ShipTime

What ShipTime does

ShipTime Inc. is a privately held, Canada-domiciled multi-carrier shipping aggregation platform founded in 2008 and headquartered in Oakville, Ontario, with a U.S. head office in Marlborough, Massachusetts. The company emerged from the December 2016 merger of PAID Inc. (founded 1999, builder of the AuctionInc shipping calculator) and emergeIT, consolidating shipping-rate IP with logistics platform engineering under CEO & CFO William A. Lewis IV and Co-Founder & President Michael Trueman. The platform aggregates rates from 25+ parcel and LTL freight carriers — including Canada Post, UPS, FedEx, USPS, DHL, Purolator, Uber, Day & Ross, FedEx Freight, and Old Dominion — exposing more than 250 services through a single dashboard that supports label generation, shipment tracking, returns management, branded white-label tracking pages, parcel auditing (ShipAudit), shipping insurance, and a "Bring Your Own Rates" feature for users with existing negotiated carrier accounts.

The business model is freemium/transactional: the platform is free to use with no monthly fees or volume commitments, and revenue is generated through embedded margins on shipping label transactions and a 40% commission on refunds recovered by ShipAudit from carrier billing discrepancies. Distribution is hybrid — a self-serve product-led growth motion on shiptime.com and the Shopify/WooCommerce/BigCommerce/OpenCart/Ecwid/Magento app stores, paired with a B2B2C association-partner channel (Costco, CFIB, CanGift, Futurpreneur, CCA, FoundersCard) that exposes ShipTime to over 155,000 member businesses and consumers, supplemented by enterprise field sales and a REST developer API for platform integration.

ShipTime serves primarily Canadian and U.S. small businesses and eCommerce merchants, with secondary reach into cross-border shippers via international carriers. The company reports 30,000+ shippers, 1,000+ 5-star reviews, and Great Place to Work Canada certification; it is privately held with no disclosed institutional funding, no public financials, and no reported revenue figure in the source data.

Name

ShipTime

Legal name

ShipTime Inc.

Website

https://shiptime.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

ShipTime is a privately held Canadian multi-carrier shipping platform that aggregates rates from 25+ parcel and LTL freight carriers, serving 30,000+ small businesses and eCommerce merchants in North America through a free, pay-per-label model and association partner channels.

Ownership category

akta.pro rank

Product category

Multi-Carrier Shipping Software

NAICS

Freight Transportation Arrangement (488510), Freight Transportation Arrangement (48851)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Dedicated Lanes & Mini-Bid / RFP Marketplace Platforms (TLAEAJAG)

Keywords

• Multi-carrier shipping
• Shipping rate comparison
• ECommerce shipping integrations
• Parcel audit service
• Shipping management software

Headquarters

HQ city

Oakville

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Shipping Label Transaction Fees: Platform is free to use with no monthly fees or volume commitments. Revenue generated from per-transaction fees embedded in shipping label costs. Users only pay for their shipping labels.
2. Parcel Audit Service Commission: ShipAudit service takes 40% commission on recovered refunds from carrier discrepancies; users receive 60% of refunded amounts. No fees if no discrepancies found.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels10 records

Core offering

ShipTime operates a free, self-serve multi-carrier shipping platform that aggregates real-time rates from 25+ parcel and LTL freight carriers (Canada Post, UPS, FedEx, USPS, DHL, Purolator, Day & Ross and others), enabling users to generate labels, track shipments, and ship to 220+ countries with discounts of up to 76% off standard retail courier rates. The platform ships with native eCommerce storefront integrations, a REST developer API, branded tracking pages, parcel audit refunds, and shipping insurance as value-added services.

Product overview

ShipTime is a unified shipping management platform that serves as the core product, offering rate comparison across 25+ parcel and LTL freight carriers, label printing, tracking, and full shipping workflow management. The platform integrates natively with major eCommerce storefronts (Shopify, WooCommerce, BigCommerce, OpenCart, Ecwid, Magento, with Amazon and eBay coming soon) and is backed by the Heroic Support team. The product portfolio consists of the core ShipTime Platform supplemented by value-added modules including the Branded Tracking Page (customizable white-label tracking), ShipTime Insurance (coverage up to $5,000 per item with up to 50% savings vs. carrier rates), ShipAudit (parcel auditing with automated discrepancy detection and a 60/40 refund split), Returns Management (return label generation at up to 76% discount), and Bring Your Own Rates (use of negotiated carrier rates within the platform). A Developer API (REST) extends platform capabilities to external applications for real-time rate comparison, label creation, and tracking automation.

