What Matrix Communications does

Matrix Communications is a privately held regional systems integrator headquartered in East Syracuse, New York, that designs, installs, and maintains business communications infrastructure for organizations throughout upstate New York. Founded in 1985, the company employs 51–100 staff (with a named team of approximately 40+) and operates regional offices in Syracuse, Rochester, and Albany. Its core services span structured cabling (Category 6/6A copper, single-mode and multi-mode fiber, data center buildout), VoIP and on-premise phone systems (NEC UNIVERGE SV9100/SV9300/SV9500 servers), and cloud communications delivered through certified partnerships with Intermedia and Mitel. The portfolio is rounded out by SIP trunking (NUSO), access control, IP surveillance, and wireless systems, supported by 24/7 centralized support and recurring maintenance contracts.

The company's technology stack is partner-led rather than proprietary: it resells certified-dealer platforms (NEC, Intermedia Cloud Communications with AI-powered voice/video/chat/SMS/contact center, Mitel, NUSO) and certified cabling infrastructure (CommScope PartnerPro, Siemon, Panduit, Belden, Hubbell Mission Critical). Proprietary differentiation is limited to integration expertise, certified installation (BICSI R.C.D.D. on staff, Hubbell Mission Critical Certified Installer), and long-tenured field engineering. The product mix blends hardware resale, project-based professional services (structured cabling, multi-year installation contracts), recurring UCaaS and SIP trunking subscriptions, and managed support services; pricing is quote-based rather than published.

Go-to-market is enterprise field sales anchored by direct regional presence, with channel-led distribution through certified dealer agreements with major vendors. Matrix serves a diversified vertical mix led by healthcare (St. Elizabeth Medical Center, Oak Orchard Health, Upstate Pediatrics, Upstate Verona Cancer Center) and education (Syracuse University, Le Moyne College, Northeast College of Health Sciences), supplemented by manufacturing (Tessy Plastics, WestRock, PepsiCo/Frito Lay), hospitality (Woodcliff Hotel & Spa), distribution (Southern Glazer's, Staples), government (City of Syracuse, NYS DEC), and multi-site enterprise (Howard Hanna's 86 upstate branches). Repeat customer relationships extend decades in several cases, and the company reports 4,000+ cumulative customers and 50,000+ miles of cable installed across New York State. Ownership transitioned in 2022 to Jonathan T. Sayre, with founder Andy Montanaro continuing as Operations Manager.

Name

Matrix Communications

Legal name

Matrix Communications

Website

https://matrixcommunications.com

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

51–100 employees

Short description

Matrix Communications is a Syracuse, NY-based regional systems integrator founded in 1985 that designs, installs, and supports structured cabling, VoIP phone systems, UCaaS, and cloud communications for healthcare, education, manufacturing, and enterprise customers across upstate New York.

Ownership category

akta.pro rank

Product category

Business Communications and Network Infrastructure Services

NAICS

Wired Telecommunications Carriers (517111), Telecommunications (517)

SIC

Services-Telephone Interconnect Systems (7385), Computer Communications Equipment (3576), Telephone & Telegraph Apparatus (3661)

akta.pro primary industry

Cabling, Fiber & Structured Connectivity (HDABAKAG)

akta.pro secondary industries

Network & Infrastructure for Security Systems (Cabling, PoE, Wireless, Edge Compute) (BPAKAGAI), AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ), Fiber Splicing, Testing & Commissioning (OTDR, Acceptance, Turn-Up) (IMAFAIAB)

Keywords

• Business communications services
• Structured cabling installation
• VoIP phone systems
• Unified communications solutions
• Cloud communications platforms

Headquarters

HQ city

Syracuse

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Structured Cabling Services: Design, installation, maintenance, troubleshooting, and upgrading of voice and data structured cabling networks. From 1 to 1,000 drops. Includes fiber optic, ethernet, and network cabling projects for new construction and facility updates.
2. VoIP & Phone Systems: Sale, installation, and maintenance of VoIP phone systems, business telephone solutions, and unified communications platforms. Includes NEC, Mitel, and Intermedia-based systems.
3. Cloud Communications Services: UCaaS, cloud-based communication platforms, and SIP trunking services delivered through partnerships with Intermedia and NUSO.
4. Support & Maintenance Services: 24-hour centralized support services, remote troubleshooting and repair, maintenance contracts, and ongoing technical support for installed systems.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Matrix Communications designs, sells, installs, and maintains business telephone systems, structured cabling networks, and voice/data networking infrastructure for organizations across upstate New York. The company also delivers VoIP, UCaaS, and cloud communications services as a certified dealer of NEC, Mitel, and Intermedia, along with SIP trunking, access control, surveillance, and wireless systems.

