Service Associates

What Service Associates does

Service Associates is a privately held, Connecticut-based professional services firm founded in 1984 that designs and implements business computing solutions for small and mid-sized businesses. The company offers Internet and network-based products and services spanning both legacy systems and emerging technologies, positioning itself as a generalist technology implementation and consulting partner rather than a product vendor.

The firm serves clients across five primary verticals — Manufacturing (lead segment), Construction, Engineering, Accounting, and Education — providing solutions targeted at legacy system integration, scalability, performance optimization, and infrastructure reliability. Its core technology competency is the assessment, design, and ongoing support of network and computing environments, with no proprietary product, software, app, or API disclosed. Distribution is exclusively direct: clients engage via phone, email, a website contact form, or a Change Request submission system for ongoing service.

Revenue is generated through custom technology implementation, consulting, and ongoing support services under a professional services model, with no publicly disclosed pricing. The company operates from a single headquarters location in Wallingford, CT with an 11-50 employee headcount, suggests a small regional services firm with relationship-driven, project-based engagements rather than a scalable SaaS or product business. There are no disclosed funding rounds, named customers, partnerships, patents, leadership bios, or recent product launches in the source material.

Name

Service Associates

Legal name

Service Associates

Website

https://serviceassociates.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

Service Associates is a privately held Connecticut-based IT professional services firm, founded in 1984, that designs and implements business computing and network solutions for small and mid-sized clients in Manufacturing, Construction, Engineering, Accounting, and Education.

Ownership category

akta.pro rank

Product category

IT Consulting and Technology Implementation Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)

akta.pro primary industry

Strategy & IT Advisory (BPAEAAAA)

akta.pro secondary industries

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Network Architecture & Design Services (BPAEAEAA)

Keywords

• Business computing solutions
• Network infrastructure services
• IT consulting
• Technology implementation
• Legacy systems integration

Headquarters

HQ city

Wallingford

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Technology Solutions and Services: Service Associates designs and implements business computing solutions, offering comprehensive Internet and network-based products and services. Based on their positioning as a technology solutions provider since 1984, revenue is generated through custom technology implementation, consulting, and ongoing support services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Service Associates designs and implements innovative, high-performance business computing solutions and provides comprehensive Internet and network-based products and services. The firm assesses, implements, and supports technology solutions spanning legacy systems to emerging technologies for clients in Manufacturing, Construction, Engineering, Accounting, and Education sectors.

Product overview

Service Associates is a business computing solutions provider offering comprehensive Internet and network-based products and services. The company designs and implements innovative, high-performance solutions, working with both legacy systems and emerging technologies. Founded in 1984, they provide services across diverse industries including Manufacturing, Construction, Engineering, Accounting, and Education. The website references a Products & Services page (http://www.serviceassociates.com/products.htm) but the specific product/module names are not detailed in the available source content.

Differentiator

Problem solved

Functional benefit

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves1 record

Broad incumbents

• Slalom: Slalom is a large-scale IT and management consultancy with broad technology advisory, cloud, and systems integration practices. It competes for the same business computing modernization spend but at a different scale and brand reach.
• Insight Enterprises: Insight is a global IT solutions and services provider offering hardware, software, and integrated services to organizations of all sizes. It is a relevant incumbent comparison given Service Associates' positioning in business computing and network solutions.
• CDW: CDW is a large multi-brand IT solutions and services company serving business, government, and education customers. Its scale and breadth across the verticals Service Associates targets make it a representative incumbent peer.
• Perficient: Perficient is a digital consultancy providing IT strategy, systems integration, and custom development across industries. Its consulting-plus-implementation model overlaps with Service Associates' full-service technology delivery approach.

Direct peers

• Ntiva: Ntiva is a mid-sized managed IT services and consulting firm serving SMB and mid-market clients across multiple U.S. regions. Like Service Associates, it provides end-to-end technology design, implementation, and ongoing support, making it a strong comparable on business model and customer profile.
• Dataprise: Dataprise is a U.S. managed services provider delivering IT support, network, and cloud services to mid-market organizations. Its mix of consulting, project-based integration, and recurring managed services directly mirrors Service Associates' positioning.
• Heartland Technology Group: Heartland Technology Group is a regional IT services provider offering managed services, network design, and project-based implementation to SMB and mid-market clients. Its consulting-plus-managed model and vertical breadth are closely comparable to Service Associates.
• Atlantic IT: Atlantic IT is a managed services and IT consulting firm focused on small and mid-sized businesses, with multi-vertical experience similar to Service Associates' Manufacturing, Construction, and Accounting clientele.
• Innovative Network Solutions: Innovative Network Solutions provides network design, managed IT, and consulting services to SMB clients. It mirrors Service Associates' emphasis on network and internet-based infrastructure solutions for business clients.
• CMIT Solutions: CMIT Solutions operates a franchise network of IT services firms delivering managed IT, cybersecurity, and consulting to SMBs across diverse verticals. It competes head-to-head with Service Associates for the same small-business technology buyer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service Associates