Quality Connections

What Quality Connections does

Quality Connections, Inc. (QCI) is a privately held, authorized Samsung Business Telephone Systems dealer founded in 1991 and headquartered in Foxboro, Massachusetts. The company designs, sells, installs, and maintains business telephone and voicemail systems for small and medium-sized businesses in Eastern Massachusetts, including the Boston and South Coast areas. Its product portfolio centers on the Samsung OfficeServ family (OfficeServ 100, 500, 7100, 7200, and 7400), supplemented by Samsung iDCS and DS-5000 series desk phones, SMT-W5100 WLAN wireless handsets, SMT-R2000 access points, and a set of Computer Telephony Integration (CTI) applications (OfficeServ Call, Messenger, ACD, UMS, DataView, SoftPhone, Operator, Easy Set, and open TSP) that integrate with Microsoft Outlook and Exchange.

The firm operates a sales-led go-to-market motion centered on direct phone sales (1.800.300.9000), its website (qualityconnections.com), and customer referral networks. Revenue is generated through three streams: one-time hardware sales of Samsung phone systems, professional services for installation, voice and data cabling, and ongoing maintenance, and recurring hosted VoIP subscriptions under its QC-IP Hosted and QC-IP Softphone sub-brands, with hosted pricing starting at a single phone on a flat monthly fee. Systems scale from 1 to 500 users across SMB, multi-location, hospitality, and remote-worker use cases, and the company emphasizes a single point of contact to eliminate multi-vendor finger-pointing as a core differentiator.

Name

Quality Connections

Legal name

Quality Connections, Inc.

Website

https://qualityconnections.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

11–50 employees

Short description

Quality Connections, Inc. is a Foxboro, Massachusetts-based authorized Samsung Business Telephone Systems dealer that has designed, installed, and maintained business phone, VoIP, and CTI solutions for small and medium-sized businesses in Eastern Massachusetts since 1991.

Ownership category

akta.pro rank

Product category

Business Telecommunications Systems

NAICS

Telecommunications (517), All Other Telecommunications (517810)

SIC

Services-Telephone Interconnect Systems (7385), Computer Communications Equipment (3576)

akta.pro primary industry

Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

akta.pro secondary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Business phone systems
• VoIP solutions
• Hosted VoIP services
• Telephony integration
• Phone system installation

Headquarters

HQ city

Foxboro

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Phone System Sales: Sale of Samsung phone systems including OfficeServ series (100, 500, 7100, 7200, 7400), iDCS keyset phones, DS-5000 series digital phones, and related hardware.
2. Installation & Maintenance Services: Professional installation and maintenance services for phone systems, voice & data cabling (Category 5 & 6 wiring, fiber optic), video conferencing, overhead paging, call accounting systems, and wireless solutions.
3. Hosted VoIP Services: Hosted VoIP services starting at 1 phone, providing remote access to voicemail and call capabilities with flat monthly fee pricing.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Quality Connections is an authorized Samsung dealer that sells, installs, and services business-class telephone and voicemail systems for small and medium-sized organizations. Its core offering spans the Samsung OfficeServ PBX family (OfficeServ 100, 500, 7100, 7200, 7400), Samsung iDCS and DS-5000 series desk phones, WLAN wireless handsets and access points, Computer Telephony Integration (CTI) applications, and QC-IP Softphone and hosted VoIP services, delivered as turnkey installations with cabling, training, and ongoing maintenance.

Product overview

Quality Connections is an authorized Samsung dealer providing comprehensive business phone and communications solutions. The product portfolio centers on the Samsung OfficeServ phone system family (OfficeServ 100, 500, 7100, 7200, and 7400), complemented by Samsung iDCS and DS-5000 Series phones, wireless products (SMT-W5100 WLAN phone and SMT-R2000 access points), and VoIP solutions (QC-IP Softphone and hosted service). The offering includes Computer Telephony Integration (CTI) applications such as OfficeServ Call, Messenger, ACD, UMS, and others. Accessories encompass headsets, UPS systems, call accounting, and network wiring. Services include hosted VoIP, cabling installation, video conferencing, voicemail/automated attendant, hotel applications, and installation/maintenance. The systems support hybrid configurations (traditional, digital, and VoIP), with scalability from 1 to 500 users across small to large organizations.

