UXT

What UXT does

UXT is an Australian managed services provider specializing exclusively in enterprise audio visual (AV) and unified communications (UC) environments for the higher education sector. Founded in 2017 and headquartered in Stanmore, NSW, the company delivers its services through a cloud-based remote monitoring and management (RMM) platform combined with an internally developed Service Mesh model that provides a single support source, unlimited ongoing training, and expert engineer assistance. Its service architecture is modular, comprising four interconnected service modules: AV Service Transformation (optimizing AV/UC environments), AV Service Enablement (training and documentation), Delivery as a Service (project delivery with risk absorption), and Support as a Service (proactive monitoring and maintenance), supplemented by dedicated UC modules for Microsoft Teams Rooms, Zoom Rooms, and Google Meet Rooms.

UXT's customer base is concentrated in Australian universities, including Australian National University (ANU), Queensland University of Technology (QUT), University of Queensland (UQ), University of the Sunshine Coast (UniSC), La Trobe University, and the Australian Defence Force Academy (ADFA), with one notable extension into NSW eHealth in the healthcare/government sector. The company operates a sales-led, direct enterprise go-to-market targeting university administrators and higher education IT decision-makers, supported by content marketing through a blog, YouTube channel, Spotify podcast, and LinkedIn presence. Revenue is generated through managed service contracts with custom SLAs that hold UXT accountable for delivery, risk, value, ongoing support, and return on investment, though specific contract values and pricing are not publicly disclosed. The firm is privately held as UXT Pty Ltd with no external institutional investment or funding rounds on record, and operates with a small team of 1-10 employees under founder and CEO Paul Yahchouchy.

Name

UXT

Legal name

UXT Pty Ltd

Website

https://uxt.net.au

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

UXT is an Australian managed services provider delivering enterprise audio visual and unified communications management exclusively to universities. Founded in 2017, it serves leading Australian universities through a cloud-based RMM platform and a Service Mesh support model.

Ownership category

akta.pro rank

Product category

Audio Visual Managed Services

NAICS

Computer Systems Design and Related Services (54151), Educational Support Services (611710)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

akta.pro secondary industries

Unified Communications & VoIP Telephony for Campuses (EDAEAHAE), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ)

Keywords

• AV managed services
• University AV management
• Unified communications management
• Higher education IT services
• Audio visual support

Headquarters

HQ city

Burwood

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. AV Managed Services: UXT provides comprehensive AV managed services to universities including service transformation, service enablement, delivery as a service, and support as a service. The model is characterized as 'AV as a Service' with service level agreements holding UXT accountable for delivery, risk, value, ongoing support, and return on investment.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

UXT provides managed audio visual (AV) and unified communications (UC) services exclusively to Australian universities. Its core offering, branded "AV Excellence as a Service," comprises AV Service Transformation, AV Service Enablement, Delivery as a Service, and Support as a Service, delivered under SLAs that hold UXT accountable for delivery, risk, value, and ongoing support. The company also delivers UC management across Microsoft Teams Rooms, Zoom Rooms, and Google Meet Rooms.

Product overview

UXT is a single-source solution for AV and UC management providing managed services through a modular platform architecture. The core offering is AV Managed Services, which encompasses four interconnected service modules: AV Service Transformation (optimising AV/UC environments), AV Service Enablement (training and documentation), Delivery as a Service (project delivery and risk absorption), and Support as a Service (proactive maintenance and availability). Additionally, UXT offers dedicated Unified Communications modules for Microsoft Teams Rooms, Zoom Rooms, and Google Meet Rooms, allowing universities to streamline communication and collaboration across platforms. All services are tailored specifically for the higher education sector.

Differentiator

Problem solved

Functional benefit

Products and services

• AV Managed Services Enterprise audio visual managed services delivered as a single-source solution dedicated to Australian universities, bundling service transformation, enablement, delivery, and ongoing proactive support under accountable SLAs.
• Unified Communications Management for Microsoft Teams Rooms Design, planning, and managed support for Microsoft Teams Rooms environments across Australian university campuses, delivered as part of UXT's UC integration and management practice.
• Unified Communications Management for Zoom Rooms Design, planning, and managed support for Zoom Rooms environments across Australian university campuses, delivered as part of UXT's UC integration and management practice.
• Unified Communications Management for Google Meet Rooms

Quantifiable outcome

• Proactive issue resolution before user impact
• +1 more outcomes

Named customers7 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature2 records

Partnerships

Two partnerships are on record, tiered minor.

• InnomateminorOthersInnomate is listed as a partner on the UXT website under the Partners section. Innomate appears to be a technology or platform provider with a product called MarketSpace.
• MarketSpaceminorOthersMarketSpace is a product under Innomate (marketspace.innomate.com.au) listed as a partner on the UXT website. It appears to be a marketplace or platform offering related to the Innomate ecosystem.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Kinly: Kinly is an AV and video collaboration managed services provider operating across multiple geographies with a comparable vendor-agnostic UC management value proposition to UXT's Teams/Zoom/Google Meet managed services.
• Tier PMG: Tier PMG is a global AV integration and managed services provider offering managed AV and UC services to enterprise and education clients, directly comparable to UXT's service portfolio.
• Vanti: Vanti is a UK-based smart buildings and AV managed services provider for higher education and enterprises, offering a comparable "AV as a Service" delivery model to UXT in a different geography.
• Whitlock (GP Strategies): Whitlock, now part of GP Strategies, is an AV integration and managed services firm with significant higher-education and corporate customers offering comparable AV-as-a-service contracts to UXT.

Broad incumbents

• Logitech: Logitech is a dominant UC hardware vendor (Rally, Room Solutions) whose products UXT manages across Teams/Zoom/Google Meet Rooms, and whose partner programme competes with specialist AV MSPs like UXT.
• Biamp: Biamp is a major AV systems manufacturer whose products UXT integrates and manages in university environments, making it an adjacent incumbent whose ecosystem positioning overlaps with UXT's service scope.
• AVI-SPL: AVI-SPL is the largest global AV integration and managed services provider, serving enterprises and higher education with similar AV/UC managed service offerings as UXT, but at vastly greater scale and geographic breadth.
• Convergint Technologies: Convergint is a large global systems integrator providing AV, security, and managed services across enterprise and education verticals, with broader portfolio but overlapping managed AV offerings to UXT.
• Crestron Electronics: Crestron is a leading AV control and UC hardware manufacturer with a global managed-services partner network; UXT sits in that partner ecosystem while competing with Crestron's expanding managed service offerings.

Regional players

• Pro AV Solutions: Pro AV Solutions is an Australian-headquartered AV integration and managed services provider serving enterprise and education clients in Australia and APAC — a directly comparable regional peer to UXT.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@UXTAU
• LinkedInlinkedin.com/company/uxt-australia
• Instagraminstagram.com/uxtdedicated

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UXT