Product overview

Matrix Communications offers a unified communications portfolio combining cloud-based and premise-based solutions. The core cloud platform is Univerge Blue (by NEC), comprising four integrated modules: Univerge Blue Connect (cloud phone system with chat, video conferencing, and file sync/share), Univerge Blue Meet (video collaboration), Univerge Blue Share (cloud storage), and Univerge Blue Engage (contact center). Premise-based options include NEC UNIVERGE SV9100/SV9300/SV9500 communication servers for businesses of various sizes. The portfolio is complemented by Mitel business communications platforms, SIP trunking services, structured cabling installation, access control, security/surveillance, and wireless systems. The company also provides traditional VoIP phone systems and UCaaS services through Intermedia partnerships.

Differentiator

Problem solved

Functional benefit

Products and services

• Structured Cabling Design, installation, maintenance, troubleshooting, and upgrading of voice and data structured cabling networks — including Category 6/6A ethernet, single-mode and multi-mode fiber optic, and wireless access infrastructure — from 1 to 1,000+ drops. Targeted at organizations needing reliable cabling for new construction and facility updates.
• SIP Trunking & Dial Tone Service Cloud-delivered VoIP streaming media service providing telephone and unified communications features via cloud-based PBX, replacing traditional telephone lines over broadband connections. Targeted at businesses needing modern, scalable dial tone and UC features.
• VoIP & Cloud Communications Sale, installation, and maintenance of VoIP phone systems, business telephone solutions, and unified communications platforms based on NEC, Mitel, and Intermedia technologies. Targeted at small and enterprise-level multi-location organizations.
• NEC UNIVERGE SV9100 IP-enabled, scalable NEC unified communications server supporting 10 to 800+ users with modular architecture, multi-line SIP client support, and multi-carrier support. Targeted at small-to-mid businesses needing premise-based UC.
• NEC UNIVERGE SV9300 Feature-rich, stackable-chassis NEC unified communications server for medium-sized businesses, with proprietary server architecture. Targeted at growing mid-market organizations.
• NEC UNIVERGE SV9500 Enterprise-grade NEC unified communications server with virtualized pre-packaged or software-delivered IP UC deployment options, ideal for large enterprises and geographically distributed businesses. Targeted at enterprise and multi-site customers.
• Univerge Blue Connect Cloud-based communications platform combining a full-featured phone system with chat, web/video conferencing, and file sync, share, and backup capabilities, with mobile app, desktop app, and remote office functionality. Targeted at SMBs needing an all-in-one cloud UC suite.
• Univerge Blue Meet Cloud video collaboration tool with HD video conferencing, screen sharing with annotation, conference dial-in numbers, and custom meeting URLs. Pro packages support up to 30 participants and ProPlus up to 100 with 12 video feeds. Targeted at distributed teams needing video meetings.
• Univerge Blue Share Cloud-based file sync, share, and backup service for desktops, mobile devices, and file servers, with Windows file server, Active Directory, Outlook, and Office 365 integration and Pro packages including 10GB per user storage. Targeted at SMBs needing collaborative cloud storage.
• Univerge Blue Engage Cloud contact center solution providing agent and supervisor services for voice, chat, email, and SMS queues with speech recognition, smart greetings, text-to-speech scripting, and custom CRM/WFM integrations. Targeted at contact centers and customer service operations.
• Mitel Communications Platform Business communications solutions including SMB and enterprise call platforms, endpoints and devices, contact center software, conferencing, team messaging, chat, video, and mobility applications. Targeted at organizations adopting Mitel-based communications.
• Access Control Systems Low-voltage access control system installation and integration services for buildings and facilities. Targeted at organizations needing secure entry management across facilities.
• Security & Surveillance IP surveillance system installation and network infrastructure for security monitoring, including camera systems and integrated data networks for threat protection. Targeted at multi-facility organizations needing centralized surveillance.
• Wireless Systems Wireless access point installation and WiFi antenna services for enterprise environments. Targeted at organizations deploying campus-wide or facility-wide wireless coverage.
• Remote Office Solutions Preconfigured phones that plug into any internet-connected location, allowing remote desk phones to work with full in-office features and functionality. Targeted at hybrid and remote workers needing in-office telephony parity.
• 24/7 Support & Maintenance Services Centralized 24/7 support services including remote troubleshooting and repair, on-site support, and ongoing maintenance contracts for installed voice, data, and cloud communications systems. Targeted at organizations requiring continuous uptime for their communications infrastructure.