Differentiator

Problem solved

Functional benefit

Brands

• QC-IP Softphone: VoIP softphone solution allowing users to access voicemail and make/receive calls from anywhere in the world using a high-speed internet connection
• QC-IP Hosted

Products and services

• Samsung OfficeServ Phone Systems (100 / 500 / 7100 / 7200 / 7400) A scalable family of hybrid PBX systems sold through Quality Connections as an authorized Samsung dealer, supporting VoIP, CTI, digital, and traditional analog endpoints for 6–500 users. Targeted at small, medium, and larger organizations in Eastern Massachusetts that need multi-site linking, mobility, and converged voice/data.
• iDCS Series Keyset Phones (8B / 18B / 28B) Samsung iDCS desk phones with 8, 18, or 28 programmable keys featuring tricolored LEDs, fully hands-free operation, visual ringing, status indicators, 32-character displays, and adjustable LCD panels (where applicable). Sold to SMB office users needing programmable endpoints on a compatible Samsung PBX.
• Samsung DS-5012L Digital Phone (DS-5000 Series) A Samsung DS-5000 Series digital phone with programmable functions, interactive LCD display, on-screen busy lamp field, personal address book, text messaging, and navigation button. Sold to office users on a Samsung digital PBX system.
• QC-IP Softphone Quality Connections-branded software-based IP phone that lets users access voicemail and make/receive calls from anywhere in the world over a high-speed internet connection, with customizable options and a drag-and-drop address book. Sold to remote workers and traveling employees who need to maintain their office presence.
• QC-IP Hosted VoIP Solution A hosted VoIP service from Quality Connections delivered for one flat monthly fee per phone, providing reduced long-distance and international charges and presenting the phone as in-office even when the user is elsewhere. Sold as a subscription to SMBs starting at one phone.
• Computer Telephony Integration (CTI) Applications Suite (OfficeServ Call, News, Messenger, ACD, DataView, SoftPhone, open TSP, Operator, Easy Set, UMS) A suite of OfficeServ-branded CTI applications that tie the phone system into PC and unified-communications workflows, covering caller-info pop-ups, real-time information screens, SIP-based multimedia messaging, small/medium call-center distribution, reporting, PC softphones, third-party CTI inter-working, operator consoles, PC-based phone configuration, and unified email/voicemail. Sold to SMBs and small call centers that want software-driven call handling.
• Samsung Wireless LAN Solution (SMT-W5100 WLAN Phone + SMT-R2000 Dualband WLAN Access Points) A wireless voice-and-data solution pairing the Samsung SMT-W5100 WLAN handset with SMT-R2000 dualband access points to extend Samsung PBX mobility across the corporate WLAN, enabling roaming without missing calls. Sold to customers needing wireless coverage in offices, manufacturing, or large building environments.
• Hosted VoIP Service (Subscription) A recurring hosted VoIP service starting at 1 phone that provides centralized receptionist, voicemail, and call-handling functions for the customer. Sold as a monthly subscription to SMBs in Eastern Massachusetts.
• Phone Systems Installation & Maintenance Professional installation and ongoing maintenance services for Samsung OfficeServ and related phone systems, delivered as project-based engagements with recurring service contracts. Sold to any Quality Connections customer that purchases hardware or hosted services.
• Voice & Data Cabling Installation Installation and design services for voice and data cabling including Category 5 and 6 wiring, fiber optic backbone, patch panels, and related network infrastructure. Sold alongside phone-system projects to SMBs and multi-location customers.
• Video Conferencing Solutions Video conferencing solutions designed and implemented by Quality Connections to support business communications. Sold as a project engagement to SMB buyers seeking face-to-face meeting capability.
• Voicemail & Automated Attendant Services Provisioned voicemail and automated attendant services for call handling and message management on Samsung phone systems. Sold to SMB customers needing 24/7 call answering and routing.
• Hotel Phone System Applications Specialized phone system design and implementation services for hotel and hospitality environments, including guest-room extensions and automated attendant for guest services. Sold to hotel properties and hospitality operators.
• Call Accounting Systems Call accounting / SMDR solutions that track outgoing calls for monitoring, reporting, and telecommunications cost management. Sold to SMBs that need to control or allocate telephony costs.
• Overhead Paging / Public Address Systems Overhead paging and public address system design and implementation for facility-wide announcements. Sold to warehouses, manufacturing plants, schools, and large-building operators.
• Wireless Communication Solutions (Service) Design and implementation of wireless communication coverage for office, manufacturing, and large-building environments, complementing the Samsung WLAN product line. Sold as a project to customers needing wireless mobility.
• Phone System Accessories (Headsets, Battery Backups/UPS, Cordless/Wireless Phones, Call Accounting/SMDR, Network Wiring) A bundle of supplementary products sold alongside phone systems: wired and wireless headsets for hands-free communication; battery backups/UPS systems for uninterrupted operation; cordless/wireless phones for large-building mobility; call accounting/SMDR devices for call tracking; and network wiring such as wireless routers, POE switches, and patch panels. Sold to existing Quality Connections phone-system customers.

