CallTime Solutions
CallTime Solutions is an Australian cloud contact center and hosted PBX provider, reselling Vocalcom's multi-channel platform to SMB and mid-market customers in Australia and New Zealand, alongside wholesale VoIP and adjacent IT infrastructure services.
- Company typePrivate
- Founded2014
- HeadquartersMelbourne, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What CallTime Solutions does
CallTime Solutions is an Australian cloud communications provider headquartered in Melbourne, founded in 1998 (per firmographic data; the company history block alternatively records a 2014 launch). The company delivers cloud-based contact center software, hosted PBX, wholesale SIP/VoIP termination, and a broad suite of adjacent IT infrastructure services (cloud servers, co-location, IaaS, dedicated servers, cloud backup, hosted Microsoft Exchange, business internet, MPLS) to businesses primarily in Australia and New Zealand.
The core product is a multi-channel cloud contact center platform resold and implemented under license from Vocalcom, supplemented by CallTime's proprietary PVQ (Proactive Virtual Queuing) technology. The platform runs on Amazon AWS with underlying infrastructure provided by Neural Networks (N+1 architecture on IBM hardware, NetApp storage, and Juniper networking), delivering SLAs between 99.99% and 99.999%. The platform unifies voice, email, chat, social media, and mobile channels into a single agent desktop, with pre-built integrations into Salesforce, Microsoft Dynamics, Avaya, Cisco, and Mitel, and supports capabilities including ACD, IVR, predictive dialing, skills-based routing, Visual IVR, WebRTC voice/video, and PCI-DSS Level 1 call recording.
Revenue is generated primarily through subscription-based monthly pricing on the contact center and PBX platforms, usage-based billing on wholesale SIP/VoIP termination and pay-as-you-go call recording, and per-seat licensing on Hosted Microsoft Exchange. Distribution is sales-led: an enterprise field sales team targets large contact centers, mid-market SaaS self-service addresses SMB and growth customers, and a wholesale VoIP channel serves Australian service-provider partners. The free phone bill analysis serves as a top-of-funnel lead generation mechanism targeting businesses seeking to displace Telstra/Optus incumbents. Compliance posture includes PCI-DSS Level 1 (call recording and co-location) and HIPAA-eligible call recording, supporting regulated vertical deployments.
CallTime Solutions firmographics
Firmographics- Name
- CallTime Solutions
- Legal name
- CallTime Solutions
- Website
- https://calltime.com.au
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- CallTime Solutions is an Australian cloud contact center and hosted PBX provider, reselling Vocalcom's multi-channel platform to SMB and mid-market customers in Australia and New Zealand, alongside wholesale VoIP and adjacent IT infrastructure services.
- Ownership category
- akta.pro rank
CallTime Solutions industry classification
Industry- Product category
- Cloud Contact Center Software
- NAICS
- Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Cloud PBX & Hosted Telephony (HDAIAHAB), Voice Calling (VoIP) Apps (BPAMACAC), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
Keywords
Where CallTime Solutions is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
CallTime Solutions business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Infrastructure, Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- Contact Center Software Subscription: Cloud-based contact center software delivered as a subscription service, providing access to multi-channel customer engagement platform with ACD, IVR, predictive dialer, and analytics capabilities. Organizations typically see 30% reduction in training time and 40% reduction in average handle time.
- PBX/Hosted Phone Services: Cloud-hosted PBX service with monthly subscription plus per-minute call rates. Local calls at 12c untimed, mobile calls at 18c per minute, with 99.99% SLA guarantee.
- Cloud Infrastructure Services: IaaS, cloud servers, dedicated servers, co-location, and cloud backup services offered on monthly subscription basis with usage-based storage components.
- SIP/VoIP Termination: Wholesale VoIP call termination services to service providers, with competitive per-minute pricing and 99.99% service availability guarantee.
- Hosted Microsoft Exchange: Hosted email platform at 5GB storage per user with spam filtering and Microsoft Outlook integration.
- Pay-as-you-go Call Recording: Utility-based call recording service with no hardware or software required, allowing organizations to pay only for recorded storage consumed.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | PBX as a Service with comprehensive telephony features |
| Per seat | Monthly | Hosted Microsoft Exchange with 5GB per user |
| Usage-based | Pay-as-you-go | Cloud-based call recording with no hardware |
| Subscription | Monthly | Cloud Servers with 99.995% uptime SLA |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
CallTime Solutions product offering
Product offeringCore offering
CallTime Solutions delivers cloud-based contact center software (powered by Vocalcom) that unifies voice, email, chat, social media, and mobile channels through a single agent experience. The company also provides business phone systems (hosted PBX, SIP/VoIP, Communicator) and cloud infrastructure services (cloud servers, co-location, dedicated servers, IAAS, hosting, backup, internet, MPLS, and hosted Microsoft Exchange) to Australian and New Zealand businesses.
