Cytracom
Cytracom provides a unified SASE networking, UCaaS, vulnerability management, and compliance platform sold exclusively through 5,000+ MSP partners to SMB end customers across North America. The company is majority-owned by Sverica Capital Management and headquartered in McKinney, Texas.
- Company typePrivate
- Founded2016
- HeadquartersMckinney, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Cytracom does
Cytracom, LLC is a private, PE-backed software company that delivers a unified platform combining Zero Trust SASE networking (ControlOne), unified communications (UCaaS), vulnerability management (Telivy), and compliance management (Tentacle) through a single operational layer (Unity). Founded in 2016 and headquartered in McKinney, Texas, the company builds cloud-native infrastructure — including a proprietary hardware appliance (ControlOne Bridge) and software agents across desktop and mobile — that replaces legacy VPNs and firewalls with identity-based, software-defined networking and continuous security posture monitoring.
The company sells exclusively through Managed Service Providers (MSPs), with 5,000+ channel partners reselling and delivering the platform under their own brand to SMB end customers. Cytracom explicitly commits to never competing with partners through direct sales. Revenue is generated primarily via per-device/per-user subscription, supplemented by hardware sales and usage-based overages (call minutes, fax pages, recording storage). Pricing is published for Telivy Monitor tiers (Foundation, Core, Pro) with add-on blocks for DSPM and External Attack Surface Monitoring; most other pricing requires sales engagement. The company maintains SOC 2 Type II, PCI DSS, and HIPAA Type 1 compliance certifications, and is majority-owned by Sverica Capital Management following a February 2020 investment.
Cytracom firmographics
Firmographics- Name
- Cytracom
- Legal name
- Cytracom, LLC
- Website
- https://cytracom.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Cytracom provides a unified SASE networking, UCaaS, vulnerability management, and compliance platform sold exclusively through 5,000+ MSP partners to SMB end customers across North America. The company is majority-owned by Sverica Capital Management and headquartered in McKinney, Texas.
- Ownership category
- akta.pro rank
Cytracom industry classification
Industry- Product category
- Secure Networking & Communications Platform
- NAICS
- Wired and Wireless Telecommunications (except Satellite) (5171), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)
- akta.pro primary industry
- Network Security Services (Firewall/VPN/ZTNA/SASE Integration) (BPAEAEAG)
- akta.pro secondary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where Cytracom is headquartered
LocationHeadquarters
- HQ city
- Mckinney
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Cytracom business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Platform Subscriptions: Recurring subscription revenue from MSP partners who resell Cytracom's platform to SMB end customers. Pricing is per device/user with tiered plans. Evergreen commissions paid to partners for the life of accounts.
- Hardware Sales: Sale of ControlOne Bridge hardware devices and IP phones/equipment to partners and end customers. Devices are provided through a credit system tied to seat purchases.
- Usage-Based Charges: Additional charges for overages including domestic call minutes exceeding 2500/user cap, toll-free inbound minutes, conference bridge usage, call recording storage, and fax pages.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Foundation - Core vulnerability scanning for MSPs starting with security assessments |
| Per seat | Monthly | Core - Full continuous monitoring with compliance tracking and remediation workflows |
| Per seat | Monthly | Pro - Complete security platform with board reporting and full framework mapping |
| Per seat | Monthly | Add-Ons - DSPM Overage and External Attack Surface Monitoring |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
Cytracom product offering
Product offeringCore offering
Cytracom delivers a unified, cloud-native platform that combines Zero Trust SASE secure networking (ControlOne), unified communications (UCaaS), vulnerability management (Telivy Assess/Monitor), and compliance management (Tentacle), tied together by a Unity operational intelligence layer. The platform is sold exclusively on a subscription basis through Managed Service Provider (MSP) partners who resell and deliver it to SMB end customers, supplemented by ControlOne Bridge hardware, IP phones, and usage-based voice/fax services.
