DV West

Name

DV West

Legal name

DV West Ltd

Website

https://dvwest.org.au

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Domestic Violence Support Services

NAICS

Temporary Shelters (624221), Community Housing Services (62422), Other Community Housing Services (624229)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

akta.pro secondary industries

Protection, Child Protection & Gender-Based Violence (GBV) Response (BPAGAAAG), Protection Services (GBV, Child Protection, Safeguarding) (BPADAHAF)

Keywords

• Domestic violence services
• Crisis accommodation
• Women's refuge services
• Transitional housing support
• Family violence support

Headquarters

HQ city

Doonside

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Funding: DV West receives government funding to operate as a specialist domestic violence service provider. This appears to be the primary funding source for core operations including refuges, transitional housing, outreach support, counselling, and group programs.
2. Donations: DV West is a Deductible Gift Recipient (DGR) charity accepting tax-deductible donations of $2.00 and over. Donations are used to provide additional support and programs beyond what government funding covers. The organization also accepts non-monetary donations including gift vouchers, baby/children items, bedding, and experience gifts.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

DV West is a specialist domestic violence service provider offering crisis accommodation across four refuges, transitional housing (26 properties), community outreach, a centralised intake and assessment service, after-hours support, group programs, and in-house counselling to women and children escaping domestic and family violence. Services are delivered free of charge and include a culturally safe Aboriginal-specific service (Wirrawee Gunya) and accredited Safe & Together training.

Product overview

DV West is a specialist domestic violence services organization providing a comprehensive suite of crisis and support services for women and children escaping domestic and family violence. The organization operates four refuges, transitional housing (26 properties), outreach support, a centralised intake and assessment service, after-hours support, group programs, and in-house counselling. The core offerings include crisis refuge accommodation (including pet-friendly facilities), transitional housing, community outreach, and specialised services such as Wirrawee Gunya for Aboriginal women and children, and Safe & Together training programs. The organization functions as a single integrated service model rather than a platform-plus-modules architecture.

Differentiator

Problem solved

Functional benefit

Brands

• Wirrawee Gunya: Specialist service providing crisis accommodation, transitional housing and outreach supports to Aboriginal women and children across Nepean, Blue Mountains and Blacktown regions. Staffed by local Aboriginal women with strong connections to the community.

Products and services

• Crisis Refuge Accommodation Immediate and safe accommodation for women and children escaping domestic violence, provided across four refuges including one specifically for Aboriginal women and children (Wirrawee Gunya), one for single women, and two pet-friendly facilities. Free for clients.
• Transitional Housing Partnership with community housing organisations providing 26 properties where women and children can stay for up to 12 months while working toward long-term safe housing.
• Community Outreach Services Support for women who choose to remain in their own homes or when crisis accommodation is unavailable, delivered through in-person community meetings, phone, WhatsApp, or video consultation.
• Centralised Intake and Assessment Service A centralised service for initial assessment and referral of women and children seeking domestic violence support.
• After Hours Service Support for women residing in Housing NSW's Temporary Accommodation program and those who cannot access services during business hours due to daytime work commitments.
• Group Programs for Women and Children Group programs assisting women in exploring ways to move forward with confidence, knowledge and empowerment after leaving a violent relationship.
• In-House Domestic Violence Specialist Counselling Free counselling services provided by an in-house Domestic Violence Specialist Counsellor.
• Wirrawee Gunya Services Crisis accommodation, transitional housing and outreach supports specifically for Aboriginal women and children across Nepean, Blue Mountains and Blacktown regions, staffed by local Aboriginal women and including an Aboriginal Children's Specialist Worker.
• Wholistic Service Response (Advocacy and Referral) Comprehensive support including legal assistance, safety planning, court accompaniment, form filling, interpreter services, security upgrades, tenancy help, parenting support, Australian residency assistance, and advocacy/referral to other agencies.
• Safety Planning Personalised practical safety plans developed with staff to help women remain safe whether still in the relationship, planning to leave, or have left, including strategies for home, work and community environments.
• Safe & Together Model CORE Training Four-day CORE Training based on the Safe & Together Model, delivered by 7 accredited DV West trainers, focusing on assessment, interviewing, documentation and case planning for domestic violence-informed practice.