Product overview
CallTime Solutions offers a unified cloud contact center platform with multiple integrated modules and complementary infrastructure services. The core product is the Cloud Contact Center Software (powered by Vocalcom) which provides ACD routing, IVR, CTI integration, and multi-channel capabilities for inbound and outbound call management. The platform includes specialized modules for Proactive Live Chat, Social Media engagement, Mobile customer experience, Web Chat, and Call Recording. For business communications, the company offers PABX (Business Phone System), SIP VoIP services, and Communicator. Infrastructure services include Cloud Servers, Dedicated Servers, IAAS, Co-Location, Cloud Web Hosting, Cloud Back Up (including ReadyNAS-specific solution), Business Internet, Private IP/MPLS, and Hosted Microsoft Exchange. All services are backed by Neural Networks infrastructure with high-availability SLAs up to 99.999%.
Differentiator
Problem solved
Functional benefit
Products and services
- Cloud Contact Center Software Cloud-based virtual contact center platform unifying phone, email, chat, social media, and mobile channels through a single agent interface with ACD, IVR, CTI screen pop, multi-channel self-service, predictive dialer, skills-based routing, and real-time analytics. Built on Amazon AWS with automatic updates and elastic scalability, supporting 5 to 5,000 users.
- PABX (Hosted Business Phone System) Cloud-hosted PBX as a Service for businesses with 5 to 5,000 users, featuring call transfers, IVR menus, voicemail, multi-way conferences, video calling, call recording, and a 99.99% SLA. Eliminates on-site PBX hardware with no monthly line rental or ISDN charges.
- SIP (Voice over IP) Wholesale VoIP call termination solution with G722, G711, G729 codecs, 99.99% service availability, N+1 architecture, and a Full Service API for custom integrations, number routing, account configuration, ordering, and reporting.
- Communicator Desktop business communications tool combining fax, postal mail, SMS, and voice capabilities with mail-merge and scheduling features, integrating with Microsoft Word for unlimited users on a single license.
- Hosted Microsoft Exchange Australian-based enterprise Microsoft Exchange platform with 5GB storage per user, advanced spam filtering, Outlook Web Access, Microsoft Outlook 2010 support, and Microsoft ActiveSync for mobile push email.
- Cloud Servers Scalable VMware-based cloud server infrastructure with 99.995% uptime SLA, 100Mbit internet connectivity, unmetered gigabit between cloud servers and Neural services, IBM hardware, NetApp storage, and Juniper networking. Supports Windows, Linux, Solaris, and BSD operating systems.
- Dedicated Servers Customized dedicated server solutions co-located with IBM hardware, 99.99% availability SLA, 24x7 technical support, Juniper hardware firewall, and pooled transit across servers.
- IAAS (Infrastructure as a Service) Infrastructure as a Service outsourcing servers, workstations, storage, backup, and networking components to cloud infrastructure built on IBM hardware and NetApp storage.
- Co-Location Enterprise-grade co-location services with 99.99% SLA, redundant power and cooling, 100Mbit/1Gbit connectivity, Juniper hardware firewall, and full PCI-DSS compliance certification.
- Business Internet Business-grade internet connectivity with ADSL, NBN, EFM, wireless, and fiber optic options up to 1Gbit with QoS control and an online management portal.
- Private IP and MPLS Direct connection between office and high-speed network with guaranteed availability and built-in QoS prioritization for cloud services.
- Cloud Web Hosting High-performance cloud-hosted website solution with 99.99% SLA, 24x7 monitoring, cPanel administration, and twice daily backups for Australian and New Zealand clients.
- Cloud Back Up Offsite backup solution for small business to enterprise customers with individual file restoration through a web browser and geo-resilient storage replicated across multiple data centers.
- Cloud Back Up For ReadyNAS Australia-specific cloud backup service designed for NETGEAR ReadyNAS Pro and Ultra series devices with direct seamless integration and simple setup wizard requiring no external software or servers.
Quantifiable outcome
- 37% increase in first call resolution (FCR)
- +6 more outcomes
Companies that use CallTime Solutions
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles3 records
CallTime Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability13 records
Feature8 records
CallTime Solutions partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- VocalcomcoreVocalcom provides the underlying cloud contact center software platform powering CallTime's multi-channel customer engagement solutions. The platform supports over 550,000 users across 47 countries and facilitates more than 5 billion customer interactions annually. CallTime resells and implements Vocalcom's complete contact center software suite including ACD, IVR, predictive dialer, and analytics capabilities.
- Neural NetworkscoreNeural provides the underlying telecommunications infrastructure including VoIP wholesale services, SIP trunking, PBX hosting, cloud servers, IaaS, dedicated servers, co-location, and business internet services. Their N+1 architecture and 99.99% SLA guarantee supports CallTime's service reliability commitments. Neural operates one of Australia's most reliable cloud platforms built on IBM hardware, NetApp storage, and Juniper networking.
