivers managed infrastructure, cybersecurity, Microsoft 365, hardware, and consulting services to Italian SMBs and professionals, with 180+ active clients and 120+ managed domains.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), IT Service Desk & End-User Support (L1/L2) (BPAAACAA)

Keywords

• Managed IT services
• IT infrastructure management
• Cybersecurity consulting
• Microsoft 365 deployment
• Business technology procurement

Headquarters

HQ city

Florence

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Ongoing IT infrastructure management, technical support, and consulting delivered on a continuous basis. Includes monitoring, maintenance, and proactive management of client IT environments.
2. Hardware Sales: Supply of PCs, notebooks, monitors, printers, and accessories selected and dimensioned for client operational needs. One-time transactional revenue per device sale.
3. Project-Based Consulting and Implementation: One-time engagements for network design, infrastructure redesign, security audits, and system migrations. Priced per project or engagement.
4. Software Licensing Management: Supply and management of software licenses, particularly Microsoft 365, with monitoring of renewals, compliance, and rationalization.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

New Team is a B2B Italian IT services firm that designs, deploys, and operates the IT environments of small and medium businesses and self-employed professionals. It delivers managed IT services across five areas: IT infrastructure (networks, servers/virtualization, cloud and backup), cybersecurity (firewall, VPN, infrastructure protection), software solutions (Microsoft 365/SharePoint/Teams-based collaboration and license management), business technology (hardware, print systems, telephony/PBX), and ongoing IT technical assistance and consulting. Services are scoped per engagement or delivered under recurring managed retainers, executed directly by the two founder-partners without intermediaries.

Product overview

New Team Firenze is an IT services company offering a comprehensive portfolio of managed services organized into five core areas: Infrastruttura IT (covering networks, servers/virtualization, and cloud/backup solutions), Sicurezza informatica (encompassing firewall, VPN/remote working, and infrastructure protection), Soluzioni software (including intranet/collaboration via SharePoint and Teams, software licenses, and Microsoft 365 platform management), Tecnologia aziendale (hardware procurement, print systems, and telephony/PBX), and Assistenza e consulenza IT (technical support, IT consulting, and PC maintenance/repair). The services are delivered as consulting and managed services rather than as a unified software product or platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Infrastruttura IT (IT Infrastructure) Design and maintenance of company IT infrastructure including networks (LAN, Wi-Fi), servers and virtualization (physical, virtual, or hybrid architectures), and cloud/backup solutions (local, remote, or hybrid backup strategies with verifiable restores). Targeted at Italian SMBs and professionals requiring stable, well-projected IT environments.
• Sicurezza informatica (Cybersecurity) IT security services including firewall configuration and traffic control, VPN and remote working setup, and infrastructure protection through system hardening and endpoint security. Targeted at Italian SMBs needing to reduce cybersecurity and operational risk.
• Soluzioni software (Software Solutions) Software solutions including company intranet and collaborative environments built on SharePoint and Microsoft Teams, software license management, and Microsoft 365 platform organization and configuration (user/group structure, permissions, centralized signatures, Teams/SharePoint/Outlook integration, and Power Automate workflows).
• Tecnologia aziendale (Business Technology) Business technology procurement and management including hardware supply (PCs, notebooks, monitors, accessories), print systems configuration, and telephony/PBX setup. Targeted at Italian SMBs and professionals needing appropriately sized, sustainable machine parks and communications infrastructure.
• Assistenza e consulenza IT (IT Assistance & Consulting) IT technical assistance and consulting including rapid technical support for workstations, peripherals, local networks, and operational software; IT consulting on priorities, investments, and infrastructure decisions; and PC maintenance and repair services. Targeted at Italian SMBs and professionals needing responsive technical support and strategic IT guidance.

Quantifiable outcome

• 7000+ technical interventions performed in 6 years, covering 180+ active client companies
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Engineering Ingegneria Informatica: One of the largest Italian IT services and systems integration players, covering managed services, infrastructure, digital transformation, and public-sector IT. Comparable as a broad incumbent in the same Italian IT outsourcing market where New Team Firenze competes for SMB and mid-market infrastructure work.
• Accenture Italia: Italian arm of the global IT services and consulting giant, delivering large-scale managed services, infrastructure modernization, and security work to Italian enterprises. Comparable as a broad incumbent in the same Italian IT services space, occasionally competing for the same mid-market managed services engagements as New Team Firenze.
• Lutech Group: Mid-to-large Italian IT services group offering cloud, infrastructure, security, and managed services across multiple verticals. Comparable as a broader Italian incumbent playing in the same managed IT services and infrastructure integration space as New Team Firenze, but at materially larger scale and broader geographic scope.
• AlmavivA: Large Italian IT services company covering managed services, infrastructure, cybersecurity, and digital transformation for both private and public-sector clients. Comparable as a broad incumbent in the Italian outsourced IT and managed infrastructure market, serving many of the same end-customers as New Team Firenze at a much larger scale.
• Capgemini Italia: Italian operations of global IT services firm Capgemini, providing infrastructure management, cloud, cybersecurity, and managed services to large Italian clients. Comparable as a broad incumbent that competes in the Italian managed IT services market where New Team Firenze operates, with overlapping infrastructure and security capabilities.
• Reply: Italian-headquartered digital services group (including entities such as Syskoplan Reply) delivering IT consulting, system integration, and managed services. Comparable as a broad incumbent in the Italian IT services market overlapping with New Team Firenze's managed IT and Microsoft 365 integration offerings, but at enterprise scale.
• Exprivia: Italian IT consultancy and services firm active in infrastructure, security, managed services, and digital transformation across multiple industries. Comparable as a broad incumbent that competes for some of the same Italian outsourced IT infrastructure and managed service engagements as New Team Firenze.

Direct peers

• Sorint.lab: Italian IT services and managed services firm providing infrastructure, cloud, and managed operations to enterprise and mid-market clients in Italy. Highly comparable to New Team Firenze because both sell managed IT services, infrastructure integration, and ongoing technical support to Italian clients, though Sorint.lab operates at significantly larger scale.
• BV Tech: Italian IT services company offering system integration, managed services, and infrastructure support to enterprise and public-sector clients. Comparable to New Team Firenze because both deliver multi-vendor infrastructure management, security, and managed support within the Italian market.
• Orbyta: Italian boutique technology consultancy delivering IT engineering, cloud, and managed service capabilities to mid-market and SMB clients. Comparable to New Team Firenze as a smaller Italian IT services specialist providing hands-on infrastructure and managed support, though with a stronger engineering/product tilt.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/112245526
• Facebookfacebook.com/New-Team-Srl-181091735246547

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Team