What CareJet does

CareJet is a Philippines-based medical and travel assistance provider founded in 2006 and headquartered in Makati City, with a corporate office in Pasig City. The company coordinates emergency medical care, air ambulance evacuations, commercial repatriations, house and hotel medical visits, and travel concierge services for travelers across the Philippine archipelago. It operates a 24/7 case management center staffed by Case Specialists, Operations Supervisors, Emergency Physicians, and Flight Nurses, and arranges transport using a fleet including Cessna Citation XLS 360, Challenger 600, King Air 350, Bell 429, and Agusta AW169 aircraft. CareJet is the exclusive Assistance Partner in the Philippines for the International Assistance Group (IAG), providing access to IAG's Globus Database of 3,400+ global partners, and is the Preferred Emergency Medical Assistance and Air Ambulance Partner of the Philippine College of Emergency Medicine (PCEM).

The company generates revenue through four streams: annual Corporate Passport subscription memberships for Philippine businesses with traveling employees; transaction-based fees for air ambulance and medical evacuation services; managed services fees for case coordination and provider referrals; and B2B managed services arrangements with 65+ travel insurance and medical assistance companies that use CareJet as their in-country Philippines provider. Its customer base spans international travelers, Philippine corporates, foreign insurance and assistance companies, and remote-island residents requiring house-call medical services. CareJet's go-to-market combines direct enterprise field sales (Corporate Passport), B2B partnership development (insurers), and inbound 24/7 phone access supported by global and US/Canada toll-free numbers.

CareJet is a privately held, founder-led company with no disclosed external funding, no parent company, and no subsidiaries. It employs 51-100 people and is led by President & CEO Anthony Decoste and Country Manager/Group CFO Editha Joyce Arcasitas. Notable operational partnerships include a ground ambulance network covering Manila and remote areas such as Busuanga, and a receiving hospital relationship with Joint Commission International-accredited Makati Medical Center. The company has received IAG recognition including the 2018 Corporate Social Responsibility Award (for SHIP HIV clinic support) and the 2019 Marketing Excellence Award.

Name

CareJet

Legal name

CareJet

Website

https://carejet.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

51–100 employees

Short description

CareJet is a Philippines-based medical and travel assistance provider, founded in 2006, coordinating 24/7 emergency medical evacuations, air ambulance transport, house calls, and travel concierge services for international travelers, Philippine corporates, and 65+ global insurance and assistance companies.

Ownership category

akta.pro rank

Product category

Emergency Medical Assistance and Air Ambulance Services

NAICS

Ambulance Services (62191), Nonscheduled Air Transportation (4812)

SIC

Air Transportation, Nonscheduled (4522), Services-Health Services (8000)

akta.pro primary industry

Air Medical Transport (Helicopter/Fixed-Wing) (HLAFANAD)

akta.pro secondary industries

Medical Air Transport (Air Ambulance/Patient Transfer) (TLAFABAG), Medical Passenger Transfer (Non-Emergency Patient Transport) (THABAGAG), Emergency Response, Assistance & Medical Evacuation Services (THACAEAC)

Keywords

• Emergency medical assistance
• Air ambulance services
• Medical evacuation
• Travel assistance services
• Corporate travel healthcare

Headquarters

HQ city

Pasig

HQ country

Philippines

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Corporate Passport Membership: Annual corporate membership program where companies pay for employee medical and travel assistance coverage when traveling abroad or visiting the Philippines. Includes personalized membership cards, 24/7 case specialist access, and coordination of all medical and travel services.
2. Air Ambulance and Medical Evacuation Services: Fee-for-service medical transport including air ambulance flights and commercial repatriations. Services billed based on distance, aircraft type, and medical equipment requirements. Works directly with insurance companies to coordinate coverage.
3. Medical and Travel Assistance Services: On-demand services including physician/hospital/dental/vision referrals, house and hotel medical visits, ground ambulance, cash advances, embassy assistance, and travel arrangements. Case coordination fees plus reimbursement for services arranged on behalf of clients.
4. Insurance Company Partnerships: B2B partnerships managing medical assistance cases for travel insurance and medical assistance companies. CareJet serves as the on-the-ground provider in the Philippines for over 65 insurance and assistance companies, coordinating cashless transactions and billing insurance providers directly.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

CareJet provides emergency medical assistance and air ambulance services to travelers, corporate clients, and insurance companies throughout the Philippines. The company coordinates doctor and specialist appointments, arranges air ambulance evacuations and commercial repatriations, dispatches medical teams to hotels and residences, and manages cashless billing with insurance providers. Its flagship Corporate Passport program offers subscription-based coverage to businesses with traveling employees.

