Catholiccare

What Catholiccare does

Company description: CatholicCare Sydney Ltd is a not-for-profit charitable organisation, registered in New South Wales (ABN 38 841 427 747), that operates as the official social services agency of the Archdiocese of Sydney. Founded circa 1940 and headquartered at Lewisham with additional offices in Bankstown, Sydney CBD, Liverpool, and Fairfield, the organisation employs 501–1,000 staff and delivers a ten-line service portfolio: Home Care Services, Disability Services, Allied Health Services (via its wholly-owned subsidiary Integritas), Community & Pastoral Services, Parenting/Child & Family Services, Separation Services, Addiction Counselling Services, Domestic/Family/Sexual Violence Services, School Services, and Carer Support Services.

The technology stack is conventional for the sector rather than differentiated: case management is run on a Client Management Information System (CMIS) for secure client records, online counselling is delivered via the Telecare telehealth platform, and the website uses Google reCAPTCHA for form protection. No proprietary AI/ML, API, SDK, or app is referenced. Sub-brands include BariStars (NDIS-supported mobile coffee trailer for barista training and employment of people with disability), Living Well Dying Well (palliative care program co-developed with St Vincent's Health Australia, Catholic Cemeteries & Crematoria, University of Notre Dame, CatholicCare Broken Bay, Catholic Healthcare, and Grief Care), HOPE Program, Choosing Change (Men's Behaviour Change), and Parent Line NSW.

The business model blends four revenue streams: (i) Australian Government Department of Social Services grants and contracts (primary); (ii) NDIS plan funding for disability and supported employment programs; (iii) Home Care Package revenue under the new Support at Home program; and (iv) fee-for-service counselling on a sliding scale (A$80 individual / A$120 couples / A$10 child / A$120 plus A$10 per additional child for families), plus donations through fundraise.catholiccare.org. Distribution is multi-modal across parish networks, ~200 Catholic schools, institutional chaplaincy contracts (Royal Prince Alfred Hospital; Long Bay, Silverwater Metropolitan Remand Centre, Silverwater Women's Correctional Centre), phone-based Client Care Team (13 18 19), in-person offices, mobile outreach, and telehealth. Governance rests with the Archdiocese of Sydney and CEO Mark Phillips.

Name

Catholiccare

Legal name

CatholicCare Sydney Ltd

Website

https://catholiccare.org

Company type

Private

Founded year

1940

Operating status

Operating

Headcount range

501–1,000 employees

Short description

CatholicCare Sydney is the social services agency of the Archdiocese of Sydney, delivering community, family, disability, aged care, allied health, school, and pastoral services across greater Sydney via government contracts, NDIS, fee-for-service, and donations.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Social Assistance (624), Individual and Family Services (6241), Other Individual and Family Services (624190), Home Health Care Services (6216)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Faith-Based Social Services & Community Outreach (Food Pantries, Shelters, Counseling) (BPAGAJAG)

akta.pro secondary industries

Community Centers & Neighborhood Support Services (BPAGAEAL), Domestic Violence & Abuse Support Services (BPAGAEAD), Family Resource Centers & Wraparound Support Services (EDACALAH)

Keywords

• Community social services
• Family counselling
• Aged home care
• Disability support
• Pastoral chaplaincy

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Government Funded Services: CatholicCare Sydney operates as a contracted service provider under government contracts, primarily funded by the Australian Government Department of Social Services for family and relationship services. Home Care services are funded through Home Care Packages and the new Support at Home program.
2. Fee-for-Service Counselling: Child and Family Counselling charged at $80/session (individual), $120/session (couples), $10/session (children aged 3-17), $120/session plus $10/child (families). Fees are set on a sliding scale based on household income to ensure affordability.
3. Donations and Fundraising: Accepts donations through fundraise.catholiccare.org portal. Offers regular giving, bequests, and the Give HOPE program for ongoing donor support. Donations support individuals experiencing relationship, parenting, ageing, disability, or mental health issues.
4. NDIS Funded Disability Services: Disability services including Supported Employment, SLES, and BariStars coffee trailer are funded through NDIS plans for eligible participants with disabilities.