Differentiator

Problem solved

Functional benefit

Brands

• ShipAudit: Parcel audit and shipping refunds service that detects carrier discrepancies and files claims on behalf of users.
• Heroic Support
• AuctionInc

Products and services

• ShipTime Platform A unified shipping management platform that enables businesses to compare rates from 25+ parcel and LTL freight carriers, print discounted shipping labels, track shipments, and manage all shipping operations from a single dashboard. The free platform supports domestic and international shipping to 220+ countries, includes eCommerce integrations, branded tracking pages, returns management, and insurance, and is targeted at small businesses, eCommerce sellers, and mid-market shippers.
• ShipTime Developer API A REST API that enables developers and platforms to integrate real-time shipping rate comparisons, label creation, shipment tracking, and automated shipping workflows into their own applications. Documentation claims integration can be completed in as fast as one day, and it is used by 30,000+ shippers.
• ShipAudit Parcel Audit Service An automated parcel auditing service that checks 50+ types of service failures across courier invoices, files refund claims on the customer's behalf, and splits recovered funds 60/40 with the customer (60% to customer, 40% to ShipTime) with no fees charged if no discrepancies are found. Parcel audit claims are typically resolved in approximately two weeks.
• ShipTime Shipping Insurance A shipping insurance product that protects parcels against loss or damage with up to $5,000 coverage per item, with the first $100 of coverage free and up to 50% savings compared to traditional carrier insurance rates. Targeted at ShipTime's small business, eCommerce, and consumer shipper base.

Quantifiable outcome

• Save up to 76% on shipping costs vs retail courier rates
• +6 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature8 records

Partnerships

15 partnerships are on record, tiered core and minor.

• CanGift (Canadian Gift Association)coreGTM or Marketing Partner · 1 January 2015CanGift has offered specialized shipping program since 2015 for 55,000+ registered retailers. ShipTime joined CanGift's Official Benefit Supplier program in 2018.
• CostcocoreGTM or Marketing PartnerCostco offers ShipTime as a member benefit providing special discounted shipping rates. Executive members receive even greater savings. Partnership enables Costco to add shipping service to membership value proposition.
• CFIB (Canadian Federation of Independent Business)coreGTM or Marketing PartnerCFIB with 100,000+ members offers ShipTime as member savings program. Partnership drives acquisition of small business customers through CFIB advocacy, resources, and savings channels.
• Futurpreneur CanadaminorGTM or Marketing PartnerFuturpreneur supports young entrepreneurs ages 18-39 with financing and mentoring. ShipTime offered as benefit to help young businesses manage shipping costs efficiently.
• CCA (Calgary Construction Association)minorGTM or Marketing PartnerCCA with 850+ member companies offers ShipTime as part of member benefits including BuildWorks portal and affinity programs.
• FoundersCardminorGTM or Marketing PartnerFoundersCard membership community of entrepreneurs offers ShipTime as shipping benefit alongside AWS, Dell, Shopify, Slack, and other business service partners.
• ShopifycoreTechnology or IntegrationDeep Shopify integration allowing merchants to import orders automatically, compare discounted courier rates, and print labels in clicks. Live rate display at checkout.
• WooCommercecoreTechnology or IntegrationWooCommerce integration lets store owners sync orders, access exclusive courier discounts, and send branded tracking updates.
• BigCommercecoreTechnology or IntegrationBigCommerce shipping integration allows merchants to manage shipments in one place, get live discounted rates, and enjoy smoother checkout experience.
• Canada PostcoreTechnology or IntegrationCore carrier partner offering Priority, Xpresspost, Expedited Parcel, and Regular Parcel services for domestic and international delivery.
• FedExcoreTechnology or IntegrationCore carrier partner operating in 211 countries with services including FedEx First Overnight, Second Day, Priority Overnight, Ground, Standard Overnight, and Economy.
• UPScoreTechnology or IntegrationCore carrier partner with up to 76% off UPS Standard, 62% off UPS Express Saver and Expedited rates including fuel surcharge.
• DHLcoreTechnology or IntegrationCore carrier partner connecting people in 220+ countries with Express 9:00am, 10:30am, 12:00pm, Express Worldwide, Express Easy, and Economy Select services.
• USPScoreTechnology or IntegrationUSPS integration for global shipping to 180+ countries with First-Class Mail, Media Mail, Priority Mail, Retail Ground, and First-Class Package Service.
• PurolatorcoreTechnology or IntegrationCanadian carrier partner with Purolator Ground, Express, Express 12:30PM, Express 10:30AM, Express 9:00AM, Express Envelope, and Express Pack services.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Ordoro: Ordoro is a shipping and inventory management platform for SMB and mid-market eCommerce merchants, offering multi-carrier rate comparison, label printing, batch shipping, and returns. It directly overlaps with ShipTime on the eCommerce shipper use case and competes for the same Shopify, WooCommerce, and BigCommerce customer base.
• Shippo: Shippo is a multi-carrier shipping API and dashboard platform for SMBs and eCommerce merchants, offering rate comparison, label printing, tracking, and returns across major US carriers. It is the closest direct competitor to ShipTime in product scope, customer segment, and freemium pricing model, with a heavier US/international tilt versus ShipTime's Canada-anchored base.
• EasyPost: EasyPost is a multi-carrier shipping API platform serving developers, marketplaces, and high-volume shippers with rate shopping, label generation, tracking, and address verification across 100+ carriers. It overlaps with ShipTime's API and eCommerce integration story but is more developer/enterprise-focused and operates at a different point in the stack.
• Pirate Ship: Pirate Ship is a free, ad-supported shipping aggregator focused on deeply discounted USPS, UPS, and DHL rates for SMBs and individual shippers in the US. Like ShipTime, it uses a free platform + per-label model and targets small-volume shippers who lack carrier-negotiated pricing, making it a close direct competitor in the bottom-of-market segment.

