KompleteCare

What KompleteCare does

KompleteCare is an Adelaide-headquartered, privately-held Australian provider of in-home disability and aged care services, founded in 2014 by Linda and Scott Sharrock. The company delivers personal care, domestic assistance (house cleaning, meal preparation, gardening, home maintenance), social and community support, transport, clinical nursing, medication management, overnight and respite care, support coordination, and day option programs to NDIS participants, older Australians under the Support at Home / Home Care Packages program, and private-pay clients. Operations span four offices across Adelaide (headquarters), Perth (Western Australia), Berri (Riverland), and Murray Bridge, with services delivered directly by support workers and nursing staff in clients' homes.

The company operates a labour-intensive care delivery model rather than a technology platform; the core technology is described as an in-home care service delivery platform with no proprietary AI or software features disclosed. Revenue derives primarily from government-funded hourly billing under NDIS price schedules (e.g., $60-$163/hr depending on service and time of day) and Support at Home rates (e.g., $107-$441/hr for personal care through nursing), supplemented by KC Priority Care Packages (subscription tiers $401-$1,364/month introduced in 2024 for private-pay clients), standard hourly private services, ancillary Top Dawg Grooming (mobile pet grooming), and KC Skills Centre (carer training launched 2023 in partnership with Skills Centre Australia). KompleteCare holds ISO 9001:2015 quality certification and is a registered NDIS and Support at Home provider, differentiating on quality credentials, rapid 48-hour enquiry response, and a dedicated Client Services Management model that avoids call-centre interactions. The company remains founder-owned with no external funding rounds disclosed and operates with 501-1,000 employees.

Name

KompleteCare

Legal name

KompleteCare

Website

https://kompletecare.com.au

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

501–1,000 employees

Short description

KompleteCare is an Australian in-home disability and aged care provider founded in 2014, delivering personal care, nursing, domestic assistance, social support, and respite services to NDIS participants, older Australians, and private clients across Adelaide, Perth, and regional South Australia.

Ownership category

akta.pro rank

Product category

In-Home Disability & Aged Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (62161)

SIC

Services-Home Health Care Services (8082), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Live-In & 24/7 In-Home Care (HLADAGAI)

akta.pro secondary industries

Live-In Care (Single Caregiver, 24-Hour Presence) (HSABAHAB), Overnight Respite Care (HSABAGAB)

Keywords

• In-home care services
• Disability support services
• Aged care services
• NDIS provider
• Personal care assistance

Headquarters

HQ city

Adelaide

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. NDIS-funded services: Registered NDIS provider delivering support coordination, personal care, domestic assistance, social support, nursing services, and other disability supports funded through NDIS plans. Services are considered Reasonable and Necessary Supports when aligned with participant goals.
2. Support at Home / Home Care Packages: Registered provider under the Australian Government's Support at Home program and Home Care Packages, delivering aged care services including personal care, domestic assistance, meal preparation, gardening, nursing, and social support for older Australians.
3. Private Client Services: Private pay services including KC Priority Care Packages designed for individuals waiting for government funding or those running low on existing funds. Features no lock-in contracts, no wait times, and immediate accessibility. Also includes standard hourly private services for those without government funding.
4. Top Dawg Grooming: Mobile pet grooming service delivered to clients' homes, offering professional grooming for dogs. This ancillary service complements the core care offering.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

KompleteCare provides in-home disability and aged care services across South Australia and Western Australia, including personal care, house cleaning, meal preparation, home and garden maintenance, nursing services, medication management, social and community support, transport, shopping assistance, overnight and respite care, and NDIS support coordination. Services are funded through NDIS plans, the Support at Home/Home Care Packages program, or private payment (including KC Priority Care Packages and the ancillary Top Dawg Grooming pet service).

Product overview

KompleteCare is a disability and aged care service provider offering a comprehensive suite of in-home and community care services. The core offering consists of In-Home Care (personal care, house cleaning, meal preparation, gardening, home maintenance, respite care), Social & Community Supports (social support, shopping, transport, day programs), Clinical Supports (nursing services, medication management), and Support Coordination. The company differentiates through its KC Priority Care Packages (private care tiers for those awaiting government funding) and KC Skills Centre (carer training subsidiary). Services are delivered across Adelaide, Perth, and regional SA (Riverland, Murray Bridge) under NDIS, Support at Home, and private payment models.

Differentiator

Problem solved

Functional benefit

Brands

• Top Dawg Grooming: Pet grooming service offered as part of KompleteCare's care services, providing professional, gentle grooming delivered to clients' doorsteps.

