Interact Australia

What Interact Australia does

Interact Australia is a not-for-profit, public company limited by guarantee, founded in 1991 and headquartered in Preston, Victoria. It delivers individualized disability supports and employment services to people living with disability across five Australian states — Victoria, Queensland, South Australia, Tasmania, and New South Wales — through 55+ physical office locations co-located with community infrastructure such as TAFE campuses, neighbourhood houses, and shopping centres. The organization operates as a subsidiary within the IntoWork Group, a diversified employment, skills, education, and support services provider employing 2,600+ staff across 200+ locations in Australia and New Zealand.

The company's service portfolio is organized into three integrated streams. The first is NDIS-registered Community and Care Services, comprising High Intensity Supports, Supported Independent Living (SIL), community nursing, daily living assistance, personal care, development of daily skills, community participation, travel and transport support, and School Leaver Employment Supports (SLES). The second is the Inclusive Employment Australia program — the Australian Government's disability employment initiative that replaced DES in November 2025 — delivered across seven Employment Services Areas in NSW, Victoria, Tasmania, and South Australia, with MAS National as a partner on the National Panel of Assessors. The third is Insurance and Attendant Care Services, delivered as an approved provider under four statutory schemes: NIISQ (Queensland), TAC (Victoria), iCare NSW, and MIO NT, providing attendant care, nursing, and lifetime supports for catastrophically injured participants.

Revenue is generated almost entirely through government-administered funding channels — NDIS plan funding, federal employment program contracts, and state/territory insurance scheme panels — with pricing governed by NDIS price limits and government-contracted rates. There is no proprietary technology platform; service delivery is conducted through a distributed physical office network, in-home and community-based visits, and direct placement at employer worksites. The organization holds ISO 9001 and ACIA 4.0 certifications and operates under a Board chaired by John Gilmour AM, with CEO Jamie Barden leading the executive team since 2023.

Name

Interact Australia

Legal name

Interact Australia

Website

https://interact.com.au

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Disability and Community Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241), Vocational Rehabilitation Services (6243)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGAEAG), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Disability & Chronic Condition Care Coordination (EDALAFAI)

Keywords

• Disability support services
• NDIS registered provider
• Disability employment services
• Supported independent living
• Community nursing care

Headquarters

HQ city

Preston

HQ country

Australia

HQ region

Oceania

Offices57 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Government-funded NDIS Services: Registered NDIS service provider delivering individualized supports funded through the National Disability Insurance Scheme, including personal care, supported independent living, community nursing, and community participation.
2. Inclusive Employment Australia (formerly DES) Program: Australian Government contracted disability employment services, delivering job search assistance, employment placement, and ongoing workplace support for participants with disabilities across multiple Employment Services Areas.
3. Insurance and Attendant Care Services: Approved provider for NIISQ (Queensland), TAC (Victoria), iCare NSW, and MIO NT, delivering attendant care and injury support services funded by these statutory insurance schemes.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

Interact Australia is a not-for-profit disability services provider delivering NDIS-registered community and care supports (personal care, supported independent living, community nursing, daily living assistance, travel training, holiday support, and skill development), Australian Government Inclusive Employment Australia program services for people with disabilities seeking work, and statutory insurance attendant care services for individuals catastrophically injured in motor vehicle or workplace accidents. Services are delivered across 55+ office locations in Victoria, Queensland, South Australia, Tasmania, and New South Wales.

Product overview

Interact Australia is a not-for-profit organisation providing disability support and employment services. The company operates as a registered NDIS provider and Disability Employment Service provider, offering three integrated service streams: (1) Community and Care Services under the NDIS, encompassing individualised supports such as High Intensity Supports, Supported Independent Living, Community Nursing, community participation, daily living assistance, personal care, skill development, employment supports, SLES, travel assistance, and holiday support; (2) Inclusive Employment Australia, the Australian Government's disability employment program (replacing DES from November 2025) delivering personalised career support across multiple regions; and (3) Insurance and Attendant Care Services providing catastrophic injury support through approved provider relationships with NIISQ, TAC Victoria, and iCare NSW. These services work together to support individuals with disabilities across their full journey from daily living to employment and independence.

