What Flyforsinkelse does

Flyforsinkelse.dk ApS is a Danish legal services company that helps air passengers claim compensation from airlines under EU Regulation 261/2004. Founded in 2012 by CEO Johan Fugmann (Cand.merc.), the company handles claims for flight delays exceeding three hours, cancellations, denied boarding/overbooking, and missed connections, as well as reimbursement of related expenses such as meals, accommodation, and replacement tickets. Registered in Denmark (CVR: 32561950) and headquartered in Valby, Copenhagen, the company operates as a direct-to-consumer service through its website, where customers submit claims via an online form. Flyforsinkelse is also inkasso-authorized (debt collection authorized) in Denmark, holds GDPR compliance certification, and is covered by business liability insurance through Topdanmark.

The company operates on a no-win, no-fee contingency basis. Clients receive a minimum of 65% of recovered compensation under standard terms (60% under the Udbetalingsgaranti early-payment scheme), with Flyforsinkelse retaining a fee capped at 35-40% per successful claim. Specific fee tiers are pegged to EU regulation categories, ranging from DKK 328.50 to DKK 1,575 per passenger depending on the claim type, with court costs covered by the company regardless of outcome. The product portfolio includes the core claim service, the 2019-launched Udbetalingsgaranti (Payment Guarantee) for accelerated payouts during litigation, a dedicated COVID-19 refund service with a 25% + VAT contingency fee, and a free compensation calculator tool. Customer acquisition is driven by SEO-optimized content marketing, organic social media (Facebook, LinkedIn), Trustpilot reviews, and targeted digital advertising via Google, Meta, and Microsoft platforms. No public API, SDK, or developer-facing integrations are disclosed.

Since its founding, Flyforsinkelse has helped over 941,569 passengers recover a cumulative 2,127,670,104 DKK in compensation, with an average payout of 2,257 DKK per passenger and a reported 99% win rate in court proceedings. The company operates across nine countries through country-specific domains: Denmark, Sweden, Norway, and Finland in Scandinavia, plus the UK, Germany, Poland, the Czech Republic, and Canada. Notable corporate clients listed publicly include Bang & Olufsen, Vestas, Pandora, Grundfos, Coloplast, Coop Denmark, Ørsted, Danfoss, ISS, Jysk, Lundbeck, Widex, and Bauhaus, indicating some B2B engagement alongside the consumer-facing core. The company has 11-50 employees, reports being cash-flow positive, and discloses no external funding or parent ownership; a single 2015 funding entry of $80,987 with unknown investors is the only capital event recorded.

Name

Flyforsinkelse

Legal name

Flyforsinkelse.dk ApS

Website

https://flyforsinkelse.dk

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Flyforsinkelse.dk ApS is a Danish legal services firm founded in 2012 that helps individual air passengers and corporate clients claim compensation from airlines under EU Regulation 261/2004 on a no-win, no-fee contingency basis, operating across nine European and Canadian markets with a reported 99% court win rate.

Ownership category

akta.pro rank

Product category

Airline Passenger Compensation Claims Services

NAICS

Travel Agencies (56151)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Airline Payments, Fraud & Chargeback Management (THALABAJ)

Keywords

• Flight compensation claims
• Air passenger rights
• EU261 claim service
• Airline refund assistance
• Travel claims recovery

Headquarters

HQ city

Copenhagen

HQ country

Denmark

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Contingency-based compensation recovery: Flyforsinkelse operates on a no-win, no-fee basis. The company retains a contingency fee only when compensation is successfully recovered. Standard fee: minimum 65% of compensation paid to client (i.e., company keeps 35% or less). For the 'Udbetalingsgaranti' early payment option, clients receive minimum 60% with company keeping 40%. Specific fee tiers per passenger per EU regulation article: Article 7(1)(a): DKK 656.50; Article 7(1)(b): DKK 1050; Article 7(1)(c): DKK 1575; Article 7(2)(a): DKK 328.50; Article 7(2)(b): DKK 525; Article 7(2)(c): DKK 787.50. For COVID-19-related refunds, minimum claim of 750 DKK with 25% + VAT contingency fee.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Flyforsinkelse helps air passengers recover financial compensation from airlines for flight delays (>3 hours), cancellations, overbookings, and missed connections under EU Regulation 261/2004. Customers submit claims through an online form and the company handles the entire process, including airline negotiations, traffic authority complaints, and court proceedings. Services are offered on a no-win, no-fee contingency basis, with the company retaining a percentage of the compensation only when successfully recovered.

Product overview

Flyforsinkelse operates as a single unified service platform for flight passenger compensation claims. The core product is the Flyforsinkelse.dk compensation claim service, which handles the entire claims process from submission through court proceedings. The platform is supplemented by the Udbetalingsgaranti (Payment Guarantee) add-on feature that provides advance payment options when cases go to court. During COVID-19, the company extended its service to include flight refund assistance for cancellations related to the pandemic. The company also offers a free compensation calculator as a customer acquisition tool. All services are delivered through the flyforsinkelse.dk website with no separate product modules or platform architecture.

