Community Connection

Disability Support Servicescommunityconnection.org.au

Community Connection is a not-for-profit disability support organization headquartered in Kirwan, Queensland, delivering person-centered one-on-one lifestyle support and NDIS-funded services to individuals with developmental and physical disabilities throughout the Townsville region.

Company typePrivate
Founded1992
HeadquartersTownsville, Australia
Headcount51–100
GTM typeB2C
OfferingServices

What Community Connection does

Community Connection is a not-for-profit charitable organization headquartered at 5 Castlemaine Street, Kirwan, Queensland, Australia, that delivers individualized disability support services to people living with developmental and/or physical disabilities across all age groups and life stages in the Townsville region. Founded in 1992 by Daisy Kellie, Sharon Yoxall, and Ann Greer, the organization operates a person-centered service model in which each participant selects their own Lifestyle Support Worker and designs their own Support Plan and Lifestyle Plan. The portfolio spans six integrated service lines: Assistance with Daily Life (including High Intensity Support), Assistance with Social, Economic and Community Participation, Home and Living, NDIS Support Coordination, Person Centered Planning, and individualized Lifestyle Assistant Matching.

Service delivery is conducted in the homes and communities of participants by directly employed Lifestyle Assistants rather than through a facility-based model, and the organization holds active registration as a provider under Australia's National Disability Insurance Scheme (NDIS) and as a charity on the Australian Charities and Not-for-profits Commission (ACNC) Charity Register (ABN 31 889 956 172). Revenue is generated almost entirely from NDIS-funded plans managed by participants, with pricing determined through individual plan negotiations rather than disclosed publicly. The organization is privately held as a not-for-profit, governed by a Board of Directors chaired by Lynne Kendall and led day-to-day by Chief Executive Officer Jason Carroll alongside a small management team that includes the Manager Finances and Shared Services.

The operating footprint is intentionally narrow — the Townsville region of North Queensland — with no disclosed plans for interstate or international expansion. Community Connection is not a technology company: it has no proprietary software product, no mobile app, no public API, and no disclosed use of artificial intelligence. The technology stack is limited to a Squarespace-hosted public website and standard email/phone contact channels; data handling is governed by an in-house Privacy Policy aligned with the Privacy Act 1988 (Cth) and Australian Privacy Principles. Strategic positioning therefore rests on regulatory eligibility (NDIS + ACNC), three decades of community reputation, and the relational capital of matched Lifestyle Assistants rather than on technology, scale economics, or capital-markets activity.

Community Connection firmographics

Firmographics

Name: Community Connection
Legal name: Community Connection
Website: https://communityconnection.org.au
Company type: Private
Founded year: 1992
Operating status: Operating
Headcount range: 51–100 employees
Short description: Community Connection is a not-for-profit disability support organization headquartered in Kirwan, Queensland, delivering person-centered one-on-one lifestyle support and NDIS-funded services to individuals with developmental and physical disabilities throughout the Townsville region.
Ownership category
akta.pro rank

Where Community Connection is headquartered

Location

Headquarters

HQ city: Townsville
HQ country: Australia
HQ region: Oceania

Offices1 record

Markets served

Community Connection business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

NDIS Funded Services: As a registered NDIS provider, Community Connection generates revenue through the National Disability Insurance Scheme. Services are funded under NDIS support categories including Assistance with Daily Life, Social and Community Participation, and Support Coordination. The organization is a not-for-profit charity, with revenue derived from government-funded disability support plans managed by participants.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Community Connection product offering

Product offering

Core offering

Community Connection provides completely personal, one-on-one lifestyle support and assistance to individuals with a developmental and/or physical disability, enabling participants to choose how they live within their community. Services include Assistance with Daily Life, Social and Community Participation, Home and Living, NDIS Support Coordination, and Person Centered Planning, with each participant selecting their own Lifestyle Support Worker and designing their own Support Plan and Lifestyle Plan.

