OnSide
OnSide is an Australian NDIS-registered Support Coordination provider operating across six offices in NSW, VIC, QLD, WA, and SA, helping National Disability Insurance Scheme participants navigate plans, connect with providers, and maximize plan allocations.
- Company typePrivate
- Founded2017
- HeadquartersNotting Hill, Australia
- Headcount11–50
- GTM typeB2C
- OfferingServices
What OnSide does
OnSide is an Australian NDIS-registered Support Coordination provider operating under Live Life Connect Pty Ltd (ABN 86 826 800 897; NDIS registration 405 003 958 7), founded in 2017 by Kollen Sussman. The company provides independent Support Coordination services to participants in Australia's National Disability Insurance Scheme (NDIS), helping participants navigate plans, connect with appropriate service providers, and maximize plan allocations across Core and Capacity Building funding categories. The participant base is the long tail of individual NDIS participants and their families across five states — NSW, VIC, QLD, WA, and SA — served through six physical offices in Sydney, Melbourne, Brisbane, the Gold Coast, Perth, and Adelaide, with a headcount of 11-50 employees. OnSide positions itself as fully independent of any service provider, an explicit differentiator in a market where many coordinators are vertically integrated with allied providers.
The business model is service-based: revenue is derived from NDIS plan allocations billable against Support Coordination line items, with pricing set by the NDIA price guide. Distribution combines direct outreach, family and carer referrals, service-provider referrals, and content marketing through blog and customer stories. Growth has been driven by a mix of organic office openings and acquisitions — Ablelink (Victoria, 2022) and The Carers Place (March 2024) — with acquired brands retired under the unified OnSide / Live Life Connect identity. A partnership with The Housing Hub extends the model into Specialist Disability Accommodation (SDA) support coordination.
The product surface comprises NDIS Support Coordination, NDIS Planning assistance, Specialist Support Coordination for complex needs, Virtual Support (telehealth delivery), and the proprietary "My Support Tool" — a participant-facing living document for tracking NDIS plan goals and budgets. No underlying technology platform, AI/ML capabilities, or proprietary software systems are disclosed beyond the My Support Tool; the operation is a people-intensive service business within the regulated NDIS provider framework. No external funding rounds have been disclosed.
OnSide firmographics
Firmographics- Name
- OnSide
- Legal name
- Live Life Connect Pty Ltd
- Website
- https://onside.com.au
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- OnSide is an Australian NDIS-registered Support Coordination provider operating across six offices in NSW, VIC, QLD, WA, and SA, helping National Disability Insurance Scheme participants navigate plans, connect with providers, and maximize plan allocations.
- Ownership category
- akta.pro rank
OnSide industry classification
Industry- Product category
- Disability Support Services
- NAICS
- Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Social Services (8300)
- akta.pro primary industry
- Disability & Chronic Condition Care Coordination (EDALAFAI)
- akta.pro secondary industry
- Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical) (HSABAAAG)
Keywords
Where OnSide is headquartered
LocationHeadquarters
- HQ city
- Notting Hill
- HQ country
- Australia
- HQ region
- Oceania
Offices6 records
Markets served
OnSide business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- NDIS Funded Support Coordination: OnSide is a registered NDIS provider that generates revenue by delivering Support Coordination services funded through NDIS participant plans. Support Coordination is an NDIS funded service designed to help participants coordinate the support services in their NDIS Plan. Revenue is derived from NDIS plan allocations assigned to Support Coordination across Core and Capacity Building funding categories.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
OnSide product offering
Product offeringCore offering
OnSide is a registered NDIS Support Coordination provider in Australia that helps National Disability Insurance Scheme (NDIS) participants maximize their NDIS plan funding and connect with appropriate service providers. The company delivers Support Coordination, NDIS Planning, and Specialist Support Coordination services across multiple Australian states, with delivery available via in-person, phone, video, email, and text channels.
Product overview
OnSide is an independent NDIS Support Coordination provider offering a unified service portfolio centered on maximizing NDIS participant plans. The core offerings include NDIS Support Coordination, NDIS Planning, and Specialist Support Coordination for participants with complex needs. Additional services include Virtual Support via telehealth channels (text, phone, email, video) and the My Support Tool for goal tracking. All services operate under the Live Life Connect Group parent organization alongside sister brands One Good* Day.
Differentiator
Problem solved
Functional benefit
Products and services
- NDIS Support Coordination OnSide's primary service helping NDIS participants coordinate and maximize their NDIS plan funding. Support Coordinators connect participants with appropriate service providers, build support networks, and work towards individual goals. The service is delivered to individual NDIS participants.
- NDIS Planning Pre-planning assistance service helping participants prepare for NDIS meetings with confidence. Includes understanding NDIS plans, preparing documentation, and guiding organizations through the planning process. Targeted at individuals and organizations applying for or reviewing NDIS plans.
- Specialist Support Coordination Enhanced coordination service for NDIS participants with complex or additional support needs including mental health, high care requirements, and multiple disability diagnoses. Provides a higher level of service coordination for individuals requiring more intensive support.