Product overview

CareJet is a medical and travel assistance provider operating across the Philippines' 7,106 islands since 2006. The company offers four interconnected services: Medical & Travel Assistance as the core coordination service connecting travelers with doctors and specialists; Air Ambulance & Commercial Repatriations for emergency patient transport by aircraft and commercial flights; House & Hotel Calls for at-location medical visits; and Corporate Passport as a B2B program for businesses to provide travel and medical assistance to their employees. All services operate 24/7 with case specialists coordinating care and working with insurance providers for cashless transactions.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical & Travel Assistance Connects travelers in the Philippines with doctors and specialists, arranges appointments, and provides travel assistance services including cash advances, passport replacement, embassy connections, and roadside support. Available 24/7 to tourists, business travelers, and residents needing healthcare navigation.
• Air Ambulance & Commercial Repatriations Transports patients by airplane or helicopter from remote areas of the Philippines, staffed with Emergency Physicians and Flight Nurses, equipped with critical care medical equipment. Also arranges commercial flight repatriations with medical monitoring. Uses Cessna Citation XLS 360, Challenger 600, King Air 350, Bell 429 Helicopter, and Agusta AW169 Helicopter.
• House & Hotel Calls Brings experienced medical care to the doorstep of tourists, business travelers, and local residents at their hotel, workplace, or personal residence. Includes doctor visits, nursing services, physical therapy, prescription delivery, and IV services.
• Corporate Passport Business partnership program providing employees with medical and travel assistance while traveling abroad, including personalized membership cards with company branding, cashless services, and access to CareJet's network of medical providers and travel concierge services. Annual subscription model.

Quantifiable outcome

• Over 800 HIV patients supported through SHIP clinic partnership
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered minor, flagship and core.

• Sustained Health Initiatives of the Philippines (SHIP)minorOthers · 1 January 2016Corporate social responsibility partnership where CareJet manages SHIP's telephone hotline 24/7 to support HIV patients with appointment scheduling and clinic access. CareJet developed a shared scheduling system for real-time coordination. Partnership has impacted over 800 HIV patients and helped prevent treatment interruption. CareJet provides consulting and advisory services to assist SHIP in becoming a fully autonomous HIV treatment hub.
• International Assistance Group (IAG)flagshipStrategic or Co-development PartnerCareJet is the exclusive Assistance Partner in the Philippines for IAG, a global alliance of independent assistance companies and qualified service providers operating across five continents. This partnership provides access to IAG's Globus Database with over 3,400 roadside and medical partners, air ambulances, hospitals, outpatient centers, and doctors worldwide. Enables CareJet to find medical assistance throughout the world for traveling clients.
• Philippine College of Emergency Medicine (PCEM)coreStrategic or Co-development PartnerCareJet is the Preferred Emergency Medical Assistance & Air Ambulance Partner of PCEM, the professional association for all emergency medicine physicians in the Philippines. PCEM recognizes CareJet's expertise in providing safe, efficient emergency medical assistance and air ambulance transport. Joint marketing campaigns and convention participation strengthen this partnership.
• Ground Ambulance PartnerscoreStrategic or Co-development PartnerLong-time ground ambulance partners in various locations throughout the Philippines including Manila and remote areas like Busuanga (for Coron Island evacuations). Partners provide transportation from patient locations to aircraft and hospital handoffs upon arrival.
• Makati Medical CentercoreStrategic or Co-development PartnerJoint Commission International-accredited tertiary hospital in Manila serving as a partner receiving facility for medical evacuation patients. Features stringent safety standards and excellent patient care for continued treatment following air ambulance transport.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• MedAire: Aviation and maritime medical assistance provider offering in-flight medical support, ground-based medical kits, and remote consultation. Comparable to CareJet's medical coordination capabilities, with stronger specialization in aviation and maritime verticals.

Direct peers

• REVA Air Ambulance: Air ambulance and medical repatriation provider with global fixed-wing operations serving insurance and assistance companies. Directly comparable to CareJet's air ambulance service and B2B insurance case coordination.
• MedjetAssist: Membership-based air medical transport and travel assistance program, primarily serving travelers across the Americas and internationally. Comparable to CareJet's air ambulance and Corporate Passport programs, both offering premium medical evacuation memberships.
• Global Rescue: Provides travel risk management, emergency medical evacuation, and security advisory services for travelers and corporate clients. Closely comparable to CareJet's Corporate Passport and travel-medical assistance model, with overlapping membership-based service offerings.
• Jet Rescue Air Ambulance: Air ambulance operator serving the Americas and global medical evacuation markets with dedicated ICU-configured aircraft. Comparable to CareJet's fixed-wing air ambulance operations and physician/nurse-staffed flight capacity.
• Assist Card: Travel assistance company providing medical, legal, and travel emergency services for travelers, including medical evacuation and case management. Comparable to CareJet's travel assistance and insurance partnership model across emerging markets.
• AirMed International: Air ambulance and medical transport operator providing fixed-wing and rotor-wing patient transport, insurance case coordination, and repatriation services. Directly comparable to CareJet's air ambulance fleet operations and insurance partner relationships.
• FAI Air Ambulance: Specialized air ambulance division of FAI Aviation Group, providing medevac and repatriation services with dedicated fleet. Comparable to CareJet's dedicated fleet of medical-configured aircraft and global case coordination.

Broad incumbents

• International SOS: Global leader in medical and travel assistance with 24/7 medical, security, and evacuation services. Comparable to CareJet because both deliver travel-medical assistance, air ambulance coordination, and case management for corporate and insurance clients; International SOS is a broad incumbent with far larger scale and geographic reach.
• Europ Assistance: Global travel insurance and assistance provider offering medical evacuation, repatriation, and corporate travel assistance. Broad incumbent comparable to CareJet's broader assistance and insurance partnership operations, though operating at a much larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/CareJet
• Facebookfacebook.com/CareJetOfficial
• LinkedInlinkedin.com/company/carejet

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CareJet