Hotel Solutions

What Hotel Solutions does

HSS d.o.o. Beograd, operating as Hotel Solutions (HSS), is a Belgrade-headquartered software vendor that builds a cloud-based Central Reservation System (CRS) and Hotel Management Software-as-a-Service for the hospitality industry. The platform consists of three core products — HSS Booking Engine (real-time online reservation system for hotel websites), HSS Channel Manager (centralized inventory, rate, and restriction management across more than 100 sales channels including Booking.com, Expedia, Airbnb, HRS, HotelBeds, Trip.com, and the four major GDS systems), and HSS Hotel CMS (synchronized website content management) — supplemented by 11 add-on modules covering dynamic pricing (Yield Manager), payment processing, link-managed rate parity, B2B and loyalty pricing, call-center offer generation, analytics, automated guest messaging, advanced stop-selling, GDS and metasearch connectivity, and third-party PMS/CRM/RMS integrations.

The company's target segments are hotels and chains, apartments and villas, camps, multi-property operators combining accommodation with tours/activities, and travel agencies; named customers span Serbia, Montenegro, Bosnia and Herzegovina, plus select accounts in Slovenia (Terme Catez) and Croatia (Valamar, Maistra). HSS distributes directly via its website with localized Serbian/English language support and dedicated telephone numbers in Serbia (+381), Montenegro (+382), and Bosnia (+387), supported by Skype and Facebook channels. Revenue is generated through subscription-based SaaS pricing tied to properties and modules, with no public pricing disclosure; the operating entity is a private Serbian d.o.o. with no disclosed ownership, funding history, or investor base.

Name

Hotel Solutions

Legal name

HSS d.o.o. Beograd

Website

https://hss.rs

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Hotel Solutions (HSS d.o.o. Beograd) is a Belgrade-based SaaS vendor providing a cloud Central Reservation System, Channel Manager (100+ channels), and Hotel CMS for hotels, apartments, camps, and travel agencies across Serbia, Montenegro, and Bosnia and Herzegovina.

Ownership category

akta.pro rank

Product category

Hotel Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

akta.pro primary industry

Hotel & Accommodation Booking Platforms (THALAFAB)

akta.pro secondary industries

Sales & Catering / Group & Event Management (THALACAM), Online Booking & Reservation Platforms (B2B/B2C) (THALAMAA)

Keywords

• Hotel management software
• Central reservation system
• Channel manager software
• Booking engine software
• Hospitality distribution technology

Headquarters

HQ city

Belgrade

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Hotel Software SaaS Subscription: Subscription-based hotel management software providing booking engine, channel manager, CMS, and additional modules. Priced likely per property or usage tier, with the company offering dedicated support and consulting services as part of the offering.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Hotel Solutions (HSS) sells a cloud-based Central Reservation System / hotel management SaaS platform for accommodation providers. The platform is built on three core products — HSS Booking Engine (online reservation system), HSS Channel Manager (centralized multi-channel inventory and pricing management across 100+ OTAs, GDS, and metasearch), and HSS Hotel CMS (website content management) — supplemented by modular add-ons including Yield Manager, Online Payment, Link Manager, B2B & Loyalty, Call Center, Analytics, Automated Guest Messaging, Advanced Stop Booking, GDS, Partner Connections, and Metasearch HUB. Customers are hotels, hotel chains, apartments, villas, camps, and travel agencies primarily in Serbia, Montenegro, and Bosnia and Herzegovina.

Product overview

HSS (Hotel Solutions) offers an all-in-one hotel software platform consisting of three core products: HSS Booking Engine (online reservation system), HSS Channel Manager (multi-channel sales management), and HSS Hotel CMS (website content management). These core products are complemented by a suite of add-on modules including Yield Manager (dynamic pricing), Online Payment (payment processing), Link Manager (rate parity management), B2B & Loyalty (partner pricing), Call Center (personalized offer delivery), Analytics (statistical reporting), Automated Guest Messaging, Advanced Stop Booking (inventory control), GDS (global distribution), Partner Connections (PMS/CRM integration), and Metasearch HUB. The platform enables centralized management of all distribution channels, real-time pricing updates, and comprehensive hotel website functionality.

Differentiator

Problem solved

Functional benefit

Products and services

• HSS Booking Engine

Named customers25 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature14 records

Partnerships

14 partnerships are on record, tiered core and major.