- Virtual Support (Telehealth) OnSide's hybrid approach to delivering Support Coordination services via text, phone, email, or video. Offers flexible engagement options beyond in-person meetings for NDIS participants.
Companies that use OnSide
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles4 records
OnSide technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
OnSide partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- The Housing HubcoreOnSide partnered with The Housing Hub to broaden its offering in Support Coordination focused on specialist disability accommodation (SDA). This collaboration aims to provide more comprehensive housing-related support coordination services, helping participants access appropriate specialist accommodation options through the NDIS.
- Live Life Connect GroupcoreOnSide is part of the Live Life Connect Group, along with One Good* Day. Live Life Connect Pty Ltd (ABN 86 826 800 897) is the NDIS registered entity under which OnSide operates, holding NDIS registration number 405 003 958 7.
- AblelinkcoreAblelink, a highly regarded NDIS Support Coordination provider based in Victoria, was acquired and joined the OnSide family. The acquisition expanded OnSide's Victorian operations and team.
- The Carers PlaceminorThe Carers Place was acquired and began operating under the leadership of Sam Crinall and Kollen Sussman from 11 March 2024, joining the growing group of NDIS services alongside Ablelink, OnSide, and One Good* Day. The Carers Place brand was set to retire.
Scale indicators4 records
Recent moves9 records
Expansion highlights6 records
OnSide competitors and assessment
Company assessmentBroad incumbents
- Northcott: Northcott is a large NSW-based disability services provider offering NDIS support coordination, accommodation, therapy, and recreation services. It is a broader incumbent in the same disability sector where OnSide operates.
- Life Without Barriers: Life Without Barriers is one of Australia's largest NDIS and community services providers offering support coordination, accommodation, and direct services nationally. It is a broad incumbent that overlaps with OnSide across NDIS support delivery and disability services.
- Sunnyfield: Sunnyfield is a major Australian disability services non-profit providing accommodation, support coordination, and day programs. It overlaps with OnSide in NDIS support delivery while operating a wider service portfolio.
- Achieve Australia: Achieve Australia is a NSW disability provider offering accommodation, supported employment, and NDIS support coordination. It is a broader-sector incumbent operating adjacent disability services alongside support coordination.
- Australian Unity: Australian Unity is a national mutual providing health, wealth, and disability/NDIS services including support coordination. It competes with OnSide in the NDIS space while operating a much broader portfolio across aged care and financial services.
Direct peers
- My Plan Manager: My Plan Manager is one of Australia's largest NDIS plan management and support coordination specialists. It overlaps directly with OnSide's NDIS-funded support coordination service and shares the participant-targeted, government-funded revenue model.
- Leap in!: Leap in! is a major Australian NDIS plan management and support coordination provider serving thousands of participants nationally. It is directly comparable to OnSide in service model, NDIS funding dependency, and target audience (NDIS participants needing plan navigation).
- Better Support: Better Support is an Australian NDIS Support Coordination provider offering standard and specialist coordination across multiple states. It competes with OnSide for the same NDIS participant cohort with a similar independent-recommendation positioning.
Emerging players
- Hireup: Hireup is an Australian platform connecting people with disabilities to support workers. It represents the tech-enabled, self-serve alternative to traditional Support Coordination providers like OnSide, offering participants more direct control over their supports.
- Mable: Mable is an Australian online marketplace connecting NDIS participants with independent support workers. It is an emerging tech-enabled alternative to traditional support coordination models like OnSide, with potential to disintermediate OnSide's navigation role.
Market position
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
OnSide social profiles
Digital presenceOnSide compliance and trust
Trust signalCompliance1 record
OnSide financial estimates
Financial estimateRevenue estimate
Valuation estimate
OnSide leadership team
Management profileNumber of profiles
Profiles2 records
OnSide subsidiaries and ownership
Company hierarchySubsidiaries2 records
OnSide funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OnSide M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OnSide
What does OnSide do?
OnSide is a registered NDIS Support Coordination provider in Australia that helps National Disability Insurance Scheme (NDIS) participants maximize their NDIS plan funding and connect with appropriate service providers. The company delivers Support Coordination, NDIS Planning, and Specialist Support Coordination services across multiple Australian states, with delivery available via in-person, phone, video, email, and text channels.
Is OnSide a public or private company?
OnSide is a private company. It is classified as corporate owned and is currently operating.
When was OnSide founded?
OnSide was founded in 2017. It employs 11 to 50 people.
Where is OnSide based?
OnSide is headquartered in Notting Hill, Australia, in the Oceania region.
How does OnSide make money?
One revenue line is on record: NDIS Funded Support Coordination.
Who are OnSide's main competitors?
Broad incumbents on record are Northcott, Life Without Barriers, Sunnyfield, Achieve Australia and Australian Unity. Direct peers are My Plan Manager, Leap in! and Better Support. Emerging players are Hireup and Mable.
Does OnSide have an API?
No public API is recorded for OnSide.
What industry is OnSide in?
OnSide's product category is Disability Support Services. Its primary akta.pro industry code is EDALAFAI, Disability & Chronic Condition Care Coordination, with a secondary code of HSABAAAG, Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical). Its NAICS code is 62412 and its SIC code is 8300.