Product overview
Cytracom is a unified platform company offering integrated security, networking, and communications solutions exclusively through the MSP channel. The product portfolio centers on a platform-plus-modules architecture built around five integrated capabilities: (1) Telivy Assess - network assessment and lead automation for identifying security opportunities; (2) Telivy Monitor - vulnerability management with continuous monitoring and CIS-aligned remediation; (3) Tentacle - compliance management with automated evidence and cross-framework mapping; (4) UCaaS - enterprise-grade unified communications with secure voice and messaging; and (5) ControlOne - Zero Trust SASE networking platform. Unity provides unified platform intelligence connecting all capabilities into one operational layer. The platform is designed for MSPs to deliver modern security and connectivity at scale, with solutions sold exclusively through the channel with no direct sales, no contracts, and no minimums.
Differentiator
Problem solved
Functional benefit
Brands
- ControlOne: Zero Trust SASE Networking platform providing secure network access and zero trust enforcement across distributed environments for MSPs
- UCaaS
- Unity
- Telivy
- Tentacle
- Ivie
- ControlOne Mobile
Products and services
- ControlOne (Zero Trust SASE Networking) Zero Trust SASE Networking platform providing secure network access and zero trust enforcement across distributed environments for MSPs and their SMB end customers. Replaces legacy firewalls and VPNs with identity-based networking, software-defined networking, SD-WAN, and compliance enforcement delivered as a managed service.
- UCaaS (Secure Voice & Messaging) Enterprise-grade unified communications as a service with built-in security and compliance, providing secure voice and messaging with AI-powered real-time transcription, call summarization, and noise reduction for businesses.
- Telivy Assess Network assessment and lead automation tool providing external risk discovery, automated lead generation, and sales-ready reporting that enables MSPs to identify security vulnerabilities and opportunities in prospect networks.
- Telivy Monitor Vulnerability management platform providing continuous asset monitoring, AI-driven risk prioritization, and CIS-aligned remediation tracking for MSPs to secure their SMB clients, offered in tiered plans (Foundation, Core, Pro).
- Tentacle (Compliance Management) Compliance management platform providing full lifecycle compliance management with automated evidence collection and cross-framework control mapping across HIPAA, PCI, NIST, CMMC, FTC Safeguards, and ISO for MSPs and their clients.
- Unity (Unified Platform Intelligence) Unified platform intelligence layer that connects networking, security, compliance, and communications into one operational dashboard, giving MSPs a single pane of glass to manage all customer tenants and product capabilities.
Quantifiable outcome
- 5,000+ MSP partners trust Cytracom's platform
- +1 more outcomes
Companies that use Cytracom
Customer profileNamed customers7 records
Segments2 records
Ideal customer profiles2 records
Cytracom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability7 records
Feature9 records
Cytracom partnerships and signals
Strategic signalScale indicators2 records
Recent moves7 records
Expansion highlights5 records
Cytracom competitors and assessment
Company assessmentDirect peers
- Cato Networks: SASE pioneer converging SD-WAN and security into a single cloud-native platform. Directly comparable to Cytracom's ControlOne SASE offering in target architecture and partner-led go-to-market for SMB/mid-market customers.
- ConnectWise: Leading business management, RMM, and security platform purpose-built for MSPs. Comparable to Cytracom's MSP-exclusive channel model and increasingly overlapping on security and compliance automation offerings.
- Kaseya: Integrated IT management and security platform for MSPs and IT teams, including RMM, security, backup, and compliance. Comparable MSP-first positioning and broad platform approach similar to Cytracom's stack.
- Pax8: Cloud commerce marketplace for MSPs aggregating security, communications, and productivity solutions. Comparable as a partner-led distribution layer where MSPs consume SaaS products, intersecting with Cytracom's MSP go-to-market.
- Huntress: Managed cybersecurity platform built exclusively for MSPs and IT resellers, covering EDR, SIEM, and security awareness training. Closely comparable MSP-first security positioning overlapping with Cytracom's Telivy and ControlOne security modules.