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• Safe & Together InstitutecoreStrategic or Co-development PartnerDV West has a Partner Agency Agreement with the Safe & Together Institute. The organization has 7 Accredited DV West Trainers who deliver the Safe & Together Model CORE Training (4 Days), focusing on domestic violence-informed practice through assessment, interviewing, documentation and case planning.
• BunningsminorOthersBunnings upgraded the dog kennel and cattery facilities at one of the refuges and installed a veggie patch.
• AtlassianminorOthersAtlassian gifted DV West a team collaboration program and designed their new logo.
• TwoGoodminorOthersTwoGood provides refuges with fresh and nutritious meals.
• Gilbert + TobinminorOthersGilbert + Tobin provides pro bono legal advice to DV West.
• MyersminorOthersMyers contributes to fresh food, school lunches and other incidental needs for women and children in the service.
• Community Housing OrganisationscoreStrategic or Co-development PartnerDV West partners with community housing organisations to provide transitional housing for women and children who are no longer in crisis but have ongoing support needs. Currently 26 properties available for stays up to 12 months.

Scale indicators3 records

Recent moves4 records

Expansion highlights6 records

Broad incumbents

• No To Violence: Australia's peak body for engaging men who use family violence, providing training, accreditation and the Men's Referral Service. Comparable as a DV sector organisation with significant training and accreditation capability aligned with DV West's Safe & Together training partnership.
• Centrecare: A large Western Australian community services organisation delivering family and domestic violence services alongside counselling, housing and family support. Comparable to DV West as a community services operator offering DV refuges, outreach and counselling within a broader social services portfolio.
• Domestic Violence Victoria (DV Vic): The peak body for Victorian specialist family violence services, providing sector-wide advocacy, training and policy work. Comparable to DV West as a sector peer but operates at state umbrella level rather than direct service delivery, and focuses on Victoria.
• Salvation Army Crisis Services: Operates crisis accommodation and family violence support services across multiple Australian states. Comparable to DV West as a major provider of women's refuge and crisis accommodation services, though operating at much larger national scale with a broader welfare mandate.

Direct peers

• Aboriginal Women's Refuge: Provides culturally safe crisis accommodation and support for Aboriginal women and children experiencing family violence. Directly comparable to DV West's Wirrawee Gunya program in offering Aboriginal-specific refuges staffed by local Aboriginal women with cultural connection to clients.
• Women's Community Shelters: Operates a network of community-based women's shelters across NSW providing crisis accommodation and outreach support to women experiencing domestic violence and homelessness. Directly comparable to DV West as a NSW-based refuge operator serving similar client profiles with a comparable feminist service framework.
• Women's Safety NSW: The NSW peak body for specialist domestic and family violence services, supporting member organisations including DV West. Directly comparable as a NSW-focused DV sector umbrella that coordinates advocacy, training, and sector capacity building aligned with DV West's specialist service model.
• Zonta House Refuge Association: Provides crisis accommodation, case management and court support for women and children escaping domestic violence in South East Queensland. Comparable to DV West as a refuge and outreach operator focused on women and children, with a similar mix of government funding and donations.
• Illawarra Women's Health Centre: A NSW women's health and DV support provider offering counselling, advocacy and crisis support. Comparable to DV West as a regional NSW women's services organisation addressing domestic violence alongside related social and health needs.

Others

• Relationships Australia: National provider of family and relationship counselling, including family violence support and perpetrator intervention. Comparable to DV West as a counselling and family support provider addressing DV alongside broader relationship services, but does not operate refuge accommodation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks4 records

Key highlights7 records

Customer concentration

• Xx.com/dv_west
• Facebookfacebook.com/DVWESTnsw
• Instagraminstagram.com/dvwest_

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DV West