- Sage EspañaminorEnterprise software customer that has provided testimonial feedback on contact center implementation outcomes, demonstrating measurable improvements in productivity, attention, resolution, client experience, and Net Promoter Score.
Scale indicators12 records
Recent moves6 records
Expansion highlights4 records
CallTime Solutions competitors and assessment
Company assessmentDirect peers
- Vocalcom: CallTime's underlying technology partner. Vocalcom provides the multi-channel cloud contact center platform (550,000+ users, 5B+ interactions) that CallTime resells and implements in ANZ. As the source of CallTime's core product, Vocalcom is its most direct functional peer in the global CCaaS space.
- Talkdesk: Cloud-native CCaaS vendor with AI-infused CX capabilities and broad CRM integrations. Competes for the same mid-market and enterprise contact center deals as CallTime and has been expanding globally including in APAC.
- 8x8: Unified communications and contact center vendor combining UCaaS and CCaaS in a single platform. Highly comparable to CallTime's combined PBX + contact center portfolio, including APAC presence.
- NICE (CXone): NICE CXone is a leading cloud contact center platform with omnichannel routing, AI-driven analytics, and workforce optimization. Directly comparable to CallTime's Vocalcom-based CCaaS suite across mid-market and enterprise segments.
- Five9: Pure-play cloud CCaaS vendor serving enterprise and mid-market contact centers with omnichannel routing, predictive dialer, IVR, and AI features — closely aligned with CallTime's core offering and target buyer profile.
- Genesys: One of the largest global CCaaS/contact center platform vendors. Genesys Cloud competes head-to-head with CallTime's Vocalcom-powered offering across multi-channel routing, IVR, ACD, and workforce engagement, including in the Australian market.
- RingCentral: Cloud UCaaS provider that has expanded into CCaaS via RingCentral Contact Center. Competes directly with CallTime's combined PBX and contact center offering for the same mid-market enterprise buyer.
Broad incumbents
- Twilio: Communications platform-as-a-service leader with Flex for contact center. Provides developer-grade building blocks and increasingly turnkey CCaaS solutions, overlapping with CallTime's programmable voice, SIP, and multi-channel capabilities.
- Cisco (Webex Contact Center): Cisco's Webex Contact Center provides cloud CCaaS as part of its broader collaboration portfolio. Direct integration with Cisco PBX is a key CallTime selling point, making Cisco a closely adjacent incumbent competitor for the same enterprise telephony buyers.
- Avaya: Established contact center and unified communications vendor with hybrid cloud/on-prem offerings. Pre-built integration compatibility with Avaya is highlighted by CallTime, signaling overlap in the same enterprise customer base.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
CallTime Solutions social profiles
Digital presenceCallTime Solutions compliance and trust
Trust signalCompliance2 records
CallTime Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
CallTime Solutions leadership team
Management profileNumber of profiles
CallTime Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CallTime Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CallTime Solutions
What does CallTime Solutions do?
CallTime Solutions delivers cloud-based contact center software (powered by Vocalcom) that unifies voice, email, chat, social media, and mobile channels through a single agent experience. The company also provides business phone systems (hosted PBX, SIP/VoIP, Communicator) and cloud infrastructure services (cloud servers, co-location, dedicated servers, IAAS, hosting, backup, internet, MPLS, and hosted Microsoft Exchange) to Australian and New Zealand businesses.
Is CallTime Solutions a public or private company?
CallTime Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CallTime Solutions founded?
CallTime Solutions was founded in 2014. It employs 11 to 50 people.
Where is CallTime Solutions based?
CallTime Solutions is headquartered in Melbourne, Australia, in the Oceania region.
How does CallTime Solutions make money?
Six revenue lines are on record. Contact Center Software Subscription is the primary driver. The others are PBX/Hosted Phone Services, cloud Infrastructure Services, SIP/VoIP Termination, hosted Microsoft Exchange and pay-as-you-go Call Recording.
Who are CallTime Solutions's main competitors?
Direct peers on record are Vocalcom, Talkdesk, 8x8, NICE (CXone), Five9, Genesys and RingCentral. Broad incumbents are Twilio, Cisco (Webex Contact Center) and Avaya.
Does CallTime Solutions have an API?
Yes. Full Service API for custom integrations with wholesale VoIP services. The API allows custom integrations, number routing, account configuration, ordering, reporting with detailed output and graphs, and data exports for billing and CRM. The interface is brandable and can be on-sold to customers as a managed softswitch solution.
What industry is CallTime Solutions in?
CallTime Solutions's product category is Cloud Contact Center Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 56142 and its SIC code is 4813.