Products and services

• In-Home Care Professional in-home care services including personal care, meal preparation, house cleaning, gardening, home maintenance, respite care, and home modifications designed to help NDIS participants and older Australians live safely and independently.
• Social & Community Supports Community access services including social support, shopping assistance, transport services, and day option programs that help clients stay connected and active in their communities.
• Clinical Supports Clinical care services provided by qualified registered and enrolled nurses including nursing services, medication assistance or administration, and transport to medical appointments.
• Support Coordination Expert NDIS support coordination services to help participants access the right services and supports to achieve their goals and maximise their funding.
• KC Priority Care Packages Private care subscription packages providing immediate access to support services at reduced cost for those waiting for government funding approval or with low NDIS/Home Care Package funds. Four subscription tiers range from Opal (1 hour/week, $401.25/month) to Diamond (4 hours/week, $1,364.25/month) and include a dedicated Client Service Management team.
• House Cleaning Domestic assistance and house cleaning services for NDIS participants and aged care clients, available under both government-funded (NDIS, Support at Home) and private payment arrangements.
• Home and Garden Maintenance Garden maintenance and household repair services to help clients maintain safe and comfortable living environments.
• Meal Preparation Meal preparation assistance to support proper nutrition and dietary needs for clients in their own homes.
• Shopping Assistance Assistance with shopping tasks to help clients access groceries and essential items.
• Transport Services Transport assistance including transport to medical appointments, community access, and general travel support.
• Overnight & Respite Care Respite care services providing overnight and short-term support to give family carers a break while ensuring continuous care for clients.
• Personal Care Personal care assistance including showering, bathing, dressing, grooming, toileting, continence support, and oral hygiene.
• Medication Management Medication assistance and administration services to help clients manage their prescriptions safely.
• Day Options Program Day program activities for people with disability including group activities, social groups (onsite and excursions), and community participation opportunities.
• Top Dawg Grooming Professional mobile dog grooming service delivered at clients' homes, providing gentle, puppy-friendly grooming experiences as an ancillary offering to the core care services.
• KC Skills Centre Carer upskilling and training centre offering face-to-face training courses including Autism and Dementia Care, and clinical courses such as Stoma and PEG Feeding training for professional and personal carers.

Quantifiable outcome

• Responds to new client enquiries within 48 hours
• +1 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Skills Centre AustraliacoreImplementation/ SI/ Consulting PartnerSkills Centre Australia is KompleteCare's preferred training provider for staff upskilling. The company offers face-to-face training including Autism and Dementia Care through to clinical courses like Stoma and PEG Feeding training. The KC Skills Centre is a South Australian carer upskilling centre offering a variety of training programs for personal and professional carers.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Silver Chain Group: One of Australia's largest in-home health and aged care providers, delivering nursing, personal care and domestic assistance across multiple states. Directly comparable to KompleteCare on service mix (personal care, nursing, domestic assistance) and funding sources (HCP, private, government), but at materially larger scale.
• KinCare: National Australian in-home care provider delivering personal care, domestic assistance, nursing, transport and respite under government-funded and private arrangements. Closely comparable on pricing transparency, Home Care Package focus and private-pay product packaging.
• Life Without Barriers: Large Australian NDIS and aged care provider delivering disability supports, personal care, community participation and support coordination nationally. Directly comparable on NDIS registration, support coordination offering and breadth of disability services.
• Bolton Clarke: Major Australian provider offering in-home aged care, nursing, domestic assistance and respite services nationally. Operates a near-identical service catalogue to KompleteCare (personal care, home nursing, domestic support, overnight care) and accepts Home Care Packages and private clients.
• Baptistcare: Faith-based aged and community care provider offering Home Care Packages, personal care, nursing and respite services across WA and other states. Particularly comparable on the WA geographic overlap with KompleteCare's Perth operations.
• HenderCare: Australian in-home care provider delivering disability, aged care, nursing and mental health support across multiple states. Comparable to KompleteCare on NDIS registration, nursing workforce and breadth of personal care and community services.

Emerging players

• Mable: Tech-enabled NDIS and aged care platform that connects participants directly with independent support workers. Competes with KompleteCare for the same NDIS and Home Care Package clients but via a marketplace model rather than employed-caregiver delivery.

Regional players

• Helping Hand (Helping Hand Aged Care): South Australian-based aged care provider offering in-home support, domestic assistance and personal care across metropolitan and regional SA. Direct geographic overlap with KompleteCare's SA footprint and similar service mix, though larger residential care component.

Broad incumbents

• BlueCare (UnitingCare Queensland): Large Queensland-based community and in-home aged care provider offering nursing, personal care, domestic assistance and respite. Comparable on clinical and personal care mix, though primarily regional-focused in QLD/NSW rather than SA/WA.
• Australian Unity: Diversified Australian mutual offering Home Care services alongside health insurance, banking and retirement living. Overlaps with KompleteCare on in-home aged care and disability support but competes across a much broader product portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCblHDtc9c_tZhKbkOe2FAig
• Facebookfacebook.com/kompletecare
• LinkedInlinkedin.com/company/kompletecare
• Instagraminstagram.com/kompletecarehomecare

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KompleteCare