Pricing tiers

Go-to-market motion2 records

Distribution channels8 records

Marketing channels8 records

Core offering

CatholicCare Sydney delivers community-based social services across Sydney, organized into ten core areas: Home Care Services, Disability Services, Allied Health (Integritas), Community & Pastoral Services, Parenting Child & Family Services, Separation Services, Addiction Counselling Services, Domestic Family & Sexual Violence Services, School Services, and Carer Support. Services are delivered through in-person offices, school sites, parishes, Telehealth, prison and hospital chaplaincy, and home visits, with funding from the Australian Government Department of Social Services, NDIS, Home Care Packages/Support at Home, fee-for-service counselling on a sliding scale, and donations.

Product overview

CatholicCare Sydney is a social services organization offering a comprehensive portfolio of community support services organized into ten core service areas: Home Care Services, Disability Services, Allied Health Services (Integritas), Community & Pastoral Services, Parenting Child & Family Services, Separation Services, Addiction Counselling Services, Domestic/Family & Sexual Violence Services, School Services, and Carer Support Services. The organization also operates specialized programs including BariStars Coffee With Ability (NDIS-supported mobile cafe), CatholicCare Companions (Companions Matter), Chaplaincy Services, and the Navigating Aged Care Workshop. Services are delivered across Sydney through in-person offices and Telecare online platforms, with funding from the Australian Government Department of Social Services and charitable donations.

Differentiator

Problem solved

Functional benefit

Brands

• Integritas: CatholicCare Sydney's Allied Health arm providing physiotherapy and allied health services for older Australians and people with disability
• BariStars
• Living Well Dying Well
• HOPE Program
• Choosing Change
• Parent Line NSW

Products and services

• Home Care Services Comprehensive home care services for seniors including everyday living assistance, independent living support, clinical supports, and dedicated support for carers to help older Australians remain comfortably at home, funded through Home Care Packages and the Support at Home program.
• Disability Services Personalized disability support services including employment skills training (SLES, FAKJ), group and social programs, NDIS supported employment, Solidarity Program, BariStars mobile cafe, Club DCI all abilities club, and short-term accommodation/respite services for NDIS participants.
• Allied Health Services (Integritas) Allied health support services for older Australians, people living with disability, and children and families, including physiotherapy, occupational therapy, and other therapeutic services delivered through the Integritas subsidiary.
• Community & Pastoral Services Community support services including chaplaincy services, Catholic Children's Homes enquiries, Communities of Care program, Living Well Dying Well palliative support, and Growing Towards Wholeness personal development program.
• Parenting, Child & Family Services Comprehensive family support including Parent Line NSW, HOPE Program for youth pregnancy support, parenting and child development courses, parent coaching, relationship and family counselling, child and family counselling, family support, Defuse for Dads, Natural Fertility Services, and marriage education programs.
• Separation Services Support services for families navigating separation including Family Relationship Centre, family dispute resolution, child inclusive mediation, children's contact service, family law services, Keeping Kids in Mind program, counselling, and Owl Kids child support program.
• Addiction Counselling Services

Quantifiable outcome

• No wait list for Relationship and Family Counselling services in 2025, enabling faster access to support
• +2 more outcomes

Named customers9 records

Segments8 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

13 partnerships are on record, tiered core and minor.

