SkyRefund
SkyRefund is a Bulgarian legal-tech company that helps individual air passengers claim compensation for flight delays, cancellations, and overbookings across six international jurisdictions, using proprietary flight data aggregation software and a no-win, no-fee model with a 35% success fee.
- Company typePrivate
- Founded2017
- HeadquartersSofia, Bulgaria
- Headcount11–50
- GTM typeB2C
- OfferingServices
What SkyRefund does
SkyRefund is a Bulgarian legal-tech company founded in 2017 that helps individual air passengers claim monetary compensation for flight disruptions including delays of three or more hours, cancellations notified less than 14 days before departure, and denied boarding or overbooking incidents. The platform operates under six distinct regulatory frameworks: EU261, UK261, Canada APPR, Turkey SHY, Saudi Arabia GACA, and Brazil ANAC. The company is bootstrapped with no external investment and employs more than 60 people in Bulgaria.
The company operates a consumer-facing web platform at skyrefund.com and native iOS and Android applications through which passengers self-serve by entering flight details to check eligibility for compensation, typically in the range of €250-€600. The underlying technology is a proprietary system that aggregates and cross-checks flight data from multiple sources to verify disruption events and assemble claims; an AI chatbot named Emma provides automated answers to eligibility questions at the top of the funnel. When claims are contested, an in-house legal team handles airline communication, regulatory escalation, and court proceedings on the claimant's behalf. The platform has served more than 1.6 million passengers since founding and discloses a 98% success rate on claims it accepts.
SkyRefund operates on a no-win, no-fee basis, charging a 35% success fee (VAT included) deducted only from compensation actually recovered from the airline. The customer base is exclusively individual consumers, acquired primarily through SEO-optimized content, an educational blog on passenger rights, earned media coverage in major UK publications, and an affiliate program. The company is a member of the Association of Passenger Rights Advocates (APRA) and holds a 4.5/5 Trustpilot rating from over 3,720 verified reviews.
SkyRefund firmographics
Firmographics- Name
- SkyRefund
- Legal name
- SkyRefund
- Website
- https://skyrefund.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- SkyRefund is a Bulgarian legal-tech company that helps individual air passengers claim compensation for flight delays, cancellations, and overbookings across six international jurisdictions, using proprietary flight data aggregation software and a no-win, no-fee model with a 35% success fee.
- Ownership category
- akta.pro rank
SkyRefund industry classification
Industry- Product category
- Legal Services
- akta.pro primary industry
- Airline Contract Compliance, Auditing & Leakage Control (THACAHAD)
Keywords
Where SkyRefund is headquartered
LocationHeadquarters
- HQ city
- Sofia
- HQ country
- Bulgaria
- HQ region
- Europe
Offices1 record
Markets served
SkyRefund business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Success Fee on Compensation Claims: SkyRefund operates on a no-win, no-fee basis. The company charges a 35% success fee (VAT included) deducted only when compensation is successfully recovered from the airline. If a claim does not succeed, customers pay nothing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | No-win, No-fee Standard Service |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
SkyRefund product offering
Product offeringCore offering
SkyRefund helps individual air passengers claim statutory compensation for flight delays (3+ hours), cancellations, overbooking, and denied boarding under passenger rights regulations including EU261, UK261, Canada's APPR, Turkey's SHY, Saudi Arabia's GACA, and Brazil's ANAC. The company operates a proprietary software platform that aggregates and cross-checks flight data from multiple sources to verify incidents and build claims. On a no-win, no-fee basis, SkyRefund handles all airline communication, regulatory escalation, and court proceedings on behalf of passengers, charging a 35% success fee only when compensation is recovered.
Product overview
SkyRefund is a legal-tech company that operates a consumer-facing platform for air passenger rights claims. The core product is a comprehensive flight compensation platform that processes claims across multiple jurisdictions (EU, UK, Canada, Turkey, Saudi Arabia, Brazil) using proprietary software to aggregate and cross-check flight data. The platform offers distinct services for flight delays, cancellations, overbookings, and denied boarding, all powered by a no-win, no-fee model with a 35% success fee. The service is accessible via a web platform, mobile application, and includes a free flight compensation calculator for eligibility assessment.