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• SamsungcoreTechnology or IntegrationAuthorized dealer of Samsung phone products including OfficeServ systems (100, 500, 7100, 7200, 7400), iDCS keyset phones, DS-5000 series, and wireless solutions. Samsung BCS provides SIP trunking and mobility features for OfficeServ 7000 series enabling channel partners to help SMB customers utilize networks and leverage mobility across remote locations.
• QC TravelminorOthersPartner resource link provided on Quality Connections website for trusted travel services.
• Mallory HeadsetsminorOthersPartner resource link for headset products and care information, complements wireless phone solutions.
• Sycom SurgeminorOthersPartner resource for surge protection and power solutions for equipment protection.
• Transmyt MarketingminorOthersWebsite development and maintenance partner responsible for the Quality Connections website.
• Notionworks DesignminorOthersPartner resource link for design services.
• Marketing MessagesminorOthersPartner resource link for marketing messaging services.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• RingCentral: RingCentral is a leading cloud UCaaS/contact-center provider targeting SMB through enterprise customers. Comparable to Quality Connections because RingCentral directly competes for the same hosted-telephony budget at QCI's SMB targets and offers partner-channel programs that overlap with QCI's role.
• 8x8: 8x8 is a major cloud communications and contact-center provider with SMB and enterprise coverage. Comparable to Quality Connections as a broad UCaaS incumbent competing for hosted-VoIP seats at small businesses.
• Mitel: Mitel is a global provider of business communications including on-premise PBX and cloud UC, with strong SMB/mid-market presence via channel partners. Comparable to Quality Connections because Mitel's on-prem and hybrid phone-system business overlaps directly with the Samsung OfficeServ-style deployment model QCI sells and supports.
• Nextiva: Nextiva is a UCaaS and contact-center provider with strong SMB positioning. Comparable to Quality Connections because Nextiva is sold both direct and via channel partners into the same SMB telephony-buyer profile QCI serves.

Direct peers

• Cytracom: Cytracom is a managed UCaaS/VoIP provider purpose-built for small and mid-sized businesses, including IT managed-service-provider channel partners. Comparable to Quality Connections because both sell hosted telephony and related hardware/services to the SMB segment with a sales-led, white-glove deployment model.
• Net2Phone: Net2Phone provides hosted VoIP and UCaaS for SMBs, including through reseller/channel programs. Comparable to Quality Connections because both target SMB customers with subscription VoIP and hardware resale, similar buyer and use-case profile.
• Granite Telecommunications: Granite is a managed communications provider focused on multi-location enterprises and SMBs, delivering voice, data, and managed services. Comparable to Quality Connections because Granite's multi-location phone-system positioning and PBX replacement value proposition closely mirror QCI's centralized communications, multi-site and remote-worker use cases.
• All Covered (Konica Minolta): All Covered, the IT services arm of Konica Minolta, delivers managed communications including voice/UC for SMB and mid-market clients. Comparable to Quality Connections as a regional/national managed IT services firm that bundles telephony, cabling, and ongoing support into multi-year contracts.
• TeleDynamic Communications: TeleDynamic is a regional hosted VoIP and UCaaS provider focused on SMBs in California and adjacent markets, with direct sales and channel partners. Comparable to Quality Connections because both are regional, sales-led hosted telephony providers serving SMB with installation and managed services.
• StarBlue (formerly Star2Star / Consolidated Communications): Star2Star (now part of StarBlue / Consolidated) was a channel-driven UCaaS provider focused on SMBs, white-labeling its cloud platform to integrators. Comparable to Quality Connections because both monetize through resellers/installers that bundle telephony hardware, installation, and recurring hosted services for SMB customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quality Connections