safety NET Japan

What safety NET Japan does

safety NET Japan, legally 株式会社パソナセーフティネット (Pasona Safety Net), is a Tokyo-headquartered B2B mental healthcare and employee-assistance-program (EAP) provider founded in January 2001 and operating as a subsidiary of Pasona Group. The firm delivers a flat service lineup of four integrated pillars: employee support (24-hour multilingual consultation hotline, one-on-one counseling, outbound calls, work-life balance and retention services), workplace management support (Ministry of Health-compliant stress check administration, harassment consultation/reporting covering power, sexual, maternity, customer and recruitment-stage harassment, crisis stress care, customized training), HR support (HR advisory, return-to-work, women's career advancement, occupational physician referral), and health management and environment support (health management consulting leveraging consecutive Bright 500 certification expertise, plus workplace environment improvement). Underlying technology combines human expert delivery (clinical psychologists, industrial counselors, public psychologists, nurses, former law enforcement officers) with digital tooling including a member consultation portal, the lime-eap.com stress check platform, on-demand training videos with comprehension testing, and group-level stress analysis reports approved by the Ministry of Health, Labour and Welfare.

The business model is predominantly subscription- and contract-based: annual harassment consultation desks start at 90,000 JPY per client base tier, professional training sessions start at 75,000 JPY per 1-hour session, and training video subscriptions are priced at 100,000 JPY for 50 users over 3 months, with multi-service EAP packages offered as a one-stop mental healthcare solution. Sales motion is sales-led enterprise B2B, targeting corporate HR departments and management through direct consultation, free seminars, downloadable resources (e-books, training video samples), and inside sales for inbound qualification. Distribution leverages the Pasona Group corporate referral network alongside a direct field sales team and inside sales, with the company serving approximately 2,000 corporate clients covering 1.5 million members, handling 330,000 annual consultations and more than 50,000 cumulative counseling cases. Additional offices in Tokyo (HQ in Minato-ku Shimbashi) and Osaka (Dojima, Kita-ku) serve the Kanto and Kansai regions of Japan respectively. The company holds ISO/IEC 27001:2022 certification and JIPDEC Privacy Mark, with a registered capital of 100 million JPY.

Name

safety NET Japan

Legal name

株式会社パソナセーフティネット

Website

https://safetynet.co.jp

Company type

Private

Founded year

2001

Operating status

Operating

Short description

safety NET Japan (Pasona Safety Net) is a Tokyo-headquartered B2B mental healthcare and EAP provider, founded 2001 and subsidiary of Pasona Group, serving 2,000+ Japanese corporations with 24-hour counseling hotlines, stress checks, harassment consultation, and training services covering 1.5 million employees.

Ownership category

akta.pro rank

Product category

Corporate Mental Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Health Services (8000)

akta.pro primary industry

Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB)

akta.pro secondary industries

Workplace Mental Health & EAP-Integrated Teletherapy Platforms (HLALAEAK), Employee Assistance Programs (EAP) Management (HLAEAHAB), Behavioral Health Benefit Administration (MBHO Core) (HLAEAHAA)

Keywords

• Employee assistance programs
• Workplace mental health services
• Harassment consultation hotlines
• Stress check compliance
• Corporate wellness consulting

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Annual Consultation Desk Services: Flat-rate annual subscription for harassment consultation and reporting hotline services, providing continuous access to professional counselors for employees. Prices start at 90,000 JPY per year, with additional fees for overflow or specialized services.
2. Training Services: Professional instructor-led training sessions for harassment prevention, mental health, management, and communication skills. Delivered in-person, online, or via video. Customized to client needs and audience level (general employees, management, new hires).
3. Stress Check Services: Annual stress check system administration compliant with Japan's Labor Standards Act (50+ employee mandate). Includes individual results, group analysis reports, and high-stress worker follow-up support.
4. Training Video Subscriptions: Subscription-based access to training video libraries with comprehension tests. Pricing tiers based on number of users (seats) and duration (3-month access). Example: 100,000 JPY for 50 users over 3 months.
5. EAP (Employee Assistance Program) Services: Comprehensive EAP program combining counseling, stress checks, harassment consultation, and return-to-work support for employees on mental health leave. Positioned as one-stop mental healthcare solution.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Pasona Safety Net provides outsourced mental healthcare and employee assistance services to Japanese corporations, operating a 24-hour multilingual consultation hotline, one-on-one counseling, ministry-compliant stress check administration, harassment reporting hotlines, customized training programs, and return-to-work support. The firm combines certified psychologists, industrial counselors, and clinical staff with web-based service delivery to help corporate clients comply with Japan's stress check and harassment prevention mandates while reducing turnover and improving workplace mental health.

