Family Service Society

What Family Service Society does

Family Service Society, Inc. is a 501(c)(3) nonprofit human-services agency headquartered in Corning, NY, operating continuously since 1918 and serving Steuben County and the surrounding Southern Tier region of New York State. The organization delivers a portfolio of more than twelve distinct programs across counseling, youth development, family support, and professional training. Clinical services include general individual and family counseling, behavioral-health consultation, the Choice Program (sexual abuse counseling for child victims ages 4–17 plus specialized treatment for court-mandated offenders), Family Focus (parenting education and foster-care visitation support), the YES Program (NYS Children's Medicaid-funded psychosocial rehabilitation for youth 0–21), Domestic Violence Education and Accountability (24-week Emerge-based group program), Prevention Services (in-school substance abuse curricula), and LEAPS after-school enrichment. Youth development services are anchored at the Laura Richardson Houghton Corning Youth Center, with T.R.E.E. of Dreams Teen Space and the Kids Cafe meal program, plus Youth Mentoring of the Southern Tier serving Bath, Corning, and Elmira. The Professional Training Institute, founded 1996, has organized over 130 continuing-education opportunities for NY-licensed social workers, mental-health counselors, marriage and family therapists, creative arts therapists, NBCC counselors, and OASAS practitioners, with provider approvals across multiple state boards.

The business model is a hybrid of insurance/Medicaid billing (Fidelis managed Medicaid plus Child Health Plus), county-government contracts (Steuben County DSS for Family Focus; Care Manager and Mobile Mental Health Therapist partnership positions with Steuben County Community Services), court-mandated program fees (Choice offender program, DV accountability), low-ticket professional-training registration fees ($25–$49 per CE course), and charitable donations (including donor-designated funds such as Mary Lou's Sweet Treat Fund for Kids Cafe and annual Bowl-A-Rama fundraiser for YMST). Service delivery is in-person across four physical locations — Corning (HQ and Youth Center), Bath, Hornell — plus online registration and Zoom-based training. The agency is HIPAA-compliant, holds six distinct CE provider approvals across New York and Pennsylvania state boards and NBCC, and counts United Way of the Southern Tier and Excellus BlueCross BlueShield as core funding partners. Leadership is a professional staff of licensed clinicians and program directors governed by a volunteer Board of Directors, with Cynthia Gee, PsyD, LMHC serving as Executive Director since April 2021.

Customer concentration is structurally high given the rural, single-county service geography and the dominance of government referral streams; mitigants are the diversity of program-specific funding sources and the recent Excellus BCBS Health Equity Innovation Awards (2025 and 2026) that broaden external validation. The agency's primary commercial risk is payer/grant concentration on Steuben County government; its primary defensive asset is 107 years of community trust, multi-decade referral relationships, and a regulatory moat in continuing-education provisioning that is rare for a county-scale nonprofit.

Name

Family Service Society

Legal name

Family Service Society, Inc.

Website

https://familyservicesociety.org

Company type

Private

Founded year

1918

Operating status

Operating

Headcount range

11–50 employees

Short description

Family Service Society is a Corning, NY-based 501(c)(3) nonprofit founded in 1918 that provides counseling, youth development, prevention, domestic-violence intervention, parenting education, and continuing-education training across four Steuben County locations, primarily funded by county government contracts, Medicaid, training fees, and donations.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (62411), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Educational Services (8200)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Child Welfare, Foster Care & Adoption Services (BPAGAEAE), Family Engagement & Caregiver Support Programs (SEL/Mental Health) (EDAKAMAK), Family Resource Centers & Wraparound Support Services (EDACALAH)

Keywords

• Family counseling services
• Youth mentoring programs
• Mental health counseling
• Community social services
• Prevention education programs

Headquarters

HQ city

Corning

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Client Fees and Health Insurance: Revenue from client fees and health insurance billing for counseling services. The agency accepts Fidelis (including managed Medicaid and Child Health Plus) and self-pay options.
2. Government and Foundation Grants: Funding from government agencies (Steuben County Department of Social Services) and foundations (United Way of the Southern Tier, Excellus BlueCross BlueShield Health and Wellness Awards) to support youth programs and community services.
3. Professional Training Institute Registration Fees: Continuing education programs generating revenue through registration fees ranging from $25-$49 per training session for mental health and human service professionals.
4. Donations: Charitable donations from individuals and organizations supporting agency programs, including designated funds like Mary Lou's Sweet Treat Fund for the Kids Cafe.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Family Service Society, Inc. is a nonprofit human service agency offering a full range of counseling, youth development, and prevention programs for individuals and families in Steuben County, NY. Core offerings include individual and family counseling, behavioral health consultation, sexual abuse counseling (Choice Program), parenting education (Family Focus), youth psychosocial rehabilitation (YES Program), after-school enrichment (LEAPS), domestic violence intervention, youth mentoring (YMST), and the Professional Training Institute for continuing education of mental health practitioners.