Differentiator
Problem solved
Functional benefit
Products and services
- SkyRefund Flight Compensation Platform A consumer-facing web platform that helps individual air passengers claim statutory compensation for flight delays (3+ hours at arrival), cancellations (within 14 days notice without suitable alternative), overbooking, and denied boarding under international passenger rights regulations including EC261, UK261, APPR (Canada), SHY (Turkey), GACA (Saudi Arabia), and ANAC (Brazil). The platform aggregates and cross-checks flight data from multiple sources to verify incidents, builds legal cases, and pursues claims through airline communication, regulatory escalation, and court proceedings on behalf of passengers on a no-win, no-fee basis.
- SkyRefund Mobile Application A native mobile application available on iOS (App Store) and Android (Google Play) that allows individual air passengers to submit flight compensation claims, track the status of existing claims, and receive notifications throughout the compensation process from the same underlying claims platform.
Quantifiable outcome
- 98% success rate on claims taken on
- +2 more outcomes
Companies that use SkyRefund
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
SkyRefund technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
SkyRefund partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Association of Passenger Rights Advocates (APRA)coreSkyRefund is a member of the Association of Passenger Rights Advocates (APRA), an organization whose mission is to support and uphold passengers' rights. APRA membership demonstrates commitment to passenger rights advocacy and industry standards.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
SkyRefund competitors and assessment
Company assessmentDirect peers
- AirHelp: The largest and most well-known direct competitor in flight compensation claims. Operates the same no-win, no-fee model across EC261, UK261, and similar regimes, with stronger brand awareness and external funding.
- FlightRight: Direct peer offering passenger rights claims services under EC261 and adjacent regulations, with a comparable no-win, no-fee model and European geographic footprint.
- EUclaim: Direct peer specializing in EU261 passenger compensation claims with a similar success-fee model and Europe-focused operations; overlaps directly with SkyRefund's core EU business.
- ClaimCompass: Direct peer offering flight delay, cancellation, and overbooking compensation claims under EU261 and similar regulations with comparable no-win, no-fee pricing.
- Refundmore: Direct peer in the flight compensation space operating under EC261 with a no-win, no-fee model, serving European passengers with overlapping value proposition to SkyRefund.
- myflyright: Direct peer providing passenger rights claims services across European and adjacent jurisdictions under a comparable success-fee model, competing for the same organic search demand.
- AirRefund: Direct peer offering flight compensation claims services across EC261 jurisdictions with a similar no-win, no-fee structure and direct-to-consumer online platform.
- Compensation2Go: Direct peer specializing in EU261 compensation claims with comparable no-cure-no-pay pricing and similar customer acquisition channels (SEO, content).
- Bott and Co: UK-based law firm specializing in flight compensation claims under UK261 and EU261; represents a more traditional legal-services variant of the same business model with overlapping customer base.
- Claim4Flights: Direct peer operating in the EU flight compensation claims market under a comparable no-win, no-fee model, targeting similar organic search demand.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
SkyRefund social profiles
Digital presenceSkyRefund financial estimates
Financial estimateRevenue estimate
Valuation estimate
SkyRefund leadership team
Management profileNumber of profiles
Profiles4 records
SkyRefund funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SkyRefund M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SkyRefund
What does SkyRefund do?
SkyRefund helps individual air passengers claim statutory compensation for flight delays (3+ hours), cancellations, overbooking, and denied boarding under passenger rights regulations including EU261, UK261, Canada's APPR, Turkey's SHY, Saudi Arabia's GACA, and Brazil's ANAC. The company operates a proprietary software platform that aggregates and cross-checks flight data from multiple sources to verify incidents and build claims. On a no-win, no-fee basis, SkyRefund handles all airline communication, regulatory escalation, and court proceedings on behalf of passengers, charging a 35% success fee only when compensation is recovered.
Is SkyRefund a public or private company?
SkyRefund is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SkyRefund founded?
SkyRefund was founded in 2017. It employs 11 to 50 people.
Where is SkyRefund based?
SkyRefund is headquartered in Sofia, Bulgaria, in the Europe region.
How does SkyRefund make money?
One revenue line is on record: success Fee on Compensation Claims.
Who are SkyRefund's main competitors?
Direct peers on record are AirHelp, FlightRight, EUclaim, ClaimCompass, Refundmore, myflyright, AirRefund, Compensation2Go, Bott and Co and Claim4Flights.
Does SkyRefund have an API?
No public API is recorded for SkyRefund.
What industry is SkyRefund in?
SkyRefund's product category is Legal Services. Its primary akta.pro industry code is THACAHAD, Airline Contract Compliance, Auditing & Leakage Control.