• Booking.comcoreTechnology or IntegrationBooking.com is integrated as a major sales channel within HSS Channel Manager. Reservations from Booking.com are automatically imported into the hotel's booking system, and prices/availability sync in real-time. The platform supports creating promotions specifically for Booking.com.
• ExpediacoreTechnology or IntegrationExpedia is integrated as a major sales channel within HSS Channel Manager. Reservations are automatically forwarded to the hotel system, and the platform supports creating Expedia promotions. Online payments can be processed from Expedia bookings.
• AirBnBcoreTechnology or IntegrationAirBnB is integrated as a sales channel within HSS Channel Manager, enabling apartment and villa owners to list properties and manage bookings centrally.
• GDS Systems (SABRE, AMadeus, Galileo, Worldspan)coreTechnology or IntegrationGlobal Distribution System connectivity enables hotels to reach over 600,000 travel agencies worldwide through SABRE, AMADEUS, GALILEO, and WORLDSPAN systems, plus over 600 additional portals.
• HRSmajorTechnology or IntegrationHRS (Hotel Reservation Service) is listed as one of the connected sales channels available through HSS Channel Manager.
• HotelBedsmajorTechnology or IntegrationHotelBeds is integrated as a B2B hotel distribution channel within the HSS Channel Manager, enabling access to wholesale travel buyers.
• TravcomajorTechnology or IntegrationTravco is integrated as a sales channel within HSS Channel Manager.
• Trip.commajorTechnology or IntegrationTrip.com (Ctrip) is integrated as a major Asian sales channel within HSS Channel Manager.
• Google Hotel AdsmajorTechnology or IntegrationMetasearch HUB module enables participation in Google Hotel Ads for price competitiveness and visibility in Google search results.
• TrivagomajorTechnology or IntegrationMetasearch HUB enables participation in Trivago price comparison for increased visibility and booking competitiveness.
• TripAdvisormajorTechnology or IntegrationMetasearch HUB enables participation in TripAdvisor for metasearch visibility and competitive pricing.
• Property Management System (PMS) ProviderscoreTechnology or IntegrationPartner Connections module enables integration with leading Property Management Systems. Online bookings are automatically forwarded to PMS, and capacity changes sync across all channels.
• Hotel Revenue Management SoftwaremajorTechnology or IntegrationPartner Connections module provides integration with leading Hotel Revenue Management software solutions for enhanced pricing optimization.
• CRM (Customer Relationship Management)majorTechnology or IntegrationPartner Connections module enables integration with CRM systems for managing guest relationships and loyalty programs.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Atomize: Hotel revenue management software that integrates with PMS and channel managers. Adjacent to HSS's Yield Manager module and the broader hospitality tech stack.
• BookingLayer: Booking and channel management platform focused on camps, glamping sites and small accommodation operators — directly comparable to HSS's camp and apartment/villa segments.

Direct peers

• Little Hotelier: Hotel software targeting small properties with booking engine, channel manager and website builder. Closely aligned with HSS's apartments/villas and small-hotel customer segment.
• RoomKey PMS: Cloud-based property management system with integrated channel manager and booking engine for independent hotels and chains in North America and Europe. Direct competitor on integrated hotel SaaS.
• Mews: Cloud-based hospitality operating system with PMS, booking engine and integrations. Comparable in offering a modern, integrated platform to hotels and chains, with strong European footprint overlapping HSS's region.
• Cloudbeds: All-in-one hospitality management platform combining PMS, channel manager and booking engine. Mirrors HSS's bundled SaaS approach for independent hotels and small chains, with global market presence.
• SiteMinder: Global category leader in hotel channel managers and booking engines. Directly comparable to HSS on multi-channel distribution and direct booking, but operates at much larger scale and broader geographic reach.
• ProfitRoom: Hotel booking engine and marketing platform headquartered in Poland, serving European hotels and chains. Comparable as a regional European booking-engine and direct-channel specialist.
• eZee Technosys: Provider of eZee Absolute and related hotel software (PMS, booking engine, channel manager) widely used by small-to-mid hotels worldwide. Direct functional overlap with HSS's three core products.

Broad incumbents

• Guestline: Established European hospitality software provider offering PMS, booking engine and distribution for hotels and groups. Overlaps with HSS functionally and serves some of the same European markets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/HotelSolutionsHSS
• LinkedInlinkedin.com/company/hssrs

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hotel Solutions