- Versa Networks: Provider of SASE, SD-WAN, and zero trust networking with a strong partner program serving service providers and MSPs. Direct competitor to ControlOne's SASE/SD-WAN architecture and channel-led distribution.
Broad incumbents
- RingCentral: Market-leading UCaaS provider with a broad enterprise customer base and a partner program for MSPs. Comparable UCaaS offering and increasingly overlapping into SASE via partnerships, but operates at much larger scale and offers direct enterprise sales.
- 8x8: Cloud communications and contact-center-as-a-service provider with an established partner channel. Comparable UCaaS/voice capabilities to Cytracom's UCaaS product, though broader enterprise focus rather than MSP-exclusive.
- Zoom: Dominant video-first UCaaS provider expanding into phone, contact center, and Zoom Rooms. Comparable UCaaS product category but with massive scale, direct enterprise sales, and a fundamentally different go-to-market versus Cytracom's MSP-exclusive model.
Emerging players
- Dialpad: AI-powered business communications platform offering UCaaS, contact center, and sales outreach. Comparable unified communications product category and AI-native positioning, though Dialpad sells directly rather than through an MSP-only channel.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Cytracom social profiles
Digital presenceCytracom compliance and trust
Trust signalCompliance3 records
Cytracom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cytracom leadership team
Management profileNumber of profiles
Profiles10 records
Cytracom subsidiaries and ownership
Company hierarchySubsidiaries3 records
Cytracom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cytracom M&A and investment
M&A and investmentM&A3 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cytracom
What does Cytracom do?
Cytracom delivers a unified, cloud-native platform that combines Zero Trust SASE secure networking (ControlOne), unified communications (UCaaS), vulnerability management (Telivy Assess/Monitor), and compliance management (Tentacle), tied together by a Unity operational intelligence layer. The platform is sold exclusively on a subscription basis through Managed Service Provider (MSP) partners who resell and deliver it to SMB end customers, supplemented by ControlOne Bridge hardware, IP phones, and usage-based voice/fax services.
Is Cytracom a public or private company?
Cytracom is a private company. It is classified as private equity controlled and is currently operating.
When was Cytracom founded?
Cytracom was founded in 2016. It employs 101 to 250 people.
Where is Cytracom based?
Cytracom is headquartered in Mckinney, United States, in the North America region.
How does Cytracom make money?
Three revenue lines are on record. Platform Subscriptions are the primary driver. The others are hardware Sales and usage-Based Charges.
Who are Cytracom's main competitors?
Direct peers on record are Cato Networks, ConnectWise, Kaseya, Pax8, Huntress and Versa Networks. Broad incumbents are RingCentral, 8x8 and Zoom. Dialpad is listed as an emerging player.
Does Cytracom have an API?
Yes. Cytracom offers APIs across multiple products: (1) UCaaS API - provides programmatic access to call insights, events, and call control for the phone system, including Data Services, Insights, Call Controls, and Events endpoints. (2) Telivy Security API - enables external scans, risk assessments, security findings queries, breach data retrieval, device management, and report generation. Supports OAuth2 and API Keys authentication. (3) ControlOne API - manages network policies, zero trust access, device posture, and SD-WAN configuration (documentation coming soon). (4) Tentacle API - automates compliance frameworks, evidence collection, POAM management, and audit-ready reporting (documentation coming soon). (5) Unity API - unified platform orchestration across the product suite (documentation coming soon). APIs are available to partners; no minimums or contracts required for access. Developer documentation is at help.cytracom.com/hc/en-us/articles/360021690072-API-Introduction.
What industry is Cytracom in?
Cytracom's product category is Secure Networking & Communications Platform. Its primary akta.pro industry code is BPAEAEAG, Network Security Services (Firewall/VPN/ZTNA/SASE Integration), with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 5171 and its SIC code is 7385.