Product overview

Pasona Safety Net is a mental healthcare services company offering a unified platform of four integrated service pillars: (1) Employee Support — providing 24-hour counseling hotlines, individual counseling sessions, outbound call services, work-life balance assistance, and retention support; (2) Workplace Management Support — offering mandatory stress checks (Ministry of Health-compliant), harassment consultation and reporting hotlines covering power, sexual, maternity, customer, and recruitment-stage harassment, crisis stress care, and customized training programs; (3) HR Support — covering HR advisory, return-to-work programs, women's career advancement, and occupational health physician referral; and (4) Health Management & Environment Support — providing health management consulting (leveraging Bright 500 certification expertise) and workplace environment improvement. The company serves approximately 2,000 corporate clients covering 1.5 million employees, handles over 330,000 harassment consultations annually, and has a track record of over 50,000 counseling sessions. The portfolio is organized as a flat service lineup rather than a modular platform, where clients can subscribe to individual services or a combination thereof, all underpinned by a team of certified psychologists, occupational counselors, and clinical psychologists.

Differentiator

Problem solved

Functional benefit

Products and services

• Employee Consultation Window (なんでも相談窓口・健康相談窓口) 24-hour telephone and online consultation service for employees and their families covering work, health, and personal concerns, staffed by professional counselors who escalate to specialists as needed. Pricing starts at 90,000 JPY annually for the harassment consultation and reporting tier.
• Counseling Service One-on-one psychological counseling sessions provided by certified counselors to support employees facing mental health challenges or personal difficulties, with internal case handovers among the counselor team for continuous support.
• Stress Check Service Ministry of Health-designated stress check and survey service compliant with Japan's Stress Check System regulations. Includes group-level workplace environment analysis, high-stress employee identification, and workplace improvement recommendations, delivered via web or paper-based instruments.
• Harassment Countermeasures (Consultation, Reporting, Customer Harassment, Job-Activity Harassment) Comprehensive harassment consultation and reporting hotline covering power harassment, sexual harassment, maternity harassment, customer harassment, and recruitment-stage harassment, handling over 330,000 consultations annually and including a cognitive behavioral therapy-based psychological support program.
• Training Programs (Mental Health, Harassment, Communication, Management) Customized in-person and online training programs on mental health, harassment prevention, communication, and management skills, delivered by instructors with counseling field experience. On-demand training video courses with comprehension tests are also available; training sessions start at 75,000 JPY per hour.
• Health Management Consulting Support Health management consulting services leveraging the company's accumulated expertise from consecutive Bright 500 health management certifications to help client organizations improve employee well-being and achieve their own health management goals.
• Workplace Environment Improvement Support Workplace environment assessment and improvement services that identify organizational stressors from group stress check analysis and recommend evidence-based changes to create healthier, more productive work environments.

Quantifiable outcome

• Over 2,000 companies served, covering 1.5 million members (2025)
• +2 more outcomes