Broad incumbents

• ShipStation: ShipStation, owned by Auctane (which also owns Stamps.com, Endicia, ShipEngine, and others), is a leading multi-carrier shipping management platform for SMB and mid-market eCommerce shippers. It competes head-to-head with ShipTime on rate comparison, label printing, branded tracking, and eCommerce integrations, but operates at significantly greater scale and with a broader carrier and feature set.
• ShipHero: ShipHero is a shipping, warehousing, and inventory management platform serving eCommerce brands, with built-in multi-carrier rate shopping and label printing. It competes for a similar eCommerce shipper audience as ShipTime, but bundles shipping into a broader fulfillment/WMS offering rather than focusing purely on rate aggregation.
• Stamps.com: Stamps.com (now part of Auctane) is a long-standing USPS-focused shipping and mailing platform for SMBs, with expanded multi-carrier support. It addresses a similar SMB shipping use case to ShipTime — discounted USPS/UPS rates plus label printing — but is far larger and entrenched in the US market.
• ShipBob: ShipBob is a tech-enabled 3PL offering warehousing, fulfillment, and shipping for eCommerce brands, with its own shipping rate negotiation across parcel carriers. While primarily a fulfillment player, it competes for the same eCommerce shipper wallet and increasingly bundles shipping-rate discounts into its platform, making it a broad incumbent competitor to ShipTime.
• Pitney Bowes (ShipStream / SendPro): Pitney Bowes is a large incumbent in shipping, mailing, and eCommerce logistics, with multi-carrier shipping software (ShipStream, SendPro) competing for SMB and mid-market shippers. It serves a broader enterprise and postal-services customer base than ShipTime but overlaps meaningfully on multi-carrier rate shopping and label generation.

Regional players

• Canada Post (Shipping Solutions for Small Business): Canada Post, the Canadian national postal operator, offers its own shipping solutions and discounted parcel services for small businesses — directly competing with ShipTime's Canada Post rate-comparison and label offerings inside Canada. As a regional carrier with its own SMB-facing tools, it represents the most material in-market competitor to ShipTime's Canadian core.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ShipTime
• YouTubeyoutube.com/channel/UC7MLX4-95xzu91gEA5Amn9w/videos
• Facebookfacebook.com/ShipTime
• LinkedInlinkedin.com/company/shiptime
• Instagraminstagram.com/shiptimeinc

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ShipTime