• Family and Relationship Services Australia (FRSA)coreStrategic or Co-development Partner · 1 January 2025CatholicCare Sydney was a key partner in organizing and sponsoring the 2025 FRSA National Conference. Team members Kate Dover and Melissa McSeveny served on the national organizing committee.
• Bankstown Sports ClubcoreGTM or Marketing Partner · 10 November 2022Provided mobile coffee cart, coffee machine, and grinder for BariStars NDIS employment training program, supporting disability employment opportunities.
• Vittoria CoffeecoreGTM or Marketing Partner · 10 November 2022Gifted two coffee machines, two grinders, and six-month supply of coffee beans, tea, cups, sugar, napkins and syrups for BariStars mobile coffee trailer and training program.
• Bishop Terry BradyminorOthers · 10 November 2022Provided blessing at BariStars launch ceremony.
• St Vincent's Health AustraliacoreStrategic or Co-development Partner · 7 October 2021Collaboration on Living Well Dying Well program providing resources for people with life-limiting illnesses, enhancing community-based palliative care support.
• Catholic Cemeteries & CrematoriacoreStrategic or Co-development Partner · 7 October 2021Partner in Living Well Dying Well initiative providing end-of-life planning and bereavement support resources in collaboration with Catholic funeral and cemetery services.
• University of Notre Dame AustraliacoreStrategic or Co-development Partner · 7 October 2021Academic partner in Living Well Dying Well program contributing research expertise and professional development support for palliative care and chaplaincy training.
• CatholicCare Broken BaycoreStrategic or Co-development Partner · 7 October 2021Diocesan partner in Living Well Dying Well collaboration working across Catholic agencies to provide holistic support for people approaching end of life.
• Catholic HealthcarecoreStrategic or Co-development Partner · 20 August 2021Collaboration on the Ageing Well 6-part masterclass series, combining clinical expertise in ageing. Catholic Healthcare contributes residential care and aged care expertise to the joint initiative.
• Grief CarecoreStrategic or Co-development Partner · 20 August 2021Partner in Ageing Well masterclass series providing grief and bereavement expertise for the program covering topics from social connection to spiritual wellbeing.
• Anti-Slavery Network (ACAN)minorStrategic or Co-development PartnerWorking with ACAN to address Modern Slavery risks in CatholicCare Sydney's supply chain as part of corporate responsibility and ethical sourcing initiatives.
• NSW Ageing and Disability CommissionminorGTM or Marketing PartnerReporting channel for elder abuse concerns, collaborating on protection and support for older Australians.
• Be Connected Program (Australian Government)coreStrategic or Co-development PartnerPartnership with Australian Government to deliver technology workshops for parishioners 50+, covering digital skills, online safety, and social media basics.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Mission Australia: National NFP delivering community services, housing, employment, and family support programs with significant Sydney footprint. Comparable in scale, service breadth, and reliance on government contracts.
• Relationships Australia NSW: Federation-funded NFP delivering Family Relationship Centre, counselling, mediation, and separation services. Direct competitor in CatholicCare's Separation Services and Family Counselling lines; comparable government funding model.
• Catholic Healthcare: Faith-based NFP operating aged care, retirement living, and home care services across NSW and QLD. Already a strategic partner of CatholicCare Sydney on the Ageing Well masterclass; competes directly in home care and aged services.
• Life Without Barriers: Major NFP delivering disability, child/youth/family, and aged care services nationally with significant Sydney operations. Comparable scale, NDIS registration, and government-contract revenue model.
• St Vincent de Paul Society NSW: Catholic-affiliated NFP delivering emergency relief, family support, and community services across NSW. Comparable community-services model and faith-based distribution network.
• The Benevolent Society: Australia's oldest NFP, providing aged care, disability, family, and community services. Overlaps directly with CatholicCare's home care, disability, and family support lines.
• Wesley Mission Sydney: Faith-based NFP providing aged care, disability, family, mental health, and community services across Sydney. Comparable service mix and faith-affiliated distribution model.
• Uniting (NSW.ACT): One of Australia's largest community service organisations, delivering aged care, disability, family, and community services across NSW and ACT. Highly comparable portfolio and funding model to CatholicCare Sydney.
• Anglicare Sydney: Faith-based NFP providing aged care, disability, family, and community services across Sydney and NSW. Closest direct competitor across CatholicCare's ten service lines, with overlapping school and parish-equivalent distribution.
• MacKillop Family Services: Catholic NFP delivering child, family, and disability services (including out-of-home care) in NSW and other states. Overlaps with CatholicCare's Parenting/Child/Family, Separation, and Disability Services lines.

Market position

Strengths5 records

Weaknesses2 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/catholiccaresydney
• Facebookfacebook.com/CatholicCareSydney
• LinkedInlinkedin.com/company/catholiccare-sydney
• Instagraminstagram.com/catholiccaresydney
• Xx.com/CatholicCareSS

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Catholiccare