Quantifiable outcome

• 50,000+ miles of cable installed
• +2 more outcomes

Named customers20 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability3 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• NECcoreTechnology or IntegrationCertified NEC dealer offering the full line of NEC UNIVERGE products including SV9100, SV9300, and SV9500 communication servers. NEC is the world's largest provider of PBX systems. Matrix served as the go-to NEC phone vendor throughout New York State until NEC's announcement to exit the on-premise UC business outside of Japan.
• MitelcoreTechnology or IntegrationMitel partnership established in 2025. Matrix is proud to service Mitel's 80 million users in 100 countries. Mitel is a global leader in business communications offering award-winning technology for collaboration, conferencing, and contact center solutions.
• IntermediacoreTechnology or IntegrationIntermedia Cloud Communications dealer/provider offering AI-powered cloud communications platform including voice, video conferencing, chat, SMS, contact center, business email, productivity, file sharing and backup. Intermedia helps over 145,000 businesses connect better.
• Chimera IntegrationsminorImplementation/ SI/ Consulting PartnerPartnership for university installations including structured data cabling, WIFI antennas, cameras, and access controls at The Crown apartments and Hobart University.
• PepsiCo/Frito LayminorOthersOngoing client relationship for communications infrastructure at PepsiCo/Frito Lay facilities including the Syracuse distribution warehouse at former New Process Gear/Magna International facility.

Scale indicators4 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• ConvergeOne: ConvergeOne is a national business communications systems integrator offering UC, contact center, collaboration, and infrastructure solutions, directly comparable to Matrix's portfolio of NEC/Mitel/Intermedia deployments and structured cabling services.
• Telarus: Telarus is a master agent for cloud, connectivity, and UC solutions serving regional technology partners and sub-agents in the U.S., comparable to Matrix's certified dealer/provider model for Intermedia, Mitel, and other comms vendors.
• Bridgepointe Technologies: Bridgepointe is a tech advisory and master agent focused on UCaaS, CCaaS, network, and cloud migrations for SMB and mid-market, comparable to Matrix's advisory-led approach to Mitel/Intermedia cloud and structured cabling projects.
• TPx Communications: TPx delivers managed UCaaS, managed IT, and connectivity services targeted at SMB and mid-market customers, closely paralleling Matrix's combination of voice, data, cabling, and managed services for regional business clients.
• Granite Telecommunications: Granite provides voice, data, and managed communications services to multi-location enterprise and government clients across the U.S., mirroring Matrix's Howard Hanna (86 branches), WestRock, and government (NYS DEC) multi-site deployment model.

Broad incumbents

• RingCentral: RingCentral is a leading cloud UCaaS platform provider competing for the same contact center, voice, and messaging budgets Matrix addresses. Unlike Matrix, it is a software-only vendor that typically partners with dealers like Matrix rather than competing head-to-head on cabling.
• Avaya: Avaya offers enterprise communications platforms (IP Office, Aura) sold through a partner channel that includes Matrix-type integrators. Comparable as a long-standing on-prem and hybrid UC vendor serving similar healthcare, education, and manufacturing buyers.
• 8x8: 8x8 provides cloud voice, contact center, and video solutions to SMB and mid-market, overlapping Matrix's traditional on-prem PBX/cloud migration sales motions with a pure software go-to-market.
• Windstream Enterprise: Windstream Enterprise sells UCaaS, CCaaS, and managed connectivity as part of a broader telecom carrier portfolio. Compared to Matrix, it operates at significantly larger scale with overlapping offerings for mid-market and enterprise voice customers.

Others

• Mitel: Mitel is both a Matrix partner (established 2025) and adjacent competitor, providing UC, collaboration, and contact center platforms to a global customer base. Comparable as a vendor supplying the voice platforms Matrix resells and services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/matrix-communication---india

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles19 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Matrix Communications