Product overview

Community Connection is a not-for-profit disability support organization offering a unified suite of personalized support services for individuals with developmental and/or physical disabilities. The organization provides six integrated service offerings: Assistance with Daily Life (personal care and self-care), Assistance with Social/Economic/Community Participation, Home and Living support, Support Coordination for NDIS participants, Person Centered Planning (holistic lifestyle planning), and Lifestyle Assistant Matching (individual-to-support-worker pairing). All services are guided by the individual's choices, with support plans and Lifestyle Assistants selected by the person receiving support, and can be adjusted over time based on evolving needs.

Differentiator

Problem solved

Functional benefit

Products and services

Assistance with Daily Life

Companies that use Community Connection

Customer profile

Segments1 record

Ideal customer profiles1 record

Community Connection technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Community Connection partnerships and signals

Strategic signal

Scale indicators1 record

Recent moves5 records

Expansion highlights3 records

Community Connection competitors and assessment

Company assessment

Direct peers

Cerebral Palsy Alliance: NDIS-registered disability services organization providing therapy, accommodation, and lifestyle supports, primarily for people with cerebral palsy and physical disabilities. Comparable for its physical-disability focus and integrated NDIS service delivery model.
Endeavour Foundation: Queensland-based NDIS-registered disability services nonprofit offering accommodation, daily living, community participation, and employment supports. Highly comparable given its Queensland roots, nonprofit charity structure, and breadth of disability support offerings.
Achieve Australia: NSW-based NDIS-registered disability services provider delivering accommodation, daily living, and community participation supports. Comparable for similar service mix, target population, and registered NDIS nonprofit model.
Sunnyfield: NDIS-registered nonprofit supporting people with intellectual disability through accommodation, daily life, and community participation services. Comparable as a nonprofit NDIS provider with a similar person-centered support philosophy.
Aruma: One of Australia's largest NDIS-registered disability service providers offering daily living, community participation, and supported independent living across multiple states. Directly comparable as a registered NDIS nonprofit/community-services provider serving similar participant cohorts.
Life Without Barriers: Major Australian NDIS-registered provider of disability and out-of-home care supports, including daily personal care, community participation, and supported accommodation. Comparable on NDIS funding model, participant population, and integrated service suite.
Multicap: Queensland and NSW disability services nonprofit providing accommodation, daily living, and community participation supports under NDIS. Comparable as a regional nonprofit provider with similar service mix and target population of people with physical and intellectual disabilities.

Broad incumbents

National Disability Services (NDS): Australian peak body representing disability service providers, offering policy advocacy, workforce, and operational resources to NDIS-registered providers. Comparable as a sector-wide incumbent that shapes the operating environment in which Community Connection delivers services.

Emerging players

Mable: Australian online marketplace that enables NDIS participants to find and engage independent support workers. Comparable as a digital channel that addresses the same self-directed support model Community Connection emphasizes.
Hireup: Australian online platform connecting NDIS participants with support workers for disability supports. Comparable as an emerging alternative channel for sourcing one-on-one disability support that competes for the same participant relationships as Community Connection.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

Community Connection compliance and trust

Trust signal

Compliance3 records

Community Connection financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Community Connection leadership team

Management profile

Number of profiles

Profiles8 records

Community Connection funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Community Connection M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Connection

What does Community Connection do?

Is Community Connection a public or private company?

Community Connection is a private company. It is classified as nonprofit foundation owned and is currently operating.

When was Community Connection founded?

Community Connection was founded in 1992. It employs 51 to 100 people.

Where is Community Connection based?

Community Connection is headquartered in Townsville, Australia, in the Oceania region.

How does Community Connection make money?

One revenue line is on record: NDIS Funded Services.

Who are Community Connection's main competitors?

Direct peers on record are Cerebral Palsy Alliance, Endeavour Foundation, Achieve Australia, Sunnyfield, Aruma, Life Without Barriers and Multicap. National Disability Services (NDS) is listed as a broad incumbent. Emerging players are Mable and Hireup.

Does Community Connection have an API?

No public API is recorded for Community Connection.