Product overview

Family Service Society, Inc. is a private, non-profit human service agency offering a comprehensive portfolio of counseling and community services. The organization operates multiple distinct programs including General Counseling Services, the Choice Program (sexual abuse counseling), Family Focus (parenting education), YES Program (youth psychosocial rehabilitation), LEAPS after-school enrichment, Domestic Violence Education and Accountability Program, Prevention Services, and Youth Mentoring of the Southern Tier. Youth development services are centralized under the Laura Richardson Houghton Corning Youth Center, which includes the T.R.E.E. of Dreams Teen Space and Kids Cafe. The Professional Training Institute provides continuing education for mental health professionals. Services are delivered across multiple locations in Steuben County, NY (Corning, Bath, and Hornell offices) with the main office at 280 Princeton Ave. Ext., Corning, NY.

Differentiator

Problem solved

Functional benefit

Brands

• Youth Mentoring of the Southern Tier (YMST): A site-based mentoring program connecting youth with trained volunteers to create trusting, professionally supported one-to-one mentoring relationships.
• YES Program (Youth Empowerment Services)
• Laura Richardson Houghton Corning Youth Center
• Professional Training Institute
• Mary Lou's Sweet Treat Fund

Products and services

• General Counseling Services Individual and family counseling services addressing depression, anxiety, marriage/couples therapy, grief/loss, stress management, and life transitions for individuals ages 4 to adult in Steuben County.
• Behavioral Health Consultation Behavioral health consultation services providing screening and support for mental health and wellness needs for community members.
• Choice Program Sexual abuse counseling program offering individual, family, and group counseling for child victims (ages 4-17) and specialized treatment for court-mandated offenders, including Choice Victim Counseling, Choice Ally Counseling, and Choice Adolescent Offender Program components.
• Family Focus Parenting education program providing family support, in-home visits, enhanced/coached visitation for children in foster care, and referrals for families referred by Steuben County Department of Social Services.
• YES (Youth Empowerment Services) Program Psychosocial Rehabilitation Services (PSR) providing free mental health services for youth ages 0-21 with diagnosed mental health disorders, offering skills development in social skills, emotional regulation, self-care, and independent living.
• LEAPS Program After-school enrichment program serving Campbell-Savona Elementary students in grades K-6, providing homework help, nutritious snacks, and activities focused on STEM/STEAM, recreation, arts, and social-emotional learning.
• Domestic Violence Education and Accountability Program 24-week Emerge model-based program providing group counseling and education for individuals who abuse, focusing on domestic violence awareness and accountability for court-mandated and self-referred participants.
• Prevention Services In-school prevention counseling and substance abuse prevention education using evidence-based curriculum to address coping with peer pressure and developing problem-solving skills.
• Youth Mentoring of the Southern Tier (YMST) Site-based mentoring program connecting youth with trained volunteers for weekly supervised mentoring activities at designated locations in Bath, Corning, and Elmira.
• Laura Richardson Houghton Corning Youth Center Youth center providing after-school and summer programming for children and teens, including T.R.E.E. of Dreams Teen Space and Kids Cafe meal services.
• Professional Training Institute Continuing education program providing training opportunities for social workers, mental health counselors, marriage and family therapists, and human service professionals since 1996, offering over 130 training opportunities featuring national presenters.

Quantifiable outcome

• Over 130 training opportunities organized since 1996 for mental health professionals
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core.