Named customers7 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• 東京大学医学部附属病院 デジタルメンタルヘルス講座 (The University of Tokyo Graduate School of Medicine, Digital Mental Health Course)coreStrategic or Co-development Partner · 1 August 2023Joint research on workers' mental health and related factors using large-scale existing data analysis. Pasona Safety Net provides anonymized consultation and outbound call data; University of Tokyo conducts data analysis. Research period through December 2027.
• ウェルリンク株式会社 (Welllink Co., Ltd.)minorStrategic or Co-development PartnerCollaborative research partner in the University of Tokyo joint study on workers' mental health data analysis.
• 株式会社クオレ・シー・キューブ (Cuore C Co., Ltd.)minorStrategic or Co-development PartnerCollaborative research partner in the University of Tokyo joint study on workers' mental health data analysis.
• 株式会社ジャパンイーエーピーシステムズ (JIPAC Systems Co., Ltd.)minorStrategic or Co-development PartnerCollaborative research partner in the University of Tokyo joint study on workers' mental health data analysis.
• タック株式会社 (Tack Co., Ltd.)minorStrategic or Co-development PartnerCollaborative research partner in the University of Tokyo joint study on workers' mental health data analysis.
• ティーペック株式会社 (T-Peace Corporation)minorStrategic or Co-development PartnerCollaborative research partner in the University of Tokyo joint study on workers' mental health data analysis.
• 株式会社フィスメック (FismeC Co., Ltd.)minorStrategic or Co-development PartnerCollaborative research partner in the University of Tokyo joint study on workers' mental health data analysis.
• ピースマインド株式会社 (Peace Mind Inc.)minorStrategic or Co-development PartnerCollaborative research partner in the University of Tokyo joint study on workers' mental health data analysis.
• 北里大学医学部公衆衛生学 (Kitasato University School of Medicine, Department of Public Health)coreStrategic or Co-development PartnerData contribution research partnership for 'Proposal of New Reference Values for the Brief Job Stress Questionnaire.' Pasona Safety Net provides anonymized stress check data collected from 2015-2022 to support updates to Japan's official stress check survey instrument. Research through March 2026.
• パソナグループ (Pasona Group)coreChannel Partner/ Reseller/ DistributorParent company and primary distribution channel. Pasona Group's extensive corporate client network provides referral-based enterprise sales pipeline. Pasona Safety Net is one of 11 group companies certified under Health Management Excellent Corporation 2026, enabling cross-selling of mental health services to existing Pasona HR service clients.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Welllink Co., Ltd. (ウェリンク): Japanese mental health services firm participating in the same University of Tokyo joint research initiative, operating in overlapping areas of workplace counseling, stress management, and behavioral health.
• Advantage Risk Management (アドバンテッジリスクマネジメント): Listed Japanese provider of EAP services, stress checks, harassment consultation, and corporate mental health programs, serving a similar enterprise customer base in Japan. Directly comparable in service mix and target buyer.
• FismeC Co., Ltd. (フィスメック): Japanese EAP and workplace mental health provider offering consultation hotlines, stress checks, and harassment support. Also a research partner on the joint mental health study, confirming similar service portfolio and customer base.
• Mental Health Technologies (メンタルヘルステクノロジーズ): Japanese mental health platform company operating EAP-related digital services and partnerships with physicians, including the 'Yoi Doc' occupational health service. Competes in the same workplace mental health market, with a more digital-leaning delivery model.
• Cuore C Co., Ltd. (クオレ・シー・キューブ): Japanese mental health and EAP services provider, part of the joint research partnership with the University of Tokyo. Offers comparable counseling, harassment consultation, and stress check services to corporate Japan.
• JIPAC Systems Co., Ltd. Japanese mental health and EAP service provider participating in the same joint research consortium with the University of Tokyo. Operates in the same regulatory-driven EAP and stress check market as Pasona Safety Net.
• T-Peace Corporation (ティーペック): Japanese health support and EAP provider offering telephone health consultation, mental health counseling, and workplace wellness services to corporate clients. Listed as a research partner on the joint study, signaling direct competitive overlap.
• Peace Mind Inc. (ピースマインド): Direct Japanese EAP and workplace mental health provider offering counseling, stress checks, harassment consultation, and training to corporate clients. Listed as a joint research partner on the University of Tokyo study, indicating close competitive overlap with Pasona Safety Net's service portfolio.

Broad incumbents

• Modern Health: Global employer-sponsored mental health platform combining self-serve digital tools with licensed therapist access. Addresses the same enterprise buyer (HR leaders) and the same workforce use cases (counseling, stress, harassment) as Pasona Safety Net, but with a digital-first delivery model that may serve as a directional benchmark for product evolution.
• Lyra Health: US-headquartered global EAP and mental health platform serving large employers. Operates a comparable employer-sponsored behavioral health benefit model with a strong digital component, representing a more digitally native version of the same value proposition Pasona Safety Net delivers in Japan.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about safety NET Japan