Differentiator

Problem solved

Functional benefit

Products and services

• Community and Care Services NDIS-registered support services providing personalised assistance with daily living, community participation, personal care, domestic help, in-home support, respite, and mental health support for people with disabilities across Victoria, Queensland, South Australia, Tasmania, and New South Wales.
• Supported Independent Living (SIL) Round-the-clock assistance for NDIS participants with higher support needs, enabling comfortable and independent living in their own homes with personalised daily task and personal care support.
• High Intensity Supports Specialised daily support for individuals requiring extra assistance, featuring personalised care, safety-focused techniques, and flexible support that adapts to evolving needs.
• Community Nursing NDIS community nursing services providing high-quality, personalised healthcare in the community or at home, including post-hospitalisation care, illness recovery, and continuous specialised medical attention.
• Assistance with Daily Living Comprehensive support managing day-to-day tasks including personal care, meal preparation, household chores, home maintenance, mobility support, health and fitness, appointment assistance, and medication management.
• Personal Care Supports Tailored support for daily personal care routines including daily routines, grooming, hygiene, bathing, toileting, and mobility assistance.
• Development of Daily Skills Life skills program covering personal care, cooking, home management, community engagement, financial skills, and educational skills for independent living.
• Participation in Community, Social and Recreational Activities Activities including sports teams, art classes, social events, and outdoor adventures designed to improve social skills and promote healthier lifestyles for people with disabilities.
• Assistance with Independent Travel and Transport Support services including travel training for public transport, personal transport assistance, vehicle modifications, safety education, and trip coordination.
• Assistance to Go on Holiday Holiday planning assistance helping individuals understand which expenses can be claimed from NDIS funds, including support worker arrangements and accessible transport.
• Inclusive Employment Australia Australian Government disability employment program (formerly DES) delivering personalised support to help people with disabilities find meaningful employment, delivered across NSW, Victoria, Tasmania, and South Australia.
• Assistance with Finding or Maintaining Employment (NDIS-funded) NDIS-funded employment support services including resume assistance, job training, and guidance for individuals entering or advancing in the workforce.
• School Leaver Employment Supports (SLES) Program designed to smooth the transition from school to the workplace for young individuals, offering customised support, skill development, real-world experience, and confidence building.
• Disability Recruitment Support for Employers Recruitment solutions connecting employers with diverse talent, advice on inclusive workplaces, and staff training on diversity and inclusion for businesses.
• Insurance and Attendant Care Services Motor vehicle injury support services approved by NIISQ (Queensland), TAC (Victoria), iCare NSW, and MIO NT, providing personalised attendant care, nursing, transportation assistance, and lifetime supports for catastrophic injuries.

Quantifiable outcome

• Placed 5 clients into sustainable employment in Adelaide through collaboration with Mas National and iTFE
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered core and minor.