Differentiator

Problem solved

Functional benefit

Products and services

• Flyforsinkelse.dk Compensation Claim Service Online service that helps air passengers claim compensation under EU Regulation 261/2004 for delayed (>3 hours), cancelled, or overbooked flights and missed connections. Customers submit a case via an online form and the company handles the entire process, including airline negotiations, transport authority complaints, and court proceedings if needed. Operated on a no-win, no-fee contingency basis.
• Udbetalingsgaranti (Payment Guarantee) Standalone advance-payment option launched in 2019 that allows customers to receive a minimum 60% of expected compensation upfront when Flyforsinkelse decides to escalate a claim to court, at a higher contingency fee of up to 40%. Avoids the multi-month court waiting period for the customer.
• COVID-19 Refund Service Specialized refund assistance for flights cancelled due to COVID-19, covering both ticket refunds and additional expenses. Minimum claim threshold of 750 DKK and a 25% + VAT contingency fee, with no charge if no refund is obtained.

Quantifiable outcome

• 941,569+ passengers helped since 2012
• +3 more outcomes

Named customers18 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Partnerships

Six partnerships are on record, tiered minor and core.

• Global Climate InstituteminorStrategic or Co-development PartnerPartnership for tree-planting initiative. Flyforsinkelse offers customers the opportunity to plant trees through the Global Climate Institute / planting-trees.com platform. Customers use a Tree ID number (62335) associated with Flyforsinkelse. The company has 3,000 trees available to distribute to customers. This is part of the company's environmental/social responsibility initiative (CSR).
• GoogleminorGTM or Marketing PartnerGoogle provides targeted advertising services and cookie-based marketing infrastructure. Flyforsinkelse uses Google's advertising platforms to reach potential customers searching for flight compensation services.
• Meta (Facebook)minorGTM or Marketing PartnerMeta provides social media marketing platforms and targeted advertising via Facebook. Flyforsinkelse maintains a Facebook page and uses Meta's advertising tools for customer acquisition.
• MicrosoftminorGTM or Marketing PartnerMicrosoft provides advertising and marketing technology services. Flyforsinkelse uses Microsoft's platforms for targeted marketing.
• TrustpilotminorGTM or Marketing PartnerTrustpilot helps collect and display customer reviews. Flyforsinkelse's Trustpilot reviews are displayed on the website and airline-specific pages to build credibility and trust with potential customers.
• European Law Firms / LawyerscoreStrategic or Co-development PartnerFlyforsinkelse works with the best lawyers in Europe to pursue cases through national courts and transport authorities. This partnership is central to the company's 99% win rate in court proceedings. The company bears all litigation costs regardless of outcome.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Compensation2day: European flight compensation claims service with multi-country presence. Comparable no-win, no-fee model targeting the same EU 261 passenger rights claim pool.

Emerging players

• Pax2fly: German flight compensation claims service. A smaller, more niche competitor with overlapping focus on EU 261 claims but operating with narrower geographic and customer reach.
• Cancelon: Travel cancellation and refund claims service adjacent to flight compensation. Partial overlap with Flyforsinkelse's COVID refund and cancellation offerings.

Direct peers

• AirHelp: World's largest flight compensation claims service, operating globally and competing directly with Flyforsinkelse for the same customer base under EU Regulation 261/2004. Both run on no-win, no-fee contingency models with similar take rates.
• SkyRefund: European flight compensation claims service operating across multiple EU countries. Overlaps with Flyforsinkelse's geographic footprint in markets like Germany and competes for the same SEO and paid acquisition channels.
• Flightright: Berlin-based flight compensation claims company operating across Europe. Direct competitor to Flyforsinkelse in the German and broader European market with the same contingency-fee claims business model based on EU 261.
• ClaimCompass: European flight compensation service operating across multiple EU markets. Direct competitor to Flyforsinkelse with similar contingency-based pricing and EU 261/2004 specialization.
• Bott and Co: UK specialist law firm focused on flight delay and cancellation compensation claims. Direct competitor in the UK market (where Flyforsinkelse operates via myflightrefund.com) with similar no-win, no-fee proposition.
• AirClaim: UK-based flight compensation claims specialist with established track record. Competes with Flyforsinkelse's UK brand (myflightrefund.com) for passenger claims under EU and UK regulations.
• Refund.me: Germany-based flight compensation claims service operating across European markets. Competes with Flyforsinkelse in the German market (flugrueckerstattung.de) with similar legal-driven claims approach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/JohanFugmann
• Facebookfacebook.com/flyforsinkelse.dk
• LinkedInlinkedin.com/company/flyforsinkelse.dk

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Flyforsinkelse