Complete Sentient Information Systems

What Complete Sentient Information Systems does

Complete Sentient Information Systems (C.S.I.S.) is a Canadian managed IT services provider founded in 1994 and headquartered in Oshawa, Ontario. The company operates as a regional full-service IT firm serving small, medium, and select enterprise businesses across the Greater Toronto Area, Durham Region, and an expanded footprint of more than 16 Ontario and Quebec cities, now delivered under the CarefreeIT brand. Its core offerings are structured around two flagship packages — the Total Care Plan for managed IT support and the Total Protection Plan for SMB-focused cybersecurity — supplemented by modular services including Microsoft Azure migration and consulting, Managed SOC/SIEM, Security as a Service (SECaaS), Mobile Device Management, 2FA/MFA, ransomware removal, backup and recovery, remote workforce solutions, and hardware/software product resale. The company also provides free cybersecurity awareness training and a "Playing Defense" educational book as top-of-funnel demand generation assets.

CSIS generates revenue through a mix of recurring monthly managed services subscriptions, on-demand break-fix support, cloud migration and consulting engagements, and passthrough hardware/software product sales. Pricing is quote-based rather than publicly disclosed, with sales conducted directly via phone (905.436.1648), email ([email protected]), website contact forms, and a structured referral program. The go-to-market is sales-led and B2B, with marketing channels centered on the CarefreeIT website, content marketing, and referral incentives. Technology partnerships include Microsoft (Azure and 365), HP Business, and PC Partner, while service delivery leverages third-party tools such as Splashtop Remote Support. Ownership structure is not publicly disclosed; the company appears to be an independent, privately-held Ontario firm with no evidence of outside investment, parent company, or public listing.

Name

Complete Sentient Information Systems

Legal name

Complete Sentient Information Systems

Website

https://csis.on.ca

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Complete Sentient Information Systems (C.S.I.S.) is an Ontario-based managed IT services provider, founded 1994 and headquartered in Oshawa, serving SMB and mid-market businesses across the GTA, Durham Region, and broader Ontario with managed IT, cybersecurity, cloud, and product resale services.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)

akta.pro secondary industries

Cloud Security Managed Services (CSPM/CWPP/CNAPP) (BPAEADAF), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud solutions
• Network security
• IT consulting

Headquarters

HQ city

Oshawa

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Managed Services: Recurring monthly managed IT services providing proactive support, monitoring, and maintenance for business IT infrastructure
2. On Demand Services: Break-fix and ad-hoc IT support services billed as needed
3. Cloud Solutions: Cloud migration and management services including Microsoft Azure support and consulting
4. Product Sales: Hardware, software, and IT product sales for business technology needs

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Complete Sentient Information Systems (C.S.I.S.), operating as CarefreeIT, is a full-service managed IT services provider founded in 1994 and headquartered in Oshawa, Ontario. The company delivers Managed IT Services, On Demand IT Support, Cloud Solutions (including Microsoft Azure), and IT hardware/software product sales to small, mid-market, and enterprise businesses across the Greater Toronto Area and Durham Region. Its core service packages are the Total Care Plan for comprehensive IT management and the Total Protection Plan (TPP) for bundled cybersecurity.

Product overview

Complete Sentient Information Systems (CSIS) is a full-service IT managed services provider offering a comprehensive portfolio of technology solutions. The company operates on a modular services architecture centered on Managed IT Services as the core offering, supported by the Total Care Plan and Total Protection Plan (TPP) as primary service packages. These core packages are enhanced by specialized add-on modules including Cloud Solutions with Microsoft Azure Support, Security as a Service (SECaaS), Managed SOC/SIEM Solutions, On Demand Services, and dedicated solutions for Mobile Device Management, 2FA/MFA, Ransomware Removal, Backup and Recovery, and Work from Home/Remote Workforce support. The company also offers supplementary services including Cybersecurity Awareness Training and the Playing Defense Cybersecurity Book resource. Founded in 1994, CSIS provides Managed Services, On Demand Services, Cloud Solutions, and Product sales for businesses of all sizes in the GTA and Durham Region.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services

Quantifiable outcome

• Managed IT services can reduce downtime costs significantly - one client's systems were down for days before switching to managed support

Named customers7 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

One partnership is on record.

• MicrosoftcoreTechnology or IntegrationMicrosoft partnership providing cloud solutions including Microsoft Azure support and consulting services. The company offers Microsoft Azure migration and management services across all service areas.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• Netwoven: Microsoft-centric managed IT and cloud services provider focused on Microsoft 365, Azure, and security services, comparable in their SMB-anchored Microsoft practice and recurring managed-services revenue model.
• ExternIT (formerly Coretelligent): North American managed IT and cybersecurity provider offering Total Care-style managed services and security bundles comparable to CSIS offerings, with a stronger US presence but similar SMB-to-mid-market positioning.

Broad incumbents

• Softchoice: Large Canadian IT solutions and managed services provider (now part of SoftCat) offering cloud, cybersecurity, and managed services across Canada, comparable in Microsoft-centric cloud practice but operating at significantly larger scale.
• Compugen: Canadian IT services and solutions provider offering managed services, cloud, and end-user computing across Ontario and other provinces, competing for similar mid-market and SMB managed IT contracts.
• OnX Enterprise Solutions (now part of Converge Technology Solutions): Canadian managed services and cloud solutions provider (acquired by Converge) with strong Ontario presence, offering comparable hybrid IT, Azure, and cybersecurity services to mid-market and enterprise customers.
• CDW Canada: Canadian arm of CDW, a major North American IT solutions and services provider, offering managed services, cloud, and cybersecurity with national reach that competes for the same Ontario SMB and mid-market accounts.

Direct peers

• CarefreeIT: CarefreeIT is the parent/affiliated brand under which CSIS is hosted as 'The New Home of C.S.I.S.' It sells overlapping managed IT, cybersecurity, and cloud services to the same Ontario SMB segment with shared customer examples and similar Total Care / Total Protection Plan packaging.
• Long View Systems: Canadian managed IT and cloud services provider with offices across Western Canada and a growing Ontario presence, offering comparable managed services, cloud migration, and cybersecurity bundles to mid-market and enterprise clients.
• Bulletproof (acquired by Gaming Laboratories International): Canada-origin managed security services provider offering SOC, SIEM, and cybersecurity bundles similar to CSIS Total Protection Plan, though more specialized in security operations than general managed IT.

Regional players

• Nirico Information Technology: Ontario-based managed IT services and cybersecurity provider focused on SMB clients in the GTA, offering directly comparable Total Care-style packages and cybersecurity bundles in the same geography.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/complete-sentient-information-systems

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Complete Sentient Information Systems