• Community & Family Services Association of New York State (CFSANYS)coreOthersFamily Service Society is a member of CFSANYS, a state association supporting community and family services organizations in New York State.
• Institute for Human Services (IHS)coreOthersMember of the Institute for Human Services, supporting best practices and professional development in human services.
• Steuben Prevention Coalition for a Drug Free CommunitycoreStrategic or Co-development PartnerActive member of the Steuben Prevention Coalition, collaborating on substance abuse prevention initiatives and sharing resources including Ounce of Prevention newsletters.
• United Way of the Southern TiercoreGTM or Marketing PartnerDesignated as a United Way Community Partner. United Way provides funding support for agency programs and community services.
• Excellus BlueCross BlueShieldcoreGTM or Marketing PartnerProvides Health and Wellness Awards and Health Equity Innovation Awards to support Youth Prevention Education Program and health equity initiatives.
• Steuben County Department of Social ServicescoreStrategic or Co-development PartnerPrimary referral source for Family Focus program. Funded by Steuben County Department of Social Services to provide parenting education and family support services.
• Steuben County Community ServicescoreStrategic or Co-development PartnerPartnership position for Care Manager role. Mobile Mental Health Therapist partnership providing mental health services with coverage of Steuben County.
• New York State Mentoring ProgramcoreStrategic or Co-development PartnerAffiliated with NYS Mentoring Program for Youth Mentoring of the Southern Tier. Provides mentor recruitment, orientation facilitation, and program oversight.

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Regional players

• Steuben County Mental Health / Community Services: County-government mental health and community services division that co-funds and co-delivers care in FSS's service area. Comparable because FSS operates Care Manager and Mobile Mental Health Therapist positions in partnership with this office, mirroring services that county mental health departments run directly.

Direct peers

• Finger Lakes Area Counseling & Recovery Agency (FLACRA): Multi-county behavioral health and addiction services nonprofit serving the Finger Lakes region. Comparable as a county-anchored, grant- and Medicaid-funded counseling and prevention provider with a similar mix of outpatient counseling, youth services, and continuing-education offerings.
• Family & Children's Service of Ithaca: Long-standing Finger Lakes nonprofit human services agency founded in 1885 offering counseling, youth programs, and family support. Comparable as a county-anchored family-services nonprofit of similar scale and program mix, including clinical services and youth development.
• CASA-Trinity: Regional addiction and behavioral health nonprofit operating across the Southern Tier and Finger Lakes regions of New York. Directly comparable because FSS's former Youth Services Director, Bianca Crandle, ran CASA-Trinity's clinical operations, and CASA-Trinity delivers overlapping counseling, substance-abuse, and youth programming under similar Medicaid-funded contracts.
• Boys & Girls Clubs of the Southern Tier: Regional youth-development nonprofit delivering after-school and teen programming including homework help, meals, and STEM/STEAM enrichment. Comparable because FSS's LEAPS program and Laura Richardson Houghton Corning Youth Center (with Kids Cafe and T.R.E.E. of Dreams Teen Space) deliver substantively the same youth enrichment service.

Broad incumbents

• Salvation Army of Corning/Elmira: Regional chapter of a national social services nonprofit operating emergency assistance, family support, and youth programming in the Southern Tier. Comparable as a multi-stream nonprofit funded by donations and grants that competes for similar referral and donor relationships in the same geography.
• Mental Health Association in New York State (MHANYS): Statewide membership and advocacy organization advancing community mental health, with affiliated regional chapters. Comparable as a broader organization that delivers family education, peer support, and continuing-education programming overlapping with FSS's counseling and Professional Training Institute offerings.
• Lourdes Hospital Behavioral Health (Ascension): Hospital-affiliated outpatient behavioral health service line serving the Southern Tier through a system parent. Comparable because it delivers clinical mental health and counseling services to overlapping adult and youth populations using licensed clinical staff, representing a competing provider for FSS's counseling and YES-program referral streams.
• Catholic Charities of the Southern Tier: Diocesan multi-service nonprofit serving Chemung, Schuyler, Steuben, and surrounding counties. Comparable as a larger incumbent offering the same breadth of counseling, family support, and case-management services that FSS provides, though across a wider portfolio and larger footprint.

Others

• NYS Mentoring Program (Office of Mental Health): State-level mentoring program that contracts with FSS for Youth Mentoring of the Southern Tier. Comparable as the funding and standards partner whose oversight governs how FSS's mentoring program operates, providing both capital and programmatic structure.

Market position

Strengths5 records

Weaknesses6 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/FamilySvcSoc
• Facebookfacebook.com/FamilyServiceSocietyInc
• LinkedInlinkedin.com/company/family-service-society-inc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Family Service Society