• MAS NationalcoreGTM or Marketing Partner · 1 November 2025Interact Australia and MAS National (sister organization within IntoWork Group) jointly deliver the National Panel of Assessors across NSW (St. George Sutherland, Northern Sydney) and South Australia (Southern Adelaide, Northern Adelaide) under the Australian Government's Inclusive Employment Australia program. MAS National also collaborated on client placement outcomes, placing Interact clients into employment at its Adelaide contact centre.
• National Injury Insurance Scheme Queensland (NIISQ)coreOthersInteract Australia is a certified provider for NIISQ, offering essential lifetime care and support to individuals seriously injured in Queensland motor vehicle accidents since July 1, 2016. Services include domestic help, attendant care, transportation assistance, nursing, and more.
• Transport Accident Commission Victoria (TAC)coreOthersInteract Australia is a registered panel provider for TAC Victoria, the Victorian Government insurance scheme supporting individuals injured in traffic accidents. Services include personal care, domestic assistance, travel assistance, nursing, and lifetime supports.
• Insurance and Care NSW (iCare)coreOthersInteract Australia partners with iCare NSW, a program assisting those injured in motor vehicle or workplace accidents in New South Wales, providing personal care, domestic assistance, home rehabilitation, community engagement, nursing, and lifetime supports.
• DigInminorStrategic or Co-development PartnerInteract partners with DigIn to prepare and distribute warm meals to the homeless community in Brisbane, strengthening community ties and demonstrating social impact beyond core disability services.
• Pharus WellbeingminorImplementation/ SI/ Consulting PartnerPharus Wellbeing delivered Conversations about Suicide and Mental Health First Aid training modules to Interact Australia's Queensland team, equipping staff with practical skills to recognise, respond to, and support people with mental health issues.
• Epilepsy AustraliaminorStrategic or Co-development PartnerInteract partnered with Epilepsy Australia for the Go Purple BBQ campaign in March, raising awareness about epilepsy and reducing stigma and discrimination in the community.
• Epping Community Services HubminorStrategic or Co-development PartnerInteract operates from the Epping Community Services Hub, demonstrating collaboration with community infrastructure to deliver localized services.
• TAFE SAminorStrategic or Co-development PartnerInteract operates at TAFE SA's Elizabeth Campus, enabling co-delivery of education and employment pathways for participants.
• Victoria UniversityminorStrategic or Co-development PartnerInteract partnered with Victoria University to support three participants (Dut, Perry, Nick) in studying Certificate II in Information Digital Media & Technology, helping them build skills and pathways to employment.
• Hekton JoineryminorGTM or Marketing PartnerHekton Joinery in Latrobe Valley partnered with Interact to hire apprentices Wyatt and Carlin, individuals with disabilities. Hekton Joinery has been operating for over 20 years and provided sustainable employment outcomes.
• Lillybrook Meats WarnerminorGTM or Marketing PartnerLocal butcher business partnered with Interact to provide a school-based traineeship for Elihe, a student with Asperger's, demonstrating inclusive employer commitment.
• Banjo's Bakery ClaremontminorGTM or Marketing PartnerBanjo's Bakery Claremont employed Interact participant Tom, providing a pathway into the food industry. The bakery embraces diversity and inclusion in its workforce.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Sureway Employment and Training: Major DES/IEA contractor across multiple ESAs, also providing NDIS services and training. Comparable for direct competition in disability employment and overlapping NDIS employer-of-record services.
• Aruma: One of Australia's largest NDIS-registered disability service providers, formerly House with No Steps and整合 Life Without Barriers-adjacent operations; delivers individualised supports, accommodation, and employment services nationally — directly comparable to Interact Australia's NDIS + employment model.
• Life Without Barriers: Large NFP delivering NDIS supports, OOHC, aged care, and disability employment services across Australia. Closely comparable in multi-jurisdiction footprint, government-contracted delivery, and integrated community-services model.
• Scope Australia: Victorian-based disability NFP delivering NDIS accommodation, therapy, and employment services. Directly comparable to Interact's Victorian-anchored community services and disability employment delivery.
• Cerebral Palsy Alliance: NDIS provider delivering therapy, accommodation, and disability employment services across NSW and beyond. Operates CPA Australia's employment services business; comparable in combining therapy/personal care with disability employment under one brand.
• Northcott: NSW-based NFP providing NDIS supports, therapy, accommodation, and disability employment services across multiple states. Comparable in combining individualized NDIS support with DES/IEA-equivalent employment programs.
• Multicap: Queensland-based NDIS provider specialising in high-intensity supports, supported independent living, and community participation. Comparable in service mix (SIL, high-intensity, community participation) and disability employment focus.
• MAX Solutions (MAX Employment): Large DES/IEA contractor delivering employment services across Australia, with NDIS-adjacent services. Comparable for direct disability employment program competition in overlapping Employment Services Areas.
• Sunnyfield: NSW-based NFP providing NDIS accommodation, supported independent living, and disability employment services. Comparable as a multi-state NDIS provider with a national DES/IEA-equivalent employment arm.

Broad incumbents

• APM (Advanced Personnel Management): Global employment services and disability employment provider; major IEA/DES contract holder across multiple Employment Services Areas. Comparable in the disability employment service line and broader workforce services platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@interactaustralia8389
• Facebookfacebook.com/interactheidelbergwest
• LinkedInlinkedin.com/